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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Old Apr 9, 2020, 2:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
***************************************
The ability to extend FFCs and ETCs is a dynmaic situation and what work in the past is not working now
See the thread for most recent reports. Some paths do appear to exist but things are changing frequently.
**************************************


* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight

FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.

How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select Travel Credits as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.

If you dont see one of your travel credits listed, or dont have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Can anyone use my credits?
Who can actually use a travel credit varies based on credit type.

Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?
  1. All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus seating, Basic Economy seat assignments and preferred seating. (and pre-paid checked bags? never implemented)

To use travel credits with PlusPoints, youll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
Do travel credits expire?
All travel credits do expire, but the expirations work differently for the two types of credits.

Future flight credits
Future flight credits have a travel by date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.

Please note, future flight credits issued on or before December 31, 2022, have had their travel by date extended to December 31, 2023.

Travel certificates
Travel certificates have a book by date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.

Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their book by date extended to December 31, 2023.
Where do I find my travel credit info?
MileagePlus members can find a summary of their travel credits in their account. If you arent a member or cant find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?
Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?
You can still use your credit, but youll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditions
Certificate terms and conditions
  1. Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
  2. You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
  3. The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
  4. Travel certificates have no cash value.
  5. Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
  6. If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
  7. Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
  8. Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
  9. United's Contract of Carriage applies to all travel on United Airlines and United Express.
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?
Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?
This becomes a new FFC (including the ETC value). This generally happens immediately.
ETC
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees

Comparison of TB, ETCs, & FFCs
  • They all have different pluses and minuses
  • TB can only be used on an all UA operated itin but can be used to book anyone. Deposited TB funds have up to 5 year expiration (special promos are funds are much shorter) and need to be used for a booking before expiration but travel can be later (up to 11 months)
  • ETCs can be used for any itin bookable by United and can be used by any traveler, Trips funded by ETC need to be booked by expiration but travel can be later (up to 11 months)
  • FFCs can be use for any itin bookable by United but can only be used by the named traveler, Trips funded by ETC need to be started before expiration
  • Only one of these can be used in a single booking, but multiple ETCs or Multiple FFCs can be used for a single booking
  • TB and ETCs can be converted to FFCs. FFCs can not (in general) be converted to ETCs (but occasionally will be if a legitimate FFCs usage fails).
  • FFCs or ETCs can not be deposited in TB.
Not working as-of April 2024.
Further changes in May 2024. See thread
However, you can follow the below to book a flight, then change it to a different flight after the expiration date.
Originally Posted by wiki
If you want to extend an FFC, the most reliable process is:

Purchasie a new non-refundable (non-BE) itin, for same passengers as the FFC. Do not use change of flight, start a new booking without using the FFC.
When you get to the payment page, then use the FFC as a form of payment
Wait a bit over 24 hours and then cancel.
You then will receive, essentially instantaneous, a new FFC with an expiration 1 year from the booking date.
The new FFC must be used for a trip starting before the new expiration
Deviations may not be successful
This will not work for FFC from a partial flown trip.

This works for extending ETC also except the ETC with be converted to a FFC and locked to the named passenger.

There is no guarantee this process will work in the future


Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?

Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?

UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed

Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Old Feb 28, 2024, 10:57 am
  #751  
Moderator: United Airlines
 
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Originally Posted by slariz
Can anyone confirm this is still working to extend FFC with all the recent IT changes?
Worked for many in the last month, this thread had many examples.

What IT change?

Originally Posted by boat stuck
This morning, I canceled within 24 hours of booking a ticket booked with FFC + credit card.

Any recent experiences on how long it takes for the FFC to show up again after cancelling within 24 hours? I would like to use it again soon.
Canceling an FFC usage within in 24 hours will have a manual review to restore old FFC (sometimes a new FFC will be issued) -- generally not a good idea to do. Can take a week or rarely longer. Would been better to wait greater than 24 hours and get a new FFC (including the credit card amount).
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Old Feb 29, 2024, 3:17 am
  #752  
 
Join Date: Dec 2012
Posts: 52
United Credit

Hi there,
we were going to see Adele in Vegas but she has postponed the show, we have credited our flights but united have a date of early August we have to fly. Has anyone had any luck in extending the credit? Or asking if I could use for another persons name? As its only letting my wife and I use?
thanks

Last edited by tairantei; Feb 29, 2024 at 3:42 am
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Old Feb 29, 2024, 4:57 am
  #753  
 
Join Date: Sep 2008
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Originally Posted by tairantei
Hi there,
we were going to see Adele in Vegas but she has postponed the show, we have credited our flights but united have a date of early August we have to fly. Has anyone had any luck in extending the credit? Or asking if I could use for another persons name? As its only letting my wife and I use?
thanks
Theres a well known workaround to extend future flight credit. Book a new non refundable flight using entire credit. Wait more than 24 hours then cancel.
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Old Feb 29, 2024, 5:09 am
  #754  
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You cannot use such credit for other passengers. If you get really really lucky someone at UA will take pity and convert it to an ETC, which then can be used for anyone. In your case which is completely voluntary, I think that chance is very slim.
cfischer is offline  
Old Feb 29, 2024, 9:13 am
  #755  
 
Join Date: Mar 2008
Posts: 1,556
Originally Posted by WineCountryUA
Worked for many in the last month, this thread had many examples.

What IT change?

Canceling an FFC usage within in 24 hours will have a manual review to restore old FFC (sometimes a new FFC will be issued) -- generally not a good idea to do. Can take a week or rarely longer. Would been better to wait greater than 24 hours and get a new FFC (including the credit card amount).
There's a few reddit posts that indicate that UA made a recent website update/IT change and that the "trick" to extend FFC is no longer working. However, there's not much details in the posts, IMO.
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Old Feb 29, 2024, 9:45 am
  #756  
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Originally Posted by hurnik
There's a few reddit posts that indicate that UA made a recent website update/IT change and that the "trick" to extend FFC is no longer working. However, there's not much details in the posts, IMO.
No negative reports here so far and a success attempt 2 weeks ago. There a ways to mess up the process.

Am sure if things have stopped working there will be numerous reports quickly.
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Last edited by WineCountryUA; Mar 3, 2024 at 11:06 am
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Old Feb 29, 2024, 2:10 pm
  #757  
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Originally Posted by hurnik
There's a few reddit posts that indicate that UA made a recent website update/IT change and that the "trick" to extend FFC is no longer working. However, there's not much details in the posts, IMO.
im not sure its so much a trick, but more a function of the way UA allows credits to be applied now and potentially an unintended consequence as they moved out of the change fees era. No doubt that as COVID ramped up, there were things happening very fast and probably decisions that were made without full analysis of potential consequences that would have been done in the normal world.

simply put, there is really no difference between canceling a ticket paid with cash or FFC after 24 hours - its not even technically a cancelation of the PNR, just canceling the specific itinerary and holding the value in the PNR. When UA began allowing the FFCs as a form of payment toward a new PNR, it kind of self-allowed these extensions.

If UA really wanted to kill new PNRs being extended, Id think the easiest way would be to go back to the pre-COVID way of use - where the only way to do that was to make the change within the PNR, where the original date of issue wouldnt change and so the expiration would remain the same.
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Old Feb 29, 2024, 5:42 pm
  #758  
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Originally Posted by hurnik
There's a few reddit posts
My guess it that these are people who don't know what they're doing and either book refundable tickets or cancel within 24 hours.
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Old Mar 1, 2024, 3:27 pm
  #759  
 
Join Date: Jul 2009
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I was told by a travel agent -- based on something they claim to have been told by UA -- that a FFC cannot be applied to the tax portion of an international ticket. So, for example, if I have a $700 FFC generated when I cancelled a US domestic ticket, and I want to buy an international ticket that has a base fare of $500 plus various taxes totaling $700, so a total cost of $1,200 -- I can apply the FFC only to the $500 base fare, and not to any of the $700 tax. That was surprising to me, especially since the FFC value includes tax that I paid on the cancelled flight that generated the FFC. Any idea whether what I was told is correct?
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Old Mar 1, 2024, 3:32 pm
  #760  
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Originally Posted by Chamor
I was told by a travel agent -- based on something they claim to have been told by UA -- that a FFC cannot be applied to the tax portion of an international ticket. So, for example, if I have a $700 FFC generated when I cancelled a US domestic ticket, and I want to buy an international ticket that has a base fare of $500 plus various taxes totaling $700, so a total cost of $1,200 -- I can apply the FFC only to the $500 base fare, and not to any of the $700 tax. That was surprising to me, especially since the FFC value includes tax that I paid on the cancelled flight that generated the FFC. Any idea whether what I was told is correct?
It is not! I have done it multiple times.

TA don't like the flight credit rules that apply to them (and their customers). UA has no such rule for those that purchase from them. If you can get the fare without using the TA, you might consider paying the UA $50 fee to take over the ticket / credit, the no residual fare rule may still apply but not this other TA nonsense.
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Last edited by WineCountryUA; Mar 3, 2024 at 11:07 am
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Old Mar 3, 2024, 3:19 am
  #761  
 
Join Date: Dec 2012
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Credits - work around to extend still work?

Hi there
does anyone know if the work around to extend credits still works by re booking, waiting 24 hours then putting into credit again?
thanks
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Old Mar 3, 2024, 11:03 am
  #762  
 
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Originally Posted by tairantei
Hi there
does anyone know if the work around to extend credits still works by re booking, waiting 24 hours then putting into credit again?
thanks
https://www.flyertalk.com/forum/36040454-post756.html
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Old Mar 3, 2024, 11:14 am
  #763  
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Originally Posted by tairantei
Hi there
does anyone know if the work around to extend credits still works by re booking, waiting 24 hours then putting into credit again?
thanks
Be careful with the term rebooking
Best to try and report success or failure. Most failures seem to be due to not following the right process but a success extension occurred following the below process work in the past couple of weeks

Originally Posted by wiki
If you want to extend an FFC, the most reliable process is

Best approach is by purchasing a new non-refundable (non-BE) itin, for same passengers as the FFC. Do not use change of flight, start a new booking without using the FFC.
When you get to the payment page, then use the FFC as a form of payment
Wait a bit over 24 hours and then cancel.
You then will receive, essentially instantaneous, a new FFC with an expiration 1 year from the booking date.
The new FFC must be used for a trip starting before the new expiration
Deviations may not be successful
This will not work for FFC from a partial flown trip.

This works for extending ETC also except the ETC with be converted to a FFC and locked to the named passenger.
There is no guarantee UA might block this in the future but I would need to see a couple failures to the above process before drawing that conclusion.
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Last edited by WineCountryUA; Mar 3, 2024 at 11:26 am Reason: will UA block?
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Old Mar 3, 2024, 2:15 pm
  #764  
 
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Nuance

Expire date of new FFC when using multiple FFCs is the earliest expire date.

Granted, United.com warns you at the confirmation page. Easier to use an example.

I have two FFC, one $100, expire 12/31/24; one $678, expire 2/28/25.

Booking a new res for $300 using both. The resulting FFC with amount of $478 will have the expire date of 12/31/24. Not 2/28/25.
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Old Mar 3, 2024, 5:22 pm
  #765  
 
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Originally Posted by geclub1
Expire date of new FFC when using multiple FFCs is the earliest expire date.

Granted, United.com warns you at the confirmation page. Easier to use an example.

I have two FFC, one $100, expire 12/31/24; one $678, expire 2/28/25.

Booking a new res for $300 using both. The resulting FFC with amount of $478 will have the expire date of 12/31/24. Not 2/28/25.
In your example, it is better to use $678 FFC expiring 28 Feb 2025. So remaining $378 FFC retains 28 Feb 2025 expiration date.
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