An Interesting Exchange in Polaris

Old Apr 26, 21, 7:13 pm
  #1  
Original Poster
 
Join Date: Mar 2017
Programs: Does Non Rev count?
Posts: 359
An Interesting Exchange in Polaris

A quick story from the flight deck...

The other day I was kicking off a trip, and we had a combat wounded veteran flying in the Polaris cabin. The GA who is a friend of mine made me aware of his presence. Boarding was underway, but I had a few minutes and wanted to introduce myself one veteran to another, and thank him for his service. I did so, and we had a pleasant exchange. As I turned to head back to the flight deck, a passenger 2 row's ahead, who had clearly heard our conversation says rather loudly, "Hey Captain, why are you thanking him? I'm a United 1K, and spend 45K a year flying your airline, where is my thanks?" To be honest, his comment stopped me in my tracks, and for a second I didn't know what to say. I smiled at him, said thank you, and that while I appreciated his business, I also appreciated the sacrifice a solider made in defense of our country. His reply?? "Who cares guys like me pay your salary." I looked him square in the eye, and told him to fly another airline next time.

I'm still bothered by the whole thing, 2 days later....
Markie, zrs70, Doppy and 65 others like this.

Last edited by 757FO; Apr 26, 21 at 7:26 pm
757FO is offline  
Old Apr 26, 21, 7:27 pm
  #2  
Hilton Contributor Badge
 
Join Date: Jan 2005
Location: If only I knew
Programs: Several of my own making in which I was recently fast-tracked to super-duper-Łber-elite status
Posts: 956
That's a DYKWIA story for the books. Thank YOU for your service and for putting him in his place.
stanj is offline  
Old Apr 26, 21, 7:29 pm
  #3  
formerly damnyourefine
 
Join Date: Nov 2016
Location: On a plane or a beach
Programs: SPG100, United GS, HA P70K
Posts: 1,242
You handled that situation with professionalism. Thank you, Captain.

p.s. if I had been in your position I may have added a joke at the end that said passenger should reach GS before expecting a personalized thank you from the CO.
cesco.g, SPN Lifer, stanj and 9 others like this.
anteater is online now  
Old Apr 26, 21, 7:47 pm
  #4  
 
Join Date: Aug 2005
Location: Our nation's capital
Programs: UA 1K & 0.55 MM
Posts: 666
Originally Posted by 757FO View Post
A quick story from the flight deck...

I'm still bothered by the whole thing, 2 days later....
Of course you would be. Anyone with common decency should be. I'm sorry you had to suffer through that. Thank you for letting him know that such ignorant commentary with utter lack of regard for this soldier's sacrifice was not to be tolerated.

And thank you for continuing to give me reasons to be proud to fly United. It's folks like you with integrity and compassion that keep me coming back.
cesco.g, SPN Lifer, stanj and 6 others like this.
big V is offline  
Old Apr 26, 21, 8:21 pm
  #5  
 
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH
Posts: 1,548
Totally absurdly self centered.
GUWonder and sakaike like this.
BlueZebra is offline  
Old Apr 26, 21, 8:25 pm
  #6  
 
Join Date: Feb 2006
Location: San Francisco & Squaw Valley
Programs: Ikon Pass Full + UA Plat + AS MVP + Marriott Titanium + Hilton Gold. LT lounge AA+DL+UA
Posts: 3,366
Totally agree with your perspective.

Still during this time of trauma for us all, who knows what else was on the mind (and causing pain) for the insolent 1k?

Not defending at all, but realize itís hard enough to understand my own triggers as I try to have empathy for the pain others hold however misdirected.
worldwidedreamer is offline  
Old Apr 26, 21, 8:43 pm
  #7  
 
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,116
You were having a private exchange with someone else, and you thanked him for his service (not his business), and this (enter your choice of descriptor here) inserts himself and want to be thanked for his business.

Well..... he still needs to answer to the mirror. Probably not satisfied with what he sees. Wonder if he went home and kicked his dog.
iluv2fly, nnn, sakaike and 2 others like this.
xzh445 is offline  
Old Apr 26, 21, 9:13 pm
  #8  
 
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,257
Originally Posted by worldwidedreamer View Post
Still during this time of trauma for us all, who knows what else was on the mind (and causing pain) for the insolent 1k?
I am not experiencing any trauma. Life is great - what you make of it! What are you talking about with the "us all" reference?
EWR764, SFO777, demkr and 3 others like this.
rch4u is offline  
Old Apr 26, 21, 9:15 pm
  #9  
FlyerTalk Evangelist
 
Join Date: Nov 2007
Location: Denver ē DEN-APA
Programs: BA Gold, AF/KL Gold, AA LT PLT 2mm
Posts: 20,151
Originally Posted by worldwidedreamer View Post
Still during this time of trauma for us all....
Trauma "for us all"? Seriously?
The guy was a jerk. What make excuses for the idiot?
EWR764, demkr, lamphs and 4 others like this.
SFO777 is offline  
Old Apr 26, 21, 9:44 pm
  #10  
 
Join Date: Jun 2007
Location: SRQ, PDX
Programs: UA 1 MM
Posts: 749
Originally Posted by 757FO View Post
A quick story from the flight deck...

The other day I was kicking off a trip, and we had a combat wounded veteran flying in the Polaris cabin. The GA who is a friend of mine made me aware of his presence. Boarding was underway, but I had a few minutes and wanted to introduce myself one veteran to another, and thank him for his service. I did so, and we had a pleasant exchange. As I turned to head back to the flight deck, a passenger 2 row's ahead, who had clearly heard our conversation says rather loudly, "Hey Captain, why are you thanking him? I'm a United 1K, and spend 45K a year flying your airline, where is my thanks?" To be honest, his comment stopped me in my tracks, and for a second I didn't know what to say. I smiled at him, said thank you, and that while I appreciated his business, I also appreciated the sacrifice a solider made in defense of our country. His reply?? "Who cares guys like me pay your salary." I looked him square in the eye, and told him to fly another airline next time.

I'm still bothered by the whole thing, 2 days later....
Thank you for sharing your deplorable experience. I was married to a flight attendant...and she always said that the nice thing about working the flight deck in times like this is...you get to close the door.
24left, Dublin_rfk and 757FO like this.
artvandalay is offline  
Old Apr 26, 21, 9:47 pm
  #11  
 
Join Date: Mar 2003
Programs: Flowback jumpseat cubic zirconium. DL FO, AA Gold, Marriott Titanium / LT Plat
Posts: 618
For some people, it's just always gonna be all about them. I feel bad for our OP for having to start a trip with an interaction like that.
PurdueFlyer is offline  
Old Apr 26, 21, 9:53 pm
  #12  
 
Join Date: Jul 2012
Location: Chicago ORD/MDW and overseas much of the time
Programs: UA GS 2.7MM, MR/SPG LT Plat
Posts: 437
Throughout my career, itís been internal or B2B. I give a Purple Heart to those who have to work with the general public.👍

Ugh! You handled it better than I would have!
sakaike likes this.
tcdtcd is offline  
Old Apr 26, 21, 11:49 pm
  #13  
 
Join Date: Aug 2015
Posts: 6,795
Wow.

And thanks.

That's pretty much all I can say!
xzh445 likes this.
fumje is offline  
Old Apr 27, 21, 12:05 am
  #14  
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 7,518
Wow. The word idiot comes to mind.

David
DELee is offline  
Old Apr 27, 21, 12:10 am
  #15  
 
Join Date: Mar 2014
Programs: Mileage Plus 1K 2MM
Posts: 920
Wow, just wow. As my mom once said, "you can't fix stupid....... but you can smack arrogant in the nose when they need it"
bluedemon211 is offline  

Thread Tools
Search this Thread
Search Engine: