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Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

View Poll Results: What do you think of the recent UA changes in Changes fees?
Good idea: No Domestic Change fee w/ no rebooking residual AND No Standby fee/Free SDC all elites
148
64.35%
Good idea: No Domestic Change fee w/ no rebooking residual but NOT No Standby fee/Free SDC all elite
25
10.87%
Good idea: No Standby fee/Free SDC all elite but NOT No Domestic Change fee w/ no rebooking residual
18
7.83%
Neutral /dont care about either
30
13.04%
Dont like / think either is a good idea
9
3.91%
Voters: 230. You may not vote on this poll

Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

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Old Jul 25, 22, 5:43 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: DELee
Wiki Link
Latest Update: 23 December 2021:

"Change fees are gone" (change fee waiver): https://www.united.com/ual/en/us/fly...ngefeesaregone
We've permanently gotten rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. There also won't be change fees for other international travel originating in the U.S. Learn more

For all other standard Economy and premium cabin tickets, change fees are waived through January 31, 2022. Basic Economy tickets can only be changed if theyre issued by December 31, 2021, for travel commencing by December 31, 2021. See terms and conditions
(change fee waiver) Terms and Conditions: https://www.united.com/ual/en/us/fly...ChangeFeeTerms

Tickets: Applies to standard fare tickets issued between March 3, 2020, and January 31, 2022, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and January 31, 2022, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through January 31, 2022, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

New fine print (1 April 2021)
  • You can change Basic Economy tickets without change fees if the ticket is issued by April 30, 2021,
  • and all other international travel without change fees if the ticket is issued by May 31, 2021.
  • If the new flight is priced lower, the customer may change without paying a change fee, and may be given residual value in the form of a future flight credit.
Updated 30 Sept 2021
Tickets: Applies to standard fare tickets issued between March 3, 2020, and December 31, 2021, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and December 31, 2021, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through December 31, 2021, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

Originally Posted by spartacusmcfly View Post
I just went through the process on a post-April 1st itinerary and was issued the new FFC vs ETCs. The agent tried to explain the new FFCs in detail:

The Bad:
1. No more ETC
2. No transferability
3. No combinability
4. Given there is no combinability, there is no more date-pushing (meaning new expiration date is most favorable of combined cert dates)

The Good:
5. Can use multiple towards a single itinerary (up to 10 she said)
6. Can pull from multiple accounts (3 from yours, 3 from spouse), so you don't have to split the locator to use from multiple accounts
7. Can be used on partner itineraries as long as one segment is UA
8. The FFCs show up in the account of the recipient and the booker. So I can see my spouse's FFCs if I booked the itenerary
9. FFCs now show up as a payment method in the app booking flow. For multi-passenger FFCs, both passengers show up!

I can live with all this, in exchange for no change fees, and reclaiming residual!
The fine-print on the change rules:
  1. If the new ticket costs less, the residual value from the old ticket is lost
  2. Multiple cancelled reservations cannot be combined to pay for a more expensive ticket
  3. Strictly U.S. and Mexico or the Caribbean only (excludes Canada) and excludes Basic Economy and International flights
    1. Worldwide until Dec 31, 2020
United Airlines Permanently Eliminates Change Fees
Applies to all Economy and Premium cabin tickets for travel within the U.S.;
Airline also announces complimentary standby travel, becomes only U.S. airline that will let all customers in all classes of service fly same-day standby for free
With these new options, United gives more flexibility than any other U.S. carrier when customers' travel plans change
Video(1) Photos(1)

CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking and changing their travel plans than United Airlines.

"Change is inevitable these days but it's how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request," said Scott Kirby, CEO of United Airlines, in a video message to customers. "Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis. Instead, we're taking a completely different approach and looking at new ways to serve our customers better."

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United's award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United's new flexible travel policies, visit https://www.united.com/ual/en/us/fly...hange-fee.html.

......
Related Threads
AA Eliminates Many Change Fees, Other Benefits 31 Aug 2020
Delta to Eliminate Change Fees on Domestic Tickets [Consolidated Thread]
Alaska Eliminates Change Fees (9/1/2020)

UA will extend BE/International change fee waiver (In response to AA?)
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Old Mar 2, 22, 10:39 pm
  #796  
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Originally Posted by Ilove2fly View Post
How many times can I change a ticket? I am in a situation where I have to move my trip by 1 day. Would I still be able to cancel the trip if necessary?
I don't think there's a limit. I've made multiple changes, though after a while it started to require more and more agent intervention.
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Old Mar 7, 22, 9:32 pm
  #797  
 
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Originally Posted by mrkenneth View Post
For the aforementioned YVR-LAX ticket (issued after 2022-02-01), what is the change fee? I cannot find it anywhere on united.com.

The fare rules suggests no change fees, but my brain and eyes are getting crossed from trying to decipher them. Under penalties:
//// CHANGE FREE OF CHARGE //// -- -- BEFORE DEPARTURE OPTIONS - -- BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY CANCEL OF TICKETED RESERVATIONS OF A WHOLLY UNUSED TICKET - TRAVEL MUST BEGIN WITHIN ONE YEAR OF THE ORIGINAL TICKET ISSUE DATE EXCEPTION - FOR TICKETS ISSUED ON/BEFORE 12/31/21 TRAVEL MUST COMMENCE BY 12/31/22 -- THE NON-REFUNDABLE AMOUNT OF THE TICKET BEING EXCHANGED REMAINS NON-REFUNDABLE AND CARRIED FORWARD IN THE ENDORSEMENT BOX OF THE NEW TICKET
Confirmed that changes are indeed free!
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Old Mar 8, 22, 2:44 pm
  #798  
 
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Am I allowed unlimited changes without change fees or just one change?
For example, if I book EWR-EZE, then change to EWR-FCO. Then can I change it again to EWR-SFO-SIN?
I know I need to pay fare difference but want to confirm about change fees.

What If I book via a credit card portal? From past experience, I know I can do a change for no fee via UA. Can I then do another change?

I'm going to hit 1MM soon and wanted to be on the longest flight possible with PZ>0 or STW in April. In this case, I don't care so much were I go as long as I don't need to quarantine. I planned UA1 knowing PZ>0 is rare but I was going to use STW if needed but UA has since taken that away from that route. Now I'm looking at other options for a long flight and the best I can find thus far is FCO or EZE/GRU. Possibly AUS if the stars align. I'm thinking I should just book something now so I have my upgrade and then keep looking for my ideal destination. I don't care so much about having a residual credit with UA as I can easily spend it.
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Old Mar 8, 22, 3:02 pm
  #799  
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Originally Posted by eng3 View Post
Am I allowed unlimited changes without change fees or just one change?
For example, if I book EWR-EZE, then change to EWR-FCO. Then can I change it again to EWR-SFO-SIN?
I know I need to pay fare difference but want to confirm about change fees. ...
If the new ticket has no change fee, will will be fine. But change to a ticket with a change fee, then you have accepted the term of the new ticket.

Originally Posted by eng3 View Post
What If I book via a credit card portal? From past experience, I know I can do a change for no fee via UA. Can I then do another change? ...
Third party portals can have their own change fees and arrangements with , you need to check their T&Cs. There is no single answer to this. Safest to book directly with UA.
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Old Mar 8, 22, 4:40 pm
  #800  
 
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I looked around on the united web page but I could not find an answer to this question...

UA marketed, AC operated round trip regular economy ticket (booking into L one way and S the other), originating in Canada, traveling to US. Booked on United's Canadian website (united.com/en/CA). Priced in Canadian dollars, paid on a Canadian credit card (it was $50 cheaper than booking through AC)

Does the 24hr refund policy apply? After 24hr, what's the change fee?
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Old Mar 8, 22, 5:11 pm
  #801  
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Originally Posted by VegasGambler View Post
UA marketed, AC operated round trip regular economy ticket (booking into L one way and S the other), originating in Canada, traveling to US. Booked on United's Canadian website (united.com/en/CA). Priced in Canadian dollars, paid on a Canadian credit card (it was $50 cheaper than booking through AC)

Does the 24hr refund policy apply? ...
Required for all flights touching the USA

Originally Posted by VegasGambler View Post
After 24hr, what's the change fee?
" originating in Canada", change fees may apply, need to consult the fare rules or ask UA. or after the 24 hours start to make a change and see what the website tells you.
Some have reported no change fee for some tickets originating from areas with potential change fees.
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Old Mar 8, 22, 5:22 pm
  #802  
 
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Originally Posted by WineCountryUA View Post
Required for all flights touching the USA

" originating in Canada", change fees may apply, need to consult the fare rules or ask UA. or after the 24 hours start to make a change and see what the website tells you.
Some have reported no change fee for some tickets originating from areas with potential change fees.
Ugh, it's not like UA tells you the fare rules. I can probably figure it out and look up the fare rules on EF but actually it's two different one-way fares. I assume that the most restrictive one will apply.
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Old Mar 8, 22, 5:25 pm
  #803  
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Originally Posted by VegasGambler View Post
Ugh, it's not like UA tells you the fare rules. ....
Actually it does (after booking) and has for many years. Downloadable from itinerary page

Originally Posted by VegasGambler View Post
I assume that the most restrictive one will apply.
As always
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Old Mar 8, 22, 5:53 pm
  #804  
 
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Originally Posted by WineCountryUA View Post
Actually it does (after booking) and has for many years. Downloadable from itinerary page

As always
Hmmm I never noticed that. Anyway I found them on EF. It says, in part


FOR TICKETING ON/BEFORE 31MAR22
CHANGES

BEFORE DEPARTURE
CHANGES PERMITTED FOR REISSUE.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
--
--
//// CHANGE FREE OF CHARGE ////
--


which is promising, but also


--
RESIDUAL VALUE WILL BE IGNORED/FORFEITED ON
NON-REFUNDABLE FARE TICKETS
--


which is not. I thought that UA stopped doing that and would now issue a flight credit for the residual value.
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Old Mar 8, 22, 6:03 pm
  #805  
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Originally Posted by VegasGambler View Post
Hmmm I never noticed that. Anyway I found them on EF. It says, in part


FOR TICKETING ON/BEFORE 31MAR22
CHANGES

BEFORE DEPARTURE
CHANGES PERMITTED FOR REISSUE.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
--
--
//// CHANGE FREE OF CHARGE ////
--



which is promising, but also


--
RESIDUAL VALUE WILL BE IGNORED/FORFEITED ON
NON-REFUNDABLE FARE TICKETS
--



which is not. I thought that UA stopped doing that and would now issue a flight credit for the residual value.
yes, you get an FFC for balance. IIRC, they never took that out after they instituted during COVID, but issued an overriding policy giving back residual. Have used that, and checked and still there even on an all domestic itin. Youd think they would have gotten rid of that for now, but yet its still there, technically.
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Old Mar 8, 22, 6:15 pm
  #806  
 
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Originally Posted by WineCountryUA View Post
If the new ticket has no change fee, will will be fine. But change to a ticket with a change fee, then you have accepted the term of the new ticket.

Third party portals can have their own change fees and arrangements with , you need to check their T&Cs. There is no single answer to this. Safest to book directly with UA.
As far as I'm aware, if I book a ticket departing from the US, it has no change fee. Once you make a change to this type of ticket to another (departing from the US), is it typical for the new ticket to have a change fee?
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Old Mar 8, 22, 6:20 pm
  #807  
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Originally Posted by eng3 View Post
As far as I'm aware, if I book a ticket departing from the US, it has no change fee. Once you make a change to this type of ticket to another (departing from the US), is it typical for the new ticket to have a change fee?
UA has no change fees ex-US anymore. So no. I think the point being made was some TAs (OTA or actually human TAs - those still exist, right) might have their own fees. An agent cant charge you a UA fee that doesnt exist - but they can charge a service fee (or whatever they call it) to make the change.
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Old Mar 8, 22, 6:41 pm
  #808  
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Originally Posted by eng3 View Post
As far as I'm aware, if I book a ticket departing from the US, it has no change fee. Once you make a change to this type of ticket to another (departing from the US), is it typical for the new ticket to have a change fee?
If you change to a ticket with no change fee, then you change again to a ticket without a change fee, this can continue until you change to a ticket with a change fee. But ex-USA tickets, non-basic economy, don't have a change fee. There is nothing about how many times, it is simply about the ticket you purchase.

However, the UA guarantee on no change fee only applies to tickets purchased from UA. OTA/TA can have their own change fees. If you don't use UA, read the T&Cs carefully.

If you are rolling over credits, then you will be restricted to use UA anyways. So OTA/TAs fees will be moot.
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Old Mar 18, 22, 5:57 pm
  #809  
 
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If I have an itinerary with an upgraded segment, (ie, EWR-SFO-SIN-SFO-EWR) and one segment is upgraded (ie. SFO-SIN) and then I do a change via the UA site to an not yet upgraded segment, will it affect the preserve the upgrade? Does it make a difference if I change a segment on the same leg as the already upgraded segment (ie. EWR-SFO) vs changing the other let (ie SIN-SFO-EWR)?
Or is this something one should always call in?
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Old Mar 18, 22, 7:14 pm
  #810  
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Originally Posted by eng3 View Post
If I have an itinerary with an upgraded segment, (ie, EWR-SFO-SIN-SFO-EWR) and one segment is upgraded (ie. SFO-SIN) and then I do a change via the UA site to an not yet upgraded segment, will it affect the preserve the upgrade? Does it make a difference if I change a segment on the same leg as the already upgraded segment (ie. EWR-SFO) vs changing the other let (ie SIN-SFO-EWR)?
Or is this something one should always call in?
SDC or normal change (with potential repricing?)

And yes call, too risky online
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