Traveling with Pets on UA (In-Cabin or Cargo -- not ESA) {Archive}
Feb 13, 2012, 10:19 am
#1
Original Poster
Join Date: May 2009
Location: Kapalua, Maui- just paradise and Sun Valley, Idaho!!
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Traveling with Pets on UA (In-Cabin or Cargo -- not ESA) {Archive}
I saw on United Hub that starting on 3-3 United is adopting the same procedure as Continental for traveling with pets NOT in the cabin. I called the Pet phone that they didn't know anything regarding Maui and Boise. It looks like now the dogs will go to a different part of airport (Cargo?) and be checked in, then we go to counter. Anybody have experience traveling with pets down below with CA? I think this will be an improvement, but not sure. We take our 2 dogs back and forth to Maui from Boise a couple of times a year. TIA
Feb 13, 2012, 11:55 am
#2
Join Date: Dec 2011
Programs: United Mileage Plus
Posts: 26
I saw on United Hub that starting on 3-3 United is adopting the same procedure as Continental for traveling with pets NOT in the cabin. I called the Pet phone that they didn't know anything regarding Maui and Boise. It looks like now the dogs will go to a different part of airport (Cargo?) and be checked in, then we go to counter. Anybody have experience traveling with pets down below with CA? I think this will be an improvement, but not sure. We take our 2 dogs back and forth to Maui from Boise a couple of times a year. TIA
Anyone with CO traveling with pets? Doesn't sound like the pets will be treated as well if they are checked in the cargo terminal vs. the passenger terminal.
Feb 13, 2012, 12:19 pm
#3
Join Date: Jun 2002
Location: Southern California, GVA, SIN, LHR, BRU, CDG
Programs: UA LT GS 4.12MM (4.08MM BIS), AA EXP 1.86MM ,DL DM 1.1MM, HH LT Diamond, SPG Platinum
Posts: 1,182
I was told the same thing by a res agent. CO treats pets as cargo so at every airport, you need to check your pet in at the UA cargo location which is normally far located in a different building from the main passenger terminal at large airports. UA/CO merged company will no longer take your pets in the main passenger terminal.
Anyone with CO traveling with pets? Doesn't sound like the pets will be treated as well if they are checked in the cargo terminal vs. the passenger terminal.
Anyone with CO traveling with pets? Doesn't sound like the pets will be treated as well if they are checked in the cargo terminal vs. the passenger terminal.
Feb 13, 2012, 2:41 pm
#4
Join Date: Jul 2010
Location: NJ
Programs: Avis Preferred, Hertz #1 Gold, National Exective, United Premier Silver
Posts: 1,363
http://pss.united.com/web/en-US/cont...s/default.aspx
This is the United Preview Site's section on pet transport. It appears to be updated for the post-3/3 world.
From the site:
Pets are accepted at the Continental QuickPac / United SPD Package counters at airports, a ticket counter if designated for QuickPac/SPD, or the cargo facility should the first two not exist.
In BOI, This would be the United Freight Facility. Hours are 5:30am-6:00pm M-F.
Station Information: http://unitedcargo.com/utilities/cp1...x=46&Reset.x=&
At OGG, This would be the Ticket Counter. Hours are 10:45am-9:15pm Daily.
Station Information: http://www.unitedcargo.com/utilities...x=28&Reset.x=&
I hope I have been some help. Good luck.
This is the United Preview Site's section on pet transport. It appears to be updated for the post-3/3 world.
From the site:
Pets are accepted at the Continental QuickPac / United SPD Package counters at airports, a ticket counter if designated for QuickPac/SPD, or the cargo facility should the first two not exist.
In BOI, This would be the United Freight Facility. Hours are 5:30am-6:00pm M-F.
Station Information: http://unitedcargo.com/utilities/cp1...x=46&Reset.x=&
At OGG, This would be the Ticket Counter. Hours are 10:45am-9:15pm Daily.
Station Information: http://www.unitedcargo.com/utilities...x=28&Reset.x=&
I hope I have been some help. Good luck.
Feb 14, 2012, 7:31 am
#5
Join Date: May 2009
Posts: 243
It appears that this policy is going to affect the military:
http://www.stripes.com/news/shipping...-rule-1.168509
I had gone onto the United Facebook page and it is inundated with posts regarding this policy from military families.
http://www.stripes.com/news/shipping...-rule-1.168509
I had gone onto the United Facebook page and it is inundated with posts regarding this policy from military families.
Feb 14, 2012, 8:00 am
#6
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070
http://pss.united.com/web/en-US/cont...s/default.aspx
This is the United Preview Site's section on pet transport. It appears to be updated for the post-3/3 world.
From the site:
Pets are accepted at the Continental QuickPac / United SPD Package counters at airports, a ticket counter if designated for QuickPac/SPD, or the cargo facility should the first two not exist.
In BOI, This would be the United Freight Facility. Hours are 5:30am-6:00pm M-F.
Station Information: http://unitedcargo.com/utilities/cp1...x=46&Reset.x=&
At OGG, This would be the Ticket Counter. Hours are 10:45am-9:15pm Daily.
Station Information: http://www.unitedcargo.com/utilities...x=28&Reset.x=&
.
This is the United Preview Site's section on pet transport. It appears to be updated for the post-3/3 world.
From the site:
Pets are accepted at the Continental QuickPac / United SPD Package counters at airports, a ticket counter if designated for QuickPac/SPD, or the cargo facility should the first two not exist.
In BOI, This would be the United Freight Facility. Hours are 5:30am-6:00pm M-F.
Station Information: http://unitedcargo.com/utilities/cp1...x=46&Reset.x=&
At OGG, This would be the Ticket Counter. Hours are 10:45am-9:15pm Daily.
Station Information: http://www.unitedcargo.com/utilities...x=28&Reset.x=&
.
In the larger airports using QuickPak or (UA "SPDs") which are done at baggage claim offices, kennel carried pets will be handled there.
CSR's are being trained as we speak because normally, agents who bid that area (Baggage Claim) instead of working "in the operation", have not handled (processed) outbound kennels. What was done at the ticket counter will now be done at the baggage claim office (except in small airports where cargo handling is probably very close by anyway).
Pets-in-Cabin will still be processed at the ticket counter, although I can envision a rash of "service" and "emotional" (larger - ordinarily in a kennel) animals.
Feb 14, 2012, 10:36 am
#7
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,863
It seems to me like the old UA policy just wasn't charging enough especially for larger animals. But they are going to get lots of bad press for this change no doubt.
Feb 14, 2012, 11:21 am
#8
Moderator: United Airlines
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Feb 14, 2012, 12:26 pm
#9
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,691
I was told the same thing by a res agent. CO treats pets as cargo so at every airport, you need to check your pet in at the UA cargo location which is normally far located in a different building from the main passenger terminal at large airports. UA/CO merged company will no longer take your pets in the main passenger terminal.
Anyone with CO traveling with pets? Doesn't sound like the pets will be treated as well if they are checked in the cargo terminal vs. the passenger terminal.
Anyone with CO traveling with pets? Doesn't sound like the pets will be treated as well if they are checked in the cargo terminal vs. the passenger terminal.
The fee increase seems to be to accommodate the overhead of the better handling using freight forwarders.
Feb 14, 2012, 8:49 pm
#10
Join Date: Aug 2011
Location: ELP
Programs: AAdvantage, Amex MR
Posts: 2,314
Yeah UA is getting absolutely hammered about this on their facebook page. It is definitely not good for the airline. Hopefully something can be worked out that makes everybody happy.
Feb 14, 2012, 9:04 pm
#11
Join Date: Dec 2002
Location: La Conner, WA
Programs: IHGPlatinum, Marriott Silver
Posts: 158
Made my reservations for my civilian government move from HNL-ORD-DCA, with my dog for March 7. Definitely a price hike! Used to be $250 flat rate, now I was quoted $479 since the dog+kennel weight exceeds 100 pounds (by 5 pounds...grrr). Maybe I'll put her on a diet to get below 100 lbs before the move and save over $100. And yes, I have to check her in at the cargo building at least 3 hours prior to the flight.
Feb 15, 2012, 3:02 pm
#12
Join Date: May 2005
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I have a pet reservation for April out of OGG for an in cabin pet. However the new policy seems to be :
http://pss.united.com/web/en-US/cont...s/default.aspx
Pets are not permitted on flights to and from Hawaii.
I've never had a problem with a dog Ex-Hawaii. I hoping they will still honor my existing reservation.
http://pss.united.com/web/en-US/cont...s/default.aspx
Pets are not permitted on flights to and from Hawaii.
I've never had a problem with a dog Ex-Hawaii. I hoping they will still honor my existing reservation.
Feb 15, 2012, 3:08 pm
#13
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,651
I have a pet reservation for April out of OGG for an in cabin pet. However the new policy seems to be :
http://pss.united.com/web/en-US/cont...s/default.aspx
Pets are not permitted on flights to and from Hawaii.
I've never had a problem with a dog Ex-Hawaii. I hoping they will still honor my existing reservation.
http://pss.united.com/web/en-US/cont...s/default.aspx
Pets are not permitted on flights to and from Hawaii.
I've never had a problem with a dog Ex-Hawaii. I hoping they will still honor my existing reservation.
Last edited by l etoile; Feb 19, 2012 at 10:15 am Reason: merge/remove now-deleted quote
Feb 15, 2012, 3:42 pm
#14
Join Date: Jul 2010
Location: NJ
Programs: Avis Preferred, Hertz #1 Gold, National Exective, United Premier Silver
Posts: 1,363
Where exactly do you see that statement?
The only thing I see about Hawaii travel is the need for quarantene upon arrival, but nothing outright barring travel.
The only thing I see about Hawaii travel is the need for quarantene upon arrival, but nothing outright barring travel.
Feb 15, 2012, 3:46 pm
#15
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,651