jsloan

WineCountryUA

You are correct although I think there have been at least one report of UA personnel using the US rules in international situations without local laws. But appears that was optional. A Central American location I vaguely remember. But we are getting OT.

But the original point was the US rules still would have not provided mandatory compensation due to the exemption.

HkCaGu

Looks like the demand is >4x73G/week. Wed 4/17 HKG-GUM was overbooked again. Mom (UA*S) was flying HKG-GUM-HNL-LAX, was offered VDB $300+hotel and SFO next day. In the end her seat wasn't needed, but checked bags was held back and accidentally not loaded. Bags flew HKG-SFO-LAX next day but took until 10 pm for delivery. No comp here.

FlyngSvyr

Write in for Comp on the baggage issue. That is a service failure.. They should throw her an ETC.

threeoh

An ETC probably and certainly cash reimbursement (up to ~$1,500) for any expenses actually incurred (toiletries, etc.).

FlyngSvyr

Interesting thing happened this weekend. I was walking to the car after arriving @ my destination & I received an email from customer care with 6,250 miles for an unnamed inconvenience on my flight. Surprised me as everything went fine, and I had no out of the ordinary interaction with the FA. We left a few minutes late, but arrived early, wifi worked throughout the flight & my Direct TV was fine, so I really had no complaints.

Then I vaguely remember the guy in the seat in front of my told the FA that his Direct TV audio was not working. I suspect she meant to give him some comp but keyed my seat in instead. Really wish he had asked for an ETC, as i like those better

lincolnjkc

Customer Care wrote back and generated an ETC at the upper end of my crystal ball -- no offer for out-of-pocket reimbursement, etc. -- not that I'm surprised or disappointed. The "sorry for the inconvenience but it's better than crashing" tone was a little strange but que sera, sera. I'm less dissatisfied.

garykung

Actually not true. Baggage delay is a statutory compensation that UA needs to pay outside the "goodwill gesture", i.e. ETCs. Specifically, if your baggage gets delayed, you can request UA to reimbursement for reasonable expenses, by checks, up to the DOT or the Montreal limit.

.Benjamin.

Kacee

The horror.

How do pax ever survive in economy with passengers shoulder to shoulder on both sides?
That's really not how it works. UA will give you what they believe is appropriate.

With no status, this sounds like $50-75 ETC.

Celticfrost

Hello everyone,

I was travelling on Aeroplan business reward ticket from LA to Melbourne. Flight 098 got diverted to Sydney this morning cue to poor weather as per United. So instead of arriving at 7:30am, we all had to pick up our bags in Sydney and were rebooked on Qantas/Vrigin to fly back to Melbourne causing a delay of 6+ hours.

As a result, United are offering $200 certificate only but not air miles. I remember when I travelled on United from Madrid to EWR and their entertainment flight system didnt work, United offered $125 or 5000 miles.

Should I just accept $200 certificate ? Other than 6-8 hours delay, I was unable to go to office.

Thanks

garykung

The short answer is yes.

It is a goodwill gesture. Based on what you have said, this was a WX that UA should not be responsible at all. You are lucky to received something.

While you can request UA for more (unlikely to happen) or ask for miles instead, UA will only deposit miles to its own account, not AP. The reality that you were on an AP award ticket indicates any UA miles may not work for you.

FlyerTalker70

As far as I'm aware Australia and the US have no laws on the books stating compensation. In addition, even compensation friendly places like the EU have carve outs for weather and other items supposedly outside control of the airline. Based on my spreadsheet tracking various UA compensation offers, what you received is more than fare given the circumstances (what are you expecting UA to do, get rid of the storm clouds?). At the end of the day they got you to the destination safely albeit not on time.

The other question you had was whether UA can issue miles as compensation. Yes, they can and frequently do give the option of taking miles instead of the travel certificate. Based on my spreadsheet I would expect that to come out to 10,000 UA miles. Note : UA can only issue miles for their FFP and not Aeroplan which is entirely managed by AC these days. You can usually do this by filling out the usual United Cares form or writing in to PremierVoice if you have United Premier status. IMHO the travel certificate is more valuable because you can book revenue flights using them which will accrue frequent flyer and elite status miles on UA or any *A partner. That being said, the miles may be useful if you don't want to tie yourself to revenue flights on UA.

Safe Travels,

James

IAH-OIL-TRASH

ContinentalFan