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Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

View Poll Results: What do you think of the recent UA changes in Changes fees?
Good idea: No Domestic Change fee w/ no rebooking residual AND No Standby fee/Free SDC all elites
148
64.35%
Good idea: No Domestic Change fee w/ no rebooking residual but NOT No Standby fee/Free SDC all elite
25
10.87%
Good idea: No Standby fee/Free SDC all elite but NOT No Domestic Change fee w/ no rebooking residual
18
7.83%
Neutral /donít care about either
30
13.04%
Donít like / think either is a good idea
9
3.91%
Voters: 230. You may not vote on this poll

Change Fees "Gone For Good"(WW ex-USA,non-BE), credit for lower fare!, Intl&BE waiver

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Old Jun 28, 22, 1:53 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: DELee
Wiki Link
Latest Update: 23 December 2021:

"Change fees are gone" (change fee waiver): https://www.united.com/ual/en/us/fly...ngefeesaregone
We've permanently gotten rid of change fees for most Economy and premium cabin tickets for travel within the U.S., or between the U.S. and Mexico or the Caribbean. There also won't be change fees for other international travel originating in the U.S. Learn more

For all other standard Economy and premium cabin tickets, change fees are waived through January 31, 2022. Basic Economy tickets can only be changed if theyíre issued by December 31, 2021, for travel commencing by December 31, 2021. See terms and conditions
(change fee waiver) Terms and Conditions: https://www.united.com/ual/en/us/fly...ChangeFeeTerms

Tickets: Applies to standard fare tickets issued between March 3, 2020, and January 31, 2022, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and January 31, 2022, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through January 31, 2022, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

New fine print (1 April 2021)
  • You can change Basic Economy tickets without change fees if the ticket is issued by April 30, 2021,
  • and all other international travel without change fees if the ticket is issued by May 31, 2021.
  • If the new flight is priced lower, the customer may change without paying a change fee, and may be given residual value in the form of a future flight credit.
Updated 30 Sept 2021
Tickets: Applies to standard fare tickets issued between March 3, 2020, and December 31, 2021, and Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021.

Changes/Cancellations: Customers with Basic Economy fare tickets issued between March 3, 2020, and April 30, 2021, or between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, or standard fare tickets issued between March 3, 2020, and December 31, 2021, will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. If you purchased your ticket from a third-party agency, please check with the issuing agency for the rules of your ticket. Contract fares such as special bulk fares sold by travel agencies (e.g., opaque) may not be eligible for free changes. Any changes or cancellations must occur prior to ticketed travel date.

Please note: As of August 30, 2020, we no longer have change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean. We also no longer have change fees for international travel originating in the U.S. For more information visit united.com/changefee.

Fare validity: This applies to all standard fare tickets issued through December 31, 2021, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016. It also applies to Basic Economy fare tickets issued through April 30, 2021 or Basic Economy tickets issued between May 1, 2021 and December 31, 2021 for travel commencing between August 11 and December 31, 2021, all destinations, all points of sale, provided the ticket number starts with 016.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Some fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.

Originally Posted by spartacusmcfly View Post
I just went through the process on a post-April 1st itinerary and was issued the new FFC vs ETCs. The agent tried to explain the new FFCs in detail:

The Bad:
1. No more ETC
2. No transferability
3. No combinability
4. Given there is no combinability, there is no more date-pushing (meaning new expiration date is most favorable of combined cert dates)

The Good:
5. Can use multiple towards a single itinerary (up to 10 she said)
6. Can pull from multiple accounts (3 from yours, 3 from spouse), so you don't have to split the locator to use from multiple accounts
7. Can be used on partner itineraries as long as one segment is UA
8. The FFCs show up in the account of the recipient and the booker. So I can see my spouse's FFCs if I booked the itenerary
9. FFCs now show up as a payment method in the app booking flow. For multi-passenger FFCs, both passengers show up!

I can live with all this, in exchange for no change fees, and reclaiming residual!
The fine-print on the change rules:
  1. If the new ticket costs less, the residual value from the old ticket is lost
  2. Multiple cancelled reservations cannot be combined to pay for a more expensive ticket
  3. Strictly U.S. and Mexico or the Caribbean only (excludes Canada) and excludes Basic Economy and International flights
    1. Worldwide until Dec 31, 2020
United Airlines Permanently Eliminates Change Fees
Applies to all Economy and Premium cabin tickets for travel within the U.S.;
Airline also announces complimentary standby travel, becomes only U.S. airline that will let all customers in all classes of service fly same-day standby for free
With these new options, United gives more flexibility than any other U.S. carrier when customers' travel plans change
Video(1) Photos(1)

CHICAGO, Aug. 30, 2020 /PRNewswire/ -- The only thing constant is change and at United Airlines, some of the fees associated with changes related to flying are gone for good. The carrier announced today that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S. carriers, while MileagePlus Premier members can confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

United is also extending its waiver for new tickets issued through December 31, 2020, to permit unlimited changes with no fee. This policy applies to all ticket types issued after March 3, 2020 and is valid for domestic and international travel. With these improvements, no U.S. airline gives their customers more flexibility when booking Ė and changing Ė their travel plans than United Airlines.

"Change is inevitable these days Ė but it's how we respond to it that matters most. When we hear from customers about where we can improve, getting rid of this fee is often the top request," said Scott Kirby, CEO of United Airlines, in a video message to customers. "Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis. Instead, we're taking a completely different approach Ė and looking at new ways to serve our customers better."

The new change fee policy applies to all standard Economy and Premium cabin tickets for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands and customers will not be limited in the number of times they adjust their flights.

Additionally, United is giving customers more flexibility to change their flights on the day of their travel so they can head home if a meeting ends earlier or enjoy a few more hours on vacation. With the ability to list for same-day standby for free, customers will now have an option to take a different flight with the same origin and destination airports as their original itinerary if space is available at departure. This enhanced option will be available to all customers for travel within the U.S. and to and from international destinations beginning on January 1, 2021. Customers who want to switch flights will be able to add themselves to the standby list through United's award-winning mobile app, on united.com or at the airport no later than 30 minutes prior to departure for domestic flights and one hour before departure on international flights.

The carrier is also improving the travel experience for its MileagePlus members including waiving all redeposit fees on award travel for flights changed or cancelled more than 30 days before departure and allowing all MileagePlus Premier members to confirm a different flight on the day of their travel. As a way to thank MileagePlus Premier members for their loyalty, beginning January 1, 2021, all Premier members will be able to confirm a seat for free on a different flight with the same departure and arrival cities as their original ticket. This expanded option will allow MileagePlus Silver members and above to confirm a new seat in the same ticket fare class if space is available. Earlier this year, United announced that it will extend status for MileagePlus Premier and Global Services members through January 2022. United also reduced thresholds for Premier qualification by 50 percent for each status level, to make reaching an even higher status tier easier.

For more information on United's new flexible travel policies, visit https://www.united.com/ual/en/us/fly...hange-fee.html.

......
Related Threads
AA Eliminates Many Change Fees, Other Benefits 31 Aug 2020
Delta to Eliminate Change Fees on Domestic Tickets [Consolidated Thread]
Alaska Eliminates Change Fees (9/1/2020)

UA will extend BE/International change fee waiver (In response to AA?)
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Old Aug 30, 20, 2:40 pm
  #16  
 
Join Date: Apr 2011
Posts: 433
Seems like a welcomed change but I donít see anything specific about a canceled ticket. I assume itís 1 year from date of issue, but itís not addressed.
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Old Aug 30, 20, 2:40 pm
  #17  
 
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The devil in in the details as Zach Honig points out.

Unfortunately there is one notable downside to United eliminating change fees. Previously, when a change fee applied, customers were entitled to the difference in fare when moving to a lower-cost ticket.

When moving from a $2,000 round-trip business-class flight to a $400 economy ticket, for example, a $200 change fee may have applied, but the customer would have received the $1,600 difference in the form of an Electronic Travel Certificate (ETC). Now, thatís no longer an option ó changes are free, but you'll forfeit the difference if you move to a lower-cost flight.
These are the types of things that ordinary folks don't know and will find out the hard way.
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Old Aug 30, 20, 2:42 pm
  #18  
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Originally Posted by jmastron View Post
So basically moving to a system similar to Southwest -- no separate change fee, but you pay the fare difference (so the closer in you change, the more it costs). .....
But UA is also providing free SDC for all -- no fare differential if original fare case is available.

Originally Posted by naumank View Post
Agree. It would be much better if the new policy applies to international trips. .....
It does for 3 March - 31 Dec 2020 purchases. A good start.

Originally Posted by JHake10 View Post
The devil in in the details as Zach Honig points out. .....
No residual is an issue but that example is a bit ridiculous
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Old Aug 30, 20, 2:42 pm
  #19  
 
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Wow! That's excellent news. Though I wish this also applies to Canada.

So basically nothing changed with SDC except it's also available to Silvers now?

Last edited by kevflyer; Aug 30, 20 at 2:50 pm
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Old Aug 30, 20, 2:45 pm
  #20  
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Originally Posted by Ari View Post
I think the existing exception policy applies to all tickets (including international) and the new permanent policy is domestic only. At least that's what I gather from the post....
Well, I think this is a response to WN during these particular times.
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Old Aug 30, 20, 2:48 pm
  #21  
 
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Originally Posted by WineCountryUA View Post
But UA is also providing free SDC for all -- no fare differential if original fare case is available.
My reading is it's free standby for everyone but confirmed only for Premier? Now the question is how are they going to improve Premier benefits since the free redposits outside of 30 days and free standby is available to everyone.
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Old Aug 30, 20, 2:48 pm
  #22  
 
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Originally Posted by JHake10 View Post
The devil in in the details as Zach Honig points out.



These are the types of things that ordinary folks don't know and will find out the hard way.


Weíll find out - the FAQ doesnít state or imply this - other than saying you won't get a *refund* of the difference. I interpret refund as a cash refund, but maybe they mean no voucher residual either. It is explicit that if you donít have a new flight you can turn it into a full credit for later.

Which is how it works today. And then you can apply partial credit until itís exhausted.

But with airlines anything is possible.
JHake10 likes this.

Last edited by cerealmarketer; Aug 30, 20 at 4:27 pm Reason: refund language
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Old Aug 30, 20, 2:50 pm
  #23  
 
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Originally Posted by abcx View Post
My reading is it's free standby for everyone but confirmed only for Premier? Now the question is how are they going to improve Premier benefits since the free redposits outside of 30 days and free standby is available to everyone.
Free standby for everybody.

Confirmed Same Day Change (SDC) for Premiers (assuming fare class availability, etc.).
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Old Aug 30, 20, 2:50 pm
  #24  
 
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Back in the 1960ís no change fees now some $300.00 higher then a lot of tickets. I like this will others follow.
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Old Aug 30, 20, 2:57 pm
  #25  
 
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Originally Posted by buckeyefanflyer View Post
Back in the 1960ís no change fees now some $300.00 higher then a lot of tickets. I like this will others follow.
Back in the 60s, most people rarely flew do to the upfront cost of the ticket...zero change fees were hardly a purchase incentive.

I also hope others follow, but I can remember 1992 when AA changed the game with "permanent" value pricing. The majors quickly copied, but I don't think the $25 change fees lasted the year.
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Old Aug 30, 20, 3:01 pm
  #26  
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Appears Basic Economy, like International, are just to end of 2020 purchases.

It does seem the big tradeoff is rebooking residuals for no change fees. To me that is a tradeoff I will take and generally be better off for. I have paided far more change fees and refunds on residuals,
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Old Aug 30, 20, 3:03 pm
  #27  
 
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Sounds like there could be some very long standby lists. As long as they're ranked by status, shouldn't be any issue for top tiers.

If a lot of passengers do take up this option, would this impact Non-Revs who depend on standby space?
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Old Aug 30, 20, 3:05 pm
  #28  
formerly wunderpit
 
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YYEESSSSS!! He said "forEVER". Let's see..
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Old Aug 30, 20, 3:13 pm
  #29  
 
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Game changer. Others (DL and AA) will be forced to follow.
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Old Aug 30, 20, 3:15 pm
  #30  
 
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Originally Posted by tarheelnj View Post
If a lot of passengers do take up this option, would this impact Non-Revs who depend on standby space?
I assume there will be some pass travel that has higher priority than passengers desiring an earlier flight.

Originally Posted by wunderpit View Post
YYEESSSSS!! He said "forEVER". Let's see..
Just as free bags were a given for eons, this could be a permanent change. But return on assets must be pursued at some point, either through the base fare, upgrade fees, permanent reduction in food service, etc. When just selling tickets becomes less of a miracle, there will be new initiatives to boost returns, even if change fees never* come back.
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