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Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

View Poll Results: What do you think of the recent UA changes in Changes fees?
Good idea: No Domestic Change fee w/ no rebooking residual AND No Standby fee/Free SDC all elites
148
64.35%
Good idea: No Domestic Change fee w/ no rebooking residual but NOT No Standby fee/Free SDC all elite
25
10.87%
Good idea: No Standby fee/Free SDC all elite but NOT No Domestic Change fee w/ no rebooking residual
18
7.83%
Neutral /don’t care about either
30
13.04%
Don’t like / think either is a good idea
9
3.91%
Voters: 230. You may not vote on this poll

Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

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Old Jul 25, 22, 5:43 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: DELee
Wiki Link
Latest Update: 23 December 2021:

"Change fees are gone" (change fee waiver): https://www.united.com/ual/en/us/fly...ngefeesaregone
We've permanently gotten rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. There also won't be change fees for other international travel originating in the U.S. Learn more

For all other standard Economy and premium cabin tickets, change fees are waived through January 31, 2022. Basic Economy tickets can only be changed if they’re issued by December 31, 2021, for travel commencing by December 31, 2021. See terms and conditions
(change fee waiver) Terms and Conditions: https://www.united.com/ual/en/us/fly...ChangeFeeTerms

Tickets: Applies to standard fare tickets issued between March 3, 2020, and January 31, 2022, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and January 31, 2022, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through January 31, 2022, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

New fine print (1 April 2021)
  • You can change Basic Economy tickets without change fees if the ticket is issued by April 30, 2021,
  • and all other international travel without change fees if the ticket is issued by May 31, 2021.
  • If the new flight is priced lower, the customer may change without paying a change fee, and may be given residual value in the form of a future flight credit.
Updated 30 Sept 2021
Tickets: Applies to standard fare tickets issued between March 3, 2020, and December 31, 2021, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and December 31, 2021, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through December 31, 2021, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

Originally Posted by spartacusmcfly View Post
I just went through the process on a post-April 1st itinerary and was issued the new FFC vs ETCs. The agent tried to explain the new FFCs in detail:

The Bad:
1. No more ETC
2. No transferability
3. No combinability
4. Given there is no combinability, there is no more date-pushing (meaning new expiration date is most favorable of combined cert dates)

The Good:
5. Can use multiple towards a single itinerary (up to 10 she said)
6. Can pull from multiple accounts (3 from yours, 3 from spouse), so you don't have to split the locator to use from multiple accounts
7. Can be used on partner itineraries as long as one segment is UA
8. The FFCs show up in the account of the recipient and the booker. So I can see my spouse's FFCs if I booked the itenerary
9. FFCs now show up as a payment method in the app booking flow. For multi-passenger FFCs, both passengers show up!

I can live with all this, in exchange for no change fees, and reclaiming residual!
The fine-print on the change rules:
  1. If the new ticket costs less, the residual value from the old ticket is lost
  2. Multiple cancelled reservations cannot be combined to pay for a more expensive ticket
  3. Strictly U.S. and Mexico or the Caribbean only (excludes Canada) and excludes Basic Economy and International flights
    1. Worldwide until Dec 31, 2020
United Airlines Permanently Eliminates Change Fees
Applies to all Economy and Premium cabin tickets for travel within the U.S.;
Airline also announces complimentary standby travel, becomes only U.S. airline that will let all customers in all classes of service fly same-day standby for free
With these new options, United gives more flexibility than any other U.S. carrier when customers' travel plans change
Video(1) Photos(1)

CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.

"Change is inevitable these days – but it's how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request," said Scott Kirby, CEO of United Airlines, in a video message to customers. "Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis. Instead, we're taking a completely different approach – and looking at new ways to serve our customers better."

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United's award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United's new flexible travel policies, visit https://www.united.com/ual/en/us/fly...hange-fee.html.

......
Related Threads
AA Eliminates Many Change Fees, Other Benefits 31 Aug 2020
Delta to Eliminate Change Fees on Domestic Tickets [Consolidated Thread]
Alaska Eliminates Change Fees (9/1/2020)

UA will extend BE/International change fee waiver (In response to AA?)
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Old Jul 25, 22, 4:10 pm
  #901  
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Originally Posted by mmack View Post
So, if I change a ticket which has an Air New Zealand leg, maybe to a United segment, it falls under the "no change fees" rule? Good to know. Thanks
If on 016 ticket stock (and originates from USA), Yes
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Old Jul 28, 22, 3:47 pm
  #902  
 
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Changing an award ticket when miles requirement drops?

Thanks to this thread, I've learned about, and successfully did change a ticket and then back again to take advantage of a lower fare on the original existing ticket. Worked like a charm several times, saved me hundreds of dollars, and the information has been greatly appreciated.

So here's a related follow-up question: What about award fares? Suppose I'm on an award ticket, and by some miracle United suddenly offers a saver award that is priced significantly lower than my original booking for the same flight and class of service. What's the best way to take advantage of the award fare drop?
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Old Jul 28, 22, 4:36 pm
  #903  
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Originally Posted by bob12403 View Post
So here's a related follow-up question: What about award fares? Suppose I'm on an award ticket, and by some miracle United suddenly offers a saver award that is priced significantly lower than my original booking for the same flight and class of service. What's the best way to take advantage of the award fare drop?
The absolute best way. if you have the miles, is to book the new ticket, then cancel and refund the old ticket. If it's within 30 days of departure, a fee may apply; if the itinerary originates in the US, you can avoid the fee by first changing to a flight more than 30 days in advance and then cancelling.

If you don't have the miles to float both tickets, you can change to another flight and then change back; that will reset the pricing. Or, you can change cabins and then change back.
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Old Jul 30, 22, 11:05 am
  #904  
 
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Originally Posted by jsloan View Post
The absolute best way. if you have the miles, is to book the new ticket, then cancel and refund the old ticket. If it's within 30 days of departure, a fee may apply; if the itinerary originates in the US, you can avoid the fee by first changing to a flight more than 30 days in advance and then cancelling.

If you don't have the miles to float both tickets, you can change to another flight and then change back; that will reset the pricing. Or, you can change cabins and then change back.
I'm curious why the best way is to cancel, refund, and re-buy? Seems like doing the same things as a $ purchased ticket (changing to another flight and then changing back) works fine. What am I missing?
(I just did this for a domestic award: miles on May 31 were 32,500 and now 25,900 -- for a flight leaving next week!)

Originally Posted by emcampbe View Post
not weird at all if you paid attention to how this works.

if you buy an E+ seat, and then change flights, the fee gets refunded after that [orginal] flight takes off. So it would have done it automatically at that time. Would have happened the same way if you switched E+ seats on the same flight - they charge the extra, then auto-refund the existing purchase after the flight departs.

Plenty of reports of folks calling and getting it done earlier successfully, but that is not the normal process.
What if you switch back to the original flight?
What would you expect in this situation: I'm *G and purchased a two domestic one-way award tickets (for immediate family) at 32.5k and then a few weeks later bought E+ seats ($22 each). Now the miles have decreased form 32.5k to 25.9k.
I switched the tickets to another flight at the lower miles. (refunded mile difference shows in my account) Then, I switched back to my original flight and in the change process, I bought back the two E+ seats (now $23 each).
When should the original $44 be refunded? Should I call to get it straightened out?
(side note; my credit card shows 3 charges pending; a $23, $23, and a $46 charge. It's only been 2 days, so I'll have to see what happens and maybe deal with that with a call anyway)

Last edited by WineCountryUA; Jul 30, 22 at 11:12 am Reason: merged consecutive posts by same member
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Old Jul 30, 22, 11:15 am
  #905  
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Originally Posted by uiucsb View Post
... I switched the tickets to another flight at the lower miles. (refunded mile difference shows in my account) Then, I switched back to my original flight and in the change process, I bought back the two E+ seats (now $23 each).
When should the original $44 be refunded? Should I call to get it straightened out?
(side note; my credit card shows 3 charges pending; a $23, $23, and a $46 charge. It's only been 2 days, so I'll have to see what happens and maybe deal with that with a call anyway)
Generally when you cancel a flight where you paid E+ access fees, those fees will not be refund until the original day of travel.
You can called for sooner refund or ask to be applied to a new trip (back on the original flight). The access / fee is not carried over on a change.

More in Refunds for Economy Plus fees (upgrades, seat changes, cancellations, ....) [Merged]
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Old Jul 30, 22, 11:47 am
  #906  
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Originally Posted by uiucsb View Post
I'm curious why the best way is to cancel, refund, and re-buy?
It eliminates any possibility of a failure during the change process. Admittedly, this is less of an issue with purely-UA itineraries than with partner itineraries. It also locks in the price and makes certain that you don't have to worry that the computer closed off the discount award bucket while you were in the middle of changing of off your desired flight and changing back.
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Old Jul 30, 22, 8:31 pm
  #907  
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Originally Posted by uiucsb (Post # 904) View Post
I'm curious why the best way is to cancel, refund, and re-buy?
To be absolutely clear, the sequence described in Post # 903 and explained in Post # 906 is "re-buy, cancel, and refund", in that order.

For a very brief time you would have an "impossible" (duplicate) booking, until you cancel the old reservation immediately thereafter. But if done right away, this should not trigger the computer auto-cancel algorithms.
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Old Aug 1, 22, 7:44 pm
  #908  
 
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Hi All,

Trying to understand the no change fee rules.. as i understand it ,if I cancel a us domestic tkt then I get the value back as a travel credit...
Can this travel credit be used for international flights?Can it be used for other flyers if I book it?Are the PQP added when the flight is actually flown(after rescheduling the credit)?

also , for an international flight from usa to london-I presume change and cancellation fees still apply..?

thanks
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Old Aug 1, 22, 8:21 pm
  #909  
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Originally Posted by bryanwallace View Post
. as i understand it ,if I cancel a us domestic tkt then I get the value back as a travel credit.....
Yes
Originally Posted by bryanwallace View Post
.Can this travel credit be used for international flights? ..
Yes, if the credit is from a fully unflown reservation
Originally Posted by bryanwallace View Post
.Can it be used for other flyers if I book it?..
No
Originally Posted by bryanwallace View Post
.Are the PQP added when the flight is actually flown(after rescheduling the credit)? ..
Like any flight PQP, not until flown
Originally Posted by bryanwallace View Post
.for an international flight from usa to london-I presume change and cancellation fees still apply..? ...
No, no change / cancellation fee

Perhaps if the trip originated in Europe but most are reporting no fee.
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Old Aug 1, 22, 9:46 pm
  #910  
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Originally Posted by WineCountryUA View Post
Perhaps if the trip originated in Europe but most are reporting no fee.
Should probably point out a disclaimer to check the fare rules on ex-international itins to see any change/cancel fees.

I’ve looked at a few ex-Canada fares - and always see the ‘no charge for changes’ in the rules, but I would never assume it’s blanket (thought maybe it essentially is). Have not personally looked at many fares from other markets, which may or may not have the no charge for changes.

It’s kind of interesting to see the ‘no charge for changes’ from markets where the blanket ‘no change fees’ doesnt apply, then also see they didn’t bother removing the ‘no residual value’ if changing to a flight with a lower fare despite the real-world policy that returns the residual amount in those situations.
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Old Aug 1, 22, 11:30 pm
  #911  
 
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many thanks for this-very informative-i had flights japan to usa..was told change and cancel fees would apply. for the credit -is it valid for one yr from orig booking date,or from cancellation date?
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Old Aug 2, 22, 12:13 am
  #912  
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Originally Posted by bryanwallace View Post
many thanks for this-very informative-i had flights japan to usa..was told change and cancel fees would apply. for the credit ...
Structly speaking there is only a change fee, no cancellation fee.

Originally Posted by bryanwallace View Post
-is it valid for one yr from orig booking date,or from cancellation date?
Purchase but any FFC created before 31 Dec 2022 is good for travel commencing by 31 Dec 2023
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Old Aug 7, 22, 10:21 am
  #913  
 
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Originally Posted by Kacee View Post
As already suggested, using an OTA is the way around this (but brings with it all the associated issues, including necessity of using the OTA to make changes).
Indeed, the restrictions of OTA is why I hesitate to use them. This is a speculative trip and I'm not too keen on going thru OTA to get the credit should I need to cancel. Although, I'm not sure how painful that is nowadays, anyone have recent DP?
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Old Aug 7, 22, 11:29 am
  #914  
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Originally Posted by italdesign View Post
Indeed, the restrictions of OTA is why I hesitate to use them. This is a speculative trip and I'm not too keen on going thru OTA to get the credit should I need to cancel. Although, I'm not sure how painful that is nowadays, anyone have recent DP?
It's generally pretty bad, as you have to rebook through the OTA. With Amex (Expedia) this is typically a nightmare.
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Old Aug 7, 22, 7:53 pm
  #915  
 
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If I do succeed with the foreign country / lower price on UA.com, would it affect the 24 hour cancellation and later cancellation policy in any way? To my knowledge, the 24hr cancellation is available in all cases, including departing from another country. For later cancellation, will I still be issued a FFC with 1 year to use it AND no cancellation fee? And is the 1 year from the purchase date or cancellation date?

Last edited by WineCountryUA; Aug 8, 22 at 10:42 am Reason: split post
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