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Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]

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Old Jul 6, 22, 8:20 am   -   Wikipost
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United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last year's thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2021]


Known facts concerning qualification and eligibility from United:
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.

Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number with fastest pickup times, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
  • Effective January 2021, GS members who do not have a United Club membership may access United Clubs on domestic itineraries, but no guests are permitted.
Additional Known Award and Upgrade Benefits (many unpublished)

Most benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available. United-operated flights only. Can now be completed online/via the app, in most circumstances.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service for one segment of the itinerary with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased, and for one segment in the itinerary, per caveats noted below. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy. (Note: VIP Lounges in NRT and HKG remain closed due to Covid-19; LHR VIP now open.)
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will not give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per round trip journey. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
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Old Jan 5, 22, 2:14 pm
  #16  
 
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2MM/Lifetime UC, QFF Platinum, HH Diamond, HawaiianMiles
Posts: 7,404
Originally Posted by benewr View Post
where ! Where ! Where !
Likely Canada or Mexico based on flight times
kirkwoodj is offline  
Old Jan 5, 22, 3:13 pm
  #17  
 
Join Date: Jan 2013
Location: ICN/LAS
Programs: UA GS
Posts: 193
Originally Posted by benewr View Post
where ! Where ! Where !
Could be CUN-ORD based on flight times on the ticket

Originally Posted by akhibhag View Post
This is my boarding pass from an international flight a few weeks ago. While pre boarding wasn't an issue, I was just surprised to see boarding group 2 printed on the boarding pass.
I also had a bizzare experience while checking in. At the Airport they did have a dedicated counter for GS check in, but the ground agent simply refused to let me go use the counter, even after me saying multiple times that I was a GS ( his rationale because others ( premier members) are in line ( for premium check in, not GS). Anyhow, I went checked in and then ask the person behind the counter why I was allowed to use the GS counter and she was surprised to hear that. I asked for the station manager, who came within few minutes, profusely apologized for this ground agents behavior. He worked as a contractor, so the station manager summoned the contract companies supervisor to come talk with me. By then I was running late so just asked the station manager to reinforce the training for the ground agents.
I've had similar bad experiences with the contracted employees United uses in Mexico. At GDL I asked a United employee at the gate if I could switch to an earlier flight. He said yes and to wait a moment. I wait and wait and he continues to say wait some more. As boarding time comes for the earlier flight he says it's not possible. I check the app and there are plenty of seats available. Another employee tells me they can't change flights at the gate and I should have gone to the check-in counter to have someone change my flight. No mention of this by the first employee. By this time it would be too late to get to the check-in counter and back through security.

In CUN I had just spent a few days there and was going home. A United security employee at the gate asks for my ticket and passport. He asks what the purpose of my visit was. I said I was there on vacation. He said, "you're lying." After asking him what he's talking about he just hands me back my ticket and passport and walks away. As I board I notice the same guy make eye contact with an employee at the gate and as I am boarding I just happen to "randomly" get selected for extra screening.

Last edited by ICN1K; Jan 5, 22 at 3:31 pm
ICN1K is offline  
Old Jan 5, 22, 5:36 pm
  #18  
 
Join Date: Dec 2018
Location: Silicon Valley, CA
Programs: Global Services UA, Ambassador Elite Marriott
Posts: 54
Wow what a nightmare....
cbono is offline  
Old Jan 5, 22, 5:40 pm
  #19  
 
Join Date: Dec 2018
Location: Silicon Valley, CA
Programs: Global Services UA, Ambassador Elite Marriott
Posts: 54
From Frankfurt to SFO, they mixed up my meal (which was no big deal at all). I let them know that was not what I had ordered (they had given me salmon), knowing that salmon typically is requested, I didn't want to remove it from someone who truly wanted it... so, I told them and I got an apology letter in hand writing... I was just trying to say, "don't worry guys, no big deal at all, I can eat the fish but just in case you are short on fish, I can have the beef".... that was a first time I got a letter given to me... that was touching.... I only tried to assist.

I just did now a EWR back to SFO last Sunday, as transcontinental, the food was just horrible... it was veggie ragu... I could don't touch it... it was that bad. Nothing about GS etc... Not a biggie for me. Since being GS for the past 3 years, I really didn't have a single big thing that says "oh wow, great to be GS"... honestly... nothing special... but anyway.... I remain loyal to UA.

Happy new Year everyone!

Last edited by cbono; Jan 5, 22 at 5:42 pm Reason: forgot to mention a Happy New Year
cbono is offline  
Old Jan 5, 22, 5:44 pm
  #20  
 
Join Date: Dec 2018
Location: Silicon Valley, CA
Programs: Global Services UA, Ambassador Elite Marriott
Posts: 54
Now.... Omicron is here..... seems there is a shortage of pilot and here in Silicon Valley (I am sure everywhere else), there is a shortage or everything and everyone is testing positive for Covid/Omicron, Delta... you name it.... So... things are slowing down again, schools etc..... crazy testing worldwide which still prohibits anyone to travel for work the way we used to do.... and so, wondering what's going to happen with flying ... tons of cancellations etc.... though got to say, I was lucky with my flights with UA... just a bit delayed but otherwise good...

I am just a bit worried of what this month travel is going to be overall.....
cbono is offline  
Old Jan 5, 22, 10:00 pm
  #21  
 
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus 1K, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 232
Originally Posted by ICN1K View Post
As I board I notice the same guy make eye contact with an employee at the gate and as I am boarding I just happen to "randomly" get selected for extra screening.
That straight up sounds like a scene from National Geographic's Locked Up Abroad.
trmbn65 is offline  
Old Jan 5, 22, 11:57 pm
  #22  
 
Join Date: Jan 2013
Location: ICN/LAS
Programs: UA GS
Posts: 193
Originally Posted by trmbn65 View Post
That straight up sounds like a scene from National Geographic's Locked Up Abroad.
Fortunately for me, my life is not that interesting. No drugs. Just a semi mileage run and a need to get away from home to sleep.
Dyce likes this.
ICN1K is offline  
Old Jan 6, 22, 9:05 am
  #23  
 
Join Date: Apr 2013
Location: Doylestown/Charlotte
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,301
Originally Posted by cbono View Post
Now.... Omicron is here..... seems there is a shortage of pilot and here in Silicon Valley (I am sure everywhere else), there is a shortage or everything and everyone is testing positive for Covid/Omicron, Delta... you name it.... So... things are slowing down again, schools etc..... crazy testing worldwide which still prohibits anyone to travel for work the way we used to do.... and so, wondering what's going to happen with flying ... tons of cancellations etc.... though got to say, I was lucky with my flights with UA... just a bit delayed but otherwise good...

I am just a bit worried of what this month travel is going to be overall.....
On 737 CLT/EWR this a.m. 10 PAX in FC, eight of whom were non-revs. Economy at best half full but left early, arrived earlier and was a nice flight. Parking deck in EWR half full. Will be a long month
manstein58 is offline  
Old Jan 6, 22, 2:55 pm
  #24  
 
Join Date: Aug 2008
Programs: UA GS, AA ExP
Posts: 91
Originally Posted by kirkwoodj View Post
Likely Canada or Mexico based on flight times
yeah it was CUN-ORD.
getagb likes this.
akhibhag is offline  
Old Jan 6, 22, 9:06 pm
  #25  
 
Join Date: Apr 2014
Programs: UA 1K (ex-GS), Marriott Titanium (lifetime Plat), Hyatt Globalist
Posts: 897
Think UA will invite many new people to GS this year? Any guesses about the spend threshold?
getagb is offline  
Old Jan 7, 22, 4:52 pm
  #26  
 
Join Date: May 2011
Programs: UA GS
Posts: 1,159
I nearly always check my bag so I tend to visit the GS lobbies where available. I'm DEN based and always stop in to say hello etc. In chatting with the most senior GS agent working and explaining that I always stop in to at least say hello, she mentioned that volume of bags checked and BPs issue at each location is tracked and is part of the grander UA "Is it worth having a GS lobby here" decision. Assuming that's the case, i will continue to make sure I drop in and at least have a BP printed for me each time I travel through a GS lobby location.
iluv2fly, SPN Lifer, uanj and 8 others like this.
limey1K is offline  
Old Jan 8, 22, 8:57 am
  #27  
 
Join Date: Dec 2012
Location: ORD
Programs: UA GS, Marriott Ambassador+Lifetime Plat
Posts: 51
GS Perk Eliminated? Guaranteed companion saver award with paid biz

On the phone with a rep trying to get a biz saver award ticket for my spouse against a paid biz ticket. This has worked for me in the past. She's informing me that it's been replaced with a single segment guaranteed points plus upgrade from coach to business, which makes little sense to me given that this is a round trip flight.

Has this perk been officially eliminated, or is the rep misinformed?
np05 is offline  
Old Jan 8, 22, 9:14 am
  #28  
 
Join Date: Jul 2012
Location: ORD
Programs: UA GS 2.8MM, Bonvoy Amb/LT Plat
Posts: 751
Originally Posted by np05 View Post
On the phone with a rep trying to get a biz saver award ticket for my spouse against a paid biz ticket. This has worked for me in the past. She's informing me that it's been replaced with a single segment guaranteed points plus upgrade from coach to business, which makes little sense to me given that this is a round trip flight.

Has this perk been officially eliminated, or is the rep misinformed?
Unfortunately yes. One of the most irritating “enhancements” ever! Makes no sense at all.
tcdtcd is offline  
Old Jan 8, 22, 9:20 am
  #29  
 
Join Date: Dec 2012
Location: ORD
Programs: UA GS, Marriott Ambassador+Lifetime Plat
Posts: 51
Originally Posted by tcdtcd View Post
Unfortunately yes. One of the most irritating “enhancements” ever! Makes no sense at all.
How exactly is this an enhancement?! Going from guaranteed business round trip to only being guaranteed a single segment on an international trip means one of us sits in the back if an upgrade doesn't clear or if we don't have enough miles to do the everyday award (and these prices seem to have skyrocketed)

Was this announced anywhere?
np05 is offline  
Old Jan 8, 22, 9:31 am
  #30  
 
Join Date: Jul 2012
Location: ORD
Programs: UA GS 2.8MM, Bonvoy Amb/LT Plat
Posts: 751
Originally Posted by np05 View Post
How exactly is this an enhancement?! Going from guaranteed business round trip to only being guaranteed a single segment on an international trip means one of us sits in the back if an upgrade doesn't clear or if we don't have enough miles to do the everyday award (and these prices seem to have skyrocketed)

Was this announced anywhere?
You missed the sarcasm, sorry. It was an egregious and unnecessary move on UA’s part.
tcdtcd is offline  

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