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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

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Old Jul 2, 22, 6:47 am   -   Wikipost
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***************************************
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************

FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.

How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select “Travel Credits” as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.

If you don’t see one of your travel credits listed, or don’t have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Can anyone use my credits?
Who can actually use a travel credit varies based on credit type.

Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?
  1. All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus® seating, Basic Economy seat assignments and preferred seating. (and pre-paid checked bags?)

To use travel credits with PlusPoints, you’ll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
Do travel credits expire?
All travel credits do expire, but the expirations work differently for the two types of credits.

Future flight credits
Future flight credits have a “travel by” date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.

Please note, future flight credits issued on or before December 31, 2022, have had their “travel by” date extended to December 31, 2023.

Travel certificates
Travel certificates have a “book by” date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.

Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their “book by” date extended to December 31, 2023.
Where do I find my travel credit info?
MileagePlus members can find a summary of their travel credits in their account. If you aren’t a member or can’t find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?
Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?
You can still use your credit, but you’ll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditions
Certificate terms and conditions
  1. Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
  2. You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
  3. The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
  4. Travel certificates have no cash value.
  5. Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
  6. If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
  7. Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
  8. Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
  9. United's Contract of Carriage applies to all travel on United Airlines and United Express.
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?
Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?
This becomes a new FFC (including the ETC value). This generally happens immediately.
ETC
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees




Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?

Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?

UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed

Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
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Old Jan 27, 22, 3:47 pm
  #76  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
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Originally Posted by IMissThe747 View Post
Looked at this thread, and I know the answer must be buried in here somewhere, but couldn't find it.

If I have a FFC for $1,600, can I use that to buy a ticket for $1,000, and later another ticket for $600? ..
Yes, you can split the value to two tickets. After the first purchase, you will have a residual FFC that can be used to purchase more tickets.
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WineCountryUA is offline  
Old Jan 27, 22, 11:47 pm
  #77  
 
Join Date: Feb 2010
Posts: 17
Question about FFC: I had to call United's agent in order to get our 2 business class tickets using FFC: Denver -> Lisbon outbound , return from Porto -> SFO in May. I tried to reserve on the website using our FFC but it would not go through and kept giving me an error. When I called, I told the agent I have specific flights that I would like to book (they all appeared on my result pages from the search). However the agent kept saying she could only book us on the Air Canada flights from Denver -> Toronto -> Lisbon, but not Swiss Air from Porto -> Zurich ->SFO. I explained to her that the Swiss flights kept coming up on my search so if I cannot use FFC to book, why did they keep coming up? Then her supervisor came on the phone and said "One of the flights has to be United"...but I thought FFC are usable on other Star Alliance airlines e.g. we are able to book on Air Canada. At the end she put us on Lufthansa flying Porto -> Frankfurt , then on UA Frankfurt -> SFO. We dislike the 6am flight out of Porto but it did not look like we had many other choices unless we were willing to pay a lot more $$ to cover the fare differences on other flights. So my question is why did the Swiss Air flights kept showing up on my search but it is not bookable? I started the search by using our FFC on my UA account so the system should know that I am using FFC? We would much rather be on Swiss since the flight time is better and we like this airline, although it does not look like we will be able to get on it. I am just curious how the system really works.
monkeymommy is offline  
Old Jan 28, 22, 1:07 pm
  #78  
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Originally Posted by monkeymommy View Post
Question about FFC: I had to call United's agent in order to get our 2 business class tickets using FFC: Denver -> Lisbon outbound , return from Porto -> SFO in May. I tried to reserve on the website using our FFC but it would not go through and kept giving me an error. When I called, I told the agent I have specific flights that I would like to book (they all appeared on my result pages from the search). However the agent kept saying she could only book us on the Air Canada flights from Denver -> Toronto -> Lisbon, but not Swiss Air from Porto -> Zurich ->SFO. I explained to her that the Swiss flights kept coming up on my search so if I cannot use FFC to book, why did they keep coming up? Then her supervisor came on the phone and said "One of the flights has to be United"...but I thought FFC are usable on other Star Alliance airlines e.g. we are able to book on Air Canada. At the end she put us on Lufthansa flying Porto -> Frankfurt , then on UA Frankfurt -> SFO. We dislike the 6am flight out of Porto but it did not look like we had many other choices unless we were willing to pay a lot more $$ to cover the fare differences on other flights. So my question is why did the Swiss Air flights kept showing up on my search but it is not bookable? I started the search by using our FFC on my UA account so the system should know that I am using FFC? We would much rather be on Swiss since the flight time is better and we like this airline, although it does not look like we will be able to get on it. I am just curioushow the system really works.
IMO, I would have started the search as a new search. You used to have to go into the original FFC to rebook, but not anymore. Now you can start your search as new, then use the credit as a payment method. The change took constantly has issues (higher pricing, lack of options that should show) compared to searching as new.

Perhaps making a change to the new itin via phone would work with a different agent?
emcampbe is offline  
Old Jan 28, 22, 6:23 pm
  #79  
 
Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA Gold, Lowly kettle across UA, DL, Hyatt, ATK, IHG, Bonvoy.
Posts: 692
The saga of the FFC from Italy 2020 continues... rebooked from STL-FCO a year later, $1600 less for 2. Refused credit, HUCA, got credit. Used credit to book SXM-STL one way, had $45 residual credit. Ended up canceling SXM-STL when it became impossible to get back on the same day, fare went into ETC. Used ETC this week to book STL-CDG this summer. Still have $45 FFC.

Better than I thought the outcome would be when we originally cancelled our initial booking (Jan 2020) due to COVID. We only stand to lose $45 each in United credit. And yes, Italy was worth it. UD LH 747 was fantastic, lounge in FRA was a good place to wait (good coffee) for the connecting flight, and... don't pay for the premium lounge in FCO. Food was good, but had to change terminals. UA 777 was comfy coming back. Hated EWR.
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Old Jan 30, 22, 11:43 pm
  #80  
 
Join Date: Feb 2010
Posts: 17
Originally Posted by emcampbe View Post
IMO, I would have started the search as a new search. You used to have to go into the original FFC to rebook, but not anymore. Now you can start your search as new, then use the credit as a payment method. The change took constantly has issues (higher pricing, lack of options that should show) compared to searching as new.

Perhaps making a change to the new itin via phone would work with a different agent?
Thank you for your reply. I had no clue that I could have started the search as a new search. I guess I could call and ask to see if I could switch. The whole experience was just frustrating, but at least I have learned a lesson and know how to deal with it better next time.
monkeymommy is offline  
Old Jan 31, 22, 2:11 pm
  #81  
 
Join Date: Aug 2019
Posts: 18
Expiring United Tickets and Covid Travel Restrictions

I have 2 business class United tickets to Italy. Because of Covid I have rescheduled my flight 4 times in the last 2 years. I am not reaching a use it or lose it expiration date. Italy is still in the middle of the Omicron surge and the US State Department has flagged it as Level 4: Do Not Travel. Does anybody know what United's policy is now? I don't think I will get the straight scoop if I call United.

Thanks.
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Old Jan 31, 22, 2:59 pm
  #82  
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Originally Posted by adventures_await View Post
I have 2 business class United tickets to Italy. Because of Covid I have rescheduled my flight 4 times in the last 2 years. I am not reaching a use it or lose it expiration date. Italy is still in the middle of the Omicron surge and the US State Department has flagged it as Level 4: Do Not Travel. Does anybody know what United's policy is now? ....
Credits have been extended to 31 Dec 2022 (travel booked by)
It is possible UA may extend them again but not soon IMO

You can look up your particular travel credit at United Travel Credits - View Credits, Find Credits and How to Use FAQs
Originally Posted by adventures_await View Post
I don't think I will get the straight scoop if I call United. ,,.
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WineCountryUA is offline  
Old Jan 31, 22, 3:59 pm
  #83  
 
Join Date: Aug 2019
Posts: 18
Thank you. I am currently booked for Italy so it is not telling me what happens of I need to rebook to later this year. I guess I will find out if/when I my trip gets closer and I will need to make the decision to rebook and they will tell me if I can.
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Old Jan 31, 22, 4:29 pm
  #84  
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Originally Posted by adventures_await View Post
Thank you. I am currently booked for Italy so it is not telling me what happens of I need to rebook to later this year. ....
If you cancel again, you will get an FFC that is good for 1 year from when you made this latest booking or 31 Dec 2022 -- which ever is later
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Old Feb 3, 22, 1:45 pm
  #85  
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I have a shade over $2000 in FFC spread across two PNRs and four people (so eight FFC vouchers total) after having to cancel our trip to CUN this past November.

I found a really cheap fare PHX-DEN during spring break, and I tried to book it using the about half the amount across four FFC credits. It kept saying that the payment could not be processed. It also referenced calling the credit card company, which is strange since there would be $0 charged to any credit card. As I was struggling, the fare for the same flight went up $30/person ; however, there was an un-ticketed reservation in My Trip with a link to purchase the fare, except it lead nowhere. I gave up and went to bed.

I called UA this morning, and after an hour on hold, I got an agent who understood what I was trying to do. I gave him the PNR to the FFCs I wanted to use, confirmed that I would only be charged the original, cheaper fare , and he said he'd be right back. 15 minutes later, I see an e-mail that my reservation has now been ticketed. The agent also told me that the rest of the money remaining in the FFC would be converted into a Travel Credit, and I would receive an e-mail with those details shortly. Sure enough, voucher for a Travel Credit that will expire one year from today.

What's even more interesting is that even though I didn't charge a penny to this new itinerary to my UA Explorer Visa, the agent said since I used it on the previous itinerary, the benefits of the card (two free checked bags and Group 2 boarding) is grandfathered into this itinerary.
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Last edited by pseudoswede; Feb 3, 22 at 1:53 pm
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Old Feb 3, 22, 2:41 pm
  #86  
 
Join Date: Dec 2001
Location: Florida
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Posts: 1,889
If I buy a refundable ticket priced at $500 and pay with $300 in a few ETCs I have plus $200 credit card for the remainder ...... what would happen if I cancelled that refundable ticket in the future?

- A single ETC for $300 would be issued, plus $200 refunded to me credit card?
- A single FFC for $300 would be issued, plus $200 refunded to me credit card?
- something else?

Thanks.
BangkokTraveler is offline  
Old Feb 3, 22, 3:35 pm
  #87  
 
Join Date: Apr 2007
Location: South Coast NSW, Australia
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My partner has a FFC that must be used from travel prior to 31st December 2022. It was a booking made in February 2020.
Health problems will unfortunately prevent her from ever travelling again.
Reading the above I assume we cannot use that FCC for other family members, whether here in Australia or the USA, travel on United and will have to kiss the $ goodbye.
Please confirm.
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Old Feb 3, 22, 4:10 pm
  #88  
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Originally Posted by grapegrower View Post
My partner has a FFC that must be used from travel prior to 31st December 2022. It was a booking made in February 2020.
Health problems will unfortunately prevent her from ever travelling again. ....
If a doctor is willing to confirm this, then a refund is possible
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]

A second alternative is to book the cheapest possible flight you can find (does not have to realistic -- a short sub$100 flight) and you will be issues credits (residual FFC) that can be used by anyone
WineCountryUA is offline  
Old Feb 3, 22, 5:48 pm
  #89  
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Originally Posted by WineCountryUA View Post
If a doctor is willing to confirm this, then a refund is possible
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]

A second alternative is to book the cheapest possible flight you can find (does not have to realistic -- a short sub$100 flight) and you will be issues credits (residual FFC) that can be used by anyone
i know a lot has changed, but IIRC, residuals now go to an FFC, which is for original traveler only. Pre-pandemic, they would go to ETC (useable by anyone), and for a while, they allowed the residual FFCs for use by anyone, but I thought that was only when the change was made by a certain time (August, IIRC). The medical route is probably the best option if available. Or maybe UA would grant an exception on request, based on details of situation, to convert into an ETC.
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Old Feb 3, 22, 6:32 pm
  #90  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
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Originally Posted by emcampbe View Post
....they allowed the residual FFCs for use by anyone, but I thought that was only when the change was made by a certain time (August, IIRC). ,,,.
I have lost track of that, I though someone recently reported they stilled but it may have been an older one. The changes have been hard to stay up to date on.
WineCountryUA is offline  

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