Jun 29, 2022, 11:33 am
Last edit by: WineCountryUA
united.com/preordermeals
Generally available on all flights (including widebodies) over 900 miles except Premium Transcon (EWR<>SFO/LAX)
Pre-order has priority on the flight even about GS/1K and while originally pre-order was limited to a portion of each inflight choice, recent reports pre-order can consume the entire flight's allocation of a particular offering.
archive thread: UA preorder premium cabin meal, Y snacks/drinks {Archive}
Generally available on all flights (including widebodies) over 900 miles except Premium Transcon (EWR<>SFO/LAX)
Pre-order has priority on the flight even about GS/1K and while originally pre-order was limited to a portion of each inflight choice, recent reports pre-order can consume the entire flight's allocation of a particular offering.
archive thread: UA preorder premium cabin meal, Y snacks/drinks {Archive}
UA preorder premium cabin meal, Y snacks/drinks - all >800 (900?) mile
May 26, 2023, 7:30 am
#61
Join Date: Jul 2011
Location: ORD and RSW
Programs: Former long time AA EXP and CK - 4 MM; Now LTPL; Hilton Diamond; UA Platinum
Posts: 380
Same thing happened to me last weekend. Could not order from two different PCs with different browsers (got the pre-order window closed message) but the app was functioning correctly and accepted our orders. Our pre-orders were served on the flight yesterday without a hitch.
May 26, 2023, 9:03 am
#63
Join Date: Nov 2006
Location: SFO
Programs: UA 1K - 1 MM, Marriott LT-Plt, Hyatt Glb
Posts: 204
I'm getting the same error when clicking on "Snacks for Purchase" link in the record. If I log out and just go to united.com/preordermeals I get the same page "Preorder window is closed" even though I haven't entered a flight.
Seems like something is borken with the web site. I am also getting upsell offers inside the record (right above the first flight) but if I click on it or on the Upgrade Flight link I get no upgrade available. This is true across multiple records. On some records the upsell is available in the app on some records it is not.
Seems like something is borken with the web site. I am also getting upsell offers inside the record (right above the first flight) but if I click on it or on the Upgrade Flight link I get no upgrade available. This is true across multiple records. On some records the upsell is available in the app on some records it is not.
May 26, 2023, 10:37 am
#66
Join Date: Jan 2012
Programs: UA 1K
Posts: 73
I have a flight in 4 days where I was prompted to preorder but when I go, it says the preorder window is closed. Anyone know if something's wrong? It's F SFO-IAH on a 737. Pretty standard. Website even suggests it's a preorder flight as the other legs are unavailable (Polaris)
May 26, 2023, 11:26 am
#67
Join Date: Jan 2009
Location: NY
Programs: UA GS & 3MM, HHONORS Diamond
Posts: 66
FWIW, I have never seen the coach meal options as available for pre-order, just the snacks. If I am sitting towards the back (e.g., exit row) I usually ask the FA to reserve a burger or breakfast sandwich for me before they run out. They sometimes then reserve one on their app for me.
May 26, 2023, 11:37 am
#68
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,682
I have a flight in 4 days where I was prompted to preorder but when I go, it says the preorder window is closed. Anyone know if something's wrong? It's F SFO-IAH on a 737. Pretty standard. Website even suggests it's a preorder flight as the other legs are unavailable (Polaris)
May 28, 2023, 1:01 pm
#71
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 8,994
I got this error on Thursday for my EWR-LAX flight in a couple days. I don’t care all that much about preordering, but it certainly is a nice option to have. Not sure if it’s different because it’s premium TCON vs. not (I can’t recall if I’ve had to option to preorder J meals this year), but mildly irritating nonetheless.
May 31, 2023, 11:42 am
#73
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
May 31, 2023, 12:39 pm
#75
Join Date: Oct 2018
Programs: United 1k, HH Diamond, Bonvoy Ambassador and LT-Gold
Posts: 1,636
I have an upcoming ogg-den
I got the email yesterday to select my choices and even though still 36 hours out I got the same error message. Maybe they are sensing that something hasn’t been working and they are updating their system based upon what appears to be something that fundamentally has not been working for anybody as we have seen.
I got the email yesterday to select my choices and even though still 36 hours out I got the same error message. Maybe they are sensing that something hasn’t been working and they are updating their system based upon what appears to be something that fundamentally has not been working for anybody as we have seen.