Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

UA "TravelBank" Q&A , with new option to deposit funds

UA "TravelBank" Q&A , with new option to deposit funds

    Hide Wikipost
Old Jun 14, 22, 9:04 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
The United Travel Bank has been around for many years. UA had a program where purchasing a ticket on united.com would receive a $5 Travel Bank bonus. This was called united.com Club and had an annual $25 subscription fee. This ended in early 2020. But funds are still accessible for 18 months after earning.
Also at one time the Travel Bank had a Gift Registry pre-2018.
For more on those prior Travel Bank Programs, see "TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019

Then for a period of time, Chase / UA offered a 1.5% cash-back Travel Bank credit card where the cash-back went into the Travel Bank, that ended Sept 2020
Chase United TravelBank Card becoming non-cashback Chase MP Gateway Card 21 Sept 2020

*NEW* In July 2020, the Travel Bank was recasted as a cash pre-funding option that might have a short term bonus offering -- cash or miles or both.
Additionally it might be used for bank credit card travel reimbursement funds (no longer for some --such as AMEX )

TravelBank Terms and Conditions

What can I use Travel Bank funds for?
1. Only for an all UA operated itineraries
2. *NEW* Award fees & taxes and subscriptions appears eligible for use of TravelBank funds
3. Not for in-flight purchases, post-purchase E+ access or upgrades, ....

There have been reports that the Travel Bank option may not appear if doing Advance Flight Searches with options selected such as upgrade availability, ...
Purchases as need to be in USD $ and point of sale USA
For those with "Business Travel" option, when your account is linked to a UA corporate account, TravelBank may not be available. It does seems to be available for "Break from Business" usage

It may sometimes still fail to show and you may need to use an phone/twitter/FB/... agent
Sometime the app is more reliable


Do Travel Bank funds expire?
They could per T&Cs
- Older methods for funding -- united.com, travel bank card cash back .... have 18 month expiration from last deposit
- New cash funds have a 5 years expiration from deposit
- Bonus from cash deposit -- depends on promo T&Cs but recent terms have been 4 months
- Each $1 TravelBank Cash issued as Chase purchase bonus is valid through June 30, 2022
- CLEAR signup
$100 TravelBank credits will be valid for 9 months (late Aug/early Sept 2021) after the credit is deposited into memberís accounts.

Where can I see my Travel Bank balance / expiration?
Look in your My Account section and click on Details. https://www.united.com/en/US/account/travelbank

Funds have to be used / trip booked by expiration. Travel can be after expiration

Where can I add funds?
https://www.united.com/offers/travelcash
Members can choose from six purchase amount options and once purchased the value remains valid for five years from the date it is deposited in your TravelBank account. Purchases are not refundable and are limited to $5,000 per day per MileagePlus account. This purchase is also subject to all of the TravelBank terms and conditions.
Do I get PQP credit for flight purchases with Travel Bank funds?
Yes, UA treats the Travel Bank funds just like a cash purchase

What if I refund a ticket purchased with Travel Bank funds?
With a refund, the funds go back to original form of purchase, so the Travel Bank portion of the funds go back to the Travel Bank. (insufficient data to know if that is with the original expiration date or a new date). More recent reports suggest ETCs may be used unless this is an cancellation within 24 hours of purchase.

Can you use Travel Bank funds in conjunction with a Credit Card and/or ETCs?
Yes, you can select to pay in whole or in part with Travel Bank funds and then the remainder, if any, with the other forms of payment. There have been mixed reports about ETCs -- YMMV

Can you "deposit" your ETCs (or FFCs) into your Travel Bank?
No

Can I use the Travel Bank funds to purchase a ticket to someone else?
Yes but you have to be the purchaser

Can I transfer Travel Bank funds to someone else?
No

Can I cash out my Travel Bank funds?
No

What merchant category is Travel Bank?
It's treated as an airline purchase. American Express posts it as a ticketing fee while pending and then changes to just United Airlines.

Why does Travel Bank state "This offer has ended?"
This message appears during website maintenance.

Does Travel Bank count as a reimbursable incidental with American Express?
This topic is discussed in a separate thread. Do not contact Amex.

Does Travel Bank count as a reimbursable incidental for other credit cards? Post your experiences
Yes, for BoA cards
Print Wikipost

Old Aug 5, 20, 4:30 pm
  #31  
Used to be MBS PremExec
 
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,664
So....Any way around what seems to be a 1-time purchase limit regardless of amount? Did $100, went back to do another $50 to round out my Amex credit and itís only displaying my previous $100 purchase with no way to do more.
MBS MillionMiler is offline  
Old Aug 5, 20, 4:39 pm
  #32  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA LT PLT, Fairmont LT PLT, SPG PLT, Hilton Diamond, Hyatt Diamond, Avis CHM.
Posts: 4,313
Originally Posted by MBS MillionMiler View Post
So....Any way around what seems to be a 1-time purchase limit regardless of amount? Did $100, went back to do another $50 to round out my Amex credit and itís only displaying my previous $100 purchase with no way to do more.
Originally Posted by ctownflyer View Post
As covered on my blog, United media relations has told me that this will be an option after the end of the 10% promo!
https://www.dansdeals.com/points-tra...ne-fee-credit/

Disclaimer: This link is to an online source in which I have a financial interest.
ctownflyer is online now  
Old Aug 7, 20, 6:36 pm
  #33  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,210
Anyone else try the Travelbank and get the AMEX reimbursement?
Flying Machine is online now  
Old Aug 7, 20, 6:50 pm
  #34  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 59,490
Originally Posted by Flying Machine View Post
Anyone else try the Travelbank and get the AMEX reimbursement?
See AMEX forum discussion in https://www.flyertalk.com/forum/amer...ly-2020-a.html for multiple examples.
WineCountryUA is offline  
Old Aug 8, 20, 7:37 am
  #35  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,210
Originally Posted by Flying Machine View Post
Anyone else try the Travelbank and get the AMEX reimbursement?
Update: it actually worked for meÖ

Originally Posted by WineCountryUA View Post
See AMEX forum discussion in https://www.flyertalk.com/forum/amer...ly-2020-a.html for multiple examples.
Thanks! I guess Iím a little rusty these days and Iím not thinking like a true FlyerTalker. Since my wings have been clipped I havenít been that active, so thanks for pointing me in the right direction

Last edited by WineCountryUA; Aug 8, 20 at 11:49 am Reason: merged consecutive posts by same member
Flying Machine is online now  
Old Aug 8, 20, 11:12 pm
  #36  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
Programs: CO, NW, & UA forum moderator emeritus
Posts: 32,666
Originally Posted by Flying Machine View Post
Anyone else try the Travelbank and get the AMEX reimbursement?
Yes - wrks fine!
Xyzzy is offline  
Old Aug 10, 20, 10:02 am
  #37  
Used to be MBS PremExec
 
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,664
Originally Posted by Xyzzy View Post
Yes - wrks fine!
And thanks to your earlier report above, I dove in with a $100 TravelBank purchase and a $100 credit posted for me over the weekend. Now to just figure out what I have left after that and my inflight internet purchases, FareLocks (Those work too for the Amex credit! I was much more liberal with those when I wasn't getting the $200 reimbursed through the TravelBank), and an extra snack box here and there earlier in the year.

It's also finally back 'open' where you can contribute again (sans the 10% bonus)--wasn't working previously, seemingly for those that did make a previous purchase. Don't really like the fact the purchase amounts are predetermined by UA, but I guess I'm happy that contributions are back!
MBS MillionMiler is offline  
Old Aug 13, 20, 6:58 am
  #38  
 
Join Date: Aug 2018
Posts: 229
Originally Posted by MBS MillionMiler View Post
It's also finally back 'open' where you can contribute again (sans the 10% bonus)--wasn't working previously, seemingly for those that did make a previous purchase. Don't really like the fact the purchase amounts are predetermined by UA, but I guess I'm happy that contributions are back!
Can you share the link you used to make a second purchase? I'm using https://www.united.com/offers/travelcash, and when it opens it still shows my purchase of $100 from a few days ago and doesn't allow for a subsequent purchase.
Traveler56789 is offline  
Old Aug 13, 20, 8:30 am
  #39  
Used to be MBS PremExec
 
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,664
Originally Posted by Traveler56789 View Post
Can you share the link you used to make a second purchase? I'm using https://www.united.com/offers/travelcash, and when it opens it still shows my purchase of $100 from a few days ago and doesn't allow for a subsequent purchase.
I clicked on the Dan's Deals link above. Right after the pic of the Dreamliner, I clicked on "10% bonus promotion", which took me right to the screen to purchase it (I was already logged in to united.com, so it took me right to my account's page for adding the funds. (I'm sure ctownflyer doesn't mind us getting there by that route either!)
MBS MillionMiler is offline  
Old Aug 13, 20, 8:37 am
  #40  
 
Join Date: Aug 2018
Posts: 229
Originally Posted by MBS MillionMiler View Post
I clicked on the Dan's Deals link above. Right after the pic of the Dreamliner, I clicked on "10% bonus promotion", which took me right to the screen to purchase it (I was already logged in to united.com, so it took me right to my account's page for adding the funds. (I'm sure ctownflyer doesn't mind us getting there by that route either!)
Thank you. Just wanted to check. That's what I tried too, but it still shows my $100 receipt from a few days ago and doesn't allow me to make another purchase. I still have another $200 Amex airline credit to use.

I made the purchase on 8/9. Perhaps I'll give it a few more days and try again.
Traveler56789 is offline  
Old Aug 13, 20, 10:04 am
  #41  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA LT PLT, Fairmont LT PLT, SPG PLT, Hilton Diamond, Hyatt Diamond, Avis CHM.
Posts: 4,313
I was able to fund my TB once during the promo and once after.
United had told me there would be no funding limits after the promotion, so my guess is that it's a glitch. I've reached out to UA media relations for comment.
ctownflyer is online now  
Old Aug 13, 20, 11:08 am
  #42  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 27,851
I was able to add an extra $100 today no problem. Maxes out my card benefits for the year, next round of loading up ... January 1st
cfischer is offline  
Old Aug 14, 20, 9:36 am
  #43  
 
Join Date: Aug 2011
Posts: 12
I am not able to purchase it again either. I am only seeing the purchase confirmation from a few days ago.

Originally Posted by Traveler56789 View Post
Thank you. Just wanted to check. That's what I tried too, but it still shows my $100 receipt from a few days ago and doesn't allow me to make another purchase. I still have another $200 Amex airline credit to use.

I made the purchase on 8/9. Perhaps I'll give it a few more days and try again.
gigadigit is offline  
Old Aug 17, 20, 1:35 pm
  #44  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA LT PLT, Fairmont LT PLT, SPG PLT, Hilton Diamond, Hyatt Diamond, Avis CHM.
Posts: 4,313
Originally Posted by ctownflyer View Post
I was able to fund my TB once during the promo and once after.
United had told me there would be no funding limits after the promotion, so my guess is that it's a glitch. I've reached out to UA media relations for comment.
UA tells me they're working on the bug now and hope to have it working later this week.
ctownflyer is online now  
Old Aug 24, 20, 11:16 am
  #45  
 
Join Date: Aug 2018
Posts: 229
Originally Posted by ctownflyer View Post
UA tells me they're working on the bug now and hope to have it working later this week.
Thank you. I really appreciate that you reached out to United.

It looks like they partially fixed the issue.

I was able to make another purchase this morning for $100 (yay!). However, when I log back in to make a third purchase (I still have $100 in Amex airline credit to use), it does the same thing as before where it shows my previous purchase and doesn't let me make another purchase.

Last edited by Traveler56789; Aug 24, 20 at 11:43 am
Traveler56789 is offline  

Thread Tools
Search this Thread