View Poll Results: What do you think of the recent UA changes in Changes fees?
Good idea: No Domestic Change fee w/ no rebooking residual AND No Standby fee/Free SDC all elites
148
64.35%
Good idea: No Domestic Change fee w/ no rebooking residual but NOT No Standby fee/Free SDC all elite
25
10.87%
Good idea: No Standby fee/Free SDC all elite but NOT No Domestic Change fee w/ no rebooking residual
18
7.83%
Neutral /don’t care about either
30
13.04%
Don’t like / think either is a good idea
9
3.91%
Voters: 230. You may not vote on this poll
Aug 30, 2020, 2:32 pm
Last edit by: DELee
Latest Update: 23 December 2021:
"Change fees are gone" (change fee waiver): https://www.united.com/ual/en/us/fly/travel/notices.html#changefeesaregone
(change fee waiver) Terms and Conditions: https://www.united.com/ual/en/us/fly/travel/notices.html#ChangeFeeTerms
New fine print (1 April 2021)
The fine-print on the change rules:
Related Threads
AA Eliminates Many Change Fees, Other Benefits 31 Aug 2020
Delta to Eliminate Change Fees on Domestic Tickets [Consolidated Thread]
Alaska Eliminates Change Fees (9/1/2020)
UA will extend BE/International change fee waiver (In response to AA?)
"Change fees are gone" (change fee waiver): https://www.united.com/ual/en/us/fly/travel/notices.html#changefeesaregone
We've permanently gotten rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. There also won't be change fees for other international travel originating in the U.S. Learn more
For all other standard Economy and premium cabin tickets, change fees are waived through January 31, 2022. Basic Economy tickets can only be changed if they’re issued by December 31, 2021, for travel commencing by December 31, 2021. See terms and conditions
For all other standard Economy and premium cabin tickets, change fees are waived through January 31, 2022. Basic Economy tickets can only be changed if they’re issued by December 31, 2021, for travel commencing by December 31, 2021. See terms and conditions
Tickets: Applies to standard fare tickets issued between March 3, 2020, and January 31, 2022, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.
Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and January 31, 2022, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.
Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.
Fare validity: This applies to all standard fare tickets issued through January 31, 2022, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.
Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.
Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and January 31, 2022, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.
Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.
Fare validity: This applies to all standard fare tickets issued through January 31, 2022, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.
Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.
New fine print (1 April 2021)
- You can change Basic Economy tickets without change fees if the ticket is issued by April 30, 2021,
- and all other international travel without change fees if the ticket is issued by May 31, 2021.
- If the new flight is priced lower, the customer may change without paying a change fee, and may be given residual value in the form of a future flight credit.
Tickets: Applies to standard fare tickets issued between March 3, 2020, and December 31, 2021, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.
Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and December 31, 2021, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.
Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.
Fare validity: This applies to all standard fare tickets issued through December 31, 2021, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.
Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.
Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and December 31, 2021, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.
Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.
Fare validity: This applies to all standard fare tickets issued through December 31, 2021, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.
Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.
I just went through the process on a post-April 1st itinerary and was issued the new FFC vs ETCs. The agent tried to explain the new FFCs in detail:
The Bad:
1. No more ETC
2. No transferability
3. No combinability
4. Given there is no combinability, there is no more date-pushing (meaning new expiration date is most favorable of combined cert dates)
The Good:
5. Can use multiple towards a single itinerary (up to 10 she said)
6. Can pull from multiple accounts (3 from yours, 3 from spouse), so you don't have to split the locator to use from multiple accounts
7. Can be used on partner itineraries as long as one segment is UA
8. The FFCs show up in the account of the recipient and the booker. So I can see my spouse's FFCs if I booked the itenerary
9. FFCs now show up as a payment method in the app booking flow. For multi-passenger FFCs, both passengers show up!
I can live with all this, in exchange for no change fees, and reclaiming residual!
The Bad:
1. No more ETC
2. No transferability
3. No combinability
4. Given there is no combinability, there is no more date-pushing (meaning new expiration date is most favorable of combined cert dates)
The Good:
5. Can use multiple towards a single itinerary (up to 10 she said)
6. Can pull from multiple accounts (3 from yours, 3 from spouse), so you don't have to split the locator to use from multiple accounts
7. Can be used on partner itineraries as long as one segment is UA
8. The FFCs show up in the account of the recipient and the booker. So I can see my spouse's FFCs if I booked the itenerary
9. FFCs now show up as a payment method in the app booking flow. For multi-passenger FFCs, both passengers show up!
I can live with all this, in exchange for no change fees, and reclaiming residual!
If the new ticket costs less, the residual value from the old ticket is lostMultiple cancelled reservations cannot be combined to pay for a more expensive ticketStrictly U.S. and Mexico or the Caribbean only (excludes Canada) and excludes Basic Economy and International flightsWorldwide until Dec 31, 2020
United Airlines Permanently Eliminates Change Fees
Applies to all Economy and Premium cabin tickets for travel within the U.S.;
Airline also announces complimentary standby travel, becomes only U.S. airline that will let all customers in all classes of service fly same-day standby for free
With these new options, United gives more flexibility than any other U.S. carrier when customers' travel plans change
Video(1) Photos(1)
CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.
United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.
"Change is inevitable these days – but it's how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request," said Scott Kirby, CEO of United Airlines, in a video message to customers. "Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis. Instead, we're taking a completely different approach – and looking at new ways to serve our customers better."
The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.
Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United's award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.
The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.
For more information on United's new flexible travel policies, visit https://www.united.com/ual/en/us/fly...hange-fee.html.
......
Applies to all Economy and Premium cabin tickets for travel within the U.S.;
Airline also announces complimentary standby travel, becomes only U.S. airline that will let all customers in all classes of service fly same-day standby for free
With these new options, United gives more flexibility than any other U.S. carrier when customers' travel plans change
Video(1) Photos(1)
CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.
United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking – and changing – their travel plans than United Airlines.
"Change is inevitable these days – but it's how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request," said Scott Kirby, CEO of United Airlines, in a video message to customers. "Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis. Instead, we're taking a completely different approach – and looking at new ways to serve our customers better."
The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.
Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United's award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.
The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.
For more information on United's new flexible travel policies, visit https://www.united.com/ual/en/us/fly...hange-fee.html.
......
AA Eliminates Many Change Fees, Other Benefits 31 Aug 2020
Delta to Eliminate Change Fees on Domestic Tickets [Consolidated Thread]
Alaska Eliminates Change Fees (9/1/2020)
UA will extend BE/International change fee waiver (In response to AA?)
Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver
Aug 27, 2021, 6:47 am
#646
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
No - it just wouldn’t let me book the same flight in the same class (ie, ‘economy’) that option would say ‘unavailable’, and so I would have to choose a different flight first, then do a secon change back to the original flight. For the flight I was initially on, it would only alllw me to select Y refindable or F (which you don’t want to do unless you really want to pay extra cash upfront and get a bigger credit later). Hence the need to actually change and confirm a different flight, then change right back. It’s not a lot of time - I did it all within 5 minutes or so (most recently just on Wed. night, actually), just a bit of a PITA for the process.
Aug 27, 2021, 8:15 am
#647
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
That said, there may be a new alternative, now that all types of FFC can be applied to a new booking. You may be able to cancel the old flight, note its confirmation number, and then begin a new purchase, and, when you get to the payment screen, select "Future Flight Credit" and enter the confirmation number of the flight that was just cancelled. I can't promise it won't give you an error, but it's worth trying.
Aug 31, 2021, 12:11 am
#648
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,502
No - it just wouldn’t let me book the same flight in the same class (ie, ‘economy’) that option would say ‘unavailable’, and so I would have to choose a different flight first, then do a secon change back to the original flight. For the flight I was initially on, it would only alllw me to select Y refindable or F (which you don’t want to do unless you really want to pay extra cash upfront and get a bigger credit later). Hence the need to actually change and confirm a different flight, then change right back. It’s not a lot of time - I did it all within 5 minutes or so (most recently just on Wed. night, actually), just a bit of a PITA for the process.
Aug 31, 2021, 5:50 am
#649
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,043
Does that process involve changing it to a cheap flight (wholly unrelated) at least 31 days out, before changing back to the original flight at a reduced award mileage redemption?
Aug 31, 2021, 10:35 am
#650
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
For a paid fare, the change can be to any date, even the same day (different flight). Best to try for a fare similiar to your target fare or same as your present fare. Go too low, you may end up put in new money (and getting larger residual FFC)
Sep 1, 2021, 11:43 pm
#651
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,502
This is a good point. When I've made changes to paid bookings, I try to select an intermediate flight that has the same exact fare as the flight that I want to change back to (usually I can find at least one of them). Makes it much "cleaner" in the end when trying to keep track of credits.
Sep 3, 2021, 5:44 am
#652
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
I have a trip to Europe, UA-UA-LH outbound in P and LH-UA-UA in Z for the return. I'd like to change the outbound, but keep the first 2 UA segments the same, just change the last segment on LH to a different airport in the same EU country on the same day. If I try to book the new itinerary as a new booking, it's exactly the same price as my original, P outbound, Z return. However, when trying the Change Flight option, I get huge fare differences quoted.
How would you suggest I approach this?
1. Call and request the change and see what they quote as fare difference.
2. Cancel, use the FFC to book new itinerary at the same price as the old
I presume FFC can be used to book itineraries that contain LH flights, correct? Any potential issues if I choose option 2 above?
Thanks.
How would you suggest I approach this?
1. Call and request the change and see what they quote as fare difference.
2. Cancel, use the FFC to book new itinerary at the same price as the old
I presume FFC can be used to book itineraries that contain LH flights, correct? Any potential issues if I choose option 2 above?
Thanks.
Sep 3, 2021, 11:00 am
#653
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
I have a trip to Europe, UA-UA-LH outbound in P and LH-UA-UA in Z for the return. I'd like to change the outbound, but keep the first 2 UA segments the same, just change the last segment on LH to a different airport in the same EU country on the same day. If I try to book the new itinerary as a new booking, it's exactly the same price as my original, P outbound, Z return. However, when trying the Change Flight option, I get huge fare differences quoted.
How would you suggest I approach this?
1. Call and request the change and see what they quote as fare difference.
2. Cancel, use the FFC to book new itinerary at the same price as the old
I presume FFC can be used to book itineraries that contain LH flights, correct? Any potential issues if I choose option 2 above?
Thanks.
How would you suggest I approach this?
1. Call and request the change and see what they quote as fare difference.
2. Cancel, use the FFC to book new itinerary at the same price as the old
I presume FFC can be used to book itineraries that contain LH flights, correct? Any potential issues if I choose option 2 above?
Thanks.
The only potential issue is that some FFCs don't seem to work if you try to use them as part of a new booking. There's no obvious pattern as to which ones. But if that happens, you'd just end up needing to call anyway, so I'm not sure you've lost much in the attempt.
Sep 3, 2021, 11:04 am
#654
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
Either of those should work, assuming by #2 you mean to start a new booking (from the search page, as a new reservation) rather than going into the reservation and trying to book a new flight from there. If you do the latter, you'll get the same, incorrect fare calculation.
The only potential issue is that some FFCs don't seem to work if you try to use them as part of a new booking. There's no obvious pattern as to which ones. But if that happens, you'd just end up needing to call anyway, so I'm not sure you've lost much in the attempt.
The only potential issue is that some FFCs don't seem to work if you try to use them as part of a new booking. There's no obvious pattern as to which ones. But if that happens, you'd just end up needing to call anyway, so I'm not sure you've lost much in the attempt.
Sep 3, 2021, 11:26 am
#655
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
Another question. Is there a difference between my options #1 and #2 in terms of what happens if flights would get cancelled and I would be entitled to a refund. Am I correct in the following:
1. If I call in and make a change to the reservation, in case of cancellations that would require a refund, the refund would go to the original form of payment, i.e. credit card.
2. If I cancel and make a new reservation using the FFC as form of payment, in case of cancelation, the refund would be FFC and not go back to the credit card?
Thank you.
1. If I call in and make a change to the reservation, in case of cancellations that would require a refund, the refund would go to the original form of payment, i.e. credit card.
2. If I cancel and make a new reservation using the FFC as form of payment, in case of cancelation, the refund would be FFC and not go back to the credit card?
Thank you.
Sep 3, 2021, 6:07 pm
#656
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,043
Yes, that is what I have learned from having read this thread with interest from the outset.
Sep 4, 2021, 12:39 am
#658
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
Another question. Is there a difference between my options #1 and #2 in terms of what happens if flights would get cancelled and I would be entitled to a refund. Am I correct in the following:
1. If I call in and make a change to the reservation, in case of cancellations that would require a refund, the refund would go to the original form of payment, i.e. credit card.
2. If I cancel and make a new reservation using the FFC as form of payment, in case of cancelation, the refund would be FFC and not go back to the credit card?
Thank you.
1. If I call in and make a change to the reservation, in case of cancellations that would require a refund, the refund would go to the original form of payment, i.e. credit card.
2. If I cancel and make a new reservation using the FFC as form of payment, in case of cancelation, the refund would be FFC and not go back to the credit card?
Thank you.
Sep 4, 2021, 1:45 am
#659
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Latest version of drippy drippy drippy...
(https://www.united.com/ual/en/us/fly...ngefeesaregone)
...and the accompanying T's and C's:
(https://www.united.com/ual/en/us/fly...ChangeFeeTerms)
David
(https://www.united.com/ual/en/us/fly...ngefeesaregone)
(https://www.united.com/ual/en/us/fly...ChangeFeeTerms)
Sep 4, 2021, 10:43 am
#660
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Interesting experience, a pre-COVID FFC that was still alive but subject to a change fee greater than the credit, can be used in the new FFC payment approach and full value is available (no change fee applied). Guess it pays to never lose hope.
Previous trying to rebook the FFC, the change fee negated the value but credit was fully available using the FFC payment approach
Previous trying to rebook the FFC, the change fee negated the value but credit was fully available using the FFC payment approach