cfischer

Downgrade compensation is not applicable here. There was no downgrade. The flight was cancelled and the OP decided to fly on the next available flight in coach. Only a difference in fare applies in such scenarios, plus any CS gesture for the cancelled flight. Downgrade comp only applies when a pax is downgraded from a confirmed premium seat to a lower cabin.

Kacee

Sure there was, and it is. Read the OP all the way through. There was "another reservation" that was downgraded.

ContinentalSilver11

Yes the one reservation was booked first class and was cancelled due to mechanical issues. Upon rebooking, due to limited flight options there was no available first class the next day and I was placed in Economy.

Kacee

Well that's the same reservation, not a different one, and it's true, you're not entitled to DG comp if the downgrade occurs through the rebooking process. The theory is the downgrade was "voluntary" because you could have waited for another flight with available F. So all you get is fare differential.

danielflyer

This is nice but 7,500 is what I get when WiFi isn’t working. I would politely ask for more.

ContinentalSilver11

I was told to email customer service so I will see what the offer is for change.

ymx

This scenario happened yesterday and wondering what I'm entitled to:

I was booked on a one-way, one-stop flight from airport A to C with a connection at airport B. My first leg to A to B was delayed by more than 2 hours which would cause me to miss my leg from B-C. The system generated a new flight for me with a stopover at a different airport which would have gotten me home a day later and put me on a redye.

I was able to book a flight myself on Southwest to get me to B in time to make my original United leg from B-C.

A United phone agent canceled my full ticket A-B-C and used those funds to keep my B-C, maintaining my upgraded first-class seat on this flight. She told me I would need to contact customer relations after I had flown to request compensation for the fact that I had to rebook myself manually on another airline.

However, I automatically received an email yesterday with the subject "Refund Request" that seems to suggest a refund request has already been submitted for me, for the full amount of the original United ticket. Does this make sense? Or could this have been the refund that was applied to the truncated ticket from B-C.

Thanks for any feedback.

jsloan

You're entitled to a refund of the A-B flight coupon due to the involuntary change. The refund calculation is a little opaque, but it should generally be similar to the number of PQDs that were going to be earned on that segment, plus an amount for taxes. I don't remember ever seeing a "Refund Request" email due to a change being made by an agent, and it certainly wouldn't be normal to refund the entire amount of the purchase, rather than a prorated amount.

Separately, if the delay was within United's control (and sometimes, but not usually, if it wasn't), they'll generally send you a travel credit for the inconvenience. Although you can tell them the amount that you spent on the Southwest ticket, I wouldn't get my hopes up about getting the entire amount. While UA has agreements in place with American, Delta, and Alaska to handle re-routes, they do not have an agreement in place with Southwest.

What I would do is wait to see if a refund hits your credit card, and then submit a new refund request if it doesn't. Separately, you can reach out to customer service to inquire about compensation.

ymx

Thanks so much for this info! What I forgot to mention is that my original booking was a Q fare (economy unrestricted) so fully refundable. Does that change things?

fumje

I don't see any way that changes anything. The advice above from jsloan is good — wait to see what you get refunded then decide if you want to pursue something. Refundable fare or not doesn't really figure into this case, since it is IRROPS.

As an aside, I think they are changing the refund process somehow. I am getting emails that I never did before (such as the 'Refund Request' subject line one that you mentioned).

lincolnjkc

It's a relatively new phenomenon but my past couple agent-initiated change/cancels have gotten the email within about 24 hours (actually, even when I've canceled/refunded a wholly unused ticket in the past 6 months or so I've also gotten the email -- which never happened before) generally OP should get a final confirmation email within 7 days or so indicating the refund amount and should hit the card shortly after that email (at least from what my admin tells me … I don't see our corporate CC statements myself)

msg75

RSW-EWR during Game 7 of the World Series.

DirectTV live channels would not work after 3 resets and Wi-Fi would not connect.

Many sincere apologies from the FA who asked, unsolicited, if I wanted an e-cert or miles. A couple taps on her device and I had $175 e-cert waiting when we landed.

_fx

SFO-SYD last night cancelled after 3 hours onboard the aircraft. Slept overnight in SFO on a bench because UA couldn’t find hotels. Next day, delayed AGAIN (not long but still) because UA didn’t load bags from before properly (they had all day to do this).

Full J ticket, no status. Offered $300 without asking. Should I ask for more?

lincolnjkc

I certainly would on a full J ticket -- I've gotten virtually the same amount for a 4 hour delay for a 1 hour flight. Without status, I wouldn't get your hopes up too far, but its certainly worth asking...Reason for cancel? Assuming MX based on the onboard time.

threeoh

Help me out here: I'm having a hard time imagining a sequence of events leading me to buy a full J ticket and then sleep in the airport on a 24-hour delay instead of taking a taxi to the nearest hotel.