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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

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Old Sep 9, 22, 3:10 am   -   Wikipost
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Last edit by: WineCountryUA
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***************************************
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************

FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.

How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select Travel Credits as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.

If you dont see one of your travel credits listed, or dont have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Can anyone use my credits?
Who can actually use a travel credit varies based on credit type.

Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?
  1. All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus seating, Basic Economy seat assignments and preferred seating. (and pre-paid checked bags? never implemented)

To use travel credits with PlusPoints, youll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
Do travel credits expire?
All travel credits do expire, but the expirations work differently for the two types of credits.

Future flight credits
Future flight credits have a travel by date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.

Please note, future flight credits issued on or before December 31, 2022, have had their travel by date extended to December 31, 2023.

Travel certificates
Travel certificates have a book by date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.

Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their book by date extended to December 31, 2023.
Where do I find my travel credit info?
MileagePlus members can find a summary of their travel credits in their account. If you arent a member or cant find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?
Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?
You can still use your credit, but youll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditions
Certificate terms and conditions
  1. Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
  2. You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
  3. The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
  4. Travel certificates have no cash value.
  5. Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
  6. If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
  7. Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
  8. Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
  9. United's Contract of Carriage applies to all travel on United Airlines and United Express.
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?
Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?
This becomes a new FFC (including the ETC value). This generally happens immediately.
ETC
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees




Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?

Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?

UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed

Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}


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Old Jul 24, 22, 7:09 pm
  #376  
 
Join Date: Nov 2017
Location: New York City
Programs: UA GS 1MM
Posts: 221
I have a $3300 flight credit to use.
When I try a new booking, the new flight I want is 2450$.
When I try to use the credit, for the exact same flight I am asked a price difference of + 221$ so the new total is 3521$.

How does it make sense ?!
benewr is offline  
Old Jul 24, 22, 7:12 pm
  #377  
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Originally Posted by benewr View Post
I have a $3300 flight credit to use.
When I try a new booking, the new flight I want is 2450$.
When I try to use the credit, for the exact same flight I am asked a price difference of + 221$ so the new total is 3521$.

How does it make sense ?!
If the credit is for a wholly unused ticket, call. The automated system doesnt always find the lowest fare.

If its for a partially used ticket, the new flight has to combine with the flights that were already on the itinerary, and that can change the price dramatically.
jsloan is offline  
Old Jul 24, 22, 7:17 pm
  #378  
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Originally Posted by benewr View Post
I have a $3300 flight credit to use.
When I try a new booking, the new flight I want is 2450$.
When I try to use the credit, for the exact same flight I am asked a price difference of + 221$ so the new total is 3521$.

How does it make sense ?!
Is this a flight credit from a whole unused ticket?
If yes, then are you using change flight, don't. While it can work, this is a occasional issue it has.
Book the desired new flight and use the flight credit at the payment phase.
If that fails, then call and get an agent to handle it
WineCountryUA is offline  
Old Jul 24, 22, 7:23 pm
  #379  
 
Join Date: Nov 2017
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Originally Posted by WineCountryUA View Post
Is this a flight credit from a whole unused ticket?
If yes, then are you using change flight, don't. While it can work, this is a occasional issue it has.
Book the desired new flight and use the flight credit at the payment phase.
If that fails, then call and get an agent to handle it
Yes, it is a flight credit from a whole unused ticked.

Will try, thanks !
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Old Jul 25, 22, 2:58 pm
  #380  
 
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Did some digging...please confirm: If I book flights in Economy using existing ETC and cancel the flights 24+ I'll get a FFC, correct? This will be a FFC that expires 12 months from date of cancellation?
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Old Jul 25, 22, 3:01 pm
  #381  
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Originally Posted by Filler03 View Post
Did some digging...please confirm: If I book flights in Economy using existing ETC and cancel the flights 24+ I'll get a FFC, correct? This will be a FFC that expires 12 months from date of cancellation?
Yes a FFC, but if cancel before 31 Dec 2022, it will good til 31 Dec 2023 -- so potentially more than a year.
Otherwise it is a year from booking, not cancellation.
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Old Jul 25, 22, 3:25 pm
  #382  
 
Join Date: Nov 2017
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Originally Posted by benewr View Post
Yes, it is a flight credit from a whole unused ticked.

Will try, thanks !
Now it is showing the right price.

New question, I now have to rebook the pax and I want to add his wife since she is now coming with him.

The system wont let me use the credit for 2 pax reservation and no reservation agent is helpful.

If I use the credit only for 1 person, there will be 900 euros remaining but this person is not likely to fly to the US again so it would be lost for ever when it couls go to booking the other person.

what do you suggest I do ?
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Old Jul 25, 22, 3:34 pm
  #383  
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Originally Posted by benewr View Post
\If I use the credit only for 1 person, there will be 900 euros remaining but this person is not likely to fly to the US again so it would be lost for ever when it couls go to booking the other person.
FFC is limited to the original ticketed passenger(s). That's intentional, by the airlines, as they do not want people being able to re-sell their tickets (or credit) on a secondary market.
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Old Aug 2, 22, 2:38 pm
  #384  
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Answered my own question about FFC and a new reservation with more than one person by doing a dummy booking. If the person with FFC Future Flight Credit books a trip with additional passengers, the FFC will only cover their cost and not the others on the itinerary. Well at least the system can handle that....

Last edited by CApreppie; Aug 2, 22 at 2:45 pm
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Old Aug 3, 22, 10:59 am
  #385  
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Originally Posted by jsloan View Post
FFC is limited to the original ticketed passenger(s).
Not always. I made a two-passenger booking with one FFC per person. I expected two separate FFCs as residuals (one per person), but instead got only one.
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Old Aug 5, 22, 8:02 am
  #386  
 
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I have an already used (in full) flight credit still showing in my account as available. Just used it again...surely UA's audit team will suss it out, right? Lol
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Old Aug 5, 22, 10:45 am
  #387  
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Originally Posted by Repooc17 View Post
I have an already used (in full) flight credit still showing in my account as available. Just used it again...surely UA's audit team will suss it out, right? Lol
A number of years ago, a well known blogger was banned by UA for repeatedly exploiting a similar issue (believe eventually repaid a 5-figure amount). Personal this has never occurred for me.
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Old Aug 6, 22, 12:44 am
  #388  
 
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I have an economy class booking on a UA ticket from Canada to the US and back, some of the legs are Air Canada, for November.

United has cancelled my outbound flight and put me on a flight many hours earlier that I can not accept. So I have to cancel the booking. If I just take a credit instead of a cash refund, can I turn that credit info a cash refund later on? Or do I have to choose right away?

TNX
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Old Aug 6, 22, 1:08 am
  #389  
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Originally Posted by sokolov View Post
I have an economy class booking on a UA ticket from Canada to the US and back, some of the legs are Air Canada, for November.

United has cancelled my outbound flight and put me on a flight many hours earlier that I can not accept. So I have to cancel the booking. If I just take a credit instead of a cash refund, can I turn that credit info a cash refund later on? Or do I have to choose right away?

TNX
You don't have to take any action now, but you need to make a decision before the travel is scheduled. Once you take the credit instead of the cash, there is no going back.
sokolov and Flying Machine like this.
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Old Aug 6, 22, 6:59 am
  #390  
 
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If I use a FFC (either from a cancelled PNR or a change refund) to book a new flight, then cancel it again, is the expiration extended to a year after the booking date of the NEW flight?
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