Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

United to Hawaii in First Class - What to Expect?

United to Hawaii in First Class - What to Expect?

    Hide Wikipost
Old Mar 3, 21, 6:33 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
Print Wikipost

Old Feb 2, 22, 10:28 am
  #316  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 5,709
Originally Posted by kirkwoodj View Post
Any meal improvements on recent flights?
What is your baseline - Hawaii to/from the West Coast has seemed the same to me for months.
HNLbasedFlyer is offline  
Old Feb 2, 22, 11:35 am
  #317  
 
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2MM/Lifetime UC, QFF Platinum, HH Diamond, HawaiianMiles
Posts: 7,593
Originally Posted by HNLbasedFlyer View Post
What is your baseline - Hawaii to/from the West Coast has seemed the same to me for months.
As in post 313 above
kirkwoodj is offline  
Old Feb 2, 22, 11:38 am
  #318  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 5,709
Originally Posted by kirkwoodj View Post
As in post 313 above
Keep your expectations the same.
kirkwoodj likes this.
HNLbasedFlyer is offline  
Old Feb 2, 22, 12:32 pm
  #319  
 
Join Date: Jan 2007
Programs: UA 1MM, Avis Chairman, Four Seasons Elite, HA Pualani Gold
Posts: 338
Originally Posted by kirkwoodj View Post
Any meal improvements on recent flights?
On a recent flight to KOA there was actually a PDB and real cups and glassware. Otherwise the food was abysmal. Service was very courteous and professional which is a departure from most of my UA flights.
ERtraveler is offline  
Old Feb 2, 22, 2:44 pm
  #320  
 
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,045
UA 383 (HNL-DEN) on Jan 22 had PDB of either water or champagne. Sadly in the plastic blue cups but it was nice to have.

Dinner meal was chicken katsu with a curry sauce or some cauliflower thing (you can guess what I had). It had a decent side salad and guava cake -- not as good as Liliha Bakery of course but probably as good as anything I might buy at Foodland or Times.

Breakfast choices were Portuguese sausage, scrambled eggs, and rice or a vegan protein bowl. Again, I went for the local food and it was quite good.

The FAs seemed fairly new (one boarding passenger said he was going to need help learning how to use the seat and an FA told him they'd both have to learn together) but were courteous and enthusiastic.
kirkwoodj and HaleiwaFlyer like this.
ExplorerWannabe is offline  
Old Feb 6, 22, 8:54 pm
  #321  
 
Join Date: Jul 2000
Location: Washington, DC
Programs: AA Platinum
Posts: 52
Recent Meal Service, F, HNL-IAD


F dinner aboard UA 344, HNL-IAD. The bread was served warm. I don't know what this salad was. UA piled on the white rice, as they did with the eggs the following morning at breakfast. I was thankful for the broccoli. The chicken was past dry, hence the sauce in the package. Service was efficient, with pre-departure water or champagne, albeit in plastic blue cups. Luggage was waiting for me at the carrousel, which is always welcomed. Prefer AA Flagship Hawaii service but you do have to change planes from Washington for that, and I think the inconvenience is worth it. AA is serving sundaes again on their Flagship Hawaii flights. Such a small, but welcome, thing. You can also pre-order your meal in advance, a feature not yet available to Hawaii (at least on my flights). AA provides menus as well, with nuts. UA had served nuts from ORD, but they were missing on UA 344. If you have to change in DFW, you have complimentary access to the Admirals Club, and after it has reopened, the Flagship Lounge.

Breakfast, F, UA 344, IAD-HNL

Last edited by PACLipper; Feb 6, 22 at 9:07 pm Reason: error
PACLipper is offline  
Old Feb 6, 22, 11:19 pm
  #322  
 
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,045
Originally Posted by PACLipper View Post

F dinner aboard UA 344, HNL-IAD. The bread was served warm. I don't know what this salad was. UA piled on the white rice, as they did with the eggs the following morning at breakfast. I was thankful for the broccoli. The chicken was past dry, hence the sauce in the package. Service was efficient, with pre-departure water or champagne, albeit in plastic blue cups. Luggage was waiting for me at the carrousel, which is always welcomed. Prefer AA Flagship Hawaii service but you do have to change planes from Washington for that, and I think the inconvenience is worth it. AA is serving sundaes again on their Flagship Hawaii flights. Such a small, but welcome, thing. You can also pre-order your meal in advance, a feature not yet available to Hawaii (at least on my flights). AA provides menus as well, with nuts. UA had served nuts from ORD, but they were missing on UA 344. If you have to change in DFW, you have complimentary access to the Admirals Club, and after it has reopened, the Flagship Lounge.

Breakfast, F, UA 344, IAD-HNL
Thanks for posting your pictures. Those are the same meals I got on UA 383, HNL-DEN, on Jan 22 if the sauce in the foil container is Japanese curry. My broccoli was still bright green so not overdone like yours. The guava cake was good -- not Liliha Bakery good but Foodland or Times good.
ExplorerWannabe is offline  
Old Feb 7, 22, 1:08 am
  #323  
 
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy gold
Posts: 865
The above two posts are exactly why I have long wished that United brands the long haul Hawaii flights as Polaris routes. Simply to be competitive with AA/DL.

I have the Club Card, so I have UC access, but having PL access would blow away AA/DL on these routes. Especially since the in flight product closely aligns with Polaris service these days
Unitedloyalflyer is offline  
Old Feb 7, 22, 3:15 am
  #324  
 
Join Date: Jul 2000
Location: Washington, DC
Programs: AA Platinum
Posts: 52
Originally Posted by Unitedloyalflyer View Post
The above two posts are exactly why I have long wished that United brands the long haul Hawaii flights as Polaris routes. Simply to be competitive with AA/DL.

I have the Club Card, so I have UC access, but having PL access would blow away AA/DL on these routes. Especially since the in flight product closely aligns with Polaris service these days
I have UA Club Access twice a year due to the Chase Visa affinity card, but after this trip, I am strongly considering blowing my miles and canceling that card. If the F service I had on this trip from Chicago to Honolulu to Washington Dulles is "closely aligns with Polaris service," then my September flight to Munich on UA metal (I am returning via FRA to catch the 747 on LH) is of concern. The catering on this F flight was Gross, and the catering from Chicago O'Hare was not much better (I was served nuts from ORD, but not from HNL). I was looking forward to the sorbet someone had mentioned this past summer in these forums on UA F Hawaii, but it was missing completely. White rice is of poor nutritional value and at breakfast? Gross! It may be popular cuisine in Hawaii, but not for me. Had I known white rice was served with both meals, I would not have selected them. Of course, UA does not provide menus, not in F, and not in its once esteemed Polaris service, either, from what I have read on FlyerTalk. I will not put my $$ toward UA F to HI again. Flagship Hawaii passengers can avail themselves of the AA Flagship Lounge at DFW when it reopens this spring, and access is provided to the Admirals Club in the interim. Would UA ever provide comparable access to the Polaris lounge at either IAD or EWR? AA Flagship Hawaii is superior to UA F on long-distance Mainland routes in terms of both service and catering. Bill Patterson would be ashamed of such service (https://en.wikipedia.org/wiki/William_A._Patterson).

Last edited by PACLipper; Feb 7, 22 at 3:25 am
PACLipper is offline  
Old Feb 7, 22, 3:46 am
  #325  
 
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy gold
Posts: 865
Originally Posted by PACLipper View Post
I have UA Club Access twice a year due to the Chase Visa affinity card, but after this trip, I am strongly considering blowing my miles and canceling that card. If the F service I had on this trip from Chicago to Honolulu to Washington Dulles is "closely aligns with Polaris service," then my September flight to Munich on UA metal (I am returning via FRA to catch the 747 on LH) is of concern. The catering on this F flight was Gross, and the catering from Chicago O'Hare was not much better (I was served nuts from ORD, but not from HNL). I was looking forward to the sorbet someone had mentioned this past summer in these forums on UA F Hawaii, but it was missing completely. White rice is of poor nutritional value and at breakfast? Gross! It may be popular cuisine in Hawaii, but not for me. Had I known white rice was served with both meals, I would not have selected them. Of course, UA does not provide menus, not in F, and not in its once esteemed Polaris service, either, from what I have read on FlyerTalk. I will not put my $$ toward UA F to HI again. Flagship Hawaii passengers can avail themselves of the AA Flagship Lounge at DFW when it reopens this spring, and access is provided to the Admirals Club in the interim. Would UA ever provide comparable access to the Polaris lounge at either IAD or EWR? AA Flagship Hawaii is superior to UA F on long-distance Mainland routes in terms of both service and catering. Bill Patterson would be ashamed of such service (https://en.wikipedia.org/wiki/William_A._Patterson).
I had those meals from Hawaii in December. Thought they were quite good. The Katsu, while not as good as I had a couple of nights before at Cheesecake Factory on Waikiki, was still rather good. The eggs dish was very good.

Going from IAH to HNL, the breakfast was the Polaris choices of french toast or the quiche. Teriyaki burger was also very good pre arrival.

If anything, the food to Hawaii seems > the Polaris food these days

Yes, the lack of the premium lounge is a big deal. AA could make some gains with premium pax at ORD as a result of this

As for William Patterson... this isn't that United. This is Texas International Airlines, dba CO dba UA. Frank Lorenzo is still involved and blocked Gordon Bethune from becoming chairman a few years ago

https://www.thestreet.com/opinion/le...ental-13493307
Unitedloyalflyer is offline  
Old Feb 7, 22, 12:07 pm
  #326  
 
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,045
Originally Posted by PACLipper View Post
I have UA Club Access twice a year due to the Chase Visa affinity card, but after this trip, I am strongly considering blowing my miles and canceling that card. If the F service I had on this trip from Chicago to Honolulu to Washington Dulles is "closely aligns with Polaris service," then my September flight to Munich on UA metal (I am returning via FRA to catch the 747 on LH) is of concern. The catering on this F flight was Gross, and the catering from Chicago O'Hare was not much better (I was served nuts from ORD, but not from HNL). I was looking forward to the sorbet someone had mentioned this past summer in these forums on UA F Hawaii, but it was missing completely. White rice is of poor nutritional value and at breakfast? Gross! It may be popular cuisine in Hawaii, but not for me. Had I known white rice was served with both meals, I would not have selected them. Of course, UA does not provide menus, not in F, and not in its once esteemed Polaris service, either, from what I have read on FlyerTalk. I will not put my $$ toward UA F to HI again. Flagship Hawaii passengers can avail themselves of the AA Flagship Lounge at DFW when it reopens this spring, and access is provided to the Admirals Club in the interim. Would UA ever provide comparable access to the Polaris lounge at either IAD or EWR? AA Flagship Hawaii is superior to UA F on long-distance Mainland routes in terms of both service and catering. Bill Patterson would be ashamed of such service (https://en.wikipedia.org/wiki/William_A._Patterson).
White rice is traditional with both chicken katsu and Hawaiian breakfast of Portuguese sausage, eggs, and rice. I'm sorry you didn't pick that up during your time in the Islands. If you don't like it, you could have requested the cauliflower thing for dinner or the protein bowl for breakfast..

I agree with you that t would be better if UA provided a menu outlining the meal ocntents, understanding that some details like the nuts may vary based on catering. I have received menus on most (all? I can't remember one where I didn't get a menu) of my flights in Polaris class so I don't know where you're getting the idea that they don't do that.

Frankly, I don't know why United can't get the catering menus uploaded to the app, at least for the front cabin. It could be something that loads an hour before departure when the catering load should basically be finalized. This would give the passengers something to consider and think about before boarding -- last minute changes could be addressed by the FAs.
PACLipper likes this.
ExplorerWannabe is offline  
Old Feb 7, 22, 10:51 pm
  #327  
 
Join Date: Jan 2007
Programs: UA 1MM, Avis Chairman, Four Seasons Elite, HA Pualani Gold
Posts: 338
Originally Posted by PACLipper View Post
I have UA Club Access twice a year due to the Chase Visa affinity card, but after this trip, I am strongly considering blowing my miles and canceling that card. If the F service I had on this trip from Chicago to Honolulu to Washington Dulles is "closely aligns with Polaris service," then my September flight to Munich on UA metal (I am returning via FRA to catch the 747 on LH) is of concern. The catering on this F flight was Gross, and the catering from Chicago O'Hare was not much better (I was served nuts from ORD, but not from HNL). I was looking forward to the sorbet someone had mentioned this past summer in these forums on UA F Hawaii, but it was missing completely. White rice is of poor nutritional value and at breakfast? Gross! It may be popular cuisine in Hawaii, but not for me. Had I known white rice was served with both meals, I would not have selected them. Of course, UA does not provide menus, not in F, and not in its once esteemed Polaris service, either, from what I have read on FlyerTalk. I will not put my $$ toward UA F to HI again. Flagship Hawaii passengers can avail themselves of the AA Flagship Lounge at DFW when it reopens this spring, and access is provided to the Admirals Club in the interim. Would UA ever provide comparable access to the Polaris lounge at either IAD or EWR? AA Flagship Hawaii is superior to UA F on long-distance Mainland routes in terms of both service and catering. Bill Patterson would be ashamed of such service (https://en.wikipedia.org/wiki/William_A._Patterson).
Agree that airline food in business class is generally unappetizing. But to say white rice has no nutritional value is not quite accurate. One serving can provide 8% of your daily protein and I would speculate has more nutritional value than the sorbet you missed out on. I rarely eat airline food but ll take rice over buttery, cheesy pasta, bread or potatoes anytime.
ExplorerWannabe and evol like this.
ERtraveler is offline  
Old Feb 11, 22, 11:58 am
  #328  
 
Join Date: Aug 2015
Posts: 115
Any recent experiences in F/J on the EWR-HNL flight?
cerps343 is offline  
Old Feb 11, 22, 12:11 pm
  #329  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 60,681
Originally Posted by cerps343 View Post
Any recent experiences in F/J on the EWR-HNL flight?
This thread and Consolidated "EWR-HNL (Seating, Meals, Service, etc.) Questions" Thread [Merged]
WineCountryUA is offline  
Old May 25, 22, 5:23 pm
  #330  
 
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy gold
Posts: 865
Will the long haul HI routes be aligned with the Polaris offering, or will be be more like the premium transcon offering?

Last edited by WineCountryUA; Jun 1, 22 at 10:15 pm Reason: moved to Hawai'i thread
Unitedloyalflyer is offline  

Thread Tools
Search this Thread