Best way to handle UA price drop please
May 5, 21, 8:06 pm
#1
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Best way to handle UA price drop please
Recently purchased two OW TUS-HNL UA First Class for June. United changed equip to wide body: bigger plane = more first class seats = dropped prices. The difference is about $300 per ticket. Do I:
1) Call to beg to get a refund credit and are there any processing fees (used to be $50, sometimes waived)
2) Is this a strategy?: Change itinerary to a different date and then a few minutes later, change again, back to the date I want, at the lower rate? (Will United's computers know what I have done?)
Thanks I'm a UA newbie.
1) Call to beg to get a refund credit and are there any processing fees (used to be $50, sometimes waived)
2) Is this a strategy?: Change itinerary to a different date and then a few minutes later, change again, back to the date I want, at the lower rate? (Will United's computers know what I have done?)
Thanks I'm a UA newbie.
May 5, 21, 8:27 pm
#2
Moderator: United Airlines; FlyerTalk Evangelist
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Welcome to FT, POI
You can not flight change to the same flight online. You could change to another and the change back or you can call where the agent can process the request.
For a non-refundable flight you will get a FFC (Future Flight Credit) for the decrease (1 year to use). You will not be eligible for a refund to the original form of process.
As change fees have been dropped, there will be no fee for doing this.
Originally Posted by POI
Recently purchased two OW TUS-HNL UA First Class for June. United changed equip to wide body: bigger plane = more first class seats = dropped prices. The difference is about $300 per ticket. Do I:
1) Call to beg to get a refund credit and are there any processing fees (used to be $50, sometimes waived)
2) Is this a strategy?: Change itinerary to a different date and then a few minutes later, change again, back to the date I want, at the lower rate? (Will United's computers know what I have done?)
Thanks I'm a UA newbie.
1) Call to beg to get a refund credit and are there any processing fees (used to be $50, sometimes waived)
2) Is this a strategy?: Change itinerary to a different date and then a few minutes later, change again, back to the date I want, at the lower rate? (Will United's computers know what I have done?)
Thanks I'm a UA newbie.
For a non-refundable flight you will get a FFC (Future Flight Credit) for the decrease (1 year to use). You will not be eligible for a refund to the original form of process.
As change fees have been dropped, there will be no fee for doing this.
Last edited by WineCountryUA; May 5, 21 at 8:34 pm
May 6, 21, 7:27 am
#3
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If the 'recent' purchase is within 30 days then the not so well-known UA rule should apply where you can get a refund of the fare difference less $50. Not heard that this was discontinued. I have even gotten a full refund before ... but YMMV. I have also been offered an ETC for the full difference. Definitely call and ask what options they can offer w/ the price drop; getting $250 back per ticket should be one of the options.
May 6, 21, 7:32 am
#4
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Originally Posted by cfischer
If the 'recent' purchase is within 30 days then the not so well-known UA rule should apply where you can get a refund of the fare difference less $50.
Jun 17, 22, 11:36 am
#5
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Does this policy still exist despite fare rules indicating forfeiting residuals on a cheaper itinerary or does the forfeit provision not apply if ticketed itinerary drops in cost? Thanks.
Jun 17, 22, 11:40 am
#6
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Originally Posted by seawolf
Does this policy still exist despite fare rules indicating forfeiting residuals on a cheaper itinerary or does the forfeit provision not apply if ticketed itinerary drops in cost? Thanks.
I can confirm that as recently as last week, I was able to get FFC for a flight change despite the 'residual is forfeit' language. In my case, I cancelled the trip, which generated an FFC, and then I started from scratch and added that same FFC during the booking process. If canceling and rebooking isn't an option, changing to an alternate flight, and then changing back, should also work.
Jun 17, 22, 1:37 pm
#7
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Originally Posted by cfischer
If the 'recent' purchase is within 30 days then the not so well-known UA rule should apply where you can get a refund of the fare difference less $50. Not heard that this was discontinued. I have even gotten a full refund before ... but YMMV. I have also been offered an ETC for the full difference. Definitely call and ask what options they can offer w/ the price drop; getting $250 back per ticket should be one of the options.
Jun 17, 22, 1:47 pm
#8
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Originally Posted by jsloan
I can confirm that as recently as last week, I was able to get FFC for a flight change despite the 'residual is forfeit' language. In my case, I cancelled the trip, which generated an FFC, and then I started from scratch and added that same FFC during the booking process.
Jun 17, 22, 2:27 pm
#9
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Originally Posted by Sykes
They're enforcing the "residual is forfeit" rule for most travel agency-issued tickets and seem to be just waiving the rule for directly-booked tickets. It's pretty obnoxious.
Jun 17, 22, 2:34 pm
#10
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Originally Posted by Sykes
They're enforcing the "residual is forfeit" rule for most travel agency-issued tickets and seem to be just waiving the rule for directly-booked tickets. It's pretty obnoxious.
Jun 17, 22, 3:06 pm
#11
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Originally Posted by Sykes
They're enforcing the "residual is forfeit" rule for most travel agency-issued tickets and seem to be just waiving the rule for directly-booked tickets. It's pretty obnoxious.
Jun 17, 22, 5:23 pm
#13
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Originally Posted by milepig
I just sent my feedback.
Asking UA to make it easier to decrease its revenues probably will not get a positive reaction
Jun 17, 22, 11:36 pm
#14
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Originally Posted by WineCountryUA
What was that?
Asking UA to make it easier to decrease its revenues probably will not get a positive reaction
Asking UA to make it easier to decrease its revenues probably will not get a positive reaction
Jun 23, 22, 5:32 pm
#15
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What is best practice for rebooking a United paid fare when the price drops significantly, please?
We have tickets that cost $430 each that are now $330 each. I would "change" the flight to the new ticket, but it only lets us upgrade from economy to refundable economy, wiping out most of the savings.
TIA for your help, and sincere apologies if I missed a post on this!
We have tickets that cost $430 each that are now $330 each. I would "change" the flight to the new ticket, but it only lets us upgrade from economy to refundable economy, wiping out most of the savings.
TIA for your help, and sincere apologies if I missed a post on this!
