seat38a

Forgot this. Is there some spoon shortage or some Covid rule on spoons in Hawaii? Same situation at the HNL United Club. Other cutleries are metal except for the spoons both inflight and at the United Club.

IMRU

4/18 DCA - DEN. No PDB. "Meal" was a small mozzarella and tomato bagged sandwich. The refill of my gin and tonic was gin and tonic poured into my old glass with no ice. Blargh.

bsb7140

4/19 AUS-ORD. PDB offered. Flight labeled as snack and sure enough, the dreaded 'Revive' snack box made an appearance. Great service from the new flight attendant up front.

For comparison, flew down AA ORD-AUS on 4/15 and they had two options: 1 - Charcuterie plate, large fruit bowl, and desert or 2 - fresh fruit platter, overnight oats with fruit compote, and desert.

Night and day really. Overnight, AA has been able to surpass UA product on these 900-1500 mile flights.

physioprof

The reason the "red cabbage" was too bitter to eat is because it is radicchio, not red cabbage.

Blueeyed1

Flying United First RDU - SFO and my documentation states Dinner. Since RDU is not a Hub does that mean no preordering? My return flight SFO - RDU states Breakfast which I am thinking I might be able to preorder since SFO is a Hub. RDU doesn't seem to be popular on here and I have been looking but no luck.

BlueZebra

SFO hasn't being doing pre-order...at least I haven't heard about it. But I haven't flown a long enough flight for a meal in a few months. But I will the first week of June...SFO-DCA.

Blueeyed1

Thank you! It has been a long time since I have been to the west coast. And my first flying First.

WineCountryUA

SFO-IAH, 2 weeks ago for a morning flight had pre-order

greenpau

IAH-GUA 4/13 Snack, 738
Water/Sparkling PDB. The classic Mozzarella/Tomato or Chicken Pesto ovenable sandwich served. We had one of each, and there was so much grease in the warmed sandwiches that it had soaked through the paper and then fully leaked out in a pool onto the plate when opened. Really nasty. Perfunctory service from a very young crew - nothing proactively offered, but refilled if asked. The 25 year old 738 was really showing its age - coffee machines not working due to water pump issue, the INOP sticker showed a date of 4/1, so they were just flying it around for over a week that way.

GUA-IAH 4/18 Snack, 738
Water/Sparkling PDB. Locally-made sandwiches from the GUA station served, choice of Chicken and Tomato or Cheese and Cucumber and they were much, much better than the outbound - wrapped in foil and tasted fresh. Crew had come off a layover and were proactive and relatively friendly.

IAH-SFO 4/18 Dinner, 739
Full PDB offered. Pre-ordered the Chicken Latin Rice entree, alternate choice was Ragu. Same as the last 8.5 months now. In the air, began with drinks, followed by standard tray service - Entree with a bowl of grapes on the side, bread. The entree quality was the absolute worst quality version of the Latin Chicken I've had (out of maybe 50 occurrences) - the chicken was extremely small and looked pre-chewed, maybe a tablespoon of rice. All looked lost on the plate. Amazing that after serving the exact same thing for months and months, instead of perfecting something, it continues to be hit or miss.

The biggest crime of all was that there was no Pie In The Sky loaded - according to the FA, none were loaded due to a "shortage" ... so instead of providing something else, they provided nothing in its place.

It is very hard to be positive around the service, honestly. In the last month I've flown DL/AA/AS/B6 on various sectors, and UA is dead last in onboard soft service offering - choice, quality, quantity. The 738s and 739s are really showing their age, too, and the planes were filthy due to the reduced cleaning procedures - seat, floor, tray table, seat pocket on all flights. Fares have crept way up. I really hope it turns around soon - and not in six months and a set of "pilot markets" like we are seeing, but in a systemwide and meaningful way.

Wooglin

But hey- 3 for 3 on some form of PDB is still an improvement, right?

st530

No PDB. Drinks served with choice of sandwich or snack box. One refill proactively offered. Got a third on my own initiative about 40 mins before landing. Very few people chose to wear masks, for what that’s worth.

Repooc17

is that one of the heartburn sandwich choices?

fumje

Looks like the old tomato mozz.

dll

Yes and it IS bitter. I like bitter but it can catch you way off guard if you're not expecting it.

uastarflyer

I’m surprised radicchio hasn’t been Kirby’d away, iceberg is cheaper