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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Old Jan 1, 22, 12:08 am
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Last edit by: st530
United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last year's thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2021]


Known facts concerning qualification and eligibility from United:
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.

Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number with fastest pickup times, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
  • Effective January 2021, GS members who do not have a United Club membership may access United Clubs on domestic itineraries, but no guests are permitted.
Additional Known Award and Upgrade Benefits (many unpublished)

Most benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available. United-operated flights only. Can now be completed online/via the app, in most circumstances.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service for one segment of the itinerary with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased, and for one segment in the itinerary, per caveats noted below. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy. (Note: VIP Lounges in NRT and HKG remain closed due to Covid-19; LHR VIP now open.)
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will not give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per round trip journey. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Old Aug 9, 22, 2:51 pm
  #856  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 61,980
Originally Posted by manstein58 View Post
This is verbatim what UA Customer Service just told me!

"Our next-flight guarantee is based on a few factors. Availability of the flight in question along with seats in the map and time frame of when you're trying to book on the flight. Our goal is to get you on the next flight, unfortunately, this is not always the case."
Appears if the flight is over sold / some level of displaced passengers may trigger this, some discussion (include GS experiences) in "Access to most sold-out flights" (Economy only)
WineCountryUA is offline  
Old Aug 9, 22, 3:51 pm
  #857  
 
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,428
Originally Posted by WineCountryUA View Post
Appears if the flight is over sold / some level of displaced passengers may trigger this, some discussion (include GS experiences) in "Access to most sold-out flights" (Economy only)
then maybe United should refrain from using the word guarantee?
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manstein58 is offline  
Old Aug 9, 22, 4:10 pm
  #858  
 
Join Date: Dec 2006
Programs: United GS, *wood LT Plat
Posts: 756
So what was fascinating in my case was I was asking at the UC club and the agent (yellow scarf) didn't catch that I was GS originally. I could tell she was working hard and just not finding anything (mine was like the third flight to ORD cancelled so I believed they didn't have a ton of space). At one point I asked about other carriers and she said "Oh no, not for weather" to which I reply "even for GS". Next thing I know she has me on the next flight and heard her tell someone they oversold for me.
lilpisher is offline  
Old Aug 9, 22, 5:47 pm
  #859  
 
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,428
Originally Posted by lilpisher View Post
So what was fascinating in my case was I was asking at the UC club and the agent (yellow scarf) didn't catch that I was GS originally. I could tell she was working hard and just not finding anything (mine was like the third flight to ORD cancelled so I believed they didn't have a ton of space). At one point I asked about other carriers and she said "Oh no, not for weather" to which I reply "even for GS". Next thing I know she has me on the next flight and heard her tell someone they oversold for me.
From my experience (and i have been GS since the merger with CO), it appears that this is yet another benefit that has become optional. And what really infuriates me is that Customer Care responds in a totally BS way -a guarantee is a guarantee when we say it is-and then has the gall to thank me for my loyalty. We are the suckers
manstein58 is offline  
Old Aug 9, 22, 5:47 pm
  #860  
 
Join Date: Mar 2006
Location: NYC
Programs: UA Lifetime GS, SPG Gold
Posts: 211
Originally Posted by lilpisher View Post
So what was fascinating in my case was I was asking at the UC club and the agent (yellow scarf) didn't catch that I was GS originally. I could tell she was working hard and just not finding anything (mine was like the third flight to ORD cancelled so I believed they didn't have a ton of space). At one point I asked about other carriers and she said "Oh no, not for weather" to which I reply "even for GS". Next thing I know she has me on the next flight and heard her tell someone they oversold for me.
I was on an 11:30 flight from EWR-FLL on Sunday. Flight cancelled 2.5 hours before departure. Called GS line and the agent put me on the next flight. She said the flight was oversold but she was able to book me because of the next flight guarantee for a GS
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harry5198 is offline  
Old Aug 9, 22, 6:11 pm
  #861  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA LT PLT, Fairmont LT PLT, SPG PLT, Hilton Diamond, Hyatt Diamond, Avis CHM.
Posts: 4,437
Originally Posted by harry5198 View Post
I was on an 11:30 flight from EWR-FLL on Sunday. Flight cancelled 2.5 hours before departure. Called GS line and the agent put me on the next flight. She said the flight was oversold but she was able to book me because of the next flight guarantee for a GS
The problem is that it often takes multiple HUCAs until you reach a properly trained GS rep.
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ctownflyer is offline  
Old Aug 9, 22, 6:21 pm
  #862  
 
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,428
Originally Posted by harry5198 View Post
I was on an 11:30 flight from EWR-FLL on Sunday. Flight cancelled 2.5 hours before departure. Called GS line and the agent put me on the next flight. She said the flight was oversold but she was able to book me because of the next flight guarantee for a GS
Happy it worked out for you but once they can start waffling on what a guarantee means, it is a matter of time before GS aint nothing but a brag tag
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manstein58 is offline  
Old Aug 9, 22, 6:22 pm
  #863  
 
Join Date: Mar 2006
Location: NYC
Programs: UA Lifetime GS, SPG Gold
Posts: 211
Originally Posted by ctownflyer View Post
The problem is that it often takes multiple HUCAs until you reach a properly trained GS rep.
Only had to call once
harry5198 is offline  
Old Aug 9, 22, 7:19 pm
  #864  
 
Join Date: Jan 2010
Location: NYC
Programs: UA GS (1.9MM), Hilton Diamond
Posts: 39
GS Miles for Ticket for General Member (Econ Plus seating)

Is there a way for a General Member (traveling alone) on a mileage ticket (using GS miles) to get Economy Plus without a fee? To be clear, GS would not be on the flight.

thanks!
dsilvers is offline  
Old Aug 9, 22, 7:32 pm
  #865  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 61,980
Originally Posted by dsilvers View Post
Is there a way for a General Member (traveling alone) on a mileage ticket (using GS miles) to get Economy Plus without a fee? ....
No, not within any normal policy
WineCountryUA is offline  
Old Aug 9, 22, 7:33 pm
  #866  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 5,987
Originally Posted by dsilvers View Post
Is there a way for a General Member (traveling alone) on a mileage ticket (using GS miles) to get Economy Plus without a fee? To be clear, GS would not be on the flight.

thanks!
Nope. But you can certainly use PPs to upgrade your friend to FC/business.
Kmxu is offline  
Old Aug 9, 22, 7:57 pm
  #867  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA LT PLT, Fairmont LT PLT, SPG PLT, Hilton Diamond, Hyatt Diamond, Avis CHM.
Posts: 4,437
Originally Posted by dsilvers View Post
Is there a way for a General Member (traveling alone) on a mileage ticket (using GS miles) to get Economy Plus without a fee? To be clear, GS would not be on the flight.

thanks!
Not since 2015.
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ctownflyer is offline  
Old Aug 10, 22, 1:06 am
  #868  
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Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 16,649
Originally Posted by dsilvers View Post
Is there a way for a General Member (traveling alone) on a mileage ticket (using GS miles) to get Economy Plus without a fee? To be clear, GS would not be on the flight.

thanks!
Just buy the E+ seat.

David
DELee is offline  
Old Aug 10, 22, 9:36 am
  #869  
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Ambassador
Posts: 9,574
Originally Posted by lilpisher View Post
Purchased a revenue ticket (just me) - all domestic. No issue / questions/ comments forcing upgrades at T-72 both directions.
Did you use PP to waitlist the upgrade, or did you push for CPU?
kb1992 is offline  
Old Aug 10, 22, 9:41 am
  #870  
 
Join Date: Jul 2012
Location: ORD / PHX
Programs: UA LT 1K 3MM (former 12 yr GS), Bonvoy Amb/LT Plat
Posts: 1,092
T-72 push available only for instrument upgrades, not CPUs.
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