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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

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Old Oct 19, 22, 2:00 am   -   Wikipost
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Last edit by: WineCountryUA
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***************************************
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************

FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.

How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select Travel Credits as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.

If you dont see one of your travel credits listed, or dont have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Can anyone use my credits?
Who can actually use a travel credit varies based on credit type.

Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?
  1. All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus seating, Basic Economy seat assignments and preferred seating. (and pre-paid checked bags? never implemented)

To use travel credits with PlusPoints, youll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
Do travel credits expire?
All travel credits do expire, but the expirations work differently for the two types of credits.

Future flight credits
Future flight credits have a travel by date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.

Please note, future flight credits issued on or before December 31, 2022, have had their travel by date extended to December 31, 2023.

Travel certificates
Travel certificates have a book by date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.

Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their book by date extended to December 31, 2023.
Where do I find my travel credit info?
MileagePlus members can find a summary of their travel credits in their account. If you arent a member or cant find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?
Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?
You can still use your credit, but youll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditions
Certificate terms and conditions
  1. Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
  2. You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
  3. The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
  4. Travel certificates have no cash value.
  5. Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
  6. If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
  7. Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
  8. Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
  9. United's Contract of Carriage applies to all travel on United Airlines and United Express.
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?
Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?
This becomes a new FFC (including the ETC value). This generally happens immediately.
ETC
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees




Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?

Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?

UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed

Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}


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Old Nov 21, 22, 3:41 pm
  #466  
 
Join Date: May 2017
Posts: 1,279
Originally Posted by ecgz88 View Post
so ETC book economy then cancel it become FFC?
Yes

Originally Posted by ecgz88 View Post
ETC book economy full refundable then cancel it go back to ETC?
Yes, after someone manually processes it to issue a new ETC for the ticket amount

Originally Posted by ecgz88 View Post
if ETC book basic economy then I'm SOL?
Depends. On entirely UA operated BE itineraries, they have a BE flexibility charge you can pay (or have deducted from the credit value) to retain some of the ticket value as a FFC.
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Old Nov 21, 22, 4:00 pm
  #467  
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Originally Posted by ecgz88 View Post
so ETC book economy then cancel it become FFC?..
If booking was at least 24 hours in the past
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Old Nov 21, 22, 11:44 pm
  #468  
 
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Originally Posted by kb1992 View Post
Canceled a ticket for 2 pax,

When I tried to book, FFC only shows up for one passenger.

Tried to search, to no avail. It simply re-directs me to the booking page, and when I entered pax names, still only see FFC for one.

Has anyone seen this?
I cancelled a reservation within 24 hrs of booking with 3 pax paid with 3 different FFCs and CC. UA refunded all FFC under the first pax name now. Not good since the first pax travel the least.
It looks like:
Confirmation: POIUYT
Mr Neuro0 $100
Mr Neuro0 $80
Mr Neuro0 $50

I only found out after I tried to use the FFC now
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Old Nov 22, 22, 2:29 pm
  #469  
 
Join Date: May 2009
Posts: 687
sorry what's BE?

Originally Posted by Lux Flyer View Post
Yes


Yes, after someone manually processes it to issue a new ETC for the ticket amount


Depends. On entirely UA operated BE itineraries, they have a BE flexibility charge you can pay (or have deducted from the credit value) to retain some of the ticket value as a FFC.
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Old Nov 22, 22, 2:58 pm
  #470  
 
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Originally Posted by ecgz88 View Post
sorry what's BE?
Basic economy
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Old Nov 23, 22, 1:18 am
  #471  
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Originally Posted by Lux Flyer View Post
Depends. On entirely UA operated BE itineraries, they have a BE flexibility charge you can pay (or have deducted from the credit value) to retain some of the ticket value as a FFC.
is this correct for all BE itins? I thought, at least initially when this came out, it was only for domestic BE. Maybe I missed something (or simply not paying too much attention since honestly, likely never going to buy BE), but is this allowed on international BE itins now?
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Old Nov 23, 22, 1:43 am
  #472  
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Originally Posted by emcampbe View Post
is this correct for all BE itins? I thought, at least initially when this came out, it was only for domestic BE. Maybe I missed something (or simply not paying too much attention since honestly, likely never going to buy BE), but is this allowed on international BE itins now?
$99 domestic roundtrip and $199 roundtrip International (half for one-way)

Both have been available since UA starting offering this earlier in the year
United's Basic Economy - Discussion, Q&A, ... **NEW** Cancellable for a fee
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Old Nov 23, 22, 2:16 am
  #473  
 
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Originally Posted by emcampbe View Post
but is this allowed on international BE itins now?
Adding on the WInecountryUA's response - only on entirely UA operated international BE itineraries. If there are star alliance partner operated flights then it doesn't qualify since UA can't waive fare rules for another airline and the buy out isn't written into fare rules. Buried in the terms and conditions for "Add United Economy Benefits" (https://www.united.com/ual/en/us/fly...c-economy.html)
Originally Posted by United
  • This option is available on United and United Express flights only
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Old Nov 30, 22, 2:30 am
  #474  
 
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Does anyone know offhand if cancelling a flight (receiving a FFC) and then rebooking it counts as a "new booking" for the sake of MilePlay?
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Old Nov 30, 22, 11:50 am
  #475  
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Originally Posted by Polytonic View Post
Does anyone know offhand if cancelling a flight (receiving a FFC) and then rebooking it counts as a "new booking" for the sake of MilePlay?
It does if you use it as a payment credit, not sure if you start with the old PNR and due a change flight -- believe it is a matter of the type of change
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Old Nov 30, 22, 1:06 pm
  #476  
 
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Originally Posted by WineCountryUA View Post
It does if you use it as a payment credit, not sure if you start with the old PNR and due a change flight -- believe it is a matter of the type of change
Hm. I'd cancelled an itinerary booked via Amex Travel and it didn't offer me an ETC option. Had to go down the change option using the old PNR.

Well, I guess I'll find out in a few days.
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Old Nov 30, 22, 4:30 pm
  #477  
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Originally Posted by Polytonic View Post
Hm. I'd cancelled an itinerary booked via Amex Travel and it didn't offer me an ETC option. Had to go down the change option using the old PNR.

Well, I guess I'll find out in a few days.
How much did you change, same UA flights different days will be a problem -- does not cause a ticket re-issue.
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Old Nov 30, 22, 5:04 pm
  #478  
 
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Originally Posted by WineCountryUA View Post
How much did you change, same UA flights different days will be a problem -- does not cause a ticket re-issue.
From what I recall, I had SEA-IAH-DCA on the outbound and DCA-IAH-SEA on the return. Changed the return to DCA-ORD-SEA on a different day.
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Old Yesterday, 9:57 am
  #479  
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Originally Posted by WineCountryUA View Post
How much did you change, same UA flights different days will be a problem -- does not cause a ticket re-issue.
Will that even matter? I suspect MilePlay is going to be based off the PNR, much like 24 hour flexible cancel, and so a change wont cut it, even if a ticket re-issue on the same PNR.

As for doing something like this specifically for MilePlay, Ive never felt it was actually worth it to actually make an effort to hit those as the offers are pretty meager. Im going to hit my current MilePlay with a trip next weekend - I think thatll be the first time - though just happens to be based on a trip I was already booking - not because I was trying to hit it. YMMV, of course.
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Old Yesterday, 10:49 am
  #480  
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Originally Posted by emcampbe View Post
Will that even matter? I suspect MilePlay is going to be based off the PNR, much like 24 hour flexible cancel, and so a change wont cut it, even if a ticket re-issue on the same PNR.....
Believe it goes off ticket issue date based on prior MilePlay reports.
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