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UA has preorder premium cabin meals, Y snacks/drinks - all >800 mile -- still no WBs?

Old Jun 29, 22, 12:33 pm
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Last edit by: WineCountryUA
united.com/preordermeals
Fall 2022 -- Only rare occasion widebodies and still hit or miss on narrow bodies.


Originally Posted by bsb7140 View Post
Signature preorder is expanding starting May 1st.

SFO/LAX/IAD narrowbody flights +1500 miles and flights between hubs over 800 miles. ORD also has signature preorder on narrowbody flights over 1500 miles.
Anticipated 1 June enhancements - UA bringing back hot meals to domestic first class -- 800 mile threshold, preorder still narrowbody only

uncomfirmed but source of earlier changes
Originally Posted by bsb7140 View Post
Beginning August 1st pre-order will expand to ALL flights over 800 miles in the premium cabin (including widebody and Intl) excluding flights from Europe.

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UA has preorder premium cabin meals, Y snacks/drinks - all >800 mile -- still no WBs?

Old Jul 28, 21, 1:38 pm
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UA has preorder premium cabin meals, Y snacks/drinks - all >800 mile -- still no WBs?

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages
New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United

Video(1)
Photos(2)

CHICAGO, July 28, 2021
Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.



United's pre-order technology is an extension of the airline's contactless payment platform that allows customers to store payment information in a digital wallet. United's pre-order option is now available on select flights departing from Chicago to Honolulu, Orange County, CA Sacramento, CA and San Diego, and will expand to all flights over 1,500 miles by early fall.

"Our new pre-order option reflects the customer experience transformation taking place at United – customers in our economy cabins will have an easy, convenient way to choose their snack or drink, and our flight attendants can move through the cabin faster, delivering more personalized service," said Toby Enqvist, chief customer officer for United. "This new feature also builds on our existing contactless payment technology, which has enabled us to safely resume our inflight food and beverage program on select flights."

How It Works
  • Five days prior to departure, customers will see an option in the Reservation Details section of the United app or on United.com to pre-order food and beverage items available for their specific flight. Customers will also receive an email notifying them when pre-order is available.
  • In economy cabins, customers can pre-order snacks and beverages from United's buy-on-board menu. They will be asked to enter their credit card information but will not be charged until the items are served to them onboard.
  • In premium cabins, customers can select their meal option directly from the United app or website. Once they make their selection, they will get a receipt emailed to them.

About United's Contactless Payment Technology

For customers looking to purchase drinks and snack items while onboard, United's contactless payment platform allows them to store their payment information in a digital wallet on the United app and on United.com prior to departure.
  • Once in flight, customers can access a menu to view available items either on the United app or in Hemispheres magazine.
  • Rather than handing the flight attendant a credit card, the flight attendant will ask for the customer's name and seat to confirm the card on file.
  • Once confirmed, customers will receive their products and the card on file will be charged.
About United's Newly Enhanced Buy-On-Board Menu

United recently unveiled its refreshed buy-on-board menu, which includes a wide variety of food and beverage offerings including:
  • Adult Beverage Options: Mango White Claw; red, white and sparkling wine, and new beer options such as Breckenridge Brewery Juice Drop Hazy IPA and Michelob ULTRA.
  • Three New Snack Boxes: A Tapas snack box with European-inspired offerings; a Takeoff snack box with high-protein options; a Recline snack box with movie theater themed treats.
  • A la Carte Snack Options: Including chips, dips, trail mix and chocolate-covered dried fruit.
New Domestic Premium Cabin Menu Items

United also introduced brand-new meal offerings to customers seated in domestic premium cabins on flights over 1,500 miles and hub-to-hub flights over 800 miles.
  • The enhanced meal service includes a choice of entrees – including fresher options like egg scramble with plant-based chorizo and grilled chicken breast with orzo and lemon basil pesto – sides and dessert.
  • United has also teamed with Eli's Cheesecake to create a uniquely United chocolate pie flavor called "Pie in the Sky."
  • The meals will be served on one tray, with items individually wrapped, to limit person-to-person contact and further the safety of our employees and customers.
United's pre-order technology is available beginning July 28 for flights departing on or after August 2. The technology will initially be available on flights from Chicago O'Hare International Airport to San Diego International Airport, Sacramento International Airport, Orange County's John Wayne Airport and Honolulu's Daniel K. Inouye International Airport.

For information on snacks available, United's contactless payment technology and FAQs, visit United.com/snacktime.



Last edited by WineCountryUA; Jul 28, 21 at 1:45 pm
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Old Jul 28, 21, 1:44 pm
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Buried in the middle
United's pre-order option is now available on select flights departing from Chicago to Honolulu, Orange County, CA Sacramento, CA and San Diego, and will expand to all flights over 1,500 miles by early fall.
Odd pilot routes
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Old Jul 28, 21, 1:53 pm
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including fresher options like egg scramble with plant-based chorizo
Did I eat plant-based chorizo the other day without knowing it? If so, I'm impressed. It was pretty good.
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Old Jul 28, 21, 1:53 pm
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Originally Posted by WineCountryUA View Post
...Odd pilot routes
Does UA restrict odd pilots to certain stations?



I wonder if box and beer pre-order charges will be waived for GS/1Ks
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Old Jul 28, 21, 2:04 pm
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So my first thought - what about upgrades? Obviously that'd usually be after the preorder window ... And let's say I preordered an economy meal or whatever, and then get upgraded.

This could get interesting
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Old Jul 28, 21, 2:12 pm
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Originally Posted by dmurphynj View Post
...let's say I preordered an economy meal or whatever, and then get upgraded....
UA is working to minimize that very scenario....
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Old Jul 28, 21, 2:15 pm
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And let's say I preordered an economy meal or whatever
The substitute BE passenger gets a surprise and delight meal/snack from the generous upgradee in 4E

and then get upgraded
Being in 4E, you get the last "Recline" box. If you complain, you might even get the all-in-one snack bag too! It's a win-win.


Last edited by mapelle621; Jul 28, 21 at 2:20 pm
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Old Jul 28, 21, 2:31 pm
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Originally Posted by dmurphynj View Post
So my first thought - what about upgrades? Obviously that'd usually be after the preorder window ... And let's say I preordered an economy meal or whatever, and then get upgraded.

This could get interesting
depends, I suppose.

good news is they are not charging the card fro economy per-orders until it is served. Presumably, this allows them to handle last minute upgrades without charging for the box (or whatever).

my questions:

- will there still be an option to order onboard, with the contactless payment? Or an option to refuse the pre-ordered option? Often, I dont know if Ill want something until the time, and would still like the option.
- does pre-order make the ability to go back to fresh food in Y easier? Obviously, there is still the contact handling, but if this is a step to get fresh food options back, that would be ideal
- what about late upgrades - presumably they will still offer an option for those in F not able to preorder - though what kind of choice there might be concerns me. Particularly something I pay attention to since my family is vegetarian. Most of the time in the past, weve been ok to get the veggie option (even if its the salad without the chicken put on top). But UA doesnt seem to board extras, so if 10/12 in F have pre-ordered, and now theres only 2 meals with a choice, likely less of a change to get the more specialized option youd need.
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Old Jul 28, 21, 2:32 pm
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Originally Posted by IAH-OIL-TRASH View Post
UA is working to minimize that very scenario....
I'm sure they are; it's obvious enough for sure. I'm just allergic to arcane rules and "can't wait" (sarcasm) for the first "I got upgraded but didn't get the turkey grenade" thread.

Originally Posted by mapelle621 View Post
The substitute BE passenger gets a surprise and delight meal/snack from the generous upgradee in 4E
Being in 4E, you get the last "Recline" box. If you complain, you might even get the all-in-one snack bag too! It's a win-win.
I'm more worried about being stuck in 1A on an E170. Brrrrrrrr!! Keep the coffee coming and we'll be good.
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Old Jul 28, 21, 2:36 pm
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How valid is the claim first and only? You can do this on AS for a while now, at least food.
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Old Jul 28, 21, 2:56 pm
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Originally Posted by Repooc17 View Post
How valid is the claim first and only? You can do this on AS for a while now, at least food.
The claim for economy is only for snacks & beverages/drinks.
Had to condensed the title due to FT title length limitations.

United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages,
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Old Jul 28, 21, 3:01 pm
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You can tell this is an important initiative since they're first rolling it out on the important Chicago to Sacramento route.

For economy passengers, I'm not sure I see what the benefit is of pre-ordering a tapas box or can of coke. If they were serving real food and you wanted to reserve a fresh sandwich or whatever to make sure they didn't run out, that might make sense.

Still no spirits in Y which is
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Old Jul 28, 21, 3:12 pm
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Originally Posted by Doppy View Post
You can tell this is an important initiative since they're first rolling it out on the important Chicago to Sacramento route. ...
You left out a few of the more major routes. But agree SMF seems a bit odd
Originally Posted by Doppy View Post
For economy passengers, I'm not sure I see what the benefit is of pre-ordering a tapas box or can of coke.
Plentry of reports in the past of things running out toward the back
Originally Posted by Doppy View Post
If they were serving real food and you wanted to reserve a fresh sandwich or whatever to make sure they didn't run out, that might make sense. ....
Probably the next step

Originally Posted by Doppy View Post
Still no spirits in Y
Try WN, AA -- has DL resumed?

Last edited by WineCountryUA; Jul 28, 21 at 3:18 pm
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Old Jul 28, 21, 3:13 pm
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Another revenue opportunity!

Originally Posted by emcampbe View Post

- will there still be an option to order onboard, with the contactless payment? Or an option to refuse the pre-ordered option? Often, I dont know if Ill want something until the time, and would still like the option.
There will probably be a change/cancellation penalty of $50, but a full refund of sales tax.
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Old Jul 28, 21, 3:17 pm
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Originally Posted by WineCountryUA View Post
Buried in the middle

Odd pilot routes
As someone based in SMF, the initial routes chosen are brilliant I say! Feed me what I asked for on the way home
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