Apr 21, 2021, 12:42 pm
Last edit by: WineCountryUA
United Customers Can Now Schedule COVID Tests and be Automatically Cleared for Travel Directly through the Travel-Ready Center
United's industry-leading digital platform gets even more useful with the ability to schedule tests and have results directly verified through United's Travel-Ready Center on web and mobile[
Testing sites located in United's hub cities of Chicago, Houston, New York/Newark, Los Angeles, and San Francisco with expansion to Denver, Washington D.C., and international cities in the coming weeks
Photos(1)
CHICAGO, April 21, 2021
-- Since the Travel-Ready Center launched in January, United customers have been able to easily access testing or vaccine requirements needed for travel destinations, upload completed testing results and vaccine records as well as have them verified, all within the United App. Today, the industry-leading digital platform gets even better as customers can now choose from more than 200 COVID-19 testing providers across the country, book appointments and receive confirmation whether their test results meet their destination's requirements. Once the test is validated, customers will see a status indicator informing them that they are "travel-ready" and receive their mobile boarding pass. United is the only airline that offers its customers these services as part of an integrated experience within its app and website and since launch, the airline has processed more than 275,000 COVID-19 tests through the Travel-Ready Center.
"We continue to look for innovative solutions that make travel easier and safer for our customers and employees," said United's Chief Customer Officer Toby Enqvist. "This new feature enables customers to travel with confidence knowing they can quickly locate a testing provider if they need one, schedule an appointment and get the results they need – all within the United Travel-Ready Center experience."
United customers will have access to more than 200 testing sites in the TrustAssure network, including testing sites within United's hubs of Chicago, Houston, New York/Newark, Los Angeles and San Francisco as well as those located at many drug store and pharmacy chains. In the weeks and months ahead, the airline plans to expand availability to more U.S. cities, and add access to international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
This new and updated ability to schedule a COVID-19 test and upload results directly within the Travel-Ready Center is just one of the many industry-first solutions United has introduced to make travel easier and safer during the pandemic. United was the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London. United also was the first domestic airline to require customers to perform a self-health assessment prior to flying.
United's industry-leading digital platform gets even more useful with the ability to schedule tests and have results directly verified through United's Travel-Ready Center on web and mobile[
Testing sites located in United's hub cities of Chicago, Houston, New York/Newark, Los Angeles, and San Francisco with expansion to Denver, Washington D.C., and international cities in the coming weeks
Photos(1)
CHICAGO, April 21, 2021
-- Since the Travel-Ready Center launched in January, United customers have been able to easily access testing or vaccine requirements needed for travel destinations, upload completed testing results and vaccine records as well as have them verified, all within the United App. Today, the industry-leading digital platform gets even better as customers can now choose from more than 200 COVID-19 testing providers across the country, book appointments and receive confirmation whether their test results meet their destination's requirements. Once the test is validated, customers will see a status indicator informing them that they are "travel-ready" and receive their mobile boarding pass. United is the only airline that offers its customers these services as part of an integrated experience within its app and website and since launch, the airline has processed more than 275,000 COVID-19 tests through the Travel-Ready Center.
"We continue to look for innovative solutions that make travel easier and safer for our customers and employees," said United's Chief Customer Officer Toby Enqvist. "This new feature enables customers to travel with confidence knowing they can quickly locate a testing provider if they need one, schedule an appointment and get the results they need – all within the United Travel-Ready Center experience."
United customers will have access to more than 200 testing sites in the TrustAssure network, including testing sites within United's hubs of Chicago, Houston, New York/Newark, Los Angeles and San Francisco as well as those located at many drug store and pharmacy chains. In the weeks and months ahead, the airline plans to expand availability to more U.S. cities, and add access to international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
This new and updated ability to schedule a COVID-19 test and upload results directly within the Travel-Ready Center is just one of the many industry-first solutions United has introduced to make travel easier and safer during the pandemic. United was the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London. United also was the first domestic airline to require customers to perform a self-health assessment prior to flying.
United Launches Industry-Exclusive Technology to Ease the Burden of COVID-19 Travel Restrictions
United's "Travel-Ready Center" will allow customers to upload and validate test results, review local entry requirements, find testing providers, and store vaccination records - all in the United app and United.com
CHICAGO, Jan. 25, 2021
United Airlines today launched the "Travel-Ready Center" - a new, digital solution where customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first airline to integrate all these features into its mobile app and website.
"While pre-travel testing and documentation are key to safely reopening global travel, we know it can be confusing for customers when they're preparing for a flight," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer, United. "Starting today, our 'Travel-Ready Center' gives customers a personalized, step-by-step guide of what is needed for their trip, a simple way to upload required documents and quickly get their boarding pass, fully integrated within our app and website."
In the weeks and months ahead, United will add more innovative, industry-first features to the Travel-Ready Center platform to make navigating evolving entry requirements even easier. United customers will soon be able to:
United's "Travel-Ready Center" will allow customers to upload and validate test results, review local entry requirements, find testing providers, and store vaccination records - all in the United app and United.com
CHICAGO, Jan. 25, 2021
United Airlines today launched the "Travel-Ready Center" - a new, digital solution where customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first airline to integrate all these features into its mobile app and website.
"While pre-travel testing and documentation are key to safely reopening global travel, we know it can be confusing for customers when they're preparing for a flight," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer, United. "Starting today, our 'Travel-Ready Center' gives customers a personalized, step-by-step guide of what is needed for their trip, a simple way to upload required documents and quickly get their boarding pass, fully integrated within our app and website."
In the weeks and months ahead, United will add more innovative, industry-first features to the Travel-Ready Center platform to make navigating evolving entry requirements even easier. United customers will soon be able to:
- Schedule a COVID-19 test at one of more than 15,000 testing sites around the world, right from the app or website.
- Access the recently launched "Agent on Demand", a United-exclusive feature that gives customers the ability to video chat live with a customer service agent to answer any questions about pre-travel requirements or documentation.
- View details about visa requirements for the countries they plan to visit.
United Customers Can Now Access 3,000 COVID Testing Locations at Albertson Companies and Walmart Through Airline's Mobile App and Website
Airline's digital channels now offer customers easy access to more than 3,000 testing locations via Accenture and CLX Health's TrustAssure™ Platform integration
Customers can book appointments and have test results directly validated on United's mobile app and website to be cleared for travel
Photos(1)
CHICAGO, Aug. 19, 2021
Starting today, United customers can access even more COVID testing locations, including more than 3,000 new Walmart and Albertson Companies locations across the U.S., through the airline's website and mobile app in the Travel Ready Center. Customers can now easily book COVID-19 testing appointments at more than 3,800 total testing providers powered by Accenture technology and the CLX Health's TrustAssure™ network and have their results delivered within 4 to 48 hours of their test and directly submitted to United's website and mobile app to be reviewed for their flight.
United remains the only airline that gives customers destination-specific travel requirements and the ability to upload country-specific required forms, testing results and vaccination records, all within the United App and on United.com. To date, nearly 3.3 million vaccination records, test results and destination entry forms have been submitted through United's online platforms.
"United continues to deliver solutions that make it simple for customers to understand and meet all testing and vaccination requirements directly through our award-winning digital channels," said Linda Jojo, United's executive vice president for technology and Chief Digital Officer. "As more Americans resume international travel, this enhancement to our mobile app and website will give our customers confidence and peace-of mind knowing they have access to all of the information and services they need right in the palm of their hand or on their laptop."
Through United's Travel Ready Center, customers can view a list of localized, eligible COVID testing locations, now including select Albertsons Companies and Walmart locations, as well as additional popular drug store, pharmacy chains, and local healthcare providers across the country. Customers can then select their preferred location and schedule an appointment directly through United's website and mobile app. Once the test is reviewed, customers will see a status indicator informing them that they are "travel-ready" and can receive their mobile boarding pass. The airline plans to continue to expand its offering, including adding international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
"At Albertsons Companies, we are always seeking convenient solutions for our customers, especially during the COVID-19 pandemic. Our partnership with United Airlines, to provide access to pre-travel COVID testing, is just another example of this intent," said Omer Gajial, Albertsons Companies SVP of Pharmacy and Health. "With our integrated testing solution, our customers can easily schedule their COVID-19 test at one of our convenient store locations, and results are seamlessly and confidentially delivered to United Airlines."
"Our TrustAssure™ platform was engineered to deliver a compliant, clinically sound, state of the art solution that leverages interoperability to thousands of COVID testing locations around the world," said Joseph Gonzalez, Chief Strategy Officer for CLX Health. "The domestic expansion of our TrustAssure network of premier national retail partners supporting COVID-19 testing, including Albertsons and Walmart locations in the United States, will provide travelers a multitude of choices virtually anywhere in the country to help them meet their travel requirements."
"Together with United, Albertsons and Walmart, we innovated at speed and scale to help implement a solution for United's customers, creating a system designed to give them greater support and confidence to navigate the new complexities introduced as a result of COVID-19," said Emily Weiss, global lead of Accenture's Travel industry group. "We are proud to help with this effort and provide a solution to make meeting travel requirements easier for customers as they continue to resume flying domestically and internationally."
Today's news is the latest initiative the airline has introduced in recent months to make travel easier for customers who need proof of a negative COVID-19 test. United was the first to set up an easy way for international travelers to bring a CDC-approved test with them, self-administer while abroad, and return home through an innovative collaboration with Abbott. United was also the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London.
Airline's digital channels now offer customers easy access to more than 3,000 testing locations via Accenture and CLX Health's TrustAssure™ Platform integration
Customers can book appointments and have test results directly validated on United's mobile app and website to be cleared for travel
Photos(1)
CHICAGO, Aug. 19, 2021
Starting today, United customers can access even more COVID testing locations, including more than 3,000 new Walmart and Albertson Companies locations across the U.S., through the airline's website and mobile app in the Travel Ready Center. Customers can now easily book COVID-19 testing appointments at more than 3,800 total testing providers powered by Accenture technology and the CLX Health's TrustAssure™ network and have their results delivered within 4 to 48 hours of their test and directly submitted to United's website and mobile app to be reviewed for their flight.
United remains the only airline that gives customers destination-specific travel requirements and the ability to upload country-specific required forms, testing results and vaccination records, all within the United App and on United.com. To date, nearly 3.3 million vaccination records, test results and destination entry forms have been submitted through United's online platforms.
"United continues to deliver solutions that make it simple for customers to understand and meet all testing and vaccination requirements directly through our award-winning digital channels," said Linda Jojo, United's executive vice president for technology and Chief Digital Officer. "As more Americans resume international travel, this enhancement to our mobile app and website will give our customers confidence and peace-of mind knowing they have access to all of the information and services they need right in the palm of their hand or on their laptop."
Through United's Travel Ready Center, customers can view a list of localized, eligible COVID testing locations, now including select Albertsons Companies and Walmart locations, as well as additional popular drug store, pharmacy chains, and local healthcare providers across the country. Customers can then select their preferred location and schedule an appointment directly through United's website and mobile app. Once the test is reviewed, customers will see a status indicator informing them that they are "travel-ready" and can receive their mobile boarding pass. The airline plans to continue to expand its offering, including adding international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
"At Albertsons Companies, we are always seeking convenient solutions for our customers, especially during the COVID-19 pandemic. Our partnership with United Airlines, to provide access to pre-travel COVID testing, is just another example of this intent," said Omer Gajial, Albertsons Companies SVP of Pharmacy and Health. "With our integrated testing solution, our customers can easily schedule their COVID-19 test at one of our convenient store locations, and results are seamlessly and confidentially delivered to United Airlines."
"Our TrustAssure™ platform was engineered to deliver a compliant, clinically sound, state of the art solution that leverages interoperability to thousands of COVID testing locations around the world," said Joseph Gonzalez, Chief Strategy Officer for CLX Health. "The domestic expansion of our TrustAssure network of premier national retail partners supporting COVID-19 testing, including Albertsons and Walmart locations in the United States, will provide travelers a multitude of choices virtually anywhere in the country to help them meet their travel requirements."
"Together with United, Albertsons and Walmart, we innovated at speed and scale to help implement a solution for United's customers, creating a system designed to give them greater support and confidence to navigate the new complexities introduced as a result of COVID-19," said Emily Weiss, global lead of Accenture's Travel industry group. "We are proud to help with this effort and provide a solution to make meeting travel requirements easier for customers as they continue to resume flying domestically and internationally."
Today's news is the latest initiative the airline has introduced in recent months to make travel easier for customers who need proof of a negative COVID-19 test. United was the first to set up an easy way for international travelers to bring a CDC-approved test with them, self-administer while abroad, and return home through an innovative collaboration with Abbott. United was also the first airline to offer COVID-19 tests to customers traveling from San Francisco to Hawaii, and the first to launch a free transatlantic COVID-19 testing pilot program for customers traveling from Newark to London.
UA's "Travel Ready Center" - Q&A, issues,....
Sep 22, 2021, 3:16 pm
#211
Join Date: Jun 2011
Posts: 923
UA is having issues with the Travel Ready Center. The link to the TRC is missing from my upcoming GRU-EWR flight. I uploaded test results yesterday and didn't get the text from UA's SMS account that the document has been received. When I went to the TRC directly, it told me my GRU-EWR flight was in the TRC. No bueno.
Sep 23, 2021, 1:59 pm
#212
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
Things got cleared up because TRC is back on my reservation page, I was able to find my reservation in TRC, and I was able to upload and get my test results approved. I've flown back from GRU before since TRC was rolled out and this was the first time I've had a problem.
Sep 23, 2021, 3:07 pm
#213
Join Date: Jun 2011
Posts: 923
Things got cleared up because TRC is back on my reservation page, I was able to find my reservation in TRC, and I was able to upload and get my test results approved. I've flown back from GRU before since TRC was rolled out and this was the first time I've had a problem.
Sep 24, 2021, 7:12 am
#214
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
I couldn't tell from your previous post: is your flight in question within three days of now? You cannot upload until you enter that timeframe.
Sep 24, 2021, 12:14 pm
#215
Join Date: Jun 2011
Posts: 923
Sep 24, 2021, 12:28 pm
#216
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
You don't need to book a test through the TRC tool to be able to upload results through it, right? I see the option to book (around me, it's only showing Safeway), but already have another booked through a different drive-thru, which comes with documents meant for travel (not sure if there's a QR code with it for that). I assume that once it is T-72, I should have an option to upload the documents I get to have it 'cleared' and to allow check in, even if not booked through UA partners?
Sep 24, 2021, 12:39 pm
#217
Join Date: Sep 2018
Programs: UA Gold, Hilton Gold, Marriott Gold, IHG Platinum Elite
Posts: 185
You don't need to book a test through the TRC tool to be able to upload results through it, right? I see the option to book (around me, it's only showing Safeway), but already have another booked through a different drive-thru, which comes with documents meant for travel (not sure if there's a QR code with it for that). I assume that once it is T-72, I should have an option to upload the documents I get to have it 'cleared' and to allow check in, even if not booked through UA partners?
Sep 24, 2021, 5:16 pm
#218
Join Date: Jun 2011
Posts: 923
Sep 28, 2021, 9:24 am
#219
Join Date: Oct 2013
Location: KEWR
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, National Exec, GE/Nexus
Posts: 501
I have a flight EWR-BRU coming up. Normally pre-pandemic I would just head over to the gate. Do I need to check in at the luggage counters? Even if TRC stuff is filled out completely?
Sep 28, 2021, 9:34 am
#220
Join Date: Sep 2018
Programs: UA Gold, Hilton Gold, Marriott Gold, IHG Platinum Elite
Posts: 185
no. Assuming they approve your documents through the TRC which for Brussels should just be the PLF and vaccination certificate - a mobile boarding pass will be issued. They will quickly verify the documents at the gate.
Sep 28, 2021, 12:25 pm
#221
Join Date: Dec 2017
Posts: 42
France Entry Requirements
The TRC seems to be insisting on a negative COVID test, even though this is not required for vaccinated US travelers. Has the lack of a test been a problem for anyone at airport check-in? I have an upcoming flight to Paris, and would just as soon avoid the hassle of a test if not needed. Thanks in advance.
Sep 29, 2021, 10:07 pm
#222
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,201
My access to the TRC was fine for the past few days and I received emails to begin uploading documents but today when I tried to access the TRC from the United app, I get a “Reservation Ineligible” error.
United is only flying my first segment then I switch to LX, but I’m wondering if I should just ignore the TRC process altogether and check in at the counter? I really don’t want to interact with any airport agents.
United is only flying my first segment then I switch to LX, but I’m wondering if I should just ignore the TRC process altogether and check in at the counter? I really don’t want to interact with any airport agents.
Sep 30, 2021, 6:25 am
#223
Join Date: Oct 2013
Location: KEWR
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, National Exec, GE/Nexus
Posts: 501
Update on my EWR-BRU-Spain flight. Documents I uploaded were accepted in TRC. No matter how many times I put in my passport info (expiration date), green check does not appear for that section. I checked in using the mobile app, scanned my passport, and it just says that I have to go see an agent at check-in. I was hoping to avoid the interaction like bocastephen above.
Update from the airport - I checked in 3rd level. At the carryon only kiosk, the agent just looked at my vax card. Did not look for the PLF (I have it). Quick checkin, albeit very cursory. At the gate every 5 minutes GA is announcing that PLF needs to be filled out, so there is that. No mention of requiring test results (which I also have).
Update from the airport - I checked in 3rd level. At the carryon only kiosk, the agent just looked at my vax card. Did not look for the PLF (I have it). Quick checkin, albeit very cursory. At the gate every 5 minutes GA is announcing that PLF needs to be filled out, so there is that. No mention of requiring test results (which I also have).
Last edited by miasmal; Sep 30, 2021 at 3:33 pm
Sep 30, 2021, 7:29 am
#224
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
https://www.flyertalk.com/forum/33607728-post404.html
Sep 30, 2021, 10:00 am
#225
Join Date: Sep 2018
Programs: UA Gold, Hilton Gold, Marriott Gold, IHG Platinum Elite
Posts: 185
Are you sure that no COViD test is required? See the post below.
https://www.flyertalk.com/forum/33607728-post404.html
https://www.flyertalk.com/forum/33607728-post404.html
"Passengers are exempt from pre-departure testing and obtaining an essential travel certificate when travelling with a Covid vaccination certificate showing completion of COVID-19 vaccination 2 weeks before arrival."