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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

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Old Aug 9, 22, 10:33 am   -   Wikipost
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United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last year's thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2021]


Known facts concerning qualification and eligibility from United:
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.

Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number with fastest pickup times, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
  • Effective January 2021, GS members who do not have a United Club membership may access United Clubs on domestic itineraries, but no guests are permitted.
Additional Known Award and Upgrade Benefits (many unpublished)

Most benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available. United-operated flights only. Can now be completed online/via the app, in most circumstances.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service for one segment of the itinerary with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased, and for one segment in the itinerary, per caveats noted below. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy. (Note: VIP Lounges in NRT and HKG remain closed due to Covid-19; LHR VIP now open.)
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will not give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per round trip journey. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
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Old May 9, 22, 8:29 pm
  #406  
 
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.5MM, AA 2MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 4,809
Originally Posted by kb1992 View Post
It's hard to tell. Sometimes PN sometimes PZ within 24 hours.



I have seen this. The agent manually clears me to PZ at the gate.
This has been our experience in the past few months -- since we never clear in advance any more -- the upgraded class is always now PZ for us (that is 8 out of 8 last upgrades -- and MANY missed ones)....
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Old May 10, 22, 8:37 am
  #407  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.5MM UC | AA Plat 0.5MM AC | Bonvoy Plat | Hertz PC
Posts: 941
Originally Posted by porciuscato View Post
It was 15 minutes yesterday. Not a good trend.
Yep, I had a 20 minute hold for the GS line yesterday.
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Old May 12, 22, 1:53 pm
  #408  
 
Join Date: Apr 2013
Location: Doylestown/Charlotte
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,316
Had a preet dreadful experience yesterday on a flight IAH/EWR and wrote GS about it. Zero response so far.
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Old May 12, 22, 2:03 pm
  #409  
 
Join Date: Nov 2017
Location: New York City
Programs: UA GS 1MM
Posts: 204
Originally Posted by manstein58 View Post
Had a preet dreadful experience yesterday on a flight IAH/EWR and wrote GS about it. Zero response so far.
We wanna knowwwwwwwwwww 🤩🤩
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Old May 12, 22, 8:07 pm
  #410  
 
Join Date: May 2002
Location: US
Programs: UA GS 2MM
Posts: 1,631
I am going to give kudos to the LHR crew. Due to a delay, I had 45 minutes to make a domestic connection on BA. That meant getting to T5, clearing immigration, security, and getting to my gate just minutes after landing.

Team was there to drive me to T5, escort me through immigration, security and negotiate with BA to allow me to board. I made my flight. Would not have happened without GS. I have had similar experiences with GS in NRT and MUC too. Now if only the team at FRA (who has never once met me for a tight connection) would get trained the same way LHR does I would enjoy connecting through there more.
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Old May 12, 22, 11:30 pm
  #411  
 
Join Date: May 2012
Location: Orange County, CA
Programs: United GS, Hyatt Globalist, Hilton Diamond
Posts: 537
Originally Posted by porciuscato View Post
It was 15 minutes yesterday. Not a good trend.
i was on hold 15 this afternoon changing my flight home to an earlier one.
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Old May 13, 22, 8:24 am
  #412  
 
Join Date: Nov 2005
Location: SIN / SFO
Programs: SQ PPS, UA GS, BA Silver, Marriott Ambassador, Accor Gold, Hertz PC
Posts: 1,167
FRA was a bit of a bust in terms of any GS treatment. Delay on my incoming flight meant I had *very* tight connection onward to FRA-IAD; no one to meet me (despite calling the GS line to ask), and got to the gate right at departure to see the plane pulling away. I would've thought they might hold a flight for an extra 10 minutes, but no.

GS line protected me on the later flight (), but app refused to spit out a new boarding pass, and the UA customer (dis)service counter at FRA had been replaced by a sign saying to go back to the check-in counters (). GS line claimed they could do nothing to force check in to go through (), so back I went through immigration...
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Old May 13, 22, 8:27 am
  #413  
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Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 14,222
Originally Posted by Scifience View Post
FRA was a bit of a bust in terms of any GS treatment. Delay on my incoming flight meant I had *very* tight connection onward to FRA-IAD; no one to meet me (despite calling the GS line to ask), and got to the gate right at departure to see the plane pulling away. I would've thought they might hold a flight for an extra 10 minutes, but no.

GS line protected me on the later flight (), but app refused to spit out a new boarding pass, and the UA customer (dis)service counter at FRA had been replaced by a sign saying to go back to the check-in counters (). GS line claimed they could do nothing to force check in to go through (), so back I went through immigration...
Wow. Bummer.

David
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Old May 13, 22, 8:42 am
  #414  
 
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.5MM, AA 2MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 4,809
Originally Posted by Scifience View Post

GS line protected me on the later flight (), but app refused to spit out a new boarding pass, and the UA customer (dis)service counter at FRA had been replaced by a sign saying to go back to the check-in counters (). GS line claimed they could do nothing to force check in to go through (), so back I went through immigration...
Yes I reported that here earlier -- its unbelievable there is no transit desk! Next time don't go through immigration -- just go to another UA gate that is boarding / staffed and ask them to print out your BP -- when UA did this to me I went to the ORD flight and they very easily produced a BP for my flight to EWR -- and then I could get into the Senator Lounge....
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Old May 13, 22, 8:49 am
  #415  
 
Join Date: Nov 2005
Location: SIN / SFO
Programs: SQ PPS, UA GS, BA Silver, Marriott Ambassador, Accor Gold, Hertz PC
Posts: 1,167
Originally Posted by bmwe92fan View Post
Yes I reported that here earlier -- its unbelievable there is no transit desk! Next time don't go through immigration -- just go to another UA gate that is boarding / staffed and ask them to print out your BP -- when UA did this to me I went to the ORD flight and they very easily produced a BP for my flight to EWR -- and then I could get into the Senator Lounge....
Good call.

Though, it worked out okay in the end, as I was finally able to register for the EasyPass for automated immigration (on the to-do list for years but stars hadn't aligned), and since I was landside anyway, went into town to spend an hour at a proper beer garden on a beautiful sunny afternoon.
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Old May 13, 22, 8:51 am
  #416  
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Originally Posted by Scifience View Post
Good call.

Though, it worked out okay in the end, as I was finally able to register for the EasyPass for automated immigration (on the to-do list for years but stars hadn't aligned), and since I was landside anyway, went into town to spend an hour at a proper beer garden on a beautiful sunny afternoon.
That sound far more positive than it might have been.

David
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Old May 13, 22, 10:02 am
  #417  
 
Join Date: Aug 2011
Programs: UA GS | Marriott Titanium / LT Platinum
Posts: 365
Originally Posted by cmhua777 View Post
I am going to give kudos to the LHR crew. Due to a delay, I had 45 minutes to make a domestic connection on BA. That meant getting to T5, clearing immigration, security, and getting to my gate just minutes after landing.

Team was there to drive me to T5, escort me through immigration, security and negotiate with BA to allow me to board. I made my flight. Would not have happened without GS. I have had similar experiences with GS in NRT and MUC too. Now if only the team at FRA (who has never once met me for a tight connection) would get trained the same way LHR does I would enjoy connecting through there more.
Very impressive given the different airline alliances. I'm curious though - how did they know about the BA flight? I assume they were independently booked so was this something you had notified / asked of GS in advance of the trip or were the tickets somehow actually connected?
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Old May 13, 22, 3:51 pm
  #418  
 
Join Date: Apr 2013
Location: Doylestown/Charlotte
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,316
Originally Posted by benewr View Post
We wanna knowwwwwwwwwww 🤩🤩
Followed up. Received a response from United Customer Care that I could expect a response with 2 weeks but possibly longer. Been GS for over ten years now and, yes, service has declined remarkably
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Old May 14, 22, 12:25 pm
  #419  
 
Join Date: Jun 2018
Posts: 406
Originally Posted by cmhua777 View Post
I am going to give kudos to the LHR crew. Due to a delay, I had 45 minutes to make a domestic connection on BA. That meant getting to T5, clearing immigration, security, and getting to my gate just minutes after landing.

Team was there to drive me to T5, escort me through immigration, security and negotiate with BA to allow me to board. I made my flight. Would not have happened without GS. I have had similar experiences with GS in NRT and MUC too. Now if only the team at FRA (who has never once met me for a tight connection) would get trained the same way LHR does I would enjoy connecting through there more.
I absolutely love the GS team in LHR!

​​​​
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Old May 14, 22, 8:02 pm
  #420  
 
Join Date: Nov 2014
Location: LHR, DFW, J Cabins WorldWide
Programs: AA PlatPro, UA GS, DL DM, AS MVP,VA Gold, MR Titanium, HH Gold
Posts: 948
Originally Posted by Kleinnaf View Post
I absolutely love the GS team in LHR!

​​​​
+2 here. Always been great, though have had no problem departing from LHR yet!
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