Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

UA Asks All Passengers to Take Health Self-Assessment as Part of Check-In Process

UA Asks All Passengers to Take Health Self-Assessment as Part of Check-In Process

    Hide Wikipost
Old Jun 10, 20, 2:32 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
News Release Issued: June 10, 2020 (11:00am EDT)

To view this release online and get more information about United Airlines visit: https://hub.united.com/newsroom/?prid=125081

United Airlines Asks All Passengers to Take Health Self-Assessment as Part of Check-In Process

First major U.S. airline to introduce customer acknowledgment form
"Ready-to-Fly" checklist, based on recommendations from the Cleveland Clinic, is latest addition to United CleanPlus program
Video(1) Photos(1)

CHICAGO, June 10, 2020 /PRNewswire/ -- United Airlines today became the first major U.S. airline to ask all passengers to complete a health self-assessment during their check-in process. Based on recommendations from the Cleveland Clinic, the "Ready-to-Fly" checklist asks customers to confirm they have not experienced COVID-19-related symptoms in the 14 days prior to flying. The assessment is part of United CleanPlus, the company's commitment to putting health and safety at the forefront of the entire customer experience.

"As people are returning to their daily activities during the COVID-19 pandemic, their health and safety – as well as the health and safety of others - should continue to be top-of-mind," said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, a nonprofit academic medical center and a United CleanPlus advisor. "Our health experts are pleased to play a role in helping people travel more safely and we worked closely with United to develop a health self-assessment for its customers to better ensure precautions are taken before beginning their journey."

In accordance with guidance set forth by Cleveland Clinic, the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), the Ready-to-Fly checklist requires customers to click "Accept" to indicate they have reviewed the checklist during the digital check-in process on the United mobile app, United.com, on a United kiosk, or by reviewing and verbally confirming when checking-in with an agent at the airport to receive a boarding pass. The checklist includes the following:
  • You must wear a face covering while on board for the safety of everyone.
  • Have not been diagnosed with COVID-19 in the last 21 days. Have not experienced any of the following symptoms in the past 14 days (excludes symptoms from a pre-existing condition)
    • Temperature of 38 C/100.4 F or higher
    • Cough
    • Shortness of breath/difficulty breathing
    • Chills
    • Muscle pain
    • Sore throat
    • Recent loss of taste or smell
  • Have not been denied boarding by another airline due to a medical screening for a communicable disease in the last 14 days.
  • Have not had close contact with someone who tested positive for COVID-19 in the last 14 days.
The checklist also affirms customers are willing to abide by the airline's other safety protocols, including wearing a face covering, which is now mandatory for all employees and customers on board a United aircraft. Customers that are not able to confirm these requirements and choose not to travel will be able to reschedule their flight. Customers may also choose to check-in at the airport for further review.

"The health and safety of our customers and employees is our highest priority, and we have been working closely with trusted medical experts and partners to institute new practices and procedures to further protect those who work and travel with us," said Pat Baylis, United's Corporate Medical Director. "United's 'Ready-to-Fly' wellness checklist sets clear guidelines on health requirements for our customers and helps minimize the risk of exposure during the travel experience."

The health self-assessment is part of the United CleanPlus program, which also brings together one of the most trusted brands in surface disinfection - Clorox - and the country's top medical experts - Cleveland Clinic - to inform and guide United's new cleaning, safety and social distancing protocols that includes touchless check-in for baggage at select locations, sneeze guards, and mandatory face coverings for crew and customers onboard our flights.

In April, United became the first major U.S.-based airline to require flight attendants to wear a face mask while on duty, and beginning in May, expanded that mandate to include all employees and customers on board. This includes front-line workers like pilots, customer service agents and ramp workers when on board an aircraft, along with any other United employees traveling using their flight benefits.

For full information on the United Clean Plus program, please visit united.com/cleanplus.
Print Wikipost

Old Jun 5, 20, 6:53 pm
  #1  
Original Poster
 
Join Date: Oct 2018
Programs: United
Posts: 122
UA Asks All Passengers to Take Health Self-Assessment as Part of Check-In Process

https://thepointsguy.com/news/united...certification/

what about healthcare providers who "might" have been exposed to COVID patients within 2 weeks of travel as a function of their work?
... not to mention if their travel is to areas in which they might be providing care to COVID patients?

-m
mfirst is offline  
Old Jun 5, 20, 6:59 pm
  #2  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 2,812
Originally Posted by mfirst View Post

what about healthcare providers who "might" have been exposed to COVID patients within 2 weeks of travel as a function of their work?
... not to mention if their travel is to areas in which they might be providing care to COVID patients?

-m
It says this: You have not had close contact with someone who tested positive for COVID-19 in the last 14 days.

Nothing about "might" have had close contact.
HNLbasedFlyer is online now  
Old Jun 5, 20, 7:01 pm
  #3  
Original Poster
 
Join Date: Oct 2018
Programs: United
Posts: 122
"might" is a relative term - I think most healthcare providers, especially those who are doing ANY work in a hospital these days will have a pretty good sense of the COVID status of the patients they are caring for.....
mfirst is offline  
Old Jun 5, 20, 7:20 pm
  #4  
 
Join Date: Jul 2012
Location: Chicago
Posts: 751
Originally Posted by mfirst View Post
"might" is a relative term - I think most healthcare providers, especially those who are doing ANY work in a hospital these days will have a pretty good sense of the COVID status of the patients they are caring for.....
What’s your point here?
AirbusFan2B is offline  
Old Jun 5, 20, 7:21 pm
  #5  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 2,812
Originally Posted by mfirst View Post
"might" is a relative term - I think most healthcare providers, especially those who are doing ANY work in a hospital these days will have a pretty good sense of the COVID status of the patients they are caring for.....
If they've been in close contact with someone who tests positive they aren't supposed to fly (at least UA)
HNLbasedFlyer is online now  
Old Jun 5, 20, 7:26 pm
  #6  
Original Poster
 
Join Date: Oct 2018
Programs: United
Posts: 122
my point is that anyone exposed to some with COVID will not be allowed to fly - and while that might be reasonable for people who can avoid the risk of exposure or dont know if they are exposed - it is unclear what about people that are out there taking care of these sick patients and if they will be allowed to fly

I already know of a nurse who is often involved in the care of COVID patients who flies between 2 jobs who is concerned about this policy and what the response might be if asked

-m

or we can end up in circumstances like this:

https://onemileatatime.com/greece-bans-qatar-airways/

-m

and what about all of those nurses and doctors that United is flying - free - to "hot zones" to care for COVID patients?
...tell them "sorry"...you can walk home?

-m
MSPeconomist likes this.

Last edited by WineCountryUA; Jun 5, 20 at 8:10 pm Reason: merged consecutive posts by same member
mfirst is offline  
Old Jun 5, 20, 7:32 pm
  #7  
 
Join Date: Jul 2012
Location: Chicago
Posts: 751
Originally Posted by mfirst View Post
my point is that anyone exposed to some with COVID will not be allowed to fly - and while that might be reasonable for people who can avoid the risk of exposure or dont know if they are exposed - it is unclear what about people that are out there taking care of these sick patients and if they will be allowed to fly

I already know of a nurse who is often involved in the care of COVID patients who flies between 2 jobs who is concerned about this policy and what the response might be if asked

-m
Let’s think about solutions and tell our congress(wo)men.
AirbusFan2B is offline  
Old Jun 5, 20, 7:34 pm
  #8  
Original Poster
 
Join Date: Oct 2018
Programs: United
Posts: 122
lmao..... thanks for making me laugh (which I hope was your intent)
mfirst is offline  
Old Jun 5, 20, 7:51 pm
  #9  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.021MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite*; WoH Dis
Posts: 49,876
Originally Posted by mfirst View Post
and what about all of those nurses and doctors that United is flying - free - to "hot zones" to care for COVID patients?
They'll happily fly the providers to the hot zone, but they will have to isolate for 14 days before returning. It's the responsible thing to do to protect other passengers and crew. I doubt that any of those people will object to the precautions.
mahasamatman is offline  
Old Jun 5, 20, 8:16 pm
  #10  
Original Poster
 
Join Date: Oct 2018
Programs: United
Posts: 122
.... tell those working (or volunteering) in some of the hot zones and everything that they need to contend with - that they then need to Quar for 2 weeks (at whose expense and where?) before they can return home to their families?

PLEASE - let's keep this discussion going in a friendly manner - I dont want it to evolve into a fight, but this might become a difficult topic

-m

Last edited by WineCountryUA; Jun 5, 20 at 8:23 pm Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed.
mfirst is offline  
Old Jun 5, 20, 8:20 pm
  #11  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.021MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite*; WoH Dis
Posts: 49,876
Originally Posted by mfirst View Post
.... tell those working (or volunteering) in some of the hot zones and everything that they need to contend with - that they then need to Quar for 2 weeks (at whose expense and where?) before they can return home to their families?
Every healthcare worker I know understands the issues and risks. Don't look for an injustice that just isn't there.
SPN Lifer, m.y and MSPeconomist like this.

Last edited by WineCountryUA; Jun 5, 20 at 8:23 pm Reason: quote updated to reflect Moderator edit
mahasamatman is offline  
Old Jun 5, 20, 9:35 pm
  #12  
 
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; Hertz PC & Hotels Galore
Posts: 830
FWIW it says "close contact" and not "exposed".
narvik likes this.
onthesam is offline  
Old Jun 5, 20, 9:42 pm
  #13  
Original Poster
 
Join Date: Oct 2018
Programs: United
Posts: 122
That sounds like a subjective term that could benefit from objectivity
mfirst is offline  
Old Jun 5, 20, 9:58 pm
  #14  
 
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; Hertz PC & Hotels Galore
Posts: 830
There's an emergency dept professional in my household who may be 'exposed' to patients with covid all the time but does not come into 'close contact' with them thanks to safety precautions afforded them such as pushing medication from outside the room through 15' tubes. Planning to fly to PHX next week.
SPN Lifer and nancypants like this.
onthesam is offline  
Old Jun 5, 20, 11:10 pm
  #15  
 
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA 1MM, AS MVP, Bonvoyed Gold, Honors Dia, IHG Plat, ...
Posts: 9,642
OP - any chance you could briefly summarize blog posts you link to instead of just providing ”naked” links (clickbait?) to certain credit card blogger sites?
notquiteaff is offline  

Thread Tools
Search this Thread
Search Engine: