Originally Posted by J.Edward
(Post 32640994)
The way I read that is when a customer is within the 24hr check in window SDC, or whatever it evolves into, allows one to confirm the change as long as the underlying booking class is open, ignoring any fare difference. I am not familiar with WN’s policy, but I don’t think (?) WN offers the same flexibility within the 24hr check in window. In other words even on WN, if you change a flight within 24hrs of the flight taking off, and even if the corresponding fare class is open, you are still liable/eligible for the fare due/fare refunded.
I was talking about when you book today for a flight in 3 months, and later this week the fare drops. On WN, it's easy and online to rebook and get the residual as a credit, so there's less of a feeling of losing out if the fare drops. Or when you are rebooking a flight to another date farther out (e.g. the day before the December trip changing it to March) -- on WN if the March flights are cheaper you get that back, on UA you don't. And if you then have to change March to more expensive June, you'll have to fork over new money to UA even if cheaper than the original December. Don't get me wrong, I think this is a step in the right direction -- if nothing else, having a $200 penalty for a sick person to move their trip is really a $200 incentive to just board anyway, which seems not ideal in a pandemic. But I think it's important to be aware of the nuances that are different (better and worse) between the airlines policies. |
unimpressed unless they cover all flights with this new policy. This will take care of 10% of any change fees that I pay; 90% are international and often $400 a piece.
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Originally Posted by cfischer
(Post 32641160)
unimpressed unless they cover all flights with this new policy. This will take care of 10% of any change fees that I pay; 90% are international and often $400 a piece.
At the end of the day it doesn't really help me either - it helps my employers and my customers since they pay the change fees - but I still think it is a good change |
still a major rip off! 50,000 for domestic one way coach that cost aorund $150 in cash or and 200,000 miles for asia one way coach award that cost$800 in cash most of the time is still a major rip off. so called saver awards almost NEVER exist. so this doesnt help on awards.
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I am utterly amazed at the number of people who seem to insist on finding some negative slant to take on any news from United (yet seem to stay with the airline as elite MP members). I didn't worry about change fees when I was traveling for the government because GSA fares were GSA fares but I have had to stick with original flight schedules even though I've wanted to leave earlier or later on a comparable flight simply because of the change fees involved. I had one case where I did make the change to a cheaper flight but after the change fees I netted $10 back (I would have made the change anyway since the new flight was more convenient and loaded more lightly).
Of course United isn't going to introduce changes that aren't in their best interest but we should be happy that the airline's interest and customer interests intersect this time. |
I am delighted by this news! Although I am not currently traveling, whenever I feel it is safe to resume, most of my travel will be domestic, as it was pre-Covid. Especially since UA received a taxpayer bailout, I am very happy with this consumer-friendly decision! I can't wait to return to the friendly skies!
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Originally Posted by ExplorerWannabe
(Post 32641177)
I am utterly amazed at the number of people who seem to insist on finding some negative slant to take on any news from United (yet seem to stay with the airline as elite MP members). I didn't worry about change fees when I was traveling for the government because GSA fares were GSA fares but I have had to stick with original flight schedules even though I've wanted to leave earlier or later on a comparable flight simply because of the change fees involved. I had one case where I did make the change to a cheaper flight but after the change fees I netted $10 back (I would have made the change anyway since the new flight was more convenient and loaded more lightly).
Of course United isn't going to introduce changes that aren't in their best interest but we should be happy that the airline's interest and customer interests intersect this time. |
Originally Posted by ExplorerWannabe
(Post 32641177)
Of course United isn't going to introduce changes that aren't in their best interest but we should be happy that the airline's interest and customer interests intersect this time.
I haven't gone out of my way to try to find a negative aspect. It's just that this inability to retain residual value is a very big deal for me, and I promise that it's going to be a very big deal for a lot fo other people also, because they're not going to understand it and they're going to get caught off-guard. (There was a post along those lines within the last week, actually). Furthermore, it feels unfair in a way that the old policy didn't. And keep in mind, there were all sorts of ways to get change fees waived -- from weather waivers to illnesses to schedule changes, etc., and that's not even counting the "one-time exception" that many people seemed to get. So, the $200 saved wasn't always $200 -- sometimes it was $0. |
Wow, looks like the pendulum just swung pretty far the other way.
What's next? Change back to BIS EQM with no $ thresholds? |
Originally Posted by HNLbasedFlyer
(Post 32641166)
Does anyone offer no change fees for international flights?
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Originally Posted by cfischer
(Post 32641160)
unimpressed unless they cover all flights with this new policy. This will take care of 10% of any change fees that I pay; 90% are international and often $400 a piece.
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Originally Posted by jsloan
(Post 32641198)
I just don't think that they do.
I haven't gone out of my way to try to find a negative aspect. It's just that this inability to retain residual value is a very big deal for me, and I promise that it's going to be a very big deal for a lot fo other people also, because they're not going to understand it and they're going to get caught off-guard. (There was a post along those lines within the last week, actually). Furthermore, it feels unfair in a way that the old policy didn't. And keep in mind, there were all sorts of ways to get change fees waived -- from weather waivers to illnesses to schedule changes, etc., and that's not even counting the "one-time exception" that many people seemed to get. So, the $200 saved wasn't always $200 -- sometimes it was $0. |
Originally Posted by HNLbasedFlyer
(Post 32641166)
Does anyone offer no change fees for international flights?
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Originally Posted by jsloan
(Post 32641042)
I think people are really, really underestimating this no-residual-value thing.
Even with no residual value, it's still a great deal for me: (1) I rarely change a domestic ticket with the new fare being $200 or more cheaper; (2) I often book well in advance, and then want to change the dates of my trips for various reasons. This would save me a lot of money. If they do the same for international trips, then that might be an issue for me - I do sometimes change expensive international trips to much cheaper domestic ones. |
Originally Posted by ezefllying
(Post 32641095)
The way the statement is worded, I was wondering if they were going to the AA/DL model of only allowing SDC within the same calendar day. The +/-24 hour UA SDC policy is vastly more convenient and a reason I've maintained my status. But it may just be that explaining the (admittedly confusing) SDC system in a general press release is a bad idea.
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