Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

SFO UC - escorted pre-boarding for JFK flight

SFO UC - escorted pre-boarding for JFK flight

Old Jun 14, 21, 6:18 pm
  #16  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,030
Originally Posted by bocastephen View Post
That's a big scoop of customers right there.
Not being part of Star Alliance, OneWorld, or Skyteam loses a bunch of customers - right there.
uanj likes this.
HNLbasedFlyer is offline  
Old Jun 14, 21, 6:26 pm
  #17  
 
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,445
I thought this was gonna be escorted for some covid reason but no...it's an "enhancement"! I can't say that I'd ever use this. I'd prefer to spend as much time in the lounge as possible rather than more time at the gate or more time on board sitting in my seat while the flight fills up. My preference would be to get legitimate announcements on boarding. Almost all lounges say they DON'T do announcements, so I'm clearly in the minority on that. But I can't count how many times I've left my seat in the lounge only to get to the gate and see there's not even an aircraft there to board, let alone has the boarding started.
AndyPatterson likes this.
drvannostren is offline  
Old Jun 14, 21, 6:37 pm
  #18  
FlyerTalk Evangelist
 
Join Date: May 2000
Location: أمريكا
Posts: 26,533
This is an interesting concept to make it seem "premium," but these things only work if they can ensure they walk you from the club right onto the plane. If you're waiting in line or a not yet open boarding area, it's not very helpful. Give those pax a PDB on boarding - that would be a nice enhancement.
SPN Lifer and nnn like this.
Doppy is offline  
Old Jun 14, 21, 6:38 pm
  #19  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 17,840
Originally Posted by drvannostren View Post
Almost all lounges say they DON'T do announcements, so I'm clearly in the minority on that.
Well, consider how many flights UA boards each day out of its hubs. Boarding announcements, for UA-operated flights, at the HKG club would be reasonable. Boarding announcements at ORD would be extremely intrusive.
SPN Lifer, nnn and MileTrek like this.
jsloan is offline  
Old Jun 14, 21, 6:44 pm
  #20  
 
Join Date: Aug 2017
Programs: Alaska 75K, Delta Silver, UA 1K, Hilton Diamond, Hyatt Discoverist, Marriott Titanium + LT Gold
Posts: 7,066
Originally Posted by drvannostren View Post
But I can't count how many times I've left my seat in the lounge only to get to the gate and see there's not even an aircraft there to board, let alone has the boarding started.
No need. From your mobile phone or computer, flight status -> click on the inbound aircraft link ("Where is this aircraft coming from?").
SFO 1K, SPN Lifer and nnn like this.
Repooc17 is offline  
Old Jun 14, 21, 6:45 pm
  #21  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 39,706
Originally Posted by HNLbasedFlyer View Post
Not being part of Star Alliance, OneWorld, or Skyteam loses a bunch of customers - right there.
Not to get off topic, but as it's still germane to finding better alternatives to UA, B6 and AA are expanding their cooperative agreements, which makes it useful for those earning OW status as things get ironed out.

The point being, that if UA wants to fill their PS cabins, a fancy seat alone ain't going to do it, nor will marching people like summer camp campers from the UC to the gate. They need to step up the soft product and offer incentives to the main market demographic that flies that route. I do get decent discounts from UA on these PS flights, but not nearly as good as the entertainment contracts with DL and AA, some of which are fixed net fares which can make a big difference to someone who is commuting frequently and needs to project and fix their costs over a period of time. It's a completely different demographic than the typical ORD-DFW business flyer heading to a techie sales meeting, many of the PS flyers in the entertainment business are very picky about the details, and the ones we work with have not indicated any interest in moving away from AA or B6, where Mint is currently our top seller.
WasKnown likes this.
bocastephen is offline  
Old Jun 14, 21, 7:44 pm
  #22  
 
Join Date: Dec 2001
Programs: DL 2MM, AA MM, DL Sky Club Life, AA Admirals Club Life, Hilton Gold Life
Posts: 1,730
Originally Posted by PTahCha View Post
While waiting for our flight to JFK at SFO United Club, they made an announcement for escorted pre-boarding specifically for the JFK flight. Anyone who is interested would gather under the clock at 12:30, an hour before the flight departure time.

In the interest of Flyertalk research, we took advantage of it. There were 5 JFK passengers (3 in my group) gathered at the clock, and a premium service agent walked us to the gate. The flight had a crew change that caused a delay in boarding, so we lined up along the wall at the gate. A few minutes later, right after the first wheelchair passenger was sent down the jetway, we were welcomed to board. The gate agent was pre-boarding military personnel at the time, so definitely before GS, family, and 1K.

It was definitely an interesting experiment, prioritizing United Club users over other published pre-boarding groups. Would I do it again? Probably not if I was flying solo, although it's nice that I did not have to fight for bin space.
What's the advantage? It seems all you gain is to avoid the shane of walking through the premium folks sipping their drinks as you make your way to coach seating.
Lomapaseo is offline  
Old Jun 14, 21, 7:46 pm
  #23  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 52,266
Originally Posted by nexusCFX View Post
Would rather get breakfast or a burger or wings at Giants clubhouse than the on-board food for any of the carriers.
Yeah, it's all airplane food.
Originally Posted by bocastephen View Post
And the soft product?
AA has better food, but AA service is even worse than UA's. DL's been serving nothing but a snack box. DL service tends to be better, though I've had some crappy crews on the DL t-cons.
Originally Posted by bocastephen View Post
the seat still falls short of the Mint seat.
The Mint seat is awful. Worse than the Diamond.

Seat is the most important consideration for me. Lounge is also important. But to say UA's product is not competitive . . .
nnn likes this.
Kacee is offline  
Old Jun 14, 21, 7:47 pm
  #24  
 
Join Date: Aug 2015
Posts: 9,473
Originally Posted by Lomapaseo View Post
What's the advantage? It seems all you gain is to avoid the shane of walking through the premium folks sipping their drinks as you make your way to coach seating.
Not happening these days, unfortunately.
turbox3 likes this.
fumje is offline  
Old Jun 14, 21, 8:00 pm
  #25  
FlyerTalk Evangelist
 
Join Date: Mar 2014
Location: 4me
Posts: 10,831
Originally Posted by Doppy View Post
This is an interesting concept to make it seem "premium," but these things only work if they can ensure they walk you from the club right onto the plane. If you're waiting in line or a not yet open boarding area, it's not very helpful. Give those pax a PDB on boarding - that would be a nice enhancement.
I've boarded OS flights directly from the LH lounge at IAD.
TomMM is offline  
Old Jun 14, 21, 8:33 pm
  #26  
 
Join Date: Aug 2018
Location: ATL - Berlin - Quito
Programs: Delta FO, TK Elite, Star Alliance Gold
Posts: 860
In the interest of Flyertalk research....
RetiredATLATC is offline  
Old Jun 14, 21, 9:03 pm
  #27  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: ORD
Programs: PWP Postmaster General, :rolleyes: Sapphire, UA GS, and Marriott Plat
Posts: 10,664
Originally Posted by Ted View Post
Still no lounge for anyone on United at JFK?
AS lounge is reopening in July per GS rep at JFK
MileTrek likes this.
FT Lurker is offline  
Old Jun 14, 21, 9:37 pm
  #28  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 16,678
Wonder if the premium loads into JFK are GS-heavy.

David
DELee is online now  
Old Jun 14, 21, 10:49 pm
  #29  
 
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,089
Originally Posted by HNLbasedFlyer View Post
Not being part of Star Alliance, OneWorld, or Skyteam loses a bunch of customers - right there.
I agree with you, I think the loyalty program is a factor in people's choices. I have never heard anyone say price is not important, schedule is not important, FF program is not important. I only want the best on board service. In fact, for most people, of those four factors on board service will rank third or fourth.

It will be interesting to see if the tie-up with AA helps B6 and to what degree. If I hazard a guess I would say B6 gets some benefit while AA both gains and loses traffic, overall neutral.

This new United procedure reminds me of the old IFL/GFL boarding for international flights. I liked it, I spent a lot less time milling around the gate area. The gate would call ahead to the GFL with advance warning on the boarding time so you never had to wait. If done properly this is a plus. And it is not mandatory by any means, you can stay longer in the lounge if you wish.
nnn likes this.
uanj is offline  
Old Jun 15, 21, 12:11 am
  #30  
FlyerTalk Evangelist
 
Join Date: May 2000
Location: أمريكا
Posts: 26,533
United now already does push notifications in the app as well as text messages just as boarding is started. Is it really necessary to have someone announce in the lounge, "as you can see on your phone, boarding has started"?

The only time I find lounge announcements to be useful is in the case of significant IRROPS when they tell you something that isn't otherwise obvious or gives you a sense of what's the problem is and whether you need to start looking for alternatives. "The engine is busted and we have to fly a new one in" kinds of things.

Originally Posted by TomMM View Post
I've boarded OS flights directly from the LH lounge at IAD.
Yes, I've done this there too and that is a very nice benefit.
nnn likes this.
Doppy is offline  

Thread Tools
Search this Thread