Apr 21, 2021, 12:42 pm
Last edit by: WineCountryUA
United Customers Can Now Schedule COVID Tests and be Automatically Cleared for Travel Directly through the Travel-Ready Center
United's industry-leading digital platform gets even more useful with the ability to schedule tests and have results directly verified through United's Travel-Ready Center on web and mobile[
Testing sites located in United's hub cities of Chicago, Houston, New York/Newark, Los Angeles, and San Francisco with expansion to Denver, Washington D.C., and international cities in the coming weeks
Photos(1)
CHICAGO, April 21, 2021
-- Since the Travel-Ready Center launched in January, United customers have been able to easily access testing or vaccine requirements needed for travel destinations, upload completed testing results and vaccine records as well as have them verified, all within the United App. Today, the industry-leading digital platform gets even better as customers can now choose from more than 200 COVID-19 testing providers across the country, book appointments and receive confirmation whether their test results meet their destination's requirements. Once the test is validated, customers will see a status indicator informing them that they are "travel-ready" and receive their mobile boarding pass. United is the only airline that offers its customers these services as part of an integrated experience within its app and website and since launch, the airline has processed more than 275,000 COVID-19 tests through the Travel-Ready Center.
"We continue to look for innovative solutions that make travel easier and safer for our customers and employees," said United's Chief Customer Officer Toby Enqvist. "This new feature enables customers to travel with confidence knowing they can quickly locate a testing provider if they need one, schedule an appointment and get the results they need – all within the United Travel-Ready Center experience."
United customers will have access to more than 200 testing sites in the TrustAssure network, including testing sites within United's hubs of Chicago, Houston, New York/Newark, Los Angeles and San Francisco as well as those located at many drug store and pharmacy chains. In the weeks and months ahead, the airline plans to expand availability to more U.S. cities, and add access to international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
This new and updated ability to schedule a COVID-19 test and upload results directly within the Travel-Ready Center is just one of the many industry-first solutions United has introduced to make travel easier and safer during the pandemic. United was the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London. United also was the first domestic airline to require customers to perform a self-health assessment prior to flying.
United's industry-leading digital platform gets even more useful with the ability to schedule tests and have results directly verified through United's Travel-Ready Center on web and mobile[
Testing sites located in United's hub cities of Chicago, Houston, New York/Newark, Los Angeles, and San Francisco with expansion to Denver, Washington D.C., and international cities in the coming weeks
Photos(1)
CHICAGO, April 21, 2021
-- Since the Travel-Ready Center launched in January, United customers have been able to easily access testing or vaccine requirements needed for travel destinations, upload completed testing results and vaccine records as well as have them verified, all within the United App. Today, the industry-leading digital platform gets even better as customers can now choose from more than 200 COVID-19 testing providers across the country, book appointments and receive confirmation whether their test results meet their destination's requirements. Once the test is validated, customers will see a status indicator informing them that they are "travel-ready" and receive their mobile boarding pass. United is the only airline that offers its customers these services as part of an integrated experience within its app and website and since launch, the airline has processed more than 275,000 COVID-19 tests through the Travel-Ready Center.
"We continue to look for innovative solutions that make travel easier and safer for our customers and employees," said United's Chief Customer Officer Toby Enqvist. "This new feature enables customers to travel with confidence knowing they can quickly locate a testing provider if they need one, schedule an appointment and get the results they need – all within the United Travel-Ready Center experience."
United customers will have access to more than 200 testing sites in the TrustAssure network, including testing sites within United's hubs of Chicago, Houston, New York/Newark, Los Angeles and San Francisco as well as those located at many drug store and pharmacy chains. In the weeks and months ahead, the airline plans to expand availability to more U.S. cities, and add access to international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
This new and updated ability to schedule a COVID-19 test and upload results directly within the Travel-Ready Center is just one of the many industry-first solutions United has introduced to make travel easier and safer during the pandemic. United was the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London. United also was the first domestic airline to require customers to perform a self-health assessment prior to flying.
United Launches Industry-Exclusive Technology to Ease the Burden of COVID-19 Travel Restrictions
United's "Travel-Ready Center" will allow customers to upload and validate test results, review local entry requirements, find testing providers, and store vaccination records - all in the United app and United.com
CHICAGO, Jan. 25, 2021
United Airlines today launched the "Travel-Ready Center" - a new, digital solution where customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first airline to integrate all these features into its mobile app and website.
"While pre-travel testing and documentation are key to safely reopening global travel, we know it can be confusing for customers when they're preparing for a flight," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer, United. "Starting today, our 'Travel-Ready Center' gives customers a personalized, step-by-step guide of what is needed for their trip, a simple way to upload required documents and quickly get their boarding pass, fully integrated within our app and website."
In the weeks and months ahead, United will add more innovative, industry-first features to the Travel-Ready Center platform to make navigating evolving entry requirements even easier. United customers will soon be able to:
United's "Travel-Ready Center" will allow customers to upload and validate test results, review local entry requirements, find testing providers, and store vaccination records - all in the United app and United.com
CHICAGO, Jan. 25, 2021
United Airlines today launched the "Travel-Ready Center" - a new, digital solution where customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first airline to integrate all these features into its mobile app and website.
"While pre-travel testing and documentation are key to safely reopening global travel, we know it can be confusing for customers when they're preparing for a flight," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer, United. "Starting today, our 'Travel-Ready Center' gives customers a personalized, step-by-step guide of what is needed for their trip, a simple way to upload required documents and quickly get their boarding pass, fully integrated within our app and website."
In the weeks and months ahead, United will add more innovative, industry-first features to the Travel-Ready Center platform to make navigating evolving entry requirements even easier. United customers will soon be able to:
- Schedule a COVID-19 test at one of more than 15,000 testing sites around the world, right from the app or website.
- Access the recently launched "Agent on Demand", a United-exclusive feature that gives customers the ability to video chat live with a customer service agent to answer any questions about pre-travel requirements or documentation.
- View details about visa requirements for the countries they plan to visit.
United Customers Can Now Access 3,000 COVID Testing Locations at Albertson Companies and Walmart Through Airline's Mobile App and Website
Airline's digital channels now offer customers easy access to more than 3,000 testing locations via Accenture and CLX Health's TrustAssure™ Platform integration
Customers can book appointments and have test results directly validated on United's mobile app and website to be cleared for travel
Photos(1)
CHICAGO, Aug. 19, 2021
Starting today, United customers can access even more COVID testing locations, including more than 3,000 new Walmart and Albertson Companies locations across the U.S., through the airline's website and mobile app in the Travel Ready Center. Customers can now easily book COVID-19 testing appointments at more than 3,800 total testing providers powered by Accenture technology and the CLX Health's TrustAssure™ network and have their results delivered within 4 to 48 hours of their test and directly submitted to United's website and mobile app to be reviewed for their flight.
United remains the only airline that gives customers destination-specific travel requirements and the ability to upload country-specific required forms, testing results and vaccination records, all within the United App and on United.com. To date, nearly 3.3 million vaccination records, test results and destination entry forms have been submitted through United's online platforms.
"United continues to deliver solutions that make it simple for customers to understand and meet all testing and vaccination requirements directly through our award-winning digital channels," said Linda Jojo, United's executive vice president for technology and Chief Digital Officer. "As more Americans resume international travel, this enhancement to our mobile app and website will give our customers confidence and peace-of mind knowing they have access to all of the information and services they need right in the palm of their hand or on their laptop."
Through United's Travel Ready Center, customers can view a list of localized, eligible COVID testing locations, now including select Albertsons Companies and Walmart locations, as well as additional popular drug store, pharmacy chains, and local healthcare providers across the country. Customers can then select their preferred location and schedule an appointment directly through United's website and mobile app. Once the test is reviewed, customers will see a status indicator informing them that they are "travel-ready" and can receive their mobile boarding pass. The airline plans to continue to expand its offering, including adding international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
"At Albertsons Companies, we are always seeking convenient solutions for our customers, especially during the COVID-19 pandemic. Our partnership with United Airlines, to provide access to pre-travel COVID testing, is just another example of this intent," said Omer Gajial, Albertsons Companies SVP of Pharmacy and Health. "With our integrated testing solution, our customers can easily schedule their COVID-19 test at one of our convenient store locations, and results are seamlessly and confidentially delivered to United Airlines."
"Our TrustAssure™ platform was engineered to deliver a compliant, clinically sound, state of the art solution that leverages interoperability to thousands of COVID testing locations around the world," said Joseph Gonzalez, Chief Strategy Officer for CLX Health. "The domestic expansion of our TrustAssure network of premier national retail partners supporting COVID-19 testing, including Albertsons and Walmart locations in the United States, will provide travelers a multitude of choices virtually anywhere in the country to help them meet their travel requirements."
"Together with United, Albertsons and Walmart, we innovated at speed and scale to help implement a solution for United's customers, creating a system designed to give them greater support and confidence to navigate the new complexities introduced as a result of COVID-19," said Emily Weiss, global lead of Accenture's Travel industry group. "We are proud to help with this effort and provide a solution to make meeting travel requirements easier for customers as they continue to resume flying domestically and internationally."
Today's news is the latest initiative the airline has introduced in recent months to make travel easier for customers who need proof of a negative COVID-19 test. United was the first to set up an easy way for international travelers to bring a CDC-approved test with them, self-administer while abroad, and return home through an innovative collaboration with Abbott. United was also the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London.
Airline's digital channels now offer customers easy access to more than 3,000 testing locations via Accenture and CLX Health's TrustAssure™ Platform integration
Customers can book appointments and have test results directly validated on United's mobile app and website to be cleared for travel
Photos(1)
CHICAGO, Aug. 19, 2021
Starting today, United customers can access even more COVID testing locations, including more than 3,000 new Walmart and Albertson Companies locations across the U.S., through the airline's website and mobile app in the Travel Ready Center. Customers can now easily book COVID-19 testing appointments at more than 3,800 total testing providers powered by Accenture technology and the CLX Health's TrustAssure™ network and have their results delivered within 4 to 48 hours of their test and directly submitted to United's website and mobile app to be reviewed for their flight.
United remains the only airline that gives customers destination-specific travel requirements and the ability to upload country-specific required forms, testing results and vaccination records, all within the United App and on United.com. To date, nearly 3.3 million vaccination records, test results and destination entry forms have been submitted through United's online platforms.
"United continues to deliver solutions that make it simple for customers to understand and meet all testing and vaccination requirements directly through our award-winning digital channels," said Linda Jojo, United's executive vice president for technology and Chief Digital Officer. "As more Americans resume international travel, this enhancement to our mobile app and website will give our customers confidence and peace-of mind knowing they have access to all of the information and services they need right in the palm of their hand or on their laptop."
Through United's Travel Ready Center, customers can view a list of localized, eligible COVID testing locations, now including select Albertsons Companies and Walmart locations, as well as additional popular drug store, pharmacy chains, and local healthcare providers across the country. Customers can then select their preferred location and schedule an appointment directly through United's website and mobile app. Once the test is reviewed, customers will see a status indicator informing them that they are "travel-ready" and can receive their mobile boarding pass. The airline plans to continue to expand its offering, including adding international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
"At Albertsons Companies, we are always seeking convenient solutions for our customers, especially during the COVID-19 pandemic. Our partnership with United Airlines, to provide access to pre-travel COVID testing, is just another example of this intent," said Omer Gajial, Albertsons Companies SVP of Pharmacy and Health. "With our integrated testing solution, our customers can easily schedule their COVID-19 test at one of our convenient store locations, and results are seamlessly and confidentially delivered to United Airlines."
"Our TrustAssure™ platform was engineered to deliver a compliant, clinically sound, state of the art solution that leverages interoperability to thousands of COVID testing locations around the world," said Joseph Gonzalez, Chief Strategy Officer for CLX Health. "The domestic expansion of our TrustAssure network of premier national retail partners supporting COVID-19 testing, including Albertsons and Walmart locations in the United States, will provide travelers a multitude of choices virtually anywhere in the country to help them meet their travel requirements."
"Together with United, Albertsons and Walmart, we innovated at speed and scale to help implement a solution for United's customers, creating a system designed to give them greater support and confidence to navigate the new complexities introduced as a result of COVID-19," said Emily Weiss, global lead of Accenture's Travel industry group. "We are proud to help with this effort and provide a solution to make meeting travel requirements easier for customers as they continue to resume flying domestically and internationally."
Today's news is the latest initiative the airline has introduced in recent months to make travel easier for customers who need proof of a negative COVID-19 test. United was the first to set up an easy way for international travelers to bring a CDC-approved test with them, self-administer while abroad, and return home through an innovative collaboration with Abbott. United was also the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London.
UA's "Travel Ready Center" - Q&A, issues,....
Sep 29, 2022, 1:59 pm
#541
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,267
Update: I even re-scanned my passport, still same result, not able to check-in, very frustrated
Update2: I was able to get my BP without scanning my passport at the airport kiosk, clearly something is still not right with UA APP/Website.
Last edited by gokeeper; Sep 30, 2022 at 11:01 am
Sep 30, 2022, 4:03 am
#543
Join Date: May 2016
Posts: 60
Oct 28, 2022, 9:57 am
#544
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
Passport Visa & Destination Forms have a Green Check mark
TRC issue with Submit COVID-19 vaccine records and/or test results for my flight YYZ-EWR. I click Upload Documents. Takes me to to window :Transport Association (IATA) and is subject to change. For the most up-to-date entry requirements and COVID-19 restrictions, visit an official government website for your destination.
Privacy Acknowledgement. I agree. Takes me back to TRC" Submit COVID-19 vaccine records and/or test results for my flight YYZ-EWR". I click upload Documents & back to Privacy Acknowledgement.
Never had this issue before. Submit COVID-19 vaccine records and/or test results option for my connection flight EWR-LAX (There are currently no requirements for this segment.) LAX-MEL (There are currently no requirements for this segment.) For my EWR-YYZ -Vaccination document required.
Update:COVID-19 vaccine records and/or test results. Was able to complete it on the APP. Clicked on option saved Vaccine record. Have Green Check mark for all TRC requirements!
TRC issue with Submit COVID-19 vaccine records and/or test results for my flight YYZ-EWR. I click Upload Documents. Takes me to to window :Transport Association (IATA) and is subject to change. For the most up-to-date entry requirements and COVID-19 restrictions, visit an official government website for your destination.
Privacy Acknowledgement. I agree. Takes me back to TRC" Submit COVID-19 vaccine records and/or test results for my flight YYZ-EWR". I click upload Documents & back to Privacy Acknowledgement.
Never had this issue before. Submit COVID-19 vaccine records and/or test results option for my connection flight EWR-LAX (There are currently no requirements for this segment.) LAX-MEL (There are currently no requirements for this segment.) For my EWR-YYZ -Vaccination document required.
Passport Visa & Destination Forms have a Green Check mark
TRC issue with Submit COVID-19 vaccine records and/or test results for my flight YYZ-EWR. I click Upload Documents. Takes me to to window :Transport Association (IATA) and is subject to change. For the most up-to-date entry requirements and COVID-19 restrictions, visit an official government website for your destination.
Privacy Acknowledgement. I agree. Takes me back to TRC" Submit COVID-19 vaccine records and/or test results for my flight YYZ-EWR". I click upload Documents & back to Privacy Acknowledgement.
Never had this issue before. Submit COVID-19 vaccine records and/or test results option for my connection flight EWR-LAX (There are currently no requirements for this segment.) LAX-MEL (There are currently no requirements for this segment.) For my EWR-YYZ -Vaccination document required.
TRC issue with Submit COVID-19 vaccine records and/or test results for my flight YYZ-EWR. I click Upload Documents. Takes me to to window :Transport Association (IATA) and is subject to change. For the most up-to-date entry requirements and COVID-19 restrictions, visit an official government website for your destination.
Privacy Acknowledgement. I agree. Takes me back to TRC" Submit COVID-19 vaccine records and/or test results for my flight YYZ-EWR". I click upload Documents & back to Privacy Acknowledgement.
Never had this issue before. Submit COVID-19 vaccine records and/or test results option for my connection flight EWR-LAX (There are currently no requirements for this segment.) LAX-MEL (There are currently no requirements for this segment.) For my EWR-YYZ -Vaccination document required.
Last edited by WineCountryUA; Oct 28, 2022 at 3:22 pm Reason: merged consecutive / update posts by same member
Nov 10, 2022, 7:52 am
#545
Join Date: Oct 2013
Location: Austin, TX
Programs: UA 1K, Marriott Gold, SPG Gold
Posts: 141
Getting ready for a trip to Milan and went to the Travel Ready Center. United said I had no passport on file despite uploading one for a trip a couple of weeks ago. So, I decided to upload a new one.
My first webcam photo went through a lengthy "verification" process which completed successfully, but before leaving I noticed the last digit of my passport was missing. Went back, took a new webcam photo, waited for the long verification. This completed successfully, except that now my U.S. passport verified as being from Mauritius. Next, I tried a high res scan from a flatbed scanner - properly aligned, crystal clear... verified that the stated nationality of the passport was United States prior to the scan... and it came back as Mauritius again.
I guess I can just show my passport at the airport, but is there a workaround for this? And how are these "verifying" with incorrect info (e.g., last digit missing)?
UPDATE: I decided to try from my phone (Galaxy S21U). Took a photo, and the United app (normally very reliable) crashed while "reading photo." Tried again, same result. Did a hard reboot on the phone, and this time the scan worked - back in the USA! Very odd experience overall, how on earth do you take a high res scan of a US passport and verify it's valid from Mauritius??
UPDATE #2: Having completed the pre-flight docs for the outbound trip, I thought I might as well be sure my info for the return leg a week later was good to go. First thing I get is, "You have no passport on file," even though I had just successfully uploaded one for the first trip. Looks like just another example of the dumpster fire that is United IT.
My first webcam photo went through a lengthy "verification" process which completed successfully, but before leaving I noticed the last digit of my passport was missing. Went back, took a new webcam photo, waited for the long verification. This completed successfully, except that now my U.S. passport verified as being from Mauritius. Next, I tried a high res scan from a flatbed scanner - properly aligned, crystal clear... verified that the stated nationality of the passport was United States prior to the scan... and it came back as Mauritius again.
I guess I can just show my passport at the airport, but is there a workaround for this? And how are these "verifying" with incorrect info (e.g., last digit missing)?
UPDATE: I decided to try from my phone (Galaxy S21U). Took a photo, and the United app (normally very reliable) crashed while "reading photo." Tried again, same result. Did a hard reboot on the phone, and this time the scan worked - back in the USA! Very odd experience overall, how on earth do you take a high res scan of a US passport and verify it's valid from Mauritius??
UPDATE #2: Having completed the pre-flight docs for the outbound trip, I thought I might as well be sure my info for the return leg a week later was good to go. First thing I get is, "You have no passport on file," even though I had just successfully uploaded one for the first trip. Looks like just another example of the dumpster fire that is United IT.
Last edited by txirish; Nov 10, 2022 at 8:47 am
Nov 14, 2022, 3:26 am
#546
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
Travel Center doesn't recognise my return flight
Travelling to US for first time post covid -- have entered all info into the travel center and covid requirments and destination entry forms are "green ticked". For "Review passport and visa requirements" it's still yellow and says I have to show proof of onward/return flight upon checkin. But the return flight is on the same PNR with United -- why is it not recognising the return flight? Just called UA who weren't any help. Yes of course I can go to the checkin counter, but when I'll be hand luggage only it's a bit annoying, and I always like the reassurance of already having my BP to help mitigate against delays on train to LHR. Any suggestions? I couldn't see this issue already on this thread.
Nov 20, 2022, 7:31 pm
#547
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
Travelling to US for first time post covid -- have entered all info into the travel center and covid requirments and destination entry forms are "green ticked". For "Review passport and visa requirements" it's still yellow and says I have to show proof of onward/return flight upon checkin. But the return flight is on the same PNR with United -- why is it not recognising the return flight? Just called UA who weren't any help. Yes of course I can go to the checkin counter, but when I'll be hand luggage only it's a bit annoying, and I always like the reassurance of already having my BP to help mitigate against delays on train to LHR. Any suggestions? I couldn't see this issue already on this thread.
Nov 27, 2022, 12:49 pm
#548
Join Date: Oct 2009
Location: Chicago, IL
Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold
Posts: 1,117
Travel Ready USA to India on US passport?
Is there any way to get a green travel ready signal flying from the USA to India before checking in ar the airport?
Nov 28, 2022, 2:12 pm
#550
Join Date: Oct 2009
Location: Chicago, IL
Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold
Posts: 1,117
Travel-Ready center green for USA to India
Can anyone tell me how to get a green all-clear so I can check in for a flight in a few days? It’s stuck on yellow as usual and I’ve got a feeling there’s no way to do it before heading to the airport. I have a 10 year paper visa in my passport. Any agent looks at it and I am good to check in. Can’t UA develop a scan for this using the APP?
Nov 28, 2022, 2:53 pm
#551
Join Date: Dec 2008
Location: NYC
Programs: BA Gold, HH Diamond, Marriott Gold
Posts: 1,260
When UA was operating India nonstops, even Indian passport holders had difficulty with OLCI. There was also a secondary check of passports/visas/OCI's at the gate for India flights.
Nov 28, 2022, 4:49 pm
#552
Join Date: Oct 2009
Location: Chicago, IL
Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold
Posts: 1,117
Jan 11, 2023, 12:54 am
#553
Join Date: Sep 2018
Posts: 6
France/USA/Passport/Covid/pending
Hello to all,
I'm looking for help please because I'm struggling with the united application.
Context;
Nationality: French
Residence: France
Departure airport: FRA (Germany, it's the closest)
Destination: France Las vegas via Denver
Esta: ok
Covid: 1 positive covid in February 2021 + 1 Pfizer dose in June 2021 + 1 Pfizer booster dose in December 2021. European covid certificate indicates 2/1
When I encode my passport in the United application, my passport (and my husband's) remains in pending approval in yellow for the outbound trip. While for the return trip, it is already accepted in green.
I'm already very anxious because my covid certificate shows 2/1 while I have 2 doses (French particularity that we could do without....) so if on top of that I have a problem with the passports, I think I'm going to fail before my check in
Any testimonials / advice please?
Thank you all!
I'm looking for help please because I'm struggling with the united application.
Context;
Nationality: French
Residence: France
Departure airport: FRA (Germany, it's the closest)
Destination: France Las vegas via Denver
Esta: ok
Covid: 1 positive covid in February 2021 + 1 Pfizer dose in June 2021 + 1 Pfizer booster dose in December 2021. European covid certificate indicates 2/1
When I encode my passport in the United application, my passport (and my husband's) remains in pending approval in yellow for the outbound trip. While for the return trip, it is already accepted in green.
I'm already very anxious because my covid certificate shows 2/1 while I have 2 doses (French particularity that we could do without....) so if on top of that I have a problem with the passports, I think I'm going to fail before my check in
Any testimonials / advice please?
Thank you all!
Last edited by Sevolivan; Jan 11, 2023 at 1:20 am
Feb 27, 2023, 11:46 am
#554
Join Date: Jun 2007
Location: Aurora, CO
Programs: Statusless and proud
Posts: 7,582
Will I Be Allowed To Travel? (TIMATIC and >12h Layover Issue)
I'm trying to get ahead of this before it becomes an issue. I have an itinerary that is technically a multi-city itinerary: DEN-IAH-TPE-BKK; BKK-DAC; SFO-DEN. This is an award ticket and I booked it this way (with ticketing agent help) in order to get the Excursionist Perk on the BKK-DAC sector. What makes this itinerary (I think) unique, is that there is a 12h50m "layover" in BKK in between the first two legs. The DEN-IAH is obviously on UA, IAH-TPE-BKK on BR, and BKK-DAC on TG.
When I log onto united.com and search My Trips, it comes up that the trip is "initially" DEN to DAC:
When I go to the Travel Ready Center, it then (correctly) splits up my trip into the three segments:
With the middle segment saying that I need a visa, which is correct. But Bangladesh has visas on arrival available for tourists, which is what I plan on doing. The problem is when I click to look at the visa info, it only has information about business visas, not tourist:
And the main issue is that United's TIMATIC info is not the same information that I've seen on other airlines' TIMATIC pages. Pulling from Copa for instance:
What I assume should happen is that United will only check me in as far as Bangkok, since the BKK-DAC leg comes > 12h. Then I'll have no issues, TG will have the correct info as far as visa on arrival is concerned, and I'll be fine.
What I'm concerned will happen is that United will try to check me in all the way to Dhaka, will see that I don't have the proper invitation information from the business entities in Bangladesh and deny me boarding, because they're too stubborn to understand their TIMATIC info isn't applicable.
In reality, this is probably just me being overly worrisome once I see the yellow instead of green on the Travel Ready Center, but I'd rather have my head wrapped around the situation before it becomes an issue.
Any concern I should have here? And anything I can do about it at this point other than print out the correct TIMATIC info and have that ready when I go to check in?
When I log onto united.com and search My Trips, it comes up that the trip is "initially" DEN to DAC:
When I go to the Travel Ready Center, it then (correctly) splits up my trip into the three segments:
With the middle segment saying that I need a visa, which is correct. But Bangladesh has visas on arrival available for tourists, which is what I plan on doing. The problem is when I click to look at the visa info, it only has information about business visas, not tourist:
And the main issue is that United's TIMATIC info is not the same information that I've seen on other airlines' TIMATIC pages. Pulling from Copa for instance:
What I assume should happen is that United will only check me in as far as Bangkok, since the BKK-DAC leg comes > 12h. Then I'll have no issues, TG will have the correct info as far as visa on arrival is concerned, and I'll be fine.
What I'm concerned will happen is that United will try to check me in all the way to Dhaka, will see that I don't have the proper invitation information from the business entities in Bangladesh and deny me boarding, because they're too stubborn to understand their TIMATIC info isn't applicable.
In reality, this is probably just me being overly worrisome once I see the yellow instead of green on the Travel Ready Center, but I'd rather have my head wrapped around the situation before it becomes an issue.
Any concern I should have here? And anything I can do about it at this point other than print out the correct TIMATIC info and have that ready when I go to check in?
Feb 27, 2023, 1:46 pm
#555
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,329
Assuming you are a US citizen+resident with an onward ticket:
Nationals of USA traveling as tourists with a return/onward ticket can obtain a visa on arrival for a maximum stay of 30 days. They can apply to extend their stay. https://www.united.com/en/us/timatic/