2022 Let's Eat - Polaris Business
Jun 24, 22, 10:22 am
#811
Join Date: Oct 2001
Location: SW WA
Posts: 3,565
Quick report from my husband, who was on LAX-LHR last night...
No PDB, no duvet, just a blanket. Food described as "prison quality," with bad, surly service to match (he ordered a coffee with cream for breakfast and got black tea, for example). We usually fly BA or sometimes even AA, but thought we'd try something new because those have both been pretty poor. Let's just say we won't be making that mistake again. I'm flying out to meet him next weekend on UA and not looking forward to this at all.
No PDB, no duvet, just a blanket. Food described as "prison quality," with bad, surly service to match (he ordered a coffee with cream for breakfast and got black tea, for example). We usually fly BA or sometimes even AA, but thought we'd try something new because those have both been pretty poor. Let's just say we won't be making that mistake again. I'm flying out to meet him next weekend on UA and not looking forward to this at all.
Jun 24, 22, 4:38 pm
#813
Join Date: Jul 2001
Posts: 2,622
Originally Posted by Buster
Quick report from my husband, who was on LAX-LHR last night...
No PDB, no duvet, just a blanket. Food described as "prison quality," with bad, surly service to match (he ordered a coffee with cream for breakfast and got black tea, for example). We usually fly BA or sometimes even AA, but thought we'd try something new because those have both been pretty poor. Let's just say we won't be making that mistake again. I'm flying out to meet him next weekend on UA and not looking forward to this at all.
No PDB, no duvet, just a blanket. Food described as "prison quality," with bad, surly service to match (he ordered a coffee with cream for breakfast and got black tea, for example). We usually fly BA or sometimes even AA, but thought we'd try something new because those have both been pretty poor. Let's just say we won't be making that mistake again. I'm flying out to meet him next weekend on UA and not looking forward to this at all.
Jun 24, 22, 5:37 pm
#814
Join Date: Oct 2001
Location: SW WA
Posts: 3,565
Originally Posted by FLYMSY
Which cabin, economy, premium plus or Polaris?
And he did eat in the lounge beforehand, but wanted breakfast toward the end of the flight. He had the strange "two yogurt and an egg hockey puck" breakfast offering.
Jun 25, 22, 7:32 am
#815
Join Date: Jul 2011
Programs: UA 1K, BA Gold
Posts: 1,871
I could tolerate the onboard food and service if UA was the cheapest, but it has not been all year. I just bought a business class ticket on BA for $1200 less than the cheapest on UA.com. And I will get Do&Co catering.
Jun 25, 22, 9:30 am
#816
Join Date: Jul 2001
Posts: 2,622
Originally Posted by Buster
Polaris.
And he did eat in the lounge beforehand, but wanted breakfast toward the end of the flight. He had the strange "two yogurt and an egg hockey puck" breakfast offering.
And he did eat in the lounge beforehand, but wanted breakfast toward the end of the flight. He had the strange "two yogurt and an egg hockey puck" breakfast offering.
Jun 25, 22, 11:05 am
#817
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 476
UA928 LHR-ORD 24-June
Departure meal
Arrival meal: Burger bun was dried out/over cooked.
no PDB, and usual sub standard food. LHR crew were great though… so nice to see FA’s between the first and last 60 minutes. This crew made regular sweeps through the cabin cleaning up & offering drinks. Wish all United crews were this good… I cringe when it’s a EWR crew…
my latest gripe… getting tired of lumpy, past end of life saks duvets… first world problems I know, but for a premium product they need replacing ASAP. Cost cutting no doubt, but some of them are beginning to feel like a bag of potatoes!
Jun 25, 22, 11:14 am
#818
Join Date: Apr 2015
Location: Annapolis, MD
Programs: AC E35K, UA Premier Gold, AA Platinum, Hilton Diamond, Marriott Bonvoy Gold, National Exec Elite
Posts: 44
IAD-LHR and Return
Outbound IAD to LHR, UA 924
Dinner choice was beef, fish, chicken and two vegetarian dishes I didn’t catch. Elected not to eat but sleep instead as I had eaten in Polaris Lounge. PDB was some sort of sparkling wine only. No menus.
Breakfast was apple something (pancakes maybe?) or “baked” eggs with bacon. I had the eggs which was actually sort of poached with cooked yolk. It was very good. It came with yogurt and another dish with granola/yogurt. As others mentioned, weird to have two yogurt sides on same tray. Also a warmed croissant in plastic.
crew was attentive and friendly. Mattress pads were available and we were also given slippers after one of the folks asked about PJs (they might have found some for him anyway).
LHR-IAD UA919
Lunch was choice of Halibut, beef, chicken or vegetarian (forgot the choice). I had the Halibut which was good with the arrabiata sauce. The cauliflower side tasted fine but i picked around the grapes and raisins. Definitely does not look appealing. The pretzel roll was warm and the crew served warm nuts first with drink choices. No PDB but we were very late boarding. No menus. I guess United has not brought hot towels back either.
pre-arrival was choice of couscous with Mediterranean vegetables or hamburger. Chose the former which was good. Came with good fruit bowl and so-so prepackaged oatmeal raisin cookie.
crew was friendly and checked on folks occasionally. Cheese-it’s, gummie bears, pirate booty were available along with bottled water in the galley mid-flight.
Dinner choice was beef, fish, chicken and two vegetarian dishes I didn’t catch. Elected not to eat but sleep instead as I had eaten in Polaris Lounge. PDB was some sort of sparkling wine only. No menus.
Breakfast was apple something (pancakes maybe?) or “baked” eggs with bacon. I had the eggs which was actually sort of poached with cooked yolk. It was very good. It came with yogurt and another dish with granola/yogurt. As others mentioned, weird to have two yogurt sides on same tray. Also a warmed croissant in plastic.
crew was attentive and friendly. Mattress pads were available and we were also given slippers after one of the folks asked about PJs (they might have found some for him anyway).
LHR-IAD UA919
Lunch was choice of Halibut, beef, chicken or vegetarian (forgot the choice). I had the Halibut which was good with the arrabiata sauce. The cauliflower side tasted fine but i picked around the grapes and raisins. Definitely does not look appealing. The pretzel roll was warm and the crew served warm nuts first with drink choices. No PDB but we were very late boarding. No menus. I guess United has not brought hot towels back either.
pre-arrival was choice of couscous with Mediterranean vegetables or hamburger. Chose the former which was good. Came with good fruit bowl and so-so prepackaged oatmeal raisin cookie.
crew was friendly and checked on folks occasionally. Cheese-it’s, gummie bears, pirate booty were available along with bottled water in the galley mid-flight.
Jun 25, 22, 10:27 pm
#820
Join Date: Feb 2011
Posts: 26
How often do you find that they run out of all of the meal choices on Polaris? I think it happened to me once but I don't fly Polaris often. The reason i am asking is because i was thinking about sitting towards the back of Polaris to be close to my family in PE, but I am worried they will run out of choices by the time they get to the last row on Polaris.
Also, a side question: If the second leg of your trip is Polaris but the first leg of the trip before the layover is Economy, will you be able to go to the Polaris lounge at the departure airport of the first leg?
Also, a side question: If the second leg of your trip is Polaris but the first leg of the trip before the layover is Economy, will you be able to go to the Polaris lounge at the departure airport of the first leg?
Jun 25, 22, 11:02 pm
#821
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 1K 2MM
Posts: 4,619
Originally Posted by superflysocal
Also, a side question: If the second leg of your trip is Polaris but the first leg of the trip before the layover is Economy, will you be able to go to the Polaris lounge at the departure airport of the first leg?
Edited to add: You will not be able to invite any guests to join you.
Last edited by restlessinRNO; Jun 25, 22 at 11:09 pm
Jun 25, 22, 11:11 pm
#822
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,490
Originally Posted by superflysocal
How often do you find that they run out of all of the meal choices on Polaris? I think it happened to me once but I don't fly Polaris often. The reason i am asking is because i was thinking about sitting towards the back of Polaris to be close to my family in PE, but I am worried they will run out of choices by the time they get to the last row on Polaris. ....
Jun 26, 22, 11:17 am
#823
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,017
Originally Posted by Dyce
my latest gripe… getting tired of lumpy, past end of life saks duvets…
And then those flimsy earplugs in the ammenity kit, which don't seal and hardly keep out surrounding noise!
Originally Posted by littlea905
Lunch was choice of Halibut, beef, chicken or vegetarian (forgot the choice). I had the Halibut which was good with the arrabiata sauce.
Jun 26, 22, 8:29 pm
#825
Join Date: Jan 2008
Location: Bay Area California
Posts: 345
Yes or worse, - here are some pictures from my IAH-EZE a couple months ago:
The only saving grace - was the Polaris lounge at SFO and IAH where we took full advantage of the sit down restaurant and great drinks.
A few weeks after taking these pictures I traveled on Qatar from SFO to India and words can not describe how different my experience on meals (and everything else!) was. United should be ashamed; now with their planes full there is zero excuse for their sad condition of their catering.
The only saving grace - was the Polaris lounge at SFO and IAH where we took full advantage of the sit down restaurant and great drinks.
A few weeks after taking these pictures I traveled on Qatar from SFO to India and words can not describe how different my experience on meals (and everything else!) was. United should be ashamed; now with their planes full there is zero excuse for their sad condition of their catering.
