Jan 20, 2021, 12:13 am

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Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.

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Use this thread for a simple, basic question. Moderators may move posts to a new / existing thread if appropriate.
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Dec 30, 2021, 10:50 pm

#661

erifax

Join Date: Feb 2013

Location: Dublin

Programs: BA GCH

Posts: 116

A quick and somewhat optimistic question: spouse and I are on SMF-SFO-EWR-DUB tomorrow (31st) and just had the first leg canceled. The original booking is in Polaris (class P) for all but the SMF-SFO flight -- which is B.

I'm currently waiting on hold with UA now for a rebook, is there any hope I can convince them to rebook us onto the direct EI from SFO to DUB? We aren't able to make it to SFO for the EWR flight, but would be able to for the much later EI to DUB flight.

Dec 31, 2021, 9:07 am

#662

findark

FlyerTalk Evangelist

Join Date: Nov 2014

Location: MSP

Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found

Posts: 14,378

Definitely a hope. I would not say a guarantee, but a hope. Did you get it?

Dec 31, 2021, 9:11 am

#663

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,400

Quote:

Originally Posted by findark

Definitely a hope. I would not say a guarantee, but a hope. Did you get it?

In years past I would have said keep pushing until they do it. These days who knows. Fingers crossed for OP's sake.

Dec 31, 2021, 10:04 am

#664

JimInOhio

Join Date: Jun 2014

Programs: UA MM

Posts: 4,101

Quote:

Originally Posted by Kacee

In years past I would have said keep pushing until they do it. These days who knows. Fingers crossed for OP's sake.

I’m guessing they made a relatively simple change to SMF-DEN-EWR-DUB (provided there was space).

Dec 31, 2021, 11:02 am

#665

erifax

Join Date: Feb 2013

Location: Dublin

Programs: BA GCH

Posts: 116

Quote:

Originally Posted by findark

Definitely a hope. I would not say a guarantee, but a hope. Did you get it?

We did! I suggested it over the phone and they were quite amenable right out of the gate. I also heard in the background lots of cross-carrier moves (e.g; to Delta).

artvandalay, Kacee and findark like this.

Dec 31, 2021, 11:39 am

#666

UAL250

Join Date: Jul 2011

Location: In between IAD and DCA

Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist

Posts: 2,262

Flying to the Midwest through ORD on Sunday. One of the legs got canceled and they re-booked me on a later flight. The app/text message link gave me options to change to a different day or airport/flight. I went through those options but didn't change because I wanted to think about it this morning. Now when I try to get that screen on the app again it tells me I'm outside the check-in window. Am I just out of luck until check-in now and can't change for free anymore? I must've accepted their change without really paying attention. Or could I maybe call? The option they have me on is not ideal for me. Thanks!

Dec 31, 2021, 12:17 pm

#667

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,731

Quote:

Originally Posted by UAL250

... Or could I maybe call? ...

yes while should be able to change by try to check-in again (the regular reservation change feature will not work, but check-in will allow you to change), it will probably be easier to call

UAL250 likes this.

Last edited by WineCountryUA; Dec 31, 2021 at 2:43 pm Reason: typo