United Consolidated Compensation Thread [Archive]
Apr 8, 2018, 5:32 am
#181
Suspended
Join Date: Aug 2017
Location: LAX, BOS, and Seat 1A
Programs: DL Plat, VS Gold, UA Plat, VX Gold (RIP), AS MVP 75K, Starriot Plat, Hertz President's Circle
Posts: 387
Thanks for the advice. What do you think it would be if I'm Platinum, not 1K? Told to get lost?
Apr 8, 2018, 8:17 am
#182
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,851
Apr 8, 2018, 11:54 am
#183
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K, 1MM
Posts: 564
IAD-IAH 2+ hour maintenance delay on departure. One fuel pump was out so they had to unload fuel, which also resulted in a refueling stop @ MSY to refuel to continue on to IAH.
Total delay ended up being just over 3 hours. $150 ETC
Total delay ended up being just over 3 hours. $150 ETC
Apr 8, 2018, 7:31 pm
#184
Join Date: Jul 2007
Posts: 156
SEA-DEN last week - PDE and Wifi didn't work until a 2nd reset (and at least 60+ min into the flight). Worth a comment? I have already had wifi issues on a couple of flights this year (and received ETCs from United) - is there any kind of tracking of complaints that could come back to bite me later (e.g. this was an annoyance, but certainly on the lower end of the scale)?
Apr 8, 2018, 8:55 pm
#185
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K, 1MM
Posts: 564
SEA-DEN last week - PDE and Wifi didn't work until a 2nd reset (and at least 60+ min into the flight). Worth a comment? I have already had wifi issues on a couple of flights this year (and received ETCs from United) - is there any kind of tracking of complaints that could come back to bite me later (e.g. this was an annoyance, but certainly on the lower end of the scale)?
Last edited by FlyngSvyr; Apr 9, 2018 at 7:04 am
Apr 9, 2018, 11:28 am
#186
Join Date: Aug 2013
Location: LAX, ATL, DEN
Programs: DL Gold, HH Diamond
Posts: 22
Compensation for non-operating IFE (EWR to LAX)
I have been Delta loyal for many years, but was impressed with compensation for non-operating IFE from EWR to LAX recently. Was flying three (3) coach K fare with wife and infant under 2 reserved seat on 752 V1. FA offered food, miles, or certificates in flight. Was given $150 for each paid seat.
Is this common, or lucky one-off with accommodating flight crew?
Is this common, or lucky one-off with accommodating flight crew?
Apr 9, 2018, 11:32 am
#187
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I generally get $150 HNL-SFO which is about the same distance - so, fairly standard.
Apr 9, 2018, 11:45 am
#188
Join Date: Nov 2007
Location: BOS
Programs: UA 1K 1.45MM, Marriott+SPG Plat, Clear, Nexus, Global Entry and MEX Viajero Confiable
Posts: 1,777
To mods: any chance we could get a Compensation wiki? We see these kinds of requests weekly and it might be nice to get a central thread for them?
Apr 9, 2018, 11:49 am
#189
Join Date: Sep 2009
Location: HSV
Programs: Silver MileagePlus, Diamond Hilton
Posts: 672
I was on a LAX-EWR in Dec 16. We were delayed 3-4 hours. When we finally landed at EWR at 2am, we got emails from United with a link to offer $150 credit or miles. Took the money credit
Apr 9, 2018, 2:39 pm
#190
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
I have been Delta loyal for many years, but was impressed with compensation for non-operating IFE from EWR to LAX recently. Was flying three (3) coach K fare with wife and infant under 2 reserved seat on 752 V1. FA offered food, miles, or certificates in flight. Was given $150 for each paid seat.
Is this common, or lucky one-off with accommodating flight crew?
Is this common, or lucky one-off with accommodating flight crew?
$150 for no IFE, but almost never any comp for delays under 4 hours? Nutty.
Apr 9, 2018, 3:46 pm
#191
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Hm... landed EWR from SFO at 3:30AM (~3hrs late) after a mechanical put our 752 out of service a couple weeks back. Didn't hear a peep out of UA CS.
Apr 9, 2018, 6:59 pm
#192
Join Date: Jan 2013
Posts: 304
How are you guys getting response times of a couple days with emailing them? I used the Other category because nothing else fit and got an ETA of 6-7 days. No status
Apr 9, 2018, 7:00 pm
#193
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
"No status" is the key here. People without status get slower replies, but you will get a reply.
Apr 11, 2018, 8:05 am
#194
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
My first flight was delayed an hour and this caused me to miss my connecting flight (I was told it was from a mechanical issue earlier in the day). On the connection fight (4 hours) the wifi was not working and the FA told me they had been having problems with it. So instead of landing at 5:48pm I landed at 9:43pm (about 4 hours late). They did give a $20 food voucher.
Anyone think I have a chance of getting compensation from United?
Anyone think I have a chance of getting compensation from United?
Apr 14, 2018, 5:31 am
#195
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Non-functioning WiFi on ORD-LAX on Friday (13th) ... 6250 miles or $125 ETC ... I took the latter