May 6, 2020, 5:57 pm
Last edit by: WineCountryUA
To see your active ETCs (if shown), go to https://www.united.com/en/US/account
Right after the Account Summary and before Your Premier Progress
Also
Future Flight Credits (FFC) Available on My Trips page?
Right after the Account Summary and before Your Premier Progress
Also
Future Flight Credits (FFC) Available on My Trips page?
Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Nov 18, 2020, 6:11 pm
#91
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,603
I have just one ETC in my account, though it is still visible.
Nov 19, 2020, 9:52 am
#92
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
I had mine turn invisible a month or more ago, with the "You have travel credit to redeem" message still showing though. However, when I last booked a flight a few weeks ago, they seemed to be valid still. I track them separately and just pasted the code in on the payment page.
Mar 30, 2021, 5:40 pm
#93
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
I realize this is an older thread, but where are ETCs listed now? I have (at least) one and it doesn't appear on https://www.united.com/en/US/account like shown in the OP of this thread, nor does it show up under "Canceled" on https://www.united.com/en/us/manageres/mytrips . I definitely have one from this year, but I think I might have an older one from last year, but not sure, so wanted to see a list.
Mar 30, 2021, 6:08 pm
#94
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
I realize this is an older thread, but where are ETCs listed now? I have (at least) one and it doesn't appear on https://www.united.com/en/US/account like shown in the OP of this thread, nor does it show up under "Canceled" on https://www.united.com/en/us/manageres/mytrips . I definitely have one from this year, but I think I might have an older one from last year, but not sure, so wanted to see a list.
Mar 30, 2021, 6:56 pm
#95
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
Mar 30, 2021, 7:20 pm
#96
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
ETCs only show up in the list in My Accounts and compensation ETCs generally do not show up. Try calling and asking what the agent see, perhaps have them combine all you ETCs and that may help having them show up.
I always keep a list of ETCs and FFCs in a spreadsheet. This is relative new for UA to display them and others have noticed their list is incomplete.
Mar 31, 2021, 7:43 am
#97
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
Cancelled is for flight intineraries. ETCs are not connected to a flight once issued.
ETCs only show up in the list in My Accounts and compensation ETCs generally do not show up. Try calling and asking what the agent see, perhaps have them combine all you ETCs and that may help having them show up.
I always keep a list of ETCs and FFCs in a spreadsheet. This is relative new for UA to display them and others have noticed their list is incomplete.
ETCs only show up in the list in My Accounts and compensation ETCs generally do not show up. Try calling and asking what the agent see, perhaps have them combine all you ETCs and that may help having them show up.
I always keep a list of ETCs and FFCs in a spreadsheet. This is relative new for UA to display them and others have noticed their list is incomplete.
Mar 31, 2021, 8:11 am
#98
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
But as noted variously in this thread, it doesn't always work correctly, and when it does work some certificates still won't show because they aren't linked to your account for whatever reason.
A phone agent should be able to track down the PIN pretty quickly for you if you have the cancelled ticket / reservation info.
Mar 31, 2021, 11:26 am
#99
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
I think there should be a section showing up between the status / miles / travelbank / club passes box and the premier progress summary.
But as noted variously in this thread, it doesn't always work correctly, and when it does work some certificates still won't show because they aren't linked to your account for whatever reason.
A phone agent should be able to track down the PIN pretty quickly for you if you have the cancelled ticket / reservation info.
But as noted variously in this thread, it doesn't always work correctly, and when it does work some certificates still won't show because they aren't linked to your account for whatever reason.
A phone agent should be able to track down the PIN pretty quickly for you if you have the cancelled ticket / reservation info.
I will do a bit more research on my end with the RLOCs I have and see if I should have another ETC (or even FFC) other than the one that I know about. I do have the e-mail they sent me with the ETC that I know about, so at least I know how to use it against any upcoming booking.
All this stuff seems to be second nature to the knowledgable folks here, but for someone who has never had a ETC/FFC until this year, it still can be challenging to figure out.
Mar 31, 2021, 7:11 pm
#100
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
Thanks. I wanted to make sure I was looking in the proper place. It seems that I am, and that the ETC(s) is(are) not listed. Now I know where I stand with the web site, at least.
I will do a bit more research on my end with the RLOCs I have and see if I should have another ETC (or even FFC) other than the one that I know about. I do have the e-mail they sent me with the ETC that I know about, so at least I know how to use it against any upcoming booking.
All this stuff seems to be second nature to the knowledgable folks here, but for someone who has never had a ETC/FFC until this year, it still can be challenging to figure out.
I will do a bit more research on my end with the RLOCs I have and see if I should have another ETC (or even FFC) other than the one that I know about. I do have the e-mail they sent me with the ETC that I know about, so at least I know how to use it against any upcoming booking.
All this stuff seems to be second nature to the knowledgable folks here, but for someone who has never had a ETC/FFC until this year, it still can be challenging to figure out.
Jul 26, 2021, 7:31 am
#101
Join Date: Jun 2016
Programs: southwest, united
Posts: 2
travel credits don't appear on My Account from united.com
From united.com, I can go to View Account to see a summary of my miles, recent flights and travel credits.
Was recently awarded travel credits (3 days ago) but I only have email as proof, as the credits don't show up on My Account ... but a previous credit from last year does.
I'm guessing they're making us keep track of our own credits in hopes that we forget about them? Or do I need to wait for X days before it appears?
Thanks.
Was recently awarded travel credits (3 days ago) but I only have email as proof, as the credits don't show up on My Account ... but a previous credit from last year does.
I'm guessing they're making us keep track of our own credits in hopes that we forget about them? Or do I need to wait for X days before it appears?
Thanks.
Jul 26, 2021, 7:55 am
#102
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Are you asking about ETCs? And those ETCs were for a service issue and not a flight credit?
Those have been spotty showing online since the online display of ETCs started.
Those have been spotty showing online since the online display of ETCs started.