WineCountryUA

You will get no ETC on cancellation. The ETC occurs when you reschedule the cancelled trip (and pay the cancellation fee) and there is an unused residual. The cancelled PNR is the credit until rescheduled. If not appearing online, you will need to call -- there is no phone fee for rescheduling.

Prestor John

I have a cancelled flight that was over $5,000 (biz ticket IAH-MUC); if I buy a new ticket for me via the change option using for a flight that costs 1200$ (not counting the change fee) will the rest be refunded via an ETC? I want to confirm before my new booking, thanks

edit: I forgot to add, I started a dummy booking and before payment screen it says the leftover money will be via a travel cert, so I am just confirming as I want to use the travel cert to buy tix for multiple people.

WineCountryUA

Yes -- see this thread's wiki for more.

The ETC can be used for only one passenger on a given PNR, but the ETC can be used multiple times (on different PNRs) until exhausted.

Prestor John

thanks for moving my post; was not aware of this thread.

So, if I get an ETC and am purchasing a single PNR for four people, I cannot use the ETC, or it will only cover one ticket's worth?

Thanks again

raehl311

One ticket's worth.

You can work around that by booking each passenger on a separate PNR, although that won't get them your bag allowance, or E+ automatically.

FlyingHoustonian

Yesterday I booked three tickets on a single PNR and used two old ETCs from a single ticket of mine. It worked to cover the total cost.

mak101

I booked international ticket with travel date in Jan 2017 but unfortunately could not travel due to some personal reason. I was told I can use the credit within a year. But I can use this credit until March 2018, can I book my ticket now (with in 1 year) with travel dates in March 2018?

I called united and they told me I have to finish my travel with in one year of my first booking. But when I tried to book my ticket with March 2018 dates using credit, it was showing flight options with change fees. I did not finalize booking because I was confused with the rule, can someone please tell me what is exact rule?

Thanks.

WineCountryUA

Yes, these one year rules are confusing and misunderstood. What you saw is allowed, as summarized in the wiki of this thread

mak101

Thanks for quick response.

The ticket I cancelled was one way (three lags) ticket but lack of transit visa I was not allowed to board at lag two (DEL-EWR) - they should have stopped me at lag one (anyway it was a long story and lots of hassles ) , Is there anyway to waive change fees while booking with unused credit. And how do I find how mach is balance in unused portion? I asked united and rep told me they don't know

WineCountryUA

Since valid travel documents are the passenger's responsibility, I doubt UA will waive the fees. But agree it is surprising that was not checked prior to travel, but transit visas are tricky.

Using the unused portion is very complicated and basic depends the original ticket and the new routeing -- there is no one answer.
This thread has some examples, http://www.flyertalk.com/forum/unite...solidated.html

yep,

mgiannetto

So my wife cannot travel on a ticket we bought for this weekend (ticket purchased over one month ago). Ticket cost was ~$450. I understand we need to contact UA prior to the departure time to cancel the ticket and pay the $200 (we are ok paying the fee in order to get value out of the balance of the ticket - $250). My questions are as follows:

Is the $200 fee to be paid at the time we cancel the ticket or is it paid once we book a new ticket? We are not ready quite yet to book a new ticket. Whenever we do, it will be to a totally different destination.

Can/should we do this online? Online options appear to either be to cancel the ticket or change the flight. We are not necessarily ready yet to book a replacement flight. Thus the reason I am thinking we should call. I don't want to click cancel and then lose the $450 in value due to wording on that screen.

Lastly, if we pay the fee now and get to use the $450 later, where will this credit show up in our account online? In other words, how do we go about (from a process standpoint) using the credit to book a trip online in the future?

I'd like to get the wisdom of this board before calling so I kind of know what I should do, versus being led by the hand by someone in the call center who may or may not know what they are talking about.

eng3

You can do it online, when you cancel, you can come back to the reservation to use the $450. At that time, you'll be charged the $200. If unsure, you can just call in. Its also spelled out in the WIKI.

Note, sometimes it pays to wait to cancel incase there is some sort of weather waiver or schedule change that would allow you to cancel without fee. Just make sure you do i before departure

WineCountryUA

When you do the rebooking. There is no fee to cancel, the fee is to use the credit.

the cancel can be done online, make you you receive an email confirmation (regardless of the way done).
The rebooking -- it can work online but some times it does not work work, Would plan on rebooking via agent -- there is no phone fee for doing this.

No overt credit will be displayed. The 'credit' is the cancelled reservation (in the cancelled reservation section) and the PNR code. Keep the PNR code and ticket number for future reference.

As has been mentioned, this thread's wiki may be help with more details.

mgiannetto

Thanks to both eng3 and winecountryUA - helpful.

rzande1

Hello,

Just wanted to get everyone's feedback on this to see if anyone has tried this. I had booked a one way ticket from China back to the US as economy with the upgrade with miles and money to business. I later found that there was an addition of an Asiana business saver ticket for 80k miles which I booked. I cancelled my original reservation forgetting that it was nonrefundable so I now have credit sitting on my account under inactive trips. I noticed that for rebooking the flight, it gives me the option to rebook a new flight as unrestricted refundable ticket. I was wondering if anyone has ever tried to rebook a flight credit as a refundable fare and then cancelled to get money back on your card. Of course you loose the change fee on it but it seems like a back door to receiving a refund.

Regards

Richard