UA New Zealand Flights - Managed Isolation
#1
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UA New Zealand Flights - Managed Isolation
A good friend of mine is moving home to New Zealand after 15 years in the U.S. He is very concerned about the UA flights he has booked actually going. NZ has special quarantine requirements which make you pre-book your quarantine space in a govt controlled hotel - referred to as managed isolation. The issue is that the scheduled united flights are not loaded into the NZ system, and therefore the managed isolation cannot be booked. He has sold his house and needs to go in April. The best other option is on NZ, but no availability until July on Biz Class.
He and his family are booked on UA in early April, and need to get this sorted ASAP.
He and his family are booked on UA in early April, and need to get this sorted ASAP.
#2
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Sounds like this is a NZ government problem, not a UA one.
Last edited by IAH-OIL-TRASH; Jan 27, 2021 at 10:15 am
#6
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#7
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April flight cancellations should be loaded at the end of February or early March. At that time, assuming SFO-AKL on UA metal is cancelled, OP's friend can ask UA to rebook them on NZ, though that may not be possible due to availability or other reasons. Not sure whether they are booked on an award/upgrade or a revenue fare; the latter should be easier for UA to rebook on NZ, but is NZ revenue J really sold out through July?
#8
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April flight cancellations should be loaded at the end of February or early March. At that time, assuming SFO-AKL on UA metal is cancelled, OP's friend can ask UA to rebook them on NZ, though that may not be possible due to availability or other reasons. Not sure whether they are booked on an award/upgrade or a revenue fare; the latter should be easier for UA to rebook on NZ, but is NZ revenue J really sold out through July?
Are the UA Australia flights already flying right now? any chance those get pulled down too? I think he's weary on booking another UA flight.
#9
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If UA cancels the flight, award tickets will be nearly impossible to move to NZ -- as NZ would have to open business award space, something it rarely does and something that is not likely to happen in these circumstances.
Very limited as Australia has very restrictive entry requirements
Your friend might consider seeking the help of a professional travel agent, trying to DIY may not work well.
Your friend might consider seeking the help of a professional travel agent, trying to DIY may not work well.
#10
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If UA cancels the flight, award tickets will be nearly impossible to move to NZ -- as NZ would have to open business award space, something it rarely does and something that is not likely to happen in these circumstances.
Very limited as Australia has very restrictive entry requirements
Your friend might consider seeking the help of a professional travel agent, trying to DIY may not work well.
Very limited as Australia has very restrictive entry requirements
Your friend might consider seeking the help of a professional travel agent, trying to DIY may not work well.
Thanks all, I am thinking he is just going to pay for biz on NZ out of LAX.
#11
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A good friend of mine is moving home to New Zealand after 15 years in the U.S. He is very concerned about the UA flights he has booked actually going. NZ has special quarantine requirements which make you pre-book your quarantine space in a govt controlled hotel - referred to as managed isolation. The issue is that the scheduled united flights are not loaded into the NZ system, and therefore the managed isolation cannot be booked. He has sold his house and needs to go in April. The best other option is on NZ, but no availability until July on Biz Class.
He and his family are booked on UA in early April, and need to get this sorted ASAP.
He and his family are booked on UA in early April, and need to get this sorted ASAP.
Link---> Family fear the will be unable to return to New Zealand after booking 'worthless' flights on United Airlines' suspended service.
That is UA selling flights they will not operate. [If the Canadian family could have transited USA is another question]
They need to contact MIQ urgently to hold the slots. Flights, class of travel and cost are secondary. After logging into MIQ there is email address they can use about revised flights
https://www.miq.govt.nz/
https://allocation.miq.govt.nz/portal/
And from the MIQ linked threads
More information
Where can I go to for help? Contact the MIQ Service Centre for further assistance. The Service Centre can be reached on:
Where can I go to for help? Contact the MIQ Service Centre for further assistance. The Service Centre can be reached on:
- International: +64 4 931 5720 (rates will apply)
- From within New Zealand: 0800 476 647
- You can also submit an enquiry via the MIQ website.
Are they NZ citizens? Could make a difference on how the NZ government handles this problem.
UA are still flying to SYD. Air NZ flys SYD-AKL every day (~3:15hr flight time), If the timing works out they should be able to transit Australasia air side. But that needs checking. Push UA to change tickets to USA-SYD-AKL. I suspect separate tickets USA-SYD & SYD-AKL would not work, as AU/ UA will see the first flight to Australia as the destination.
FT threads
https://www.flyertalk.com/forum/ocea...-15-march.html
https://www.flyertalk.com/forum/ocea...er-15-mar.html
edit
I just did some checking and there is availability on NZ LAX - AKL, but can't book through to CHC. Worst case is that they quarantine in AKL. Still spotty availability but that's likely why he was seeing zero to CHC.
Thanks all, I am thinking he is just going to pay for biz on NZ out of LAX.
Thanks all, I am thinking he is just going to pay for biz on NZ out of LAX.
You must do the MIQ at the port of arrival. Forget about trying for CHC on the same ticket, Just get to NZ. Purchase AKL-CHC separability Will not be able to have as part o the USA-NZ ticket.
The NZ government does move people around to do the MIQ by bus and domestic charter flight; not the passengers problem. You find out where you will doing the MIQ after you process NZ immigration, biosecurity & customs.
Last edited by Mwenenzi; Jan 27, 2021 at 12:21 pm
#12
Join Date: May 2007
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I just did some checking and there is availability on NZ LAX - AKL, but can't book through to CHC. Worst case is that they quarantine in AKL. Still spotty availability but that's likely why he was seeing zero to CHC.
Thanks all, I am thinking he is just going to pay for biz on NZ out of LAX.
Thanks all, I am thinking he is just going to pay for biz on NZ out of LAX.
#13
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I believe NZ quarantine is imposed (like Australia) at arrival port. No travel onward until quarantine completed.
#14
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I would not focus on difficult routings or on class of service. As many people who have been stuck overseas for months have found, people who once said that they would not be caught dead in steerage, would now be thrilled with any confirmed seat.
Agreed that if you are not familiar with the rules, you should have a competent TA -- someone who handles this stuff -- do this for you and pay their fees.
In the meantime, if anything opens up, I would grab it and get home. Nobody can say that travel will be possible at all in April.
Agreed that if you are not familiar with the rules, you should have a competent TA -- someone who handles this stuff -- do this for you and pay their fees.
In the meantime, if anything opens up, I would grab it and get home. Nobody can say that travel will be possible at all in April.
#15
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Seems to be the same problem as this family from Canda on UA
Link---> Family fear the will be unable to return to New Zealand after booking 'worthless' flights on United Airlines' suspended service.
That is UA selling flights they will not operate. [If the Canadian family could have transited USA is another question]
They need to contact MIQ urgently to hold the slots. Flights are secondary. After logging into MIQ there is email address they can use about revised flights
https://www.miq.govt.nz/
https://allocation.miq.govt.nz/portal/
And from the MIQ linked threads
The MIQ slots are fully allocated until end of May
Are they NZ citizens? Could make a difference on how the NZ government handles this problem.
UA are still flying to SYD. Air NZ flys SYD-AKL every day (~3:15hr flight time), If the timing works out they should be able to transit Australasia air side. But that needs checking. Push UA to change tickets to USA-SYD-AKL. I suspect separate tickets USA-SYD & SYD-AKL would not work, as AU/ UA will see the first flight to Australia as the destination.
https://www.flyertalk.com/forum/ocea...-15-march.html
https://www.flyertalk.com/forum/ocea...er-15-mar.html
edit
The only international flights into NZ are to AKL and 2 SQ flights a week SIN-CHC.
You must do the MIQ at the port of arrival. Forget about trying for CHC on the same ticket, Just get to NZ. Purchase AKL-CHC separability Will not be able to have as part o the USA-NZ ticket.
The NZ government does move people around to do the MIQ by bus and domestic charter flight; not the passengers problem. You find out where you will doing the MIQ after you process NZ immigration, biosecurity & customs.
Link---> Family fear the will be unable to return to New Zealand after booking 'worthless' flights on United Airlines' suspended service.
That is UA selling flights they will not operate. [If the Canadian family could have transited USA is another question]
They need to contact MIQ urgently to hold the slots. Flights are secondary. After logging into MIQ there is email address they can use about revised flights
https://www.miq.govt.nz/
https://allocation.miq.govt.nz/portal/
And from the MIQ linked threads
The MIQ slots are fully allocated until end of May
Are they NZ citizens? Could make a difference on how the NZ government handles this problem.
UA are still flying to SYD. Air NZ flys SYD-AKL every day (~3:15hr flight time), If the timing works out they should be able to transit Australasia air side. But that needs checking. Push UA to change tickets to USA-SYD-AKL. I suspect separate tickets USA-SYD & SYD-AKL would not work, as AU/ UA will see the first flight to Australia as the destination.
https://www.flyertalk.com/forum/ocea...-15-march.html
https://www.flyertalk.com/forum/ocea...er-15-mar.html
edit
The only international flights into NZ are to AKL and 2 SQ flights a week SIN-CHC.
You must do the MIQ at the port of arrival. Forget about trying for CHC on the same ticket, Just get to NZ. Purchase AKL-CHC separability Will not be able to have as part o the USA-NZ ticket.
The NZ government does move people around to do the MIQ by bus and domestic charter flight; not the passengers problem. You find out where you will doing the MIQ after you process NZ immigration, biosecurity & customs.