iluv2fly

Yesterday on the LAX-ORD redeye, I had preordered the beef and broccoli. The purser came by and acknowledged it. About 30 minutes later, she came by and was very upset. She said another pax ordered the same and that she only had one and that he got it. She said that she messed up as I was the only GS on the flight and that I should have received it. She kept apologizing and asked if the Thai meatballs would be okay. Having had them before, I said yes. She came by about an hour later and said that I was so gracious about the problem. I told her that it was an honest mistake and not to worry about it and thanks for owning the problem. About a half-hour after that, she came by and gave me a $50 cert for the issue. A win for me.

1KChinito

It is much better to be transparent about the error instead of coming up with an excuse. Did she offer you extra alcoholic beverages?

SS255

An FA told me that the pre-orders have the customer’s name on the package. I wonder whose order UA screwed up? If it was your order, that might explain why the FA messed up, and gave the lesser status pax their meal choice.

iluv2fly

She was very forthcoming about her mistake and I told her how much I appreciated her honesty about it.

I did order a Diet Coke and Buffalo Trace and twice she brought me the can and two minis.

kirkwoodj

Anyone been getting preorders ex-FLL? We still have nuthin for our flight in a couple days

AADrewBoo

Hey guys,

Yesterday evening I went to double check my meal pre-order for my flight Tuesday afternoon and the option to edit or order is gone. Now I already made my choice and have the confirmation email, but I’m confused as to why it vanished much further out than the 24 hour cut off. Any thoughts?

jasonvr

Still getting the stupid "out of stock" messages for all hot items on a flight in Y that is 5 days out. Interestingly, all alcohol options (not that I plan on having on on my 645am flight) are also out of stock. SNA-EWR, 2433 miles, 5:22 duration

azfanboy

Is this working for everyone?

I preordered a meal on the site and called 1K later to change it. They said they had no record of it.

I gave up and sure enough there was no meal for me on the flight. Is there anything I should be doing differently?

HNLbasedFlyer

Not change your mind?

Starman

Is it still true there is no pre-order on these flights? I'm 3 days out with no email invite, and the URL link to pre-order yields "window is closed" even though it didn't ask for any flight info.

DELee

Probably fly an airline that actually has a clue about implementing an effective pre-ordering system. Said airline needs to willing to a) actually confirming one's order choice, b) having IT that the traveler as well as UA personnel can see (and edit) the order, c) having caterers able to produce the order (on time), d) catering personnel that can deliver the correct order to the correct plane and e) FAs willing to deliver the order to the passenger who actually ordered it - and prepare it per spec/documentation.

And an airline willing to hold itself accountable for said service.

David

MileTrek

You should be able to change it on the site, I've done it before with no issues. Perhaps your initial pre-order did not actually save? Generally speaking you should receive an email afterwards confirming your meal choice

paule123

Preorder options for my CLE-DEN morning flight in Y next week. Any reports of the "out of stock" breakfast items actually being available on board?

Repooc17

I don't think you are able to preorder fresh food in Y, which may be why you are seeing the out of stock display. Should be available to order during flight.

The preorder function may not be working properly anyway. I have submitted to food order three times, and am still seeing the select your meal option. Also, the food preorder link comes and goes in the Android app.

TWA Guy

Received e-mail yesterday morning for Tuesday's flight to preorder breakfast, but get an error "Preorder window is closed." Is there any other way to pre-order my meal? Thx!