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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Old Apr 9, 2020, 2:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
***************************************
The ability to extend FFCs and ETCs is a dynmaic situation and what work in the past is not working now
See the thread for most recent reports. Some paths do appear to exist but things are changing frequently.
**************************************


* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight

FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.

How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select Travel Credits as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.

If you dont see one of your travel credits listed, or dont have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Can anyone use my credits?
Who can actually use a travel credit varies based on credit type.

Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?
  1. All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus seating, Basic Economy seat assignments and preferred seating. (and pre-paid checked bags? never implemented)

To use travel credits with PlusPoints, youll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
Do travel credits expire?
All travel credits do expire, but the expirations work differently for the two types of credits.

Future flight credits
Future flight credits have a travel by date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.

Please note, future flight credits issued on or before December 31, 2022, have had their travel by date extended to December 31, 2023.

Travel certificates
Travel certificates have a book by date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.

Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their book by date extended to December 31, 2023.
Where do I find my travel credit info?
MileagePlus members can find a summary of their travel credits in their account. If you arent a member or cant find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?
Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?
You can still use your credit, but youll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditions
Certificate terms and conditions
  1. Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
  2. You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
  3. The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
  4. Travel certificates have no cash value.
  5. Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
  6. If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
  7. Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
  8. Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
  9. United's Contract of Carriage applies to all travel on United Airlines and United Express.
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?
Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?
This becomes a new FFC (including the ETC value). This generally happens immediately.
ETC
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees

Comparison of TB, ETCs, & FFCs
  • They all have different pluses and minuses
  • TB can only be used on an all UA operated itin but can be used to book anyone. Deposited TB funds have up to 5 year expiration (special promos are funds are much shorter) and need to be used for a booking before expiration but travel can be later (up to 11 months)
  • ETCs can be used for any itin bookable by United and can be used by any traveler, Trips funded by ETC need to be booked by expiration but travel can be later (up to 11 months)
  • FFCs can be use for any itin bookable by United but can only be used by the named traveler, Trips funded by ETC need to be started before expiration
  • Only one of these can be used in a single booking, but multiple ETCs or Multiple FFCs can be used for a single booking
  • TB and ETCs can be converted to FFCs. FFCs can not (in general) be converted to ETCs (but occasionally will be if a legitimate FFCs usage fails).
  • FFCs or ETCs can not be deposited in TB.
Not working as-of April 2024.
Further changes in May 2024. See thread
However, you can follow the below to book a flight, then change it to a different flight after the expiration date.
Originally Posted by wiki
If you want to extend an FFC, the most reliable process is:

Purchasie a new non-refundable (non-BE) itin, for same passengers as the FFC. Do not use change of flight, start a new booking without using the FFC.
When you get to the payment page, then use the FFC as a form of payment
Wait a bit over 24 hours and then cancel.
You then will receive, essentially instantaneous, a new FFC with an expiration 1 year from the booking date.
The new FFC must be used for a trip starting before the new expiration
Deviations may not be successful
This will not work for FFC from a partial flown trip.

This works for extending ETC also except the ETC with be converted to a FFC and locked to the named passenger.

There is no guarantee this process will work in the future


Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?

Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?

UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed

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Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Old Jun 22, 2024, 10:07 am
  #1006  
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Join Date: May 1998
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Originally Posted by bigwings8
I messed around and got an email after cancellation that showed a cancellation date a year later than the original date.

But when I use the app, I find that the credits have the original expiration.
1) I think one could make the case that the FFCs need to honor the new expiration, since one cannot be expected to verify that the emails that UA sends are correct
2) United devs are dumb if the code generating expirations for the email differs from the code generating actual expirations
Yes they have the original date despite the cancellation screen/email.

Yes you can go thru the bureaucracy/frustration in getting a goodwill gesture to provide expiration date reflecting the cancellation email. YMMV.
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Old Jun 23, 2024, 8:15 am
  #1007  
 
Join Date: Jul 2000
Posts: 857
Originally Posted by seawolf
Yes they have the original date despite the cancellation screen/email.

Yes you can go thru the bureaucracy/frustration in getting a goodwill gesture to provide expiration date reflecting the cancellation email. YMMV.

When you look at cancellation options before you cancel, it states the ffc is good for one year from the new booking date.
When you now look at your wallet after cancellation at united.com, it shows the new ffc is good for one year from the new booking date.
When you look at the email united sent you when you cancelled, it shows ffc is good for one year from the new booking date.
Any reasonable person would assume united meant what it repeatedly told you, and would therefore have reasonably relied upon what the merchant stated.
Conforming to what they repeatedly represented isn't really a mere goodwill gesture.
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Old Jun 23, 2024, 11:59 am
  #1008  
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Originally Posted by ronin
When you look at cancellation options before you cancel, it states the ffc is good for one year from the new booking date.
When you now look at your wallet after cancellation at united.com, it shows the new ffc is good for one year from the new booking date.
When you look at the email united sent you when you cancelled, it shows ffc is good for one year from the new booking date.
Any reasonable person would assume united meant what it repeatedly told you, and would therefore have reasonably relied upon what the merchant stated.
Conforming to what they repeatedly represented isn't really a mere goodwill gesture.
as already documented in this thread above, when you attempt to redeem it past original expiration, customer service response is you already had 1 year to use the funds as per CoC Rule 7 (yes you can always luck out and get someone empowered to do so the first time).

From UA perspective, its a goodwill gesture to extend it past 1 year. To get this goodwill gesture you will have to go thru the bureaucracy to get this complaint into the hands of someone with authority to provide the gesture.
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Old Jun 24, 2024, 1:44 pm
  #1009  
 
Join Date: Jul 2004
Location: Washington, DC
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Posts: 1,537
Using an IHG Travel Bank credit with an ETC?

By July 5 I will have my semi-annual $25 Travel Bank credit thanks to my IHG credit card. I also have an $86 ETC that I would like to use to purchase a flight now and travel in early 2025. Can I use both of those credits together, or is it an either/or scenario?
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Old Jun 24, 2024, 1:53 pm
  #1010  
Moderator: United Airlines
 
Join Date: Jun 2007
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Posts: 67,541
Originally Posted by bob12403
By July 5 I will have my semi-annual $25 Travel Bank credit thanks to my IHG credit card. I also have an $86 ETC that I would like to use to purchase a flight now and travel in early 2025. Can I use both of those credits together, or is it an either/or scenario?
ETC and Travel Bank funds can not be used for the same reservation.

You could go thru a process of purchasing individual tickets and canceling after 24 hours, yielding two FFCs that could be used together for a specific individual.

The cheapest possible tickets are roughly $75, so some additional money would be needed. Or wait to use the TB funds funds on a future ticket.
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Old Jun 24, 2024, 3:14 pm
  #1011  
 
Join Date: Jul 2004
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Posts: 1,537
Originally Posted by WineCountryUA
ETC and Travel Bank funds can not be used for the same reservation.

You could go thru a process of purchasing individual tickets and canceling after 24 hours, yielding two FFCs that could be used together for a specific individual.

The cheapest possible tickets are roughly $75, so some additional money would be needed. Or wait to use the TB funds funds on a future ticket.
WineCountryUA, as always you possess a wealth of knowledge, and I appreciate that you're so willing to share it. Thanks much.
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Old Jun 25, 2024, 6:08 pm
  #1012  
 
Join Date: Mar 2015
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I think the most underhanded thing UA does with this is that if you combine FFCs, they make any residual value on FFCs moved up to the earliest date of all the FFCs. I encountered this the hard way earlier today, when I did not read the fine print closely and had a very large amount on a FFC left over for a date I knew I could not use it by. Basically, I had to commit to booking a trip way in advance that I was not planning to take care of until closer to the end of the year. It's an unnecessarily sneaky thing to do...FFCs should always maintain their original use-by date, IMO.
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Old Jun 25, 2024, 6:32 pm
  #1013  
Moderator: United Airlines
 
Join Date: Jun 2007
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Originally Posted by PsiFighter37
I think the most underhanded thing UA does with this is that if you combine FFCs, they make any residual value on FFCs moved up to the earliest date of all the FFCs. .....
Why and how are you combining FFCs? Multiple FFCs can be used in the payment stage but this does combine them
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Old Jun 25, 2024, 6:37 pm
  #1014  
 
Join Date: Mar 2015
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Originally Posted by WineCountryUA
Why and how are you combining FFCs? Multiple FFCs can be used in the payment stage but this does combine them
You do it on the payment page, as you suggested. But I think if you have one (as an example) in February and one in June, and the one that has residual is in June, that should stay as is - instead of moving up to February.
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Old Jun 25, 2024, 6:56 pm
  #1015  
Moderator: United Airlines
 
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Originally Posted by PsiFighter37
You do it on the payment page, as you suggested. But I think if you have one (as an example) in February and one in June, and the one that has residual is in June, that should stay as is - instead of moving up to February.
If the residual is the same PNR id as June but moves to Feb expiration, then I would call out UA and get UA to address it.
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Old Jun 25, 2024, 9:55 pm
  #1016  
 
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Originally Posted by PsiFighter37
You do it on the payment page, as you suggested. But I think if you have one (as an example) in February and one in June, and the one that has residual is in June, that should stay as is - instead of moving up to February.
This is NOT true. The residual will be re-cast as having an expire date of Feb.

I reported this earlier in this thread.
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Old Jun 26, 2024, 8:12 am
  #1017  
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Originally Posted by PsiFighter37
I think the most underhanded thing UA does with this is that if you combine FFCs, they make any residual value on FFCs moved up to the earliest date of all the FFCs. I encountered this the hard way earlier today, when I did not read the fine print closely and had a very large amount on a FFC left over for a date I knew I could not use it by. Basically, I had to commit to booking a trip way in advance that I was not planning to take care of until closer to the end of the year. It's an unnecessarily sneaky thing to do...FFCs should always maintain their original use-by date, IMO.
That happens with other airlines as well with add collect. You add new money in, that new money will also carry original expiration.
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Old Jun 28, 2024, 2:41 pm
  #1018  
 
Join Date: Mar 2011
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Originally Posted by PsiFighter37
I think the most underhanded thing UA does with this is that if you combine FFCs, they make any residual value on FFCs moved up to the earliest date of all the FFCs. I encountered this the hard way earlier today, when I did not read the fine print closely and had a very large amount on a FFC left over for a date I knew I could not use it by. Basically, I had to commit to booking a trip way in advance that I was not planning to take care of until closer to the end of the year. It's an unnecessarily sneaky thing to do...FFCs should always maintain their original use-by date, IMO.
IDK if I happened to notice this for the first time because I just read this post a few days ago, but I could swear it didnt used to be this way. Pretty ridiculous.

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Old Jun 28, 2024, 6:14 pm
  #1019  
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Originally Posted by chavala
IDK if I happened to notice this for the first time because I just read this post a few days ago, but I could swear it didn’t used to be this way. Pretty ridiculous.
I think we've been "spoiled" with the UA FFC loophole until they closed it. The loophole allowed FFC from cancelled itineraries to carry a new expiration date instead of ticket on the earliest ticket issued date +1 year (including new money) which is how for decades AA/DL (and what UA intended as per CoC) as well as predecessor airlines acquired by the big 3 operated.
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Old Jun 28, 2024, 6:49 pm
  #1020  
 
Join Date: Mar 2011
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Originally Posted by seawolf
I think we've been "spoiled" with the UA FFC loophole until they closed it. The loophole allowed FFC from cancelled itineraries to carry a new expiration date instead of ticket on the earliest ticket issued date +1 year (including new money) which is how for decades AA/DL (and what UA intended as per CoC) as well as predecessor airlines acquired by the big 3 operated.
Yes, that I know. But I dont remember new money going back into the old expiration date.
If I buy a ticket for today with an $200 FFC expiring July 1, 2024 and add $100 new moneyIf I cancel all $300 expires on July 1, 2024?
Am I understanding this correctly because thats insane.
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