Last edit by: WineCountryUA
For discussion of Hawaiian COVID-19 quarantine and other local issues, not UA specific, please use
FT's Hawaii forum
Gov. David Ige calls for 30-day suspension of visitors to Hawaii
COVID-19 - 14-Day Mandatory Quarantine for All HI Arrivals & Neighbor Island Travel
When will Hawaii re-open for tourism?
FT's Hawaii forum
Gov. David Ige calls for 30-day suspension of visitors to Hawaii
COVID-19 - 14-Day Mandatory Quarantine for All HI Arrivals & Neighbor Island Travel
When will Hawaii re-open for tourism?
Impacts of UA's reduced schedule on Hawaiian travelers (CARES exemption granted)
#1
Original Poster
Join Date: Jul 2009
Posts: 311
Impacts of UA's reduced schedule on Hawaiian travelers (CARES exemption granted)
We are booked on UA IAD-HNL in late May, connecting on HA for HNL-LIH. Returning with a west coast connection in early June. The flights are still showing on "my trips" on the App, but I don't think they actually exist. When I try to book them as a new reservation, I cannot. So I assume they have just not updated "my trips".
I think it is very unlikely we will be able to take this trip, unfortunately. But I am holding off because my ability to get a refund for pre-paid accommodations is likely dependent upon an extension of the quarantine order (or the order prohibiting vacation rentals). So we are just waiting for that shoe to drop.
It looks to me like the award redeposit will be free, since my outbound is in May.
I think it is very unlikely we will be able to take this trip, unfortunately. But I am holding off because my ability to get a refund for pre-paid accommodations is likely dependent upon an extension of the quarantine order (or the order prohibiting vacation rentals). So we are just waiting for that shoe to drop.
It looks to me like the award redeposit will be free, since my outbound is in May.
#2
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
But would you want to make it? Wouldn't you be subject to Hawaii's 14-day quarantine? I think the governor's order is only through April 30, but that could easily be extended.
#3
Original Poster
Join Date: Jul 2009
Posts: 311
If those orders end, then I might prefer to cancel anyway. But under those circumstances, it is not clear that I could get a refund of the (substantial) price I paid for accommodations, so we might decide to go.
#4
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,654
UA is definitely not making it easy with pricing either. Cash or miles is stupid high.
#5
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
We are booked on UA IAD-HNL in late May, connecting on HA for HNL-LIH. Returning with a west coast connection in early June. The flights are still showing on "my trips" on the App, but I don't think they actually exist. When I try to book them as a new reservation, I cannot. So I assume they have just not updated "my trips".
I think it is very unlikely we will be able to take this trip, unfortunately. But I am holding off because my ability to get a refund for pre-paid accommodations is likely dependent upon an extension of the quarantine order (or the order prohibiting vacation rentals). So we are just waiting for that shoe to drop.
It looks to me like the award redeposit will be free, since my outbound is in May.
I think it is very unlikely we will be able to take this trip, unfortunately. But I am holding off because my ability to get a refund for pre-paid accommodations is likely dependent upon an extension of the quarantine order (or the order prohibiting vacation rentals). So we are just waiting for that shoe to drop.
It looks to me like the award redeposit will be free, since my outbound is in May.
#6
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,018
The 14-day quarantine order is being treated seriously. A visitor arrived on Kauai a couple of days ago and was told to go straight to accommodations. Police spotted her rental car off the most direct path to accommodation, was pulled over and warned to go straight to accommodation. Police then spotted her at grocery store and arrested her on exit. Direct to quarantine means that. You'll have to have groceries delivered or picked up by someone. Not saying everyone is tracked, but with so few visitors - higher risk of being caught. Rental cars are easily identified by locals (and the police subset thereof). There are a lot of car makes/types/condition that make visitors easy to spot. Dodge minivan? Almost 100% tourist. Brightly colored Mustang? Pull over. Clean Jeep of any model w/ no dealer plate frame? Bring bail money
The very few visitors coming have friends/family here.
Last edited by IAH-OIL-TRASH; Apr 16, 2020 at 5:53 pm
#7
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,269
It is also important to note that AA has filed waiver requests from the DOT to suspend all Hawaii flying except for HNL to August so I expect other carriers to file similar exemptions.
#8
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,846
Includes KOA, ITO, OGG & LIH
#9
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,269
See the discussion of UA's service suspension CARES waiver filling starting here
Includes KOA, ITO, OGG & LIH
Includes KOA, ITO, OGG & LIH
#10
Join Date: Apr 2000
Location: Denver
Programs: UA Lifetime Plat 2MM. Starwood Lifetime Gold
Posts: 178
I have been following this thread with some interest as we are sort of in same situation. Large family group going on non-stop DEN-KOA-DEN in June. Some of group has opted for business because of lie-flats, others in Econ+. Staying in VRBO home. Agree that UA will most likely cancel this flight. Some of us do not want anything except the non-stop with lie flats, others do not care. 4 of the group do not want to go and need the refund ( laid off and could use $$ for home obligations). Can they get refund if/when this flight cancels and there is no non-stop? At this point, the certs are not a good financial option. Apologize - not trying to hijack this thread Thanks
#11
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,396
In the past, that would have been a slam-dunk refund. Today, UA will likely fight if if they can offer an alternative with less than a six hour schedule change. However, UA has also applied for DOT permissions to stop flying to KOA, which should make a refund much easier to get, since the chance of UA offering an alternative flight drop precipitously. A DOT complaint might still be necessary -- UA might try to re-route through HNL and onto an HA-operated flight to KOA -- but you'd have a good case since UA will have changed the operating carrier also, and DOT regulations require that the operating carrier be shown at booking.
#12
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
I have been following this thread with some interest as we are sort of in same situation. Large family group going on non-stop DEN-KOA-DEN in June. Some of group has opted for business because of lie-flats, others in Econ+. Staying in VRBO home. Agree that UA will most likely cancel this flight. Some of us do not want anything except the non-stop with lie flats, others do not care. 4 of the group do not want to go and need the refund ( laid off and could use $$ for home obligations). Can they get refund if/when this flight cancels and there is no non-stop? At this point, the certs are not a good financial option. Apologize - not trying to hijack this thread Thanks
And on a related note, know that the mayor has made rental properties a "non-essential" business that must be closed on the Big Island. The order is in effect through end of April but would not be shocked if its expanded through end of June. That would invalidate your VRBO reservation.
#15
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,908
With the quarantine requirement for inbound arrivals likely to be expanded into the summer, that could be grounds to cancel/refund too.
And on a related note, know that the mayor has made rental properties a "non-essential" business that must be closed on the Big Island. The order is in effect through end of April but would not be shocked if its expanded through end of June. That would invalidate your VRBO reservation.
And on a related note, know that the mayor has made rental properties a "non-essential" business that must be closed on the Big Island. The order is in effect through end of April but would not be shocked if its expanded through end of June. That would invalidate your VRBO reservation.
UA service is a separate issue - they may be suspending flights as demand is unlikely to pick up right away even when restrictions are lifted - most people will be too scared to spend 6-10 hrs on a plane