United Consolidated Compensation Thread [Archive]
#316
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,369
Regarding flight 222 yesterday, here's the info from the United flight status website. According to this info, it wasn't a weather related delay, but due to a "late inbound aircraft", so the fact that there may have been weather at ORD (or maybe the OP was implying the weather was in SFO because that's where the plane came from?) may just be a coincidence.
If the inbound plane was late due to bad weather somewhere earlier in the day, UA will classify it as a weather delay. They put up the "late inbound plane" message to try to limit the number of people who tell respond with, "what do you mean, bad weather? It's gorgeous outside." Operational Difficulties can also include weather -- ATC issues are lumped in there, and so are crew scheduling issues -- when the crew itself may have been delayed due to weather.
#317
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
...?
If the inbound plane was late due to bad weather somewhere earlier in the day, UA will classify it as a weather delay. They put up the "late inbound plane" message to try to limit the number of people who tell respond with, "what do you mean, bad weather? It's gorgeous outside." Operational Difficulties can also include weather -- ATC issues are lumped in there, and so are crew scheduling issues -- when the crew itself may have been delayed due to weather.
If the inbound plane was late due to bad weather somewhere earlier in the day, UA will classify it as a weather delay. They put up the "late inbound plane" message to try to limit the number of people who tell respond with, "what do you mean, bad weather? It's gorgeous outside." Operational Difficulties can also include weather -- ATC issues are lumped in there, and so are crew scheduling issues -- when the crew itself may have been delayed due to weather.
Maybe there was weather somewhere else that stopped the crew from getting into SFO the night before?
#318
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,369
OK, maybe I have to dig deeper...maybe there's some more proof here that it wasn't weather related? The flight from SFO to ORD (flight 734) arrived at SFO at 5:03pm on June 25, so it had been on the ground roughly 12 hours before it was scheduled to depart for ORD. And, looking at the weather report for San Francisco (granted, it's not for the SFO airport specifically, but I can't imagine it would be all that different), here's what I found. It looks like it was relatively clear (10 mile vis) and only "passing clouds" at the scheduled 5:35am departure time.
Maybe there was weather somewhere else that stopped the crew from getting into SFO the night before?
Maybe there was weather somewhere else that stopped the crew from getting into SFO the night before?
There was weather Sunday at Newark that potentially could have caused downline timeouts.
Ultimately, you're unlikely to be able to trace this back to its source without access to UA's systems.
Back on topic, I was on a flight this weekend that was delayed overnight due to Newark weather and then a crew timeout. The delay was initially coded as weather, but by the next morning, UA had changed it to "late inbound crew" and provided proactive compensation. I was stunned.
#319
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,451
Don't have anything conclusive to say about the 222/734/wx/mx/ops question, but I will just say my experience is that when planes spend more than 10 hours at an airport, they seem more likely to post a delay on their first subsequent flight. If that is the case, I am guessing it's that some sort of maint. that doesn't get fully finished or somehow fixes one thing while causing another to pop up.
Would love to see some real data on whether or not that observation is actually true, though.
Would love to see some real data on whether or not that observation is actually true, though.
#320
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,395
WX at SFO was fine that day, the inbound was coded late as "OPERATIONS" and unclear exactly what the cause was beyond that. It was swapped 753 -> 752 -> 77W, so despite the fact that the frame was at SFO for quite a while, it could have been any number of factors that led to the final swap. And it also could have been delayed leaving by an ORD GDP. So who knows.
#321
Join Date: Dec 2008
Location: SRQ
Programs: UA Plat-Million Miler (1.6MM), IHG-Plat Amb; Amex Plat-P, Marriott-Gold;Hertz Gold; Hilton-Gold
Posts: 762
Oh Wise UA FT Sages,
ORD-TPA in paid First Class, both of us are 1Ks and the plane (737-900) had non-functioning IFE-Streaming Video which they announced as we were lined up to board.
I was invited to take the survey after the flight and mentioned the non-working IFE. After three days I got no feedback from UA. I emailed 1KVoice to complain today (6/27). Is 1KVoice still functioning ? I ask as I usually get an email acknowledging my email with a case number within a half an hour. However that did not happen today.
Does a broken IFE on a Domestic Flight even rate a response/goodwill compensation from United these days ?
Your keen responses are appreciated.
ORD-TPA in paid First Class, both of us are 1Ks and the plane (737-900) had non-functioning IFE-Streaming Video which they announced as we were lined up to board.
I was invited to take the survey after the flight and mentioned the non-working IFE. After three days I got no feedback from UA. I emailed 1KVoice to complain today (6/27). Is 1KVoice still functioning ? I ask as I usually get an email acknowledging my email with a case number within a half an hour. However that did not happen today.
Does a broken IFE on a Domestic Flight even rate a response/goodwill compensation from United these days ?
Your keen responses are appreciated.
#322
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
Recent flight from IAH-PHX had broken power outlet for my seat. Submitted feedback via the contact us web form to let United know about the problem. I didn't specifically ask for compensation but received 2k miles.
#323
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
No Wi-Fi on SFO-BOS-SFO (yes both ways) and no in flight entertainment on the BOS-SFO flight either. These are long runs +5 hours where I needed Wi-Fi for work so very PO'ed about the lost time and constant boredom on the flight. Is it better to email customer care as stated in the above wiki or call? My wife paid for Wi-Fi on her flight so she is calling for refund (different flight same route). Anybody know why that flight seems to have regular issues with Wi-Fi connectivity?
#324
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
Emailed per wiki above received automated return type email back stating I would be contacted by CS agent later. Will report back of compensation, if any.
#325
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,944
No Wi-Fi on SFO-BOS-SFO (yes both ways) and no in flight entertainment on the BOS-SFO flight either. These are long runs +5 hours where I needed Wi-Fi for work so very PO'ed about the lost time and constant boredom on the flight. Is it better to email customer care as stated in the above wiki or call? My wife paid for Wi-Fi on her flight so she is calling for refund (different flight same route). Anybody know why that flight seems to have regular issues with Wi-Fi connectivity?
Good luck.
#326
Join Date: Oct 2012
Posts: 18
What is fair compensation
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. They could have gotten me out on the 13th - different route (longer-thru hk) but was not offered it and did not find out about it until to late to get to airport. Was only offered the flight for 7/15. Customer care offered 15K or $300 e-cert. It was a paid business class seat and I am global services. That seems light?? What is fair. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA
#327
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. They could have gotten me out on the 13th - different route (longer-thru hk) but was not offered it and did not find out about it until to late to get to airport. Was only offered the flight for 7/15. Customer care offered 15K or $300 e-cert. It was a paid business class seat and I am global services. That seems light?? What is fair. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA
I'd send in receipts when the trip is concluded, and also suggest that the $300 comp. for a lost day was disappointing, given how much you'd spent on your ticket. If they can't do better for GS, then god help the rest of us!
Last edited by transportprof; Jul 14, 2018 at 1:23 pm
#328
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,059
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. They could have gotten me out on the 13th - different route (longer-thru hk) but was not offered it and did not find out about it until to late to get to airport. Was only offered the flight for 7/15. Customer care offered 15K or $300 e-cert. It was a paid business class seat and I am global services. That seems light?? What is fair. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA
#329
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
PremierVoice only lets you select current/future dates?
I am trying to contact PremierVoice (regarding a WiFi issue in which there was no proactive compensation offered) through the link in the Wiki above, and when I get there, the Ticket Details section asks for flight number, date, etc, but I can only select today's date, or any date in the future. Is my web browser not loading that page correctly, or is the page broken? I need to be able to select Friday as the date of my flight. Do I just need to contact Customer Care instead?
#330
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,777
I am trying to contact PremierVoice (regarding a WiFi issue in which there was no proactive compensation offered) through the link in the Wiki above, and when I get there, the Ticket Details section asks for flight number, date, etc, but I can only select today's date, or any date in the future.