The Ticket that Won't Ticket - How Hard to Push
Nov 14, 2021, 5:45 am
#1
Original Poster
Join Date: Mar 2013
Location: LHR, MSN
Programs: WFBF, Marriott Titanium
Posts: 204
The Ticket that Won't Ticket - How Hard to Push
I made an award reservation for the holiday period ~6 hours ago, taking the last IN seats on that flight (YN was pricing higher). Enough miles in account and use my card on file - easy peasy. Except the ticketing email never came, and there was no pending charge on my card. United.com showed that the reservation existed but was not ticketed, with a link to pay for the ticket. Clicked the link on a few browsers/VPNs, but it always brought me directly back to the United homepage - no ability to pay. On 1K line, the agent mentioned that it was "e-ticket pending", but agreed to run my card again. This time, I did have a authorization placed on my CC, but still an "e-ticket pending" status and no miles pulled from my account.
Has anyone else had similar experiences with "e-ticket pending"? Is it worth asking to talk to the Ticketing Desk to push this through, or give it a little more time to process? I'd hate to lose the seats (the non-ticketed reservation says it's on hold for the next 24 hours) and need to pay YN/JN prices to get on the same flight.
Has anyone else had similar experiences with "e-ticket pending"? Is it worth asking to talk to the Ticketing Desk to push this through, or give it a little more time to process? I'd hate to lose the seats (the non-ticketed reservation says it's on hold for the next 24 hours) and need to pay YN/JN prices to get on the same flight.
Nov 14, 2021, 10:01 pm
#7
Join Date: Nov 2009
Location: BOS
Programs: UA 1K/1MM, DL PM/1MM, Marriott Amb/LT Titanium, HHonors Diamond, Priority Club Platinum, Hyatt Disc
Posts: 522
I made an award reservation for the holiday period ~6 hours ago, taking the last IN seats on that flight (YN was pricing higher). Enough miles in account and use my card on file - easy peasy. Except the ticketing email never came, and there was no pending charge on my card. United.com showed that the reservation existed but was not ticketed, with a link to pay for the ticket. Clicked the link on a few browsers/VPNs, but it always brought me directly back to the United homepage - no ability to pay. On 1K line, the agent mentioned that it was "e-ticket pending", but agreed to run my card again. This time, I did have a authorization placed on my CC, but still an "e-ticket pending" status and no miles pulled from my account.
Has anyone else had similar experiences with "e-ticket pending"? Is it worth asking to talk to the Ticketing Desk to push this through, or give it a little more time to process? I'd hate to lose the seats (the non-ticketed reservation says it's on hold for the next 24 hours) and need to pay YN/JN prices to get on the same flight.
Has anyone else had similar experiences with "e-ticket pending"? Is it worth asking to talk to the Ticketing Desk to push this through, or give it a little more time to process? I'd hate to lose the seats (the non-ticketed reservation says it's on hold for the next 24 hours) and need to pay YN/JN prices to get on the same flight.
