United Consolidated Compensation Thread [Archive]
May 22, 2018, 8:28 am
#256
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,956
My father had a 3 segment flight from SYR to IAD, IAD to DEN, DEN to LIH. There was a problem with the first flight it never left he missed all his connections. They rebooked him about 4 hours later from SYR to ORD then ORD to SFO and SFO to LIH. He gets to Chicago fine but that plane has mechanical issues they swap planes and they sit on the tarmac for hours waiting for the drink carts to be swapped out. At this point he misses his connection from SFO to LIH. He finally gets to SFO they put him in a hotel and fly him SFO to LIH the next morning. He ended up about 20 hours late to his final destination. They offered him $50 e cert or 2500 miles. Is this a joke? We haven't accepted it yet but I know he won't want to jump through hoops for better compensation.
Good luck.
May 22, 2018, 10:47 am
#257
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
If the problems started because of weather, that might explain the lower compensation.
May 22, 2018, 11:26 am
#258
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Recently, my girlfriends red-eye flight was delayed over 4.5 hours, leaving HNL at near 3am. I was already in SFO - I confidently told her an email would be in her inbox when she arrived. It wasn't. Several hours went by and I finally directed her to the appreciation site. It came back, your flight doesn't qualify.
I'm not a big compensation person - but since she didn't go to the airport until 1am (delay was posted by 6pm), she didn't get a ride to the airport and had to the park at the airport incurring costs.
She wrote back asking for reconsideration - offered $50
Wrote back again with parking receipts - they offered $100.
So, compensation might be getting lower.
May 22, 2018, 11:50 am
#259
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
My opinion, they've clamped down on the non-status compensation.
Recently, my girlfriends red-eye flight was delayed over 4.5 hours, leaving HNL at near 3am. I was already in SFO - I confidently told her an email would be in her inbox when she arrived. It wasn't. Several hours went by and I finally directed her to the appreciation site. It came back, your flight doesn't qualify.
I'm not a big compensation person - but since she didn't go to the airport until 1am (delay was posted by 6pm), she didn't get a ride to the airport and had to the park at the airport incurring costs.
She wrote back asking for reconsideration - offered $50
Wrote back again with parking receipts - they offered $100.
So, compensation might be getting lower.
Recently, my girlfriends red-eye flight was delayed over 4.5 hours, leaving HNL at near 3am. I was already in SFO - I confidently told her an email would be in her inbox when she arrived. It wasn't. Several hours went by and I finally directed her to the appreciation site. It came back, your flight doesn't qualify.
I'm not a big compensation person - but since she didn't go to the airport until 1am (delay was posted by 6pm), she didn't get a ride to the airport and had to the park at the airport incurring costs.
She wrote back asking for reconsideration - offered $50
Wrote back again with parking receipts - they offered $100.
So, compensation might be getting lower.
May 25, 2018, 7:13 pm
#260
Join Date: Feb 2018
Programs: United MM, SPG, Marriott
Posts: 18
UA1148 EWR to LAX on May21, 2018
the above flight had to return back to EWR after 20 minutes of flight as the pilots heard some rumbling noise coming out of back.
To make the long story short, they ended up booking us all on a new flight after 8 hours of delay.
They are offering us 7500miles or 150 dollars in eticket voucher, which I think is nearly not enough. We were supposed to reach LA around noon and didn’t get there till 930pm, thus whole day was wasted. For me personally, I missed my meetings. Others missed there connecting flights.
Was anyone else from this forum on that flight? If yes, I would love to hear theirs opinion.
Andy
They are offering us 7500miles or 150 dollars in eticket voucher, which I think is nearly not enough. We were supposed to reach LA around noon and didn’t get there till 930pm, thus whole day was wasted. For me personally, I missed my meetings. Others missed there connecting flights.
Was anyone else from this forum on that flight? If yes, I would love to hear theirs opinion.
Andy
May 25, 2018, 7:22 pm
#261
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,712
Would you prefer they ignored the weird sounds, took off anyway, and crashed somewhere over the midwest? I think the offered compensation is definitely fair.
May 25, 2018, 7:28 pm
#262
Join Date: Feb 2018
Programs: United MM, SPG, Marriott
Posts: 18
Lol. No.
But why even bother offer a compensation then?
But why even bother offer a compensation then?
FYI, they had taken off, returned after 20 minutes of flight.
Last edited by suryasoft; May 25, 2018 at 9:17 pm
May 25, 2018, 9:29 pm
#263
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,050
A $150 - $200 voucher would be pretty typical for US carriers for a delay of this length. There are no mandatory amounts for flight delays/cancellations in US. None of them are going to evaluate on a case-by-case basis or accept liability for missing "important meetings". If they did, everyone one would claim they missed important meetings.
May 25, 2018, 9:50 pm
#264
Join Date: Dec 2017
Location: SF Bay Area
Programs: UA GS, AA EXP, Hyatt Globalist, Hilton Diamond, Marriott Platinum, Mlife NOIR
Posts: 320
Email customer care. For a 3 hour delay as a 1K, I've gotten a $400 ETC.
Never accept the comp from united.com/appreciation. Always reach out to customer care directly.
For many of us, a 4-8 hour mechanical delay can mean a whole day of lost business.
Never accept the comp from united.com/appreciation. Always reach out to customer care directly.
For many of us, a 4-8 hour mechanical delay can mean a whole day of lost business.
May 25, 2018, 10:25 pm
#266
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,842
the above flight had to return back to EWR after 20 minutes of flight as the pilots heard some rumbling noise coming out of back.
To make the long story short, they ended up booking us all on a new flight after 8 hours of delay.
They are offering us 7500miles or 150 dollars in eticket voucher, which I think is nearly not enough. ....
They are offering us 7500miles or 150 dollars in eticket voucher, which I think is nearly not enough. ....
So GS in first will get more than non-elite in economy.
The nature of the impact of the issue on you personally is not a factor -- the fact you missed an import event or missed nothing will have no impact.The loss of any non-refundable deposit or missed events are not compensated for.
May 26, 2018, 5:53 am
#267
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
That is totally out of the norm and certainly not a yardstick for the OP. A four hour delay (that's generally the minimum for comp) will typically get a 1K $150-200. A forced overnight will be $200-300.
May 27, 2018, 8:14 am
#268
Join Date: Aug 2010
Posts: 101
United compensation - which is better
I was booked on a United flight that was cancelled recently. This resulted in a delay of more than 6 hrs while waiting for another United flight, which they rebooked on. United has sent an email offering compensation of either 10,000 miles or $200.
Which would you advise as the better option? I don't fly on United very often and those flights that I take are usually reimbursed, so the $200 would be "wasted". On the other hand, what can I do with 10,000 miles? I accrue my mileage to Singapore Airlines Krisflyer.
Does anyone have any experience with this? Thank you for your advice.
Which would you advise as the better option? I don't fly on United very often and those flights that I take are usually reimbursed, so the $200 would be "wasted". On the other hand, what can I do with 10,000 miles? I accrue my mileage to Singapore Airlines Krisflyer.
Does anyone have any experience with this? Thank you for your advice.
Last edited by WineCountryUA; May 27, 2018 at 11:37 am Reason: merged into master thread
May 27, 2018, 9:09 am
#269
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
My advice would be to take the $200, use it to book a side-trip on one of your otherwise reimbursed United itineraries, and credit the miles you earn with that side trip to SQ. Problem solved!
May 27, 2018, 9:46 am
#270
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,135
The miles would be worthless to you.