Apr 21, 2021, 12:42 pm
Last edit by: WineCountryUA
United Customers Can Now Schedule COVID Tests and be Automatically Cleared for Travel Directly through the Travel-Ready Center
United's industry-leading digital platform gets even more useful with the ability to schedule tests and have results directly verified through United's Travel-Ready Center on web and mobile[
Testing sites located in United's hub cities of Chicago, Houston, New York/Newark, Los Angeles, and San Francisco with expansion to Denver, Washington D.C., and international cities in the coming weeks
Photos(1)
CHICAGO, April 21, 2021
-- Since the Travel-Ready Center launched in January, United customers have been able to easily access testing or vaccine requirements needed for travel destinations, upload completed testing results and vaccine records as well as have them verified, all within the United App. Today, the industry-leading digital platform gets even better as customers can now choose from more than 200 COVID-19 testing providers across the country, book appointments and receive confirmation whether their test results meet their destination's requirements. Once the test is validated, customers will see a status indicator informing them that they are "travel-ready" and receive their mobile boarding pass. United is the only airline that offers its customers these services as part of an integrated experience within its app and website and since launch, the airline has processed more than 275,000 COVID-19 tests through the Travel-Ready Center.
"We continue to look for innovative solutions that make travel easier and safer for our customers and employees," said United's Chief Customer Officer Toby Enqvist. "This new feature enables customers to travel with confidence knowing they can quickly locate a testing provider if they need one, schedule an appointment and get the results they need – all within the United Travel-Ready Center experience."
United customers will have access to more than 200 testing sites in the TrustAssure network, including testing sites within United's hubs of Chicago, Houston, New York/Newark, Los Angeles and San Francisco as well as those located at many drug store and pharmacy chains. In the weeks and months ahead, the airline plans to expand availability to more U.S. cities, and add access to international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
This new and updated ability to schedule a COVID-19 test and upload results directly within the Travel-Ready Center is just one of the many industry-first solutions United has introduced to make travel easier and safer during the pandemic. United was the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London. United also was the first domestic airline to require customers to perform a self-health assessment prior to flying.
United's industry-leading digital platform gets even more useful with the ability to schedule tests and have results directly verified through United's Travel-Ready Center on web and mobile[
Testing sites located in United's hub cities of Chicago, Houston, New York/Newark, Los Angeles, and San Francisco with expansion to Denver, Washington D.C., and international cities in the coming weeks
Photos(1)
CHICAGO, April 21, 2021
-- Since the Travel-Ready Center launched in January, United customers have been able to easily access testing or vaccine requirements needed for travel destinations, upload completed testing results and vaccine records as well as have them verified, all within the United App. Today, the industry-leading digital platform gets even better as customers can now choose from more than 200 COVID-19 testing providers across the country, book appointments and receive confirmation whether their test results meet their destination's requirements. Once the test is validated, customers will see a status indicator informing them that they are "travel-ready" and receive their mobile boarding pass. United is the only airline that offers its customers these services as part of an integrated experience within its app and website and since launch, the airline has processed more than 275,000 COVID-19 tests through the Travel-Ready Center.
"We continue to look for innovative solutions that make travel easier and safer for our customers and employees," said United's Chief Customer Officer Toby Enqvist. "This new feature enables customers to travel with confidence knowing they can quickly locate a testing provider if they need one, schedule an appointment and get the results they need – all within the United Travel-Ready Center experience."
United customers will have access to more than 200 testing sites in the TrustAssure network, including testing sites within United's hubs of Chicago, Houston, New York/Newark, Los Angeles and San Francisco as well as those located at many drug store and pharmacy chains. In the weeks and months ahead, the airline plans to expand availability to more U.S. cities, and add access to international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
This new and updated ability to schedule a COVID-19 test and upload results directly within the Travel-Ready Center is just one of the many industry-first solutions United has introduced to make travel easier and safer during the pandemic. United was the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London. United also was the first domestic airline to require customers to perform a self-health assessment prior to flying.
United Launches Industry-Exclusive Technology to Ease the Burden of COVID-19 Travel Restrictions
United's "Travel-Ready Center" will allow customers to upload and validate test results, review local entry requirements, find testing providers, and store vaccination records - all in the United app and United.com
CHICAGO, Jan. 25, 2021
United Airlines today launched the "Travel-Ready Center" - a new, digital solution where customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first airline to integrate all these features into its mobile app and website.
"While pre-travel testing and documentation are key to safely reopening global travel, we know it can be confusing for customers when they're preparing for a flight," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer, United. "Starting today, our 'Travel-Ready Center' gives customers a personalized, step-by-step guide of what is needed for their trip, a simple way to upload required documents and quickly get their boarding pass, fully integrated within our app and website."
In the weeks and months ahead, United will add more innovative, industry-first features to the Travel-Ready Center platform to make navigating evolving entry requirements even easier. United customers will soon be able to:
United's "Travel-Ready Center" will allow customers to upload and validate test results, review local entry requirements, find testing providers, and store vaccination records - all in the United app and United.com
CHICAGO, Jan. 25, 2021
United Airlines today launched the "Travel-Ready Center" - a new, digital solution where customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first airline to integrate all these features into its mobile app and website.
"While pre-travel testing and documentation are key to safely reopening global travel, we know it can be confusing for customers when they're preparing for a flight," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer, United. "Starting today, our 'Travel-Ready Center' gives customers a personalized, step-by-step guide of what is needed for their trip, a simple way to upload required documents and quickly get their boarding pass, fully integrated within our app and website."
In the weeks and months ahead, United will add more innovative, industry-first features to the Travel-Ready Center platform to make navigating evolving entry requirements even easier. United customers will soon be able to:
- Schedule a COVID-19 test at one of more than 15,000 testing sites around the world, right from the app or website.
- Access the recently launched "Agent on Demand", a United-exclusive feature that gives customers the ability to video chat live with a customer service agent to answer any questions about pre-travel requirements or documentation.
- View details about visa requirements for the countries they plan to visit.
United Customers Can Now Access 3,000 COVID Testing Locations at Albertson Companies and Walmart Through Airline's Mobile App and Website
Airline's digital channels now offer customers easy access to more than 3,000 testing locations via Accenture and CLX Health's TrustAssure™ Platform integration
Customers can book appointments and have test results directly validated on United's mobile app and website to be cleared for travel
Photos(1)
CHICAGO, Aug. 19, 2021
Starting today, United customers can access even more COVID testing locations, including more than 3,000 new Walmart and Albertson Companies locations across the U.S., through the airline's website and mobile app in the Travel Ready Center. Customers can now easily book COVID-19 testing appointments at more than 3,800 total testing providers powered by Accenture technology and the CLX Health's TrustAssure™ network and have their results delivered within 4 to 48 hours of their test and directly submitted to United's website and mobile app to be reviewed for their flight.
United remains the only airline that gives customers destination-specific travel requirements and the ability to upload country-specific required forms, testing results and vaccination records, all within the United App and on United.com. To date, nearly 3.3 million vaccination records, test results and destination entry forms have been submitted through United's online platforms.
"United continues to deliver solutions that make it simple for customers to understand and meet all testing and vaccination requirements directly through our award-winning digital channels," said Linda Jojo, United's executive vice president for technology and Chief Digital Officer. "As more Americans resume international travel, this enhancement to our mobile app and website will give our customers confidence and peace-of mind knowing they have access to all of the information and services they need right in the palm of their hand or on their laptop."
Through United's Travel Ready Center, customers can view a list of localized, eligible COVID testing locations, now including select Albertsons Companies and Walmart locations, as well as additional popular drug store, pharmacy chains, and local healthcare providers across the country. Customers can then select their preferred location and schedule an appointment directly through United's website and mobile app. Once the test is reviewed, customers will see a status indicator informing them that they are "travel-ready" and can receive their mobile boarding pass. The airline plans to continue to expand its offering, including adding international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
"At Albertsons Companies, we are always seeking convenient solutions for our customers, especially during the COVID-19 pandemic. Our partnership with United Airlines, to provide access to pre-travel COVID testing, is just another example of this intent," said Omer Gajial, Albertsons Companies SVP of Pharmacy and Health. "With our integrated testing solution, our customers can easily schedule their COVID-19 test at one of our convenient store locations, and results are seamlessly and confidentially delivered to United Airlines."
"Our TrustAssure™ platform was engineered to deliver a compliant, clinically sound, state of the art solution that leverages interoperability to thousands of COVID testing locations around the world," said Joseph Gonzalez, Chief Strategy Officer for CLX Health. "The domestic expansion of our TrustAssure network of premier national retail partners supporting COVID-19 testing, including Albertsons and Walmart locations in the United States, will provide travelers a multitude of choices virtually anywhere in the country to help them meet their travel requirements."
"Together with United, Albertsons and Walmart, we innovated at speed and scale to help implement a solution for United's customers, creating a system designed to give them greater support and confidence to navigate the new complexities introduced as a result of COVID-19," said Emily Weiss, global lead of Accenture's Travel industry group. "We are proud to help with this effort and provide a solution to make meeting travel requirements easier for customers as they continue to resume flying domestically and internationally."
Today's news is the latest initiative the airline has introduced in recent months to make travel easier for customers who need proof of a negative COVID-19 test. United was the first to set up an easy way for international travelers to bring a CDC-approved test with them, self-administer while abroad, and return home through an innovative collaboration with Abbott. United was also the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London.
Airline's digital channels now offer customers easy access to more than 3,000 testing locations via Accenture and CLX Health's TrustAssure™ Platform integration
Customers can book appointments and have test results directly validated on United's mobile app and website to be cleared for travel
Photos(1)
CHICAGO, Aug. 19, 2021
Starting today, United customers can access even more COVID testing locations, including more than 3,000 new Walmart and Albertson Companies locations across the U.S., through the airline's website and mobile app in the Travel Ready Center. Customers can now easily book COVID-19 testing appointments at more than 3,800 total testing providers powered by Accenture technology and the CLX Health's TrustAssure™ network and have their results delivered within 4 to 48 hours of their test and directly submitted to United's website and mobile app to be reviewed for their flight.
United remains the only airline that gives customers destination-specific travel requirements and the ability to upload country-specific required forms, testing results and vaccination records, all within the United App and on United.com. To date, nearly 3.3 million vaccination records, test results and destination entry forms have been submitted through United's online platforms.
"United continues to deliver solutions that make it simple for customers to understand and meet all testing and vaccination requirements directly through our award-winning digital channels," said Linda Jojo, United's executive vice president for technology and Chief Digital Officer. "As more Americans resume international travel, this enhancement to our mobile app and website will give our customers confidence and peace-of mind knowing they have access to all of the information and services they need right in the palm of their hand or on their laptop."
Through United's Travel Ready Center, customers can view a list of localized, eligible COVID testing locations, now including select Albertsons Companies and Walmart locations, as well as additional popular drug store, pharmacy chains, and local healthcare providers across the country. Customers can then select their preferred location and schedule an appointment directly through United's website and mobile app. Once the test is reviewed, customers will see a status indicator informing them that they are "travel-ready" and can receive their mobile boarding pass. The airline plans to continue to expand its offering, including adding international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
"At Albertsons Companies, we are always seeking convenient solutions for our customers, especially during the COVID-19 pandemic. Our partnership with United Airlines, to provide access to pre-travel COVID testing, is just another example of this intent," said Omer Gajial, Albertsons Companies SVP of Pharmacy and Health. "With our integrated testing solution, our customers can easily schedule their COVID-19 test at one of our convenient store locations, and results are seamlessly and confidentially delivered to United Airlines."
"Our TrustAssure™ platform was engineered to deliver a compliant, clinically sound, state of the art solution that leverages interoperability to thousands of COVID testing locations around the world," said Joseph Gonzalez, Chief Strategy Officer for CLX Health. "The domestic expansion of our TrustAssure network of premier national retail partners supporting COVID-19 testing, including Albertsons and Walmart locations in the United States, will provide travelers a multitude of choices virtually anywhere in the country to help them meet their travel requirements."
"Together with United, Albertsons and Walmart, we innovated at speed and scale to help implement a solution for United's customers, creating a system designed to give them greater support and confidence to navigate the new complexities introduced as a result of COVID-19," said Emily Weiss, global lead of Accenture's Travel industry group. "We are proud to help with this effort and provide a solution to make meeting travel requirements easier for customers as they continue to resume flying domestically and internationally."
Today's news is the latest initiative the airline has introduced in recent months to make travel easier for customers who need proof of a negative COVID-19 test. United was the first to set up an easy way for international travelers to bring a CDC-approved test with them, self-administer while abroad, and return home through an innovative collaboration with Abbott. United was also the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London.
UA's "Travel Ready Center" - Q&A, issues,....
Jul 4, 2021, 7:48 pm
#106
Join Date: Dec 2018
Programs: One World
Posts: 130
Jul 4, 2021, 10:20 pm
#108
Moderator: United Airlines
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Jul 5, 2021, 3:42 am
#109
Join Date: Dec 2006
Location: Jersey
Programs: UA 1K, Marriott Lifetime PLT
Posts: 1,154
Be careful you mean the minimum checkin time for your flight (varies although most domestic is 30 minutes prior to departure). Althpught for lines at checkin and then lines for security, If you have bags, standard domestic checkin is 45 mins before departure. Getting in line an hour before departure with bags and is risky. And if you are talking checking COVID documents add more need time. And international destination check in cutoff is 60 minutes or more before departure. This is not the time to cut it close.
Jul 5, 2021, 9:49 am
#110
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Jul 5, 2021, 12:45 pm
#111
Join Date: Jan 2013
Programs: United airlines mileage plus, British airways
Posts: 7
Travel Ready App not helpful at check in
Travel Ready App helped us know what we needed for our flight to France. Unfortunately, it didn’t help when we checked in for our first flight in Cleveland or our connecting flight in Washington. Check in agent Cle checked all of our forms. Then, we needed to have them rechecked in Washington. I am not sure what we accomplished by having the documents uploaded to the app. Once we got to Paris everything went smoothly. We had the French declaration form as well as our vaccination cards to show the border control agent. Wait time to go through the border was about 15 minutes.
Jul 6, 2021, 6:50 am
#112
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,918
Tried to upload my Anitgen test for Portugal last night. This morning I received notification that it was the wrong test type. I believe that’s because UA has the wrong info in certain places, it says only a PCR test is allowed even though in its additional requirements it says (correctly) antigen tests are acceptable within 48 hours.
Is there anyways I can talk to someone to get around this? The Timatic info on UA is correct, it just seems their system can’t show two options for testing if they’re required at two different times?
I’m flying out of IAD but if I talked to someone tonight at PIT after check-in time would they be able to help? Or should I just plan on going to IAD extra early (was hoping to spend time in the city)?
Originally Posted by United
Destination
Porto, PT
Test type
RT-PCR
Timing
Test must be taken no more than 72 hours before your departure from Washington (IAD)
Additional requirements
• All passengers entering or transiting Portugal will need to show either a negative result from a COVID-19 PCR/NAAT test taken at most 72 hours before departure or a negative result from an Antigen test taken at most 48 hours before departure from the first embarkation point.
Porto, PT
Test type
RT-PCR
Timing
Test must be taken no more than 72 hours before your departure from Washington (IAD)
Additional requirements
• All passengers entering or transiting Portugal will need to show either a negative result from a COVID-19 PCR/NAAT test taken at most 72 hours before departure or a negative result from an Antigen test taken at most 48 hours before departure from the first embarkation point.
I’m flying out of IAD but if I talked to someone tonight at PIT after check-in time would they be able to help? Or should I just plan on going to IAD extra early (was hoping to spend time in the city)?
Jul 6, 2021, 7:00 am
#113
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,268
Tried to upload my Anitgen test for Portugal last night. This morning I received notification that it was the wrong test type. I believe that’s because UA has the wrong info in certain places, it says only a PCR test is allowed even though in its additional requirements it says (correctly) antigen tests are acceptable within 48 hours.
Is there anyways I can talk to someone to get around this? The Timatic info on UA is correct, it just seems their system can’t show two options for testing if they’re required at two different times?
I’m flying out of IAD but if I talked to someone tonight at PIT after check-in time would they be able to help? Or should I just plan on going to IAD extra early (was hoping to spend time in the city)?
Is there anyways I can talk to someone to get around this? The Timatic info on UA is correct, it just seems their system can’t show two options for testing if they’re required at two different times?
I’m flying out of IAD but if I talked to someone tonight at PIT after check-in time would they be able to help? Or should I just plan on going to IAD extra early (was hoping to spend time in the city)?
I'd be more concerned about the BRU transit that you mentioned in the other thread since UA seems to be missing important information
Jul 6, 2021, 7:33 am
#114
Join Date: Dec 2006
Location: Jersey
Programs: UA 1K, Marriott Lifetime PLT
Posts: 1,154
Tried to upload my Anitgen test for Portugal last night. This morning I received notification that it was the wrong test type. I believe that’s because UA has the wrong info in certain places, it says only a PCR test is allowed even though in its additional requirements it says (correctly) antigen tests are acceptable within 48 hours.
Is there anyways I can talk to someone to get around this? The Timatic info on UA is correct, it just seems their system can’t show two options for testing if they’re required at two different times?
I’m flying out of IAD but if I talked to someone tonight at PIT after check-in time would they be able to help? Or should I just plan on going to IAD extra early (was hoping to spend time in the city)?
Is there anyways I can talk to someone to get around this? The Timatic info on UA is correct, it just seems their system can’t show two options for testing if they’re required at two different times?
I’m flying out of IAD but if I talked to someone tonight at PIT after check-in time would they be able to help? Or should I just plan on going to IAD extra early (was hoping to spend time in the city)?
Jul 6, 2021, 7:35 am
#115
Join Date: Dec 2006
Location: Jersey
Programs: UA 1K, Marriott Lifetime PLT
Posts: 1,154
Just a data point. So the day of leaving i uploaded a pic of my vax card. It took a few hours but eventually was approved and i could check in online after that: when i checked a bag it just printed the ticket. Pretty easy.
the gate on the other hand was pure chaos.
the gate on the other hand was pure chaos.
Jul 6, 2021, 8:24 am
#116
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,918
TRC is meaningless, just ignore what it says if you are sure you have the correct paperwork. As I and others have previously reported, it is only an extra "pre trip check" for yourself and is completely ignored by UA. You will have to be re checked at the airport. It only matters what you show the check-in and or gate agent and their interpretation. They don't care about TRC.
I'd be more concerned about the BRU transit that you mentioned in the other thread since UA seems to be missing important information
I'd be more concerned about the BRU transit that you mentioned in the other thread since UA seems to be missing important information
After taking a deeper look at my test results it turns out, and I don't know if this is the reason for the denial or not on UA's side, the antigen test I got at my local urgent care is not on the list of approved antigen tests for the EU. I've scheduled another one with a local CVS that I confirmed has an approval from the EU, if UA accepts that one then I guess that was the reason for the decline.
Jul 6, 2021, 9:40 am
#117
Join Date: Dec 2006
Location: Jersey
Programs: UA 1K, Marriott Lifetime PLT
Posts: 1,154
I'll keep you updated on that BRU transit
After taking a deeper look at my test results it turns out, and I don't know if this is the reason for the denial or not on UA's side, the antigen test I got at my local urgent care is not on the list of approved antigen tests for the EU. I've scheduled another one with a local CVS that I confirmed has an approval from the EU, if UA accepts that one then I guess that was the reason for the decline.
After taking a deeper look at my test results it turns out, and I don't know if this is the reason for the denial or not on UA's side, the antigen test I got at my local urgent care is not on the list of approved antigen tests for the EU. I've scheduled another one with a local CVS that I confirmed has an approval from the EU, if UA accepts that one then I guess that was the reason for the decline.
Jul 6, 2021, 9:41 am
#118
Join Date: Dec 2006
Location: Jersey
Programs: UA 1K, Marriott Lifetime PLT
Posts: 1,154
I'll keep you updated on that BRU transit
After taking a deeper look at my test results it turns out, and I don't know if this is the reason for the denial or not on UA's side, the antigen test I got at my local urgent care is not on the list of approved antigen tests for the EU. I've scheduled another one with a local CVS that I confirmed has an approval from the EU, if UA accepts that one then I guess that was the reason for the decline.
After taking a deeper look at my test results it turns out, and I don't know if this is the reason for the denial or not on UA's side, the antigen test I got at my local urgent care is not on the list of approved antigen tests for the EU. I've scheduled another one with a local CVS that I confirmed has an approval from the EU, if UA accepts that one then I guess that was the reason for the decline.
Jul 6, 2021, 11:43 am
#119
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,918
This was one where the test was administered to me, it was at an urgent care. Apparently the EU has a list of acceptable machines that do the test, and the BD Veritor System isn't one of them. CVS apparently uses a Lumira Covid test which is on the list (assuming its the same Lumira, if not I might be SOL!)
Jul 11, 2021, 4:05 pm
#120
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,412
FWIW, we flew FRA-EWR today. After uploading our COVID tests to the TRC yesterday we were able t
check in and get boarding passes issued within the United App. That was a pleasant surprise.
check in and get boarding passes issued within the United App. That was a pleasant surprise.