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United Club (ORD?) to-go coffee lids gone?

United Club (ORD?) to-go coffee lids gone?

Old Oct 11, 2021, 9:53 pm
  #46  
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Originally Posted by iluv2fly
Not to my knowledge.
I only saw them in C16 lounge.


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Old Oct 12, 2021, 3:58 am
  #47  
 
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Originally Posted by Ari
What is this about QR codes?
I know this thread is about lids, but if thats another ORD lounge disappearance, thats about as cheap as it gets.

Replacing the upstairs agents with that ridiculously inefficient and time consuming Agent on Demand that anyone can use is in really bad taste.

The agents downstairs are slammed with folks nonstop so theres no way they can help with customer service... its bad enough theyve ripped out the cardstock for thermal receipt paper.
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Old Oct 12, 2021, 6:50 am
  #48  
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Originally Posted by DELee
Still no lids in B6 nor C this AM (10/11/21)
Originally Posted by uastarflyer
With proper Illy cups now, and no lids, feels intentional and not "blame supply chain"
Originally Posted by nevansm
Im guessing somebody at ORD has caught wind of the self catering of PDBs, since of course UA refuses to bring them back anytime soon (though I heard 12/1 perhaps).
BYOL
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Old Oct 12, 2021, 8:15 am
  #49  
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For cup lids, go to LAX:





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Old Oct 13, 2021, 12:44 am
  #50  
Ari
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Originally Posted by NikoLGA
I know this thread is about lids, but if that’s another ORD lounge disappearance, that’s about as cheap as it gets.

Replacing the upstairs agents with that ridiculously inefficient and time consuming “Agent on Demand” that anyone can use is in really bad taste.

The agents downstairs are slammed with folks nonstop so there’s no way they can help with customer service... it’s bad enough they’ve ripped out the cardstock for thermal receipt paper.
Boooooooo.

And I want my PDB lids back! (Used for coke zero).
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Old Oct 13, 2021, 1:29 pm
  #51  
 
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No lids B6 club 10/13 mid afternoon
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Old Oct 13, 2021, 2:18 pm
  #52  
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Its now clearly a feature not a bug.

Somewhere, Smisek is smirking about another change we will like.
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Old Oct 13, 2021, 7:49 pm
  #53  
 
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Originally Posted by uastarflyer
Its now clearly a feature not a bug.

Somewhere, Smisek is smirking about another change we will like.
Late to this thread but you're correct - lids and cups come from the same supplier location (industry standard that everyone makes both cups and lids). The UA supplier, US based, has multiple locations so no chance of it being a supply chain issue. As not everyone uses a lid for every cup, there is a chance UA simply screwed up ordering enough lids and lead times got extended.
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Old Oct 15, 2021, 6:02 pm
  #54  
 
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ORD B6 UC has lids!
7pm 10/15
i would send a photo but dont know how to.
Glassware check on ORD-PHX upcoming.
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Old Oct 16, 2021, 7:37 am
  #55  
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Originally Posted by runningshoes
Late to this thread but you're correct - lids and cups come from the same supplier location (industry standard that everyone makes both cups and lids). The UA supplier, US based, has multiple locations so no chance of it being a supply chain issue. As not everyone uses a lid for every cup, there is a chance UA simply screwed up ordering enough lids and lead times got extended.
I am not a UA defender, but most industry's supply chains are a mess. I can easily believe that specific items are a struggle to source. Lids (made from plastic) and cups (made of a paper base) can certainly have different availability and manufacturing issues.
I could also believe lids are available if they really wanted, at an increased price/shipping or with setting up different vendor streams, but United didn't want to expend the cost/effort.
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Old Oct 16, 2021, 12:54 pm
  #56  
 
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Originally Posted by goodeats21
I am not a UA defender, but most industry's supply chains are a mess. I can easily believe that specific items are a struggle to source. Lids (made from plastic) and cups (made of a paper base) can certainly have different availability and manufacturing issues.
I could also believe lids are available if they really wanted, at an increased price/shipping or with setting up different vendor streams, but United didn't want to expend the cost/effort.
All of the above are possible, but unlikely. If you can get the cups you likely can get the lids as they come from the same building. It is of course possible that one item or the other had extended lead times. If it's really important I can try and find out this week......
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Old Nov 1, 2021, 1:51 pm
  #57  
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Since I started this mess, I am happy to report that both ORD B6 and San Diego had lids last week. Further, the cup situation at ORD was uglier than a church potluck. Some standard cups combined with some generic/red cups in various stacks. Actually kind of laughable, but it would support a supply chain issue over a new "feature".
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Old Feb 10, 2022, 7:48 am
  #58  
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Today's WSJ has a related story today, headlines pasted below. United was ahead of the curve!

The Next Supply Chain Mess Is Coming for Your Morning Coffee

Mucked-up ports, freak storms, unfilled paper-mill jobs all have a hand in turning to-go cups and lids into one of the most precious goods in the U.S.

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