UA email says my acct was locked because of incorrect answers to security questions?
Nov 22, 2021, 10:24 pm
#2
Join Date: Nov 2011
Posts: 110
This is weird indeed. I would change the password immediately after contacting the MPSC. Assuming that the email is legit, it would imply that a person was able to guess your password correctly in order to advance to your security questions.
Nov 22, 2021, 10:34 pm
#3
Original Poster
Join Date: Oct 2021
Posts: 178
I'm not even going to attempt to do anything until I speak with a live UA rep tomorrow....
my password is very long... something like this.. CF#wjkM9wqS2&D2(not my actual password, of course)... it's not saved on my computer... the only place I keep it is in an actual paper notebook, written in pen.(and yes, the notebook is safely in my desk right now)
Nov 23, 2021, 1:42 am
#5
Join Date: Nov 2011
Posts: 110
Nov 23, 2021, 1:54 am
#6
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,568
Nov 23, 2021, 4:31 am
#7
In memoriam
Join Date: Dec 2001
Programs: DL 2MM, AA MM, DL Sky Club Life, AA Admirals Club Life, Hilton Gold Life
Posts: 1,732
The simplest answer is that
you used up your attempts to log-in when you first hit the snag
The security answers depend on your memory, especially when you make up the answers. Also I always seem to screw up the difference between Paternal grandmother and maternal grandmother while answering security questions. I can't get into my old Facebook to retrieve likely years of spam simply because I can't remember my birthdate. in order to reset my password
you used up your attempts to log-in when you first hit the snag
The security answers depend on your memory, especially when you make up the answers. Also I always seem to screw up the difference between Paternal grandmother and maternal grandmother while answering security questions. I can't get into my old Facebook to retrieve likely years of spam simply because I can't remember my birthdate. in order to reset my password
Nov 23, 2021, 4:38 am
#8
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
do you use this same password for anything else? Since most people use the same password across platforms, hackers can take advantage by breaching a less secure website then utilizing that password to login to more secure websites like bank and travel accounts.
that's what i was thinking... if the person didn't type in my UA acct# and password correctly, how did he get to the screen where UA asked security questions? good thing all of my security question answers are totally not based on facts.(for example, the answer to my favorite movie is actually the type of movie that I hate the most)
I'm not even going to attempt to do anything until I speak with a live UA rep tomorrow....
my password is very long... something like this.. CF#wjkM9wqS2&D2(not my actual password, of course)... it's not saved on my computer... the only place I keep it is in an actual paper notebook, written in pen.(and yes, the notebook is safely in my desk right now)
I'm not even going to attempt to do anything until I speak with a live UA rep tomorrow....
my password is very long... something like this.. CF#wjkM9wqS2&D2(not my actual password, of course)... it's not saved on my computer... the only place I keep it is in an actual paper notebook, written in pen.(and yes, the notebook is safely in my desk right now)
Nov 23, 2021, 11:25 am
#9
Join Date: Sep 2021
Posts: 34
Similar thing happened to me with a Wal-Mart account earlier this year. I forgot I had the account and stored payment info (was trying to get an Xbox at release), and randomly got an email that someone ordered $300 worth of groceries for pickup. Amex was fantastic and reversed the charge immediately, a US airline would likely not be as accommodating lol