United Consolidated Compensation Thread [Archive]
Aug 29, 2019, 8:21 am
#1261
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,156
Aug 29, 2019, 8:39 am
#1262
Join Date: Sep 2018
Programs: UA 1K, LH FT, Marriott Plat, IHG Gold, Hertz PC, Avis PPlus
Posts: 72
Aug 30, 2019, 8:23 am
#1263
Join Date: Oct 2013
Location: KEWR
Programs: UA 1K, HH Diamond, SPG/Marriott Gold, Hyatt Plat, National Exec, GE/Nexus
Posts: 501
DEN-EWR, 1:30pm flight delayed due to issue with incoming plane (said air conditioning), then scheduled for 4:30pm. Boarded plane, captain says issue with ground radio after about 1.5 hours. Deplane, reschedule for 9:00pm. At 9:30pm flight got cancelled and new time 7:30am next day. Got text/email for proactive hotel/meal vouchers. Booked hotel without going through customer service. Appreciation link for $275. 1k on P fare. Next day plane left on time (same aircraft).
Aug 30, 2019, 10:32 am
#1264
Join Date: Jan 2013
Posts: 1,435
DEN-EWR, 1:30pm flight delayed due to issue with incoming plane (said air conditioning), then scheduled for 4:30pm. Boarded plane, captain says issue with ground radio after about 1.5 hours. Deplane, reschedule for 9:00pm. At 9:30pm flight got cancelled and new time 7:30am next day. Got text/email for proactive hotel/meal vouchers. Booked hotel without going through customer service. Appreciation link for $275. 1k on P fare. Next day plane left on time (same aircraft).
Aug 31, 2019, 11:41 am
#1265
Join Date: May 1999
Location: JFK, LGA, EWR
Programs: AA Platinum (Lifetime), United GS, HHonors Diamond, Shangri-la Diamond, Marriott Platinum
Posts: 549
i was on 1784 EWR --- MCI on thursday, 8/29... scheduled departure 7:55 PM. ATC delayed incoming aircraft due to strong winds. 15 minute delay stretched to 3 hours. incoming plane arrived and immediately wenty MX (steering issues/hydraulics). snack cart came out at three hours.
they said they'll try to find a new plane. no GS agent at that hour (around 11 PM), but gate agent issues $20 meal vouchers for all. (curiously, he just printed out vouchers for all passengers and doled them out from the top of the pile, irrespective of name. apparently, these are bearer instruments... who knew?)
they did find a new plane, but it hadn't left ft. myers yet. new departure time from EWR: 1:40 AM. we wind up pushing back almost exactly six hours after the original departure time and arriving almost exactly six hours late.
an announcement was made on board to visit united cares for compensation. i received a proactive service recovery email offering $125 or 6250 miles. seems thin for GS in front cabin, but i haven't had a service issue (other than wifi) or a delay on a domestic flight recently, so maybe i'm out of touch. i was traveling on an award ticket, but that usually doesn't matter. yes, i know the first three hours were technically due to a weather delay. but the MX trumped that and added an additional three hours for a total of six.
i was disappointed that there was no GS agent looking after me. no phone call, no protection on flights the next day. and had there been a proactive call, i could have arrived at the airport an hour earlier and taken the ORD flight and then a connection and arrived close to the scheduled time. but that flight was closed by the time i got to the airport.
irrops delays are supposed to be where the GS program shines... but i have never really had good service during irrops.
they said they'll try to find a new plane. no GS agent at that hour (around 11 PM), but gate agent issues $20 meal vouchers for all. (curiously, he just printed out vouchers for all passengers and doled them out from the top of the pile, irrespective of name. apparently, these are bearer instruments... who knew?)
they did find a new plane, but it hadn't left ft. myers yet. new departure time from EWR: 1:40 AM. we wind up pushing back almost exactly six hours after the original departure time and arriving almost exactly six hours late.
an announcement was made on board to visit united cares for compensation. i received a proactive service recovery email offering $125 or 6250 miles. seems thin for GS in front cabin, but i haven't had a service issue (other than wifi) or a delay on a domestic flight recently, so maybe i'm out of touch. i was traveling on an award ticket, but that usually doesn't matter. yes, i know the first three hours were technically due to a weather delay. but the MX trumped that and added an additional three hours for a total of six.
i was disappointed that there was no GS agent looking after me. no phone call, no protection on flights the next day. and had there been a proactive call, i could have arrived at the airport an hour earlier and taken the ORD flight and then a connection and arrived close to the scheduled time. but that flight was closed by the time i got to the airport.
irrops delays are supposed to be where the GS program shines... but i have never really had good service during irrops.
Aug 31, 2019, 11:54 am
#1266
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
i was on 1784 EWR --- MCI on thursday, 8/29... scheduled departure 7:55 PM. ATC delayed incoming aircraft due to strong winds. 15 minute delay stretched to 3 hours. incoming plane arrived and immediately wenty MX (steering issues/hydraulics). snack cart came out at three hours.
they said they'll try to find a new plane. no GS agent at that hour (around 11 PM), but gate agent issues $20 meal vouchers for all. (curiously, he just printed out vouchers for all passengers and doled them out from the top of the pile, irrespective of name. apparently, these are bearer instruments... who knew?)
they did find a new plane, but it hadn't left ft. myers yet. new departure time from EWR: 1:40 AM. we wind up pushing back almost exactly six hours after the original departure time and arriving almost exactly six hours late.
an announcement was made on board to visit united cares for compensation. i received a proactive service recovery email offering $125 or 6250 miles. seems thin for GS in front cabin, but i haven't had a service issue (other than wifi) or a delay on a domestic flight recently, so maybe i'm out of touch. i was traveling on an award ticket, but that usually doesn't matter. yes, i know the first three hours were technically due to a weather delay. but the MX trumped that and added an additional three hours for a total of six.
i was disappointed that there was no GS agent looking after me. no phone call, no protection on flights the next day. and had there been a proactive call, i could have arrived at the airport an hour earlier and taken the ORD flight and then a connection and arrived close to the scheduled time. but that flight was closed by the time i got to the airport.
irrops delays are supposed to be where the GS program shines... but i have never really had good service during irrops.
they said they'll try to find a new plane. no GS agent at that hour (around 11 PM), but gate agent issues $20 meal vouchers for all. (curiously, he just printed out vouchers for all passengers and doled them out from the top of the pile, irrespective of name. apparently, these are bearer instruments... who knew?)
they did find a new plane, but it hadn't left ft. myers yet. new departure time from EWR: 1:40 AM. we wind up pushing back almost exactly six hours after the original departure time and arriving almost exactly six hours late.
an announcement was made on board to visit united cares for compensation. i received a proactive service recovery email offering $125 or 6250 miles. seems thin for GS in front cabin, but i haven't had a service issue (other than wifi) or a delay on a domestic flight recently, so maybe i'm out of touch. i was traveling on an award ticket, but that usually doesn't matter. yes, i know the first three hours were technically due to a weather delay. but the MX trumped that and added an additional three hours for a total of six.
i was disappointed that there was no GS agent looking after me. no phone call, no protection on flights the next day. and had there been a proactive call, i could have arrived at the airport an hour earlier and taken the ORD flight and then a connection and arrived close to the scheduled time. but that flight was closed by the time i got to the airport.
irrops delays are supposed to be where the GS program shines... but i have never really had good service during irrops.
Sep 2, 2019, 10:10 pm
#1267
Join Date: Feb 2018
Location: IAD
Programs: UA Gold
Posts: 209
Emailed Customer Care in regards to this fiasco:
WHY is UA 960 cancelled today (1 Aug 2019)? Rescheduled as UA2827?
Didn't ask for anything, just laid out the facts. Since I have no status quite yet, I wasn't expecting much, if anything at all, since UA did get me to my destination (albeit 2 hours 50 minutes later than originally scheduled flight), and I did end up flying in Polaris (though I did have to push to make that happen).
To my surprise, UA sent a $200 ETC two days after I emailed them. Very happy with that. First time I've ever emailed CC about any issues, so not sure if that made a difference.
Also sent a second email (same day as first one) about issues with the return flights (subpar Polaris experience, one of the lavs was disgusting, and 2.5 hour late arrival at final destination due to late incoming a/c and then maintenance issues). Haven't received a response to that one yet, but it's only been 11 days and the auto-reply said they'd respond within 18-21 days.
Didn't ask for anything in that email either, but if they send another $200 ETC for those flights, I'll move my IAD-FRA flights going forward from LH back to UA (I abandoned UA for LH on that route a couple years ago due to consistently crappy service and UA not having PE).
WHY is UA 960 cancelled today (1 Aug 2019)? Rescheduled as UA2827?
Didn't ask for anything, just laid out the facts. Since I have no status quite yet, I wasn't expecting much, if anything at all, since UA did get me to my destination (albeit 2 hours 50 minutes later than originally scheduled flight), and I did end up flying in Polaris (though I did have to push to make that happen).
To my surprise, UA sent a $200 ETC two days after I emailed them. Very happy with that. First time I've ever emailed CC about any issues, so not sure if that made a difference.
Also sent a second email (same day as first one) about issues with the return flights (subpar Polaris experience, one of the lavs was disgusting, and 2.5 hour late arrival at final destination due to late incoming a/c and then maintenance issues). Haven't received a response to that one yet, but it's only been 11 days and the auto-reply said they'd respond within 18-21 days.
Didn't ask for anything in that email either, but if they send another $200 ETC for those flights, I'll move my IAD-FRA flights going forward from LH back to UA (I abandoned UA for LH on that route a couple years ago due to consistently crappy service and UA not having PE).
Sep 3, 2019, 9:09 am
#1268
Join Date: Aug 2008
Location: DCA, IAD (not BWI if I can help it)
Programs: UA 1MM 1K, Marriott Gold, Hyatt Explorist, status-free on AA, AS, B6, DL, WN, Amtrak, etc.
Posts: 1,481
UA 106 left IAD 5 hours and 18 minutes late and arrived in MUC this morning 4 hours and 48 minutes late. Bad weather at IAD gets the blame for maybe an hour and a half of that, but a radio malfunction in the originally scheduled 777 bears responsibility for the rest. Cabin crew told everybody to visit united.com/unitedcares, and UA also e-mailed me directly with a link to that; plugging in my MP number yielded an offer of $200 or 10,000 miles that I have not yet accepted. Does that seem on the low end for a 1K on a TATL flight?
Sep 3, 2019, 9:28 am
#1269
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
UA 106 left IAD 5 hours and 18 minutes late and arrived in MUC this morning 4 hours and 48 minutes late. Bad weather at IAD gets the blame for maybe an hour and a half of that, but a radio malfunction in the originally scheduled 777 bears responsibility for the rest. Cabin crew told everybody to visit united.com/unitedcares, and UA also e-mailed me directly with a link to that; plugging in my MP number yielded an offer of $200 or 10,000 miles that I have not yet accepted. Does that seem on the low end for a 1K on a TATL flight?
Sep 3, 2019, 9:35 am
#1270
Join Date: May 2015
Location: YUL
Programs: AC 50K, *A Gold
Posts: 301
IROP - rerouted - how do I get UA to pay back the train ticket?
Hi all,
last night before going to bed (had a 6:25 AM YUL to EWR) I get a notice saying the flight is cancelled (around 9pm).
after many attempts to convince them to get me on a YUL-LGA/JFK they say it's all full except business class and they can't switch me classes (keep in mind the YUL-EWR ticket is an ERJ145 with no Business so I couldn't even originally book business).
All the were ready to accommodate was YUL-EWR 2 days later. (Wednesday night instead of Tuesday morning originally).
They offer 5:50AM YUL-PHL on American Airlines.
I take it.
And I pay 60$ for a train ticket from Philly 30th St to New York Penn, I rush from PHL airport to Philly Amtrak station and miss the original train by 2 minutes.
I have to pay a 17$ fee to get booked on the next train to NY which was 45minutes later.
Will UA reimburse me the train ticket (60$), the Airport Tram/SeptA to Philly 30th (6$), and the Amtrak change fee (17$)?
I understand this is a strech, but I feel cheated as I was made aware right before going to bed that my 6AM is cancelled and they didn't even rebook me on anything. I had to call them and find an alternative because I had meetings in the morning in NY.
Thoughts??
last night before going to bed (had a 6:25 AM YUL to EWR) I get a notice saying the flight is cancelled (around 9pm).
after many attempts to convince them to get me on a YUL-LGA/JFK they say it's all full except business class and they can't switch me classes (keep in mind the YUL-EWR ticket is an ERJ145 with no Business so I couldn't even originally book business).
All the were ready to accommodate was YUL-EWR 2 days later. (Wednesday night instead of Tuesday morning originally).
They offer 5:50AM YUL-PHL on American Airlines.
I take it.
And I pay 60$ for a train ticket from Philly 30th St to New York Penn, I rush from PHL airport to Philly Amtrak station and miss the original train by 2 minutes.
I have to pay a 17$ fee to get booked on the next train to NY which was 45minutes later.
Will UA reimburse me the train ticket (60$), the Airport Tram/SeptA to Philly 30th (6$), and the Amtrak change fee (17$)?
I understand this is a strech, but I feel cheated as I was made aware right before going to bed that my 6AM is cancelled and they didn't even rebook me on anything. I had to call them and find an alternative because I had meetings in the morning in NY.
Thoughts??
Sep 3, 2019, 9:37 am
#1271
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,847
UA 106 left IAD 5 hours and 18 minutes late and arrived in MUC this morning 4 hours and 48 minutes late. Bad weather at IAD gets the blame for maybe an hour and a half of that, but a radio malfunction in the originally scheduled 777 bears responsibility for the rest. Cabin crew told everybody to visit united.com/unitedcares, and UA also e-mailed me directly with a link to that; plugging in my MP number yielded an offer of $200 or 10,000 miles that I have not yet accepted. Does that seem on the low end for a 1K on a TATL flight?
Sep 3, 2019, 9:55 am
#1272
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
UA 106 left IAD 5 hours and 18 minutes late and arrived in MUC this morning 4 hours and 48 minutes late. Bad weather at IAD gets the blame for maybe an hour and a half of that, but a radio malfunction in the originally scheduled 777 bears responsibility for the rest. Cabin crew told everybody to visit united.com/unitedcares, and UA also e-mailed me directly with a link to that; plugging in my MP number yielded an offer of $200 or 10,000 miles that I have not yet accepted. Does that seem on the low end for a 1K on a TATL flight?
Sep 3, 2019, 9:59 am
#1273
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Sep 3, 2019, 10:06 am
#1274
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Hi all,
last night before going to bed (had a 6:25 AM YUL to EWR) I get a notice saying the flight is cancelled (around 9pm).
after many attempts to convince them to get me on a YUL-LGA/JFK they say it's all full except business class and they can't switch me classes (keep in mind the YUL-EWR ticket is an ERJ145 with no Business so I couldn't even originally book business).
All the were ready to accommodate was YUL-EWR 2 days later. (Wednesday night instead of Tuesday morning originally).
They offer 5:50AM YUL-PHL on American Airlines.
I take it.
And I pay 60$ for a train ticket from Philly 30th St to New York Penn, I rush from PHL airport to Philly Amtrak station and miss the original train by 2 minutes.
I have to pay a 17$ fee to get booked on the next train to NY which was 45minutes later.
Will UA reimburse me the train ticket (60$), the Airport Tram/SeptA to Philly 30th (6$), and the Amtrak change fee (17$)?
I understand this is a strech, but I feel cheated as I was made aware right before going to bed that my 6AM is cancelled and they didn't even rebook me on anything. I had to call them and find an alternative because I had meetings in the morning in NY.
Thoughts??
last night before going to bed (had a 6:25 AM YUL to EWR) I get a notice saying the flight is cancelled (around 9pm).
after many attempts to convince them to get me on a YUL-LGA/JFK they say it's all full except business class and they can't switch me classes (keep in mind the YUL-EWR ticket is an ERJ145 with no Business so I couldn't even originally book business).
All the were ready to accommodate was YUL-EWR 2 days later. (Wednesday night instead of Tuesday morning originally).
They offer 5:50AM YUL-PHL on American Airlines.
I take it.
And I pay 60$ for a train ticket from Philly 30th St to New York Penn, I rush from PHL airport to Philly Amtrak station and miss the original train by 2 minutes.
I have to pay a 17$ fee to get booked on the next train to NY which was 45minutes later.
Will UA reimburse me the train ticket (60$), the Airport Tram/SeptA to Philly 30th (6$), and the Amtrak change fee (17$)?
I understand this is a strech, but I feel cheated as I was made aware right before going to bed that my 6AM is cancelled and they didn't even rebook me on anything. I had to call them and find an alternative because I had meetings in the morning in NY.
Thoughts??
In your note, be succinct, and forget about including the completely unrelated stuff about missing your train - you chose to book something too close and you lost that bet. That has absolutely zero to do with UA. Auto rebooking can take some time, and typically, you can do this yourself on the app.
Timing may not have been on your side, but personally, if they didn’t have availability to EWR or LGA/JFK in the time you wanted to be there nonstop, I would have asked to see what they had via YYZ - those flights on AC leave often - usually every 30 minutes in the morning. Though even that might not have helped - Tuesday morning after Labor Day is probably pretty full on most routes, and while there likely would have been space to YYz, I’d bet LGA/EWR would be more challenging.
Sep 3, 2019, 10:31 am
#1275
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Ohhh, right. I always forget about that. The 1 time I've claimed EC261 when going into the EU was on an EU based carrier, whereas I've had claims coming out of the EU on UA a couple times. Sorry for any confusion!