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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

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Old Sep 9, 22, 3:10 am   -   Wikipost
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Last edit by: WineCountryUA
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***************************************
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************

FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.

How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select Travel Credits as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.

If you dont see one of your travel credits listed, or dont have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Can anyone use my credits?
Who can actually use a travel credit varies based on credit type.

Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?
  1. All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus seating, Basic Economy seat assignments and preferred seating. (and pre-paid checked bags? never implemented)

To use travel credits with PlusPoints, youll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
Do travel credits expire?
All travel credits do expire, but the expirations work differently for the two types of credits.

Future flight credits
Future flight credits have a travel by date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.

Please note, future flight credits issued on or before December 31, 2022, have had their travel by date extended to December 31, 2023.

Travel certificates
Travel certificates have a book by date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.

Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their book by date extended to December 31, 2023.
Where do I find my travel credit info?
MileagePlus members can find a summary of their travel credits in their account. If you arent a member or cant find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?
Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?
You can still use your credit, but youll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditions
Certificate terms and conditions
  1. Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
  2. You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
  3. The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
  4. Travel certificates have no cash value.
  5. Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
  6. If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
  7. Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
  8. Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
  9. United's Contract of Carriage applies to all travel on United Airlines and United Express.
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?
Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?
This becomes a new FFC (including the ETC value). This generally happens immediately.
ETC
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees




Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?

Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?

UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed

Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}


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Old Aug 31, 22, 12:13 pm
  #406  
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Join Date: Oct 2001
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Originally Posted by California Pacific View Post
Quick Q my family of four was delayed returning from EU this summer and I was offered $1k ETC x4 pax in lieu of the 600 EUR EU261 comp.
If the flights I want to book are cheaper on Lufthansa's website is there a way I can book on Lufthansa's website w the ETCs vs. UA.com?
If not, will a UA agent be able to "price match" the same LH itinerary/flights if available on UA's site at a higher price than LH.com?
Thanks in advance.
No and no. Sorry
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Old Sep 6, 22, 10:57 pm
  #407  
 
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If I want to cancel the return leg of a round trip, I understand the ticket would be repriced as a one way and I would get FFC for the difference. But would I be charged a fee when trying to use this FFC? Routing is IAH-HND-DEL.

or should I just cancel the whole thing and rebook using the FFC?

Last edited by slickvik; Sep 6, 22 at 11:03 pm
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Old Sep 6, 22, 11:19 pm
  #408  
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Originally Posted by slickvik View Post
If I want to cancel the return leg of a round trip, I understand the ticket would be repriced as a one way and I would get FFC for the difference. But would I be charged a fee when trying to use this FFC? Routing is IAH-HND-DEL.
What is price of OW vs RT?

Last edited by WineCountryUA; Sep 7, 22 at 9:03 am Reason: Repaired quote
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Old Sep 7, 22, 4:47 am
  #409  
 
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Originally Posted by WineCountryUA View Post
What is price of OW vs RT?
one way 1300 round trip 2000
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Old Sep 7, 22, 11:23 am
  #410  
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Originally Posted by slickvik View Post
If I want to cancel the return leg of a round trip, I understand the ticket would be repriced as a one way and I would get FFC for the difference. But would I be charged a fee when trying to use this FFC? Routing is IAH-HND-DEL.

or should I just cancel the whole thing and rebook using the FFC?
Originally Posted by slickvik View Post
one way 1300 round trip 2000
I would get a quote on the change but my preference is cancel and book separately.

No fees either way
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Old Sep 7, 22, 11:24 am
  #411  
 
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Originally Posted by WineCountryUA View Post
I would get a quote on the change but my preference is cancel and book separately.

No fees either way
thanks
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Old Sep 9, 22, 9:27 am
  #412  
 
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Can a travel certificate be used for baggage fees?

I called UA and she said "yes", but she could not take payment over the phone, I had to do it on-line.

I've tried several times....it's the balance left from some Covid refunds, we have used up most on other flights (including the one in a few days), and have $19 left which I wanted to put towards one checked bag.

I go through the whole thing of putting in the 10 digit pin, name, and then there is a box that says "ADD" - Add what? the box doesn't do anything, I keep getting the message "find your travel certificate number", which I already have.

Keeps going round and round in circles.

Can anyone help?
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Old Sep 9, 22, 9:41 am
  #413  
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It can't be done. Travel certificates are only good for travel, not ancillary expenses.
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Old Sep 9, 22, 9:43 am
  #414  
 
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Originally Posted by mahasamatman View Post
It can't be done. Travel certificates are only good for travel, not ancillary expenses.
Thanks. I was very clear what I wanted to do, and she said it was fine. At least they answered the phone right away!
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Old Sep 9, 22, 11:13 am
  #415  
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Originally Posted by Eujeanie View Post
Can a travel certificate be used for baggage fees?
UA has hinted the use of ETC would at some point be usable for bag fees, but based on your experience, appears it still has not been done.
ETCs can be used for internet access, some subscriptions and some other non-flight expenses. Also E+, upgrades,...
FFCs can not be used for any of these.
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Old Sep 9, 22, 9:41 pm
  #416  
 
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Originally Posted by Eujeanie View Post
I've tried several times....it's the balance left from some Covid refunds, we have used up most on other flights (including the one in a few days), and have $19 left which I wanted to put towards one checked bag.

Can anyone help?
Originally Posted by mahasamatman View Post
It can't be done. Travel certificates are only good for travel, not ancillary expenses.
Originally Posted by WineCountryUA View Post
UA has hinted the use of ETC would at some point be usable for bag fees, but based on your experience, appears it still has not been done.
Not sure about online, but the airport can definitely apply an ETC towards baggage fees. Like most ancillary purchases using credits, the credit needs to cover the full cost of the ancillary. So if it only has $19, it wouldn't be able to be used for the baggage fee, which could explain the error you're having on the web (but it's also possible they just don't have it set up to handle baggage fees w/ credits on the web).
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Old Sep 14, 22, 10:20 pm
  #417  
 
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When I logged into my account to purchase a ticket, I saw the following message regarding a future flight credit (on the payment page). I don't really have any idea where this credit came from and I did not book anything via a travel agency. Is there any way I could possibly use this? and find out why it's on my account?


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Old Oct 1, 22, 11:30 am
  #418  
 
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Originally Posted by hoangtri1 View Post
When I logged into my account to purchase a ticket, I saw the following message regarding a future flight credit (on the payment page). I don't really have any idea where this credit came from and I did not book anything via a travel agency. Is there any way I could possibly use this? and find out why it's on my account?


Have the same question. I have a similar credit and did a lot of travel at my old company but don't work there anymore. Any chance the call center agent will be able to book a tripf if I can't do it online? Thanks
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Old Oct 1, 22, 12:58 pm
  #419  
 
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Originally Posted by hoangtri1 View Post
When I logged into my account to purchase a ticket, I saw the following message regarding a future flight credit (on the payment page). I don't really have any idea where this credit came from and I did not book anything via a travel agency. Is there any way I could possibly use this? and find out why it's on my account?
Originally Posted by sam007 View Post
Have the same question. I have a similar credit and did a lot of travel at my old company but don't work there anymore. Any chance the call center agent will be able to book a tripf if I can't do it online? Thanks
Yes they can. They will probably charge a $50 reservation reissue fee and most traditional travel agency tickets such as this aren't supposed to be given a residual credit if the fare for the new ticket is lower than the existing ticket value.
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Old Yesterday, 7:35 pm
  #420  
 
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Originally Posted by WineCountryUA View Post
UA has hinted the use of ETC would at some point be usable for bag fees, but based on your experience, appears it still has not been done.
ETCs can be used for internet access, some subscriptions and some other non-flight expenses. Also E+, upgrades,...
FFCs can not be used for any of these.
I have recently come into some ETCs but have found I can't use them on upgrades. They work for E+, but for upgrades it only accepts a credit card. Do you think by calling the ETC can be applied to an upgrade? I also changed a flight to a different day which had a slight fare increase and I couldn't use the ETC, which is unfortunate.
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