emcampbe

Which is crazy. Being a bit sarcastic, of course, but trying to understand the ‘premium’ part of Premium Transcontinental when I can pre-order a can of Pringles on a, say, domestic 3 hour flight in Y but not pre-order a meal in Premium Plus (or Business, for that matter) on a ‘Premium Transcontinental’ service. (Also can’t even use free wifi provided by T-mobile, but I realize that’s for another thread).

Kacee

It's only a priority for UA if it's a revenue item. They'd much rather sell stuff to Y pax than give it J pax. They already have your money.

Kacee

This would be comical if it wasn't so pathetic (and undoubtedly frustrating to those whose meals aren't loaded).

Good thing the folks in charge of pre-order aren't maintaining the flight systems software.

fumje

Good thing you didn't preorder that as well!

emcampbe

So, next, I’m on scheduled out on YYZ-SFO - narrowbody obviously - in Y, and no sign of ore-order either. No email, no option in the reservation. This is a separate reservation than my inbound, the one upthread where I was on premium transcontinental widebody. I flew this flight in November also, and was offered preorder, so can’t be the route (although it’s only snack boxes in the back, IME, even though it’s scheduled as 6 hours gate-to-gate.

lotemblizej

My pre-ordered meal and at least one other in the F cabin on SRQ- IAD was not loaded on 2/17. Instead they subustituted random meals for both pax.

tstauck

Finally, for my widebody 777-200 from LAX - IAD this Thursday, did receive for the first time a pre-order email. Plan to order and will report back if it happens!

angetenar

I've had pre-ordered meals not loaded, written in, and gotten compensation.

SS255

Inhave 2 more legs to go on this trip. I want to see if the next 2 legs pass or fail before I complain. My pre-ordered meal was loaded on IAH-RTB yesterday, so I’m 2 for 2 thus far.

tstauck

LAX - IAD 777-200 this Thursday, confirming I can pre-order, however only snacks or drinks. As been reported by others, all of the meals say "out of stock, may still be available on the flight".

Obviously UA still has to figure out that issue.

ExplorerWannabe

I had a short-notice trip to the Pacific last month. I duly received the preorder link for my morning DEN-SFO flight (nothing for the SFO-NRT leg). I believe I ordered whatever they had with eggs but when I boarded, the flight attendant told me I had a special order meal of granola. I hadn't requested a special meal and it wasn't indicated anywhere on my reservation that I could find. As it turned out the attendant was able to get me an extra egg meal so I didn't have to do the granola.

I ended up with a similar situation on the SFO-NRT leg, being told I had a special low-cal meal ordered. This time there were no extras. I figured this a sign from above for putting on a few pounds last year and realized I could make up for it at the NH club in NRT.

The scenario repeated on my return HND-HNL (this time on NH) and then HNL-DEN. I was able to talk to a UA agent during the long layover in HNL and found out there WAS a special meal code on my reservation, apparently placed by my travel agency, but it wasn't visible anywhere on my reservation using the website or app and it was too late to remove the code for my HNL-DEN flight.

For everyone complaining about the UA Polaris food, the low cal meals on NH were nothing to write home about either. Basically poached chicken with steamed vegetables. On one leg, I got a dessert: a tea-flavored gelatin.

I made up for it in the NH lounges at NRT and HND and again during the long layover in HNL (no, I didn't go to the UC, I had my family pick me up and we had good local food).

Bear96

Same with me for a flight in three days.

emcampbe

Pre-order did become an option, but later than I expected. Seems like email arrived approx. T-48 hours prior to flight.

8MiHi

LAX - KOA this weekend also only snacks and drinks. All meals are "out of stock"!

DELee

That's a feature of United. That way they can serve anything they want. Or not.. And then have some folks say "Sure, its supply chain".

David