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Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

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View Poll Results: What do you think of the recent UA changes in Changes fees?
Good idea: No Domestic Change fee w/ no rebooking residual AND No Standby fee/Free SDC all elites
148
64.35%
Good idea: No Domestic Change fee w/ no rebooking residual but NOT No Standby fee/Free SDC all elite
25
10.87%
Good idea: No Standby fee/Free SDC all elite but NOT No Domestic Change fee w/ no rebooking residual
18
7.83%
Neutral /don’t care about either
30
13.04%
Don’t like / think either is a good idea
9
3.91%
Voters: 230. You may not vote on this poll

Old Aug 30, 2020, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: DELee
Latest Update: 23 December 2021:

"Change fees are gone" (change fee waiver): https://www.united.com/ual/en/us/fly/travel/notices.html#changefeesaregone
We've permanently gotten rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. There also won't be change fees for other international travel originating in the U.S. Learn more

For all other standard Economy and premium cabin tickets, change fees are waived through January 31, 2022. Basic Economy tickets can only be changed if they’re issued by December 31, 2021, for travel commencing by December 31, 2021. See terms and conditions
(change fee waiver) Terms and Conditions: https://www.united.com/ual/en/us/fly/travel/notices.html#ChangeFeeTerms

Tickets: Applies to standard fare tickets issued between March 3, 2020, and January 31, 2022, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and January 31, 2022, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through January 31, 2022, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

New fine print (1 April 2021)
  • You can change Basic Economy tickets without change fees if the ticket is issued by April 30, 2021,
  • and all other international travel without change fees if the ticket is issued by May 31, 2021.
  • If the new flight is priced lower, the customer may change without paying a change fee, and may be given residual value in the form of a future flight credit.
Updated 30 Sept 2021
Tickets: Applies to standard fare tickets issued between March 3, 2020, and December 31, 2021, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and December 31, 2021, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through December 31, 2021, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

Originally Posted by spartacusmcfly
I just went through the process on a post-April 1st itinerary and was issued the new FFC vs ETCs. The agent tried to explain the new FFCs in detail:

The Bad:
1. No more ETC
2. No transferability
3. No combinability
4. Given there is no combinability, there is no more date-pushing (meaning new expiration date is most favorable of combined cert dates)

The Good:
5. Can use multiple towards a single itinerary (up to 10 she said)
6. Can pull from multiple accounts (3 from yours, 3 from spouse), so you don't have to split the locator to use from multiple accounts
7. Can be used on partner itineraries as long as one segment is UA
8. The FFCs show up in the account of the recipient and the booker. So I can see my spouse's FFCs if I booked the itenerary
9. FFCs now show up as a payment method in the app booking flow. For multi-passenger FFCs, both passengers show up!

I can live with all this, in exchange for no change fees, and reclaiming residual!
The fine-print on the change rules:
  1. If the new ticket costs less, the residual value from the old ticket is lost
  2. Multiple cancelled reservations cannot be combined to pay for a more expensive ticket
  3. Strictly U.S. and Mexico or the Caribbean only (excludes Canada) and excludes Basic Economy and International flights
    1. Worldwide until Dec 31, 2020
United Airlines Permanently Eliminates Change Fees
Applies to all Economy and Premium cabin tickets for travel within the U.S.;
Airline also announces complimentary standby travel, becomes only U.S. airline that will let all customers in all classes of service fly same-day standby for free
With these new options, United gives more flexibility than any other U.S. carrier when customers' travel plans change
Video(1) Photos(1)

CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.

"Change is inevitable these days – but it's how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request," said Scott Kirby, CEO of United Airlines, in a video message to customers. "Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis. Instead, we're taking a completely different approach – and looking at new ways to serve our customers better."

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United's award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United's new flexible travel policies, visit https://www.united.com/ual/en/us/fly...hange-fee.html.

......
Related Threads
AA Eliminates Many Change Fees, Other Benefits 31 Aug 2020
Delta to Eliminate Change Fees on Domestic Tickets [Consolidated Thread]
Alaska Eliminates Change Fees (9/1/2020)

UA will extend BE/International change fee waiver (In response to AA?)
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Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

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Old May 4, 2022, 8:20 pm
  #826  
 
Join Date: Dec 2009
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Thank you, WineCountryUA and embampbe. Appreciate the patience and explanations.

Do you know why modifying flights that should return a few tens of dollars results in $0 being returned (what should be a FFC). Something is changing because the PQP decreased but there is no money put into a FFC.
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Old May 4, 2022, 8:25 pm
  #827  
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Originally Posted by uiucsb
... Do you know why modifying flights that should return a few tens of dollars results in $0 being returned (what should be a FFC). Something is changing because the PQP decreased but there is no money put into a FFC.
Change to same flights are you already are booked on, if so, that is what UA does to discourage rebooking on price drops. You will have to change to another flight and then change back. Just a roadblock UA is putting into place.
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Old May 6, 2022, 1:48 am
  #828  
 
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I don't believe this has been asked or answered yet: if I have a confirmed instrument upgrade on a flight but the underlying coach fare decreases after booking, is there any way to capture the savings as a residual FFC while maintaining the upgrade? I've done this once with AA (partial refund within the 24-hour cancellation window pre-Covid), but not sure if it's possible on UA.
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Old May 6, 2022, 2:23 am
  #829  
 
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Originally Posted by dkc192
I don't believe this has been asked or answered yet: if I have a confirmed instrument upgrade on a flight but the underlying coach fare decreases after booking, is there any way to capture the savings as a residual FFC while maintaining the upgrade? I've done this once with AA (partial refund within the 24-hour cancellation window pre-Covid), but not sure if it's possible on UA.
If PZ/PN space still available, switch out, switch back, save money, re-apply upgrade.

If CPU upgrade or no PZ/PN available, you're rolling dice, I wouldn't do it.
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Old May 6, 2022, 2:26 am
  #830  
 
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Originally Posted by spartacusmcfly
If PZ/PN space still available, switch out, switch back, save money, re-apply upgrade.

If CPU upgrade or no PZ/PN available, you're rolling dice, I wouldn't do it.
Oh yeah, I would only do it via an agent who assured me I'd be keeping my upgrade. I guess I should've asked more specifically if agents can do this and/or if anyone has successfully done it with an agent.
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Old May 6, 2022, 10:37 am
  #831  
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Originally Posted by dkc192
Oh yeah, I would only do it via an agent who assured me I'd be keeping my upgrade. I guess I should've asked more specifically if agents can do this and/or if anyone has successfully done it with an agent.
As has been discussed, UA will not allow change to a lower re-fare if staying on the same flight / cabin except in the first 24 hours or in the first 30 days for a $50 fee. Otherwise you have to change to a different flight and change back. An agent is unlikely to help with the latter.
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Old May 7, 2022, 1:23 pm
  #832  
 
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Just for clarification, is this really a cancel the original flight, get FCC. book a new reservation using FCC on different flights (does it have to be only 1 or both ways if roundtrip?), but since flight is less you should get some residual FCC remaining, then you could use the Change flight option to get back to your original date/time?

I am wondering if it is 2 cancel in rebook, or if it is 1 cancel and rebook, followed by 1 change?

Sorry if I missed it in the 56 pages, search did not yield a simple answer.
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Old May 7, 2022, 1:32 pm
  #833  
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Originally Posted by vandesa
Just for clarification, is this really a cancel the original flight, get FCC. book a new reservation using FCC on different flights (does it have to be only 1 or both ways if roundtrip?), but since flight is less you should get some residual FCC remaining, then you could use the Change flight option to get back to your original date/time?

I am wondering if it is 2 cancel in rebook, or if it is 1 cancel and rebook, followed by 1 change?

Sorry if I missed it in the 56 pages, search did not yield a simple answer.
you can not just cancel and then rebook using the same FFC. The two ways to do it are:

1. Completely cancel, then start a new booking from scratch (don’t start within the cancelled itinerary), and use the FFC to pay when presented with FFC as a payment option. Residual value will remain.
2. Change to a different flight. Once it is confirmed, you can immediately change back. The residual value will be sent to you in an FFC when whichever flight you change to is a lower fare. Should be immediate.

what you can’t do is change to the same flight when you are already on it. It will say ‘not available’ when you attempt.
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Old May 8, 2022, 2:50 pm
  #834  
 
Join Date: Jul 2008
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International change fee - new ticket

I'm looking at purchasing a one-way economy ticket SCL-SFO. Are these subject to the old change/cancellation fee schedule - iirc $300 (+fare difference)? Apologies if this is on the UA website -- I'm not seeing it. Thanks.
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Old May 8, 2022, 3:02 pm
  #835  
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Originally Posted by mehitabel
I'm looking at purchasing a one-way economy ticket SCL-SFO. Are these subject to the old change/cancellation fee schedule - iirc $300 (+fare difference)? .
Potential yes because UA states
You also won’t pay change fees for international travel originating in the U.S.
Actually also Caribbean & Mexico

Some reports of non-qualifying tickets also not having changes, such as some from Canada
You will need to read the fare rules or ask an agent.

Note non-BE tickets issued for all regions before 1 Feb 2022 have no change fees.
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Old May 8, 2022, 3:06 pm
  #836  
 
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Originally Posted by WineCountryUA
Potential yes because UA states
Actually also Caribbean & Mexico

Some reports of non-qualifying tickets also not having changes, such as some from Canada
You will need to read the fare rules or ask an agent.
Thanks - that's about what I figured. I saw that some CA flights seem to be getting waivers, but South America seems unlikely. Just wasn't sure if I was remembering the $300 fee correctly.
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Old May 8, 2022, 5:56 pm
  #837  
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Originally Posted by mehitabel
Thanks - that's about what I figured. I saw that some CA flights seem to be getting waivers, but South America seems unlikely. Just wasn't sure if I was remembering the $300 fee correctly.
Canada is not a ‘waiver’ per say, it’s in the fare rules though, at least in what I’ve looked at. I’ve seen No charge for changes (or some similar language) in every fare I’ve looked up since the international waiver expired earlier this year.
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Old May 15, 2022, 12:16 pm
  #838  
 
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Hoping someone has some insight on this. I'm looking at round trip tickets ex-USA to Japan. I have 'basic' economy unchecked in my search. However, the lowest fare that the United website returns shows the following in the fare rules -- Not many people look in the rules. Is this just to be ignored and tickets can be cancelled for a full future flight credit?

LAX - TYO K KFI00UXK

PENALTIES
CHANGES/CANCELLATIONS TICKET IS NON-REFUNDABLE. CHANGES NOT PERMITTED.

There is another fare about $80 more that has the following included in the penalties section: NOTE - -- -- //// CHANGE FREE OF CHARGE ////

I'm booking for 3 passengers, and would prefer to save $240 if I don't need to spend it. Just not sure why this is showing up with no flags. FYI dates are Oct 7 - Oct 21. Link in google flights: https://www.google.com/travel/flight...mA6YpDmV6wfEJ6
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Old May 15, 2022, 4:43 pm
  #839  
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Originally Posted by sammybk
Hoping someone has some insight on this. I'm looking at round trip tickets ex-USA to Japan. I have 'basic' economy unchecked in my search. However, the lowest fare that the United website returns shows the following in the fare rules -- Not many people look in the rules. Is this just to be ignored and tickets can be cancelled for a full future flight credit?

LAX - TYO K KFI00UXK

PENALTIES
CHANGES/CANCELLATIONS TICKET IS NON-REFUNDABLE. CHANGES NOT PERMITTED.

There is another fare about $80 more that has the following included in the penalties section: NOTE - -- -- //// CHANGE FREE OF CHARGE ////

I'm booking for 3 passengers, and would prefer to save $240 if I don't need to spend it. Just not sure why this is showing up with no flags. FYI dates are Oct 7 - Oct 21. Link in google flights: https://www.google.com/travel/flight...mA6YpDmV6wfEJ6
At the current time, UA does not offer a Basic Economy product in the US-Japan market. (I don’t think they have BE for Asia at all, actually). That’s why there are no labels. (And, incidentally, I’d still expect to be able to check a bag, select a seat, etc.)

No-changes tickets go much further back than the introduction of BE, though. If you buy that ticket and then change it, you are relying on UA’s marketing elsewhere, where they state that international tickets originating in the US “will not have change fees,” and they only list out BE as not being changeable.

My guess is that you’d probably be OK if you purchased those tickets and needed to change them. My advice is that if you want surety, you should pony up the extra $80 per person. :/
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Old May 15, 2022, 5:27 pm
  #840  
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Originally Posted by jsloan
...If you buy that ticket and then change it, you are relying on UA’s marketing elsewhere, where they state that international tickets originating in the US “will not have change fees,” and they only list out BE as not being changeable.

My guess is that you’d probably be OK if you purchased those tickets and needed to change them. My advice is that if you want surety, you should pony up the extra $80 per person. :/
While understanding the anxiety with the messaging, there is no doubt at all those tickets (assuming a publicly published fare) will have no change fees. Could UA reverse that in the future for future tickets, yes but for tickets purchased until that announcement is made, there is no uncertainty. The publicly stated policy of UA is quite clear as stated here. Is it sloppy to leave the fare rules unchanged, yes but that does not change the situation.
WineCountryUA is offline  


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