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Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

View Poll Results: What do you think of the recent UA changes in Changes fees?
Good idea: No Domestic Change fee w/ no rebooking residual AND No Standby fee/Free SDC all elites
148
64.35%
Good idea: No Domestic Change fee w/ no rebooking residual but NOT No Standby fee/Free SDC all elite
25
10.87%
Good idea: No Standby fee/Free SDC all elite but NOT No Domestic Change fee w/ no rebooking residual
18
7.83%
Neutral /don’t care about either
30
13.04%
Don’t like / think either is a good idea
9
3.91%
Voters: 230. You may not vote on this poll

Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

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Old Jun 28, 22, 1:53 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: DELee
Wiki Link
Latest Update: 23 December 2021:

"Change fees are gone" (change fee waiver): https://www.united.com/ual/en/us/fly...ngefeesaregone
We've permanently gotten rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. There also won't be change fees for other international travel originating in the U.S. Learn more

For all other standard Economy and premium cabin tickets, change fees are waived through January 31, 2022. Basic Economy tickets can only be changed if they’re issued by December 31, 2021, for travel commencing by December 31, 2021. See terms and conditions
(change fee waiver) Terms and Conditions: https://www.united.com/ual/en/us/fly...ChangeFeeTerms

Tickets: Applies to standard fare tickets issued between March 3, 2020, and January 31, 2022, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and January 31, 2022, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through January 31, 2022, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

New fine print (1 April 2021)
  • You can change Basic Economy tickets without change fees if the ticket is issued by April 30, 2021,
  • and all other international travel without change fees if the ticket is issued by May 31, 2021.
  • If the new flight is priced lower, the customer may change without paying a change fee, and may be given residual value in the form of a future flight credit.
Updated 30 Sept 2021
Tickets: Applies to standard fare tickets issued between March 3, 2020, and December 31, 2021, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and December 31, 2021, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through December 31, 2021, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

Originally Posted by spartacusmcfly View Post
I just went through the process on a post-April 1st itinerary and was issued the new FFC vs ETCs. The agent tried to explain the new FFCs in detail:

The Bad:
1. No more ETC
2. No transferability
3. No combinability
4. Given there is no combinability, there is no more date-pushing (meaning new expiration date is most favorable of combined cert dates)

The Good:
5. Can use multiple towards a single itinerary (up to 10 she said)
6. Can pull from multiple accounts (3 from yours, 3 from spouse), so you don't have to split the locator to use from multiple accounts
7. Can be used on partner itineraries as long as one segment is UA
8. The FFCs show up in the account of the recipient and the booker. So I can see my spouse's FFCs if I booked the itenerary
9. FFCs now show up as a payment method in the app booking flow. For multi-passenger FFCs, both passengers show up!

I can live with all this, in exchange for no change fees, and reclaiming residual!
The fine-print on the change rules:
  1. If the new ticket costs less, the residual value from the old ticket is lost
  2. Multiple cancelled reservations cannot be combined to pay for a more expensive ticket
  3. Strictly U.S. and Mexico or the Caribbean only (excludes Canada) and excludes Basic Economy and International flights
    1. Worldwide until Dec 31, 2020
United Airlines Permanently Eliminates Change Fees
Applies to all Economy and Premium cabin tickets for travel within the U.S.;
Airline also announces complimentary standby travel, becomes only U.S. airline that will let all customers in all classes of service fly same-day standby for free
With these new options, United gives more flexibility than any other U.S. carrier when customers' travel plans change
Video(1) Photos(1)

CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.

"Change is inevitable these days – but it's how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request," said Scott Kirby, CEO of United Airlines, in a video message to customers. "Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis. Instead, we're taking a completely different approach – and looking at new ways to serve our customers better."

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United's award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United's new flexible travel policies, visit https://www.united.com/ual/en/us/fly...hange-fee.html.

......
Related Threads
AA Eliminates Many Change Fees, Other Benefits 31 Aug 2020
Delta to Eliminate Change Fees on Domestic Tickets [Consolidated Thread]
Alaska Eliminates Change Fees (9/1/2020)

UA will extend BE/International change fee waiver (In response to AA?)
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Old Jun 10, 22, 11:56 am
  #871  
 
Join Date: Aug 2009
Posts: 37
Originally Posted by jsloan View Post
Actually, it is weird. We're just inured to it through experience.
I agree - in most purchases everwhere else on the web, a change like this would trigger a refund immediately (or within a couple of days at worst).

For lack of me seeing any text saying when I'd get refunded, it looked like an error to my infrequent-flyer eyes. :-D

- Tim
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Old Jun 10, 22, 12:22 pm
  #872  
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Originally Posted by tbessie View Post
I agree - in most purchases everwhere else on the web, a change like this would trigger a refund immediately (or within a couple of days at worst).

For lack of me seeing any text saying when I'd get refunded, it looked like an error to my infrequent-flyer eyes. :-D

- Tim
sure. We’re getting OT from change fees, but we are also, as a society, so intent on getting whatever it is so fast and easy that we don’t read what we are agreeing to (despite the advice lawyers would give to read the terms before buying). The term in question for E+ purchases is:
  • Refunds for Economy Plus purchases are processed automatically after scheduled departure in the event of flight cancellation or change to a different flight, when travel is completed in a standard United Economy seat, or when travel is completed in a seat of equal or greater value through the purchase of a premium cabin seating offer. If a Complimentary Premier Upgrade is issued, then the Economy Plus purchase is not eligible for a refund.

airlines actually act differently than many other businesses in a lot of ways. Currently, about to depart on an AC ticket which includes an NH segment to SIN. For that flight, I only have the option of picking seats near the back because seats in the first half-3/4 of Y cost to purchase. But I can’t even purchase those because it is an OAL ticket, and somehow in 2022 they can’t actually process this (IIRC, LH also used to be like this, but they changed the process now I think so they can accept payment on OAL tickets).

i suspect all of these processes were done this way to make it easier for the carriers to account for the purchases through whatever backend system they use, or because they were able to implement these charges more quickly than re-doing the system to do it in a way that is better for the customers. Not saying this is ideal - it’s not - but I suspect UA didn’t implement the refund procedure for E+ in a specific effort to hold $ from customers longer, but because it was the easiest way to account for the purchases, debits and credits, etc.
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Old Jun 14, 22, 10:19 pm
  #873  
 
Join Date: Jul 2009
Posts: 231
I have a repricing question. Let's say I have a round trip ticket with the outbound and return each has a $500 fare. I want to change the return now to a different time with say $400 fare showing up. But let's say the fare class bought on the outbound is no longer available and the next fare up costs $600. So canceling he entire ticket and use the credit on a new ticket is out of question.

Now if I just change the return alone, is it going to be repriced as an entire new ticket (meaning higher price on the outbound and lower price on the return) or only on the one way segments that's changed? This is a hypothetical question, but I like to know what to expect. I would guess it should just be repriced on the one way that's changed, but I'm wondering if the agents/website will stick to that though. Thanks.

Last edited by fttc; Jun 14, 22 at 10:32 pm
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Old Jun 14, 22, 11:02 pm
  #874  
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Originally Posted by fttc View Post
Now if I just change the return alone, is it going to be repriced as an entire new ticket (meaning higher price on the outbound and lower price on the return) or only on the one way segments that's changed? This is a hypothetical question, but I like to know what to expect. I would guess it should just be repriced on the one way that's changed, but I'm wondering if the agents/website will stick to that though. Thanks.
Assuming all flights are UA-operated, I'd expect them to be able to hold the ticketed fare class for the outbound and reprice the return, if the new return fare is combinable with the current outbound, and if the original fare rules allow it (most do). If any of the flights are not UA-operated, the lack of inventory in the current fare bucket could cause a problem.
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Old Jun 15, 22, 9:31 am
  #875  
 
Join Date: Jul 2009
Posts: 231
Originally Posted by jsloan View Post
Assuming all flights are UA-operated, I'd expect them to be able to hold the ticketed fare class for the outbound and reprice the return, if the new return fare is combinable with the current outbound, and if the original fare rules allow it (most do).
Yeah, agree that the fares need to be combinable.

Originally Posted by jsloan View Post
If any of the flights are not UA-operated, the lack of inventory in the current fare bucket could cause a problem.
Do you mean "not UA published fare" instead of "not UA operated"? I would imagine who operates wouldn't matter. If UA publishes the fare and it's available for purchase, then the seats with that fare are available even if operated by non UA. Let me know if you are referring to something else. Thanks.
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Old Jun 15, 22, 9:39 am
  #876  
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Originally Posted by fttc View Post
Do you mean "not UA published fare" instead of "not UA operated"? I would imagine who operates wouldn't matter. If UA publishes the fare and it's available for purchase, then the seats with that fare are available even if operated by non UA. Let me know if you are referring to something else. Thanks.
Sorry, I was referring to the flight you're not trying to change. For UA-operated flights, an agent should be able to hold the inventory even though it's not available for new ticket sales. For non-UA-operated flights, I'm not sure that they'll be able to do the same thing; it may fail to re-ticket.

I don't know, 100%, that this is would be a problem. It's merely a potential problem.
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Old Jun 15, 22, 12:15 pm
  #877  
 
Join Date: Feb 2010
Location: NYC
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Posts: 642
I'm looking at a round trip IAD-NYC. I am going to fly the outbound but may need to cancel the return. If I do cancel the return after I've flown the outbound, will I keep the remaining value of the NYC-IAD flight in the form of a future flight credit? This is main cabin, not BE.
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Old Jun 15, 22, 12:41 pm
  #878  
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Originally Posted by hoth300 View Post
I'm looking at a round trip IAD-NYC. I am going to fly the outbound but may need to cancel the return. If I do cancel the return after I've flown the outbound, will I keep the remaining value of the NYC-IAD flight in the form of a future flight credit? This is main cabin, not BE.
This is a yes BUT

Yes, you will get credit for the return flight but the credit will vary once you try to use it. It varies because it is still connected to the outbound and that may influence the precising of the new segment(s). This is less complicate for a domestic trip but it still is difficult to predict. Additionally, the time frame is one year of the purchase of the original trip, not one year from FFC date.

Highly suggest purchasing two one-ways, much cleaner and should not cost any more. A minor issue with two one ways is if the first segments gets a waiver, it would not apply to the separate return. Generally that would not be a major issue for me, I generally only book domestic one-ways nowadays.
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Old Jun 16, 22, 10:29 am
  #879  
 
Join Date: Oct 2009
Posts: 2
I purchased United flights through AMEX (platinum holder) for a July trip. It's the first time I used AMEX for flights. I had to rebook once to change the time, resulting in a $20 credit for each ticket. That credit has not shown up at UA. Now, the flight has decreased a fair amount in price. AMEX travel says they can rebook it for no cost, but the credit will be forfeited to United. I asked AMEX if that's a United rule or AMEX rule and they indicated it was UA. AMEX rules indicate they abide by ticketing carrier rules. UA has no change fees and shows to provide credit if a rebooking results in a lower fare. I chatted with two different UA reps and received two different answers:

Credit is forfeited if booking is though a travel agent
The credit will appear after the trip is done

Does anyone know what's correct? If I had ticketed and rebooked directly through UA, I would have a travel credit. They would certainly charge if I rebooked a more expensive flight. It makes me wonder about the advantage of using AMEX if UA is going to keep the fare difference.
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Old Jun 16, 22, 10:45 am
  #880  
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Originally Posted by lw67 View Post
I purchased United flights through AMEX (platinum holder) for a July trip. It's the first time I used AMEX for flights. I had to rebook once to change the time, resulting in a $20 credit for each ticket. That credit has not shown up at UA. Now, the flight has decreased a fair amount in price. AMEX travel says they can rebook it for no cost, but the credit will be forfeited to United. I asked AMEX if that's a United rule or AMEX rule and they indicated it was UA. AMEX rules indicate they abide by ticketing carrier rules. UA has no change fees and shows to provide credit if a rebooking results in a lower fare. I chatted with two different UA reps and received two different answers:

Credit is forfeited if booking is though a travel agent
The credit will appear after the trip is done

Does anyone know what's correct? If I had ticketed and rebooked directly through UA, I would have a travel credit. They would certainly charge if I rebooked a more expensive flight. It makes me wonder about the advantage of using AMEX if UA is going to keep the fare difference.
Presently UA will provide no credit for rebooking the same flights/cabin on a price drop unless within 30 days of ticketing (for a $50 fee)
This is on united,com or AMEX.

There is a way to get the credit without a fee or at any time but it takes multiple steps.
Cancel your original flight and get FFC (future flight credit)
You rebook a different flight for the same or lower price using the first FFC
Cancel the new flight creating a different second FFC
Finally rebook the original flight using the second FFC
At this point you have the orginal flight at a lower costs and partial used FFCs that should have the fare difference to using by end of 2023.
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Old Jun 25, 22, 1:28 am
  #881  
 
Join Date: May 2007
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If I'm booked on a flight with a confirmed instrument upgrade and the coach fare decreases after purchase, is there any way for a competent agent to generate a residual FFC while preserving the upgrade, or am I SOL? There is no PZ available now.
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Old Jun 25, 22, 9:20 am
  #882  
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Originally Posted by dkc192 View Post
If I'm booked on a flight with a confirmed instrument upgrade and the coach fare decreases after purchase, is there any way for a competent agent to generate a residual FFC while preserving the upgrade, or am I SOL? There is no PZ available now.
A competent agent can do just about anything, but what you’re asking for is well outside of policy, and personally I wouldn’t waste my time asking. I strongly doubt you’ll find anyone willing to do it. The only exception would be the old rule that allows for a $50 service fee to re-fare a flight if you’ve booked it within the past 30 days. If that applies, and you’re willing to pay the $50, you might be able to find someone who’s willing to do it. It probably still requires forcing the PZ open, though, so there’s still a risk that the agent could mess it up.
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Old Jun 25, 22, 4:14 pm
  #883  
 
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Looking to 'change flights' on the second half of a roundtrip, CPH-MCO-CPH. I have already flown the first half. This is an economy 'L' fare.

When I look to change the return flight thru 'manage my reservation', I see 3-5 options for the original date and the couple of days around it. They are all quite reasonably priced at $0 to around $100. I would like to move to a flight that has a better chance of PZ>0 (none at this time) and avoid LHR this summer.

Two questions: First, I notice that some of the options allow me to up fare to 'W' class. This is a good thing for an upgrade, but will it also open up more options for me if I try to 'change flights' a second time.

Second, will a 1K rep on the phone be able to offer me more options than I see on the website and app. I see more availability with a dummy booking, altho some seem difficult due to the fare class/ code of the last segment EU airline.
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Old Jun 25, 22, 11:11 pm
  #884  
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Originally Posted by pretzlaff View Post
They are all quite reasonably priced at $0 to around $100. I would like to move to a flight that has a better chance of PZ>0 (none at this time) and avoid LHR this summer.
1 - if PZ = 0, it’s not worth paying a fare difference on the off chance that it might go PZ > 0 later.
2 - avoiding LHR, on the other hand, could conceivably be worth a fare difference.
3 - Note that the website will not show anything less than $0; however, if you select a fare that is lower than what you paid originally, UA will generate Future Flight Credit for the difference.

Originally Posted by pretzlaff View Post
Two questions: First, I notice that some of the options allow me to up fare to 'W' class. This is a good thing for an upgrade, but will it also open up more options for me if I try to 'change flights' a second time.
1 - united.com has been doing very weird things with fare classes recently, so you may not be able to trust what you see.
2 - Maybe through that interface, but in general, no.

Originally Posted by pretzlaff View Post
Second, will a 1K rep on the phone be able to offer me more options than I see on the website and app. I see more availability with a dummy booking, altho some seem difficult due to the fare class/ code of the last segment EU airline.
It’s hit or miss. If you have a specific, simple routing in mind, most will accommodate it. The more complicated you get, the more likely you are to face resistance. “Can I switch to the 4 PM through Frankfurt” — likely no problem. “Can I switch to the 5 PM through Dubrovnik, and then I see a flight departing the next morning to Warsaw…” — some agents will balk. “Find me the cheapest” — they’re just going to tell you what the computer says. “Find me the best chance of an upgrade” — if they even give you an answer, it likely won’t be any better than a guess.
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Old Jun 26, 22, 2:44 pm
  #885  
 
Join Date: Nov 2000
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Sorry to be confused but are there still no change fees for regular economy tickets booked USA to Europe? An agent just tried to charge me but i plan to HuCA....
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