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Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)

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Old Sep 9, 22, 3:10 am   -   Wikipost
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Last edit by: WineCountryUA
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***************************************
* In mid-2021, UA started a process that unify ETCs/FFCs and expand their usability, jointly they are called "travel credits"
* There are still a few differences - transferability and expiration are different
* Conversion of FFCs to ETCs are no longer an option
* See this UA announcement (27 Sept 2021) for some insight
**************************************

FFC -- Future flight Credit issued when you voluntarily cancel or change a non-refundable flight
ETC -- A credit issued generally for a service related issue, broken seat, a significant delayed flight due to UA issues, ....
Refunds due to significant schedule changes or cancellations are different, see Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

United travel credits
We have two types of travel credits, and both can easily be used to shop for flights and amenities on our website or app. Get to know future flight credits and travel certificates.

How do I redeem my travel credits?
Shop for your flight as you normally would. Once you get to checkout, all unused travel credits that are connected to your MileagePlus account will automatically appear once you select Travel Credits as a payment option. All you have to do is select the checkbox next to the credit and it will automatically be applied to your reservation.

If you dont see one of your travel credits listed, or dont have a MileagePlus account, you can also look up your credit directly from checkout and apply it to your cart.
Can anyone use my credits?
Who can actually use a travel credit varies based on credit type.

Future flight credits
Normally, a future flight credit is non-transferrable and therefore must be used by the same traveler it was issued to. However, all future flight credits that were issued for tickets purchased on or before August 31, 2021, can now be used to book travel for anyone, including yourself, friends, or family. If you have trouble using a future flight credit, please contact Reservations at 1-800-864-8331.
Travel certificates
These credits can be used by anyone.
What can I use my travel credits?
  1. All travel credits can be used to buy tickets on United, United Express and partner-operated flights. You can also apply travel credits toward non-ticket items, like Economy Plus seating, Basic Economy seat assignments and preferred seating. (and pre-paid checked bags? never implemented)

To use travel credits with PlusPoints, youll need to book your ticket using your travel credit and then request a PlusPoints upgrade.
Do travel credits expire?
All travel credits do expire, but the expirations work differently for the two types of credits.

Future flight credits
Future flight credits have a travel by date as their expiration. This means the itinerary you apply a future flight credit toward must begin travel before the expiration date. In most cases, this date is one year after your original ticket was issued.

Please note, future flight credits issued on or before December 31, 2022, have had their travel by date extended to December 31, 2023.

Travel certificates
Travel certificates have a book by date as their expiration. Meaning, you must book your flight using this credit before the expiration date. In most cases, these credits expire up to one year after the date they were issued.

Please note, travel certificates set to expire on or before December 31, 2022, or issued before December 31, 2022, have had their book by date extended to December 31, 2023.
Where do I find my travel credit info?
MileagePlus members can find a summary of their travel credits in their account. If you arent a member or cant find your credit in your account, you can also use the lookup forms provided on this page to find your travel credit information, including the value and expiration date.
Can I use multiple credit info?
Yes, you can use multiple credits of the same type in a single purchase. Future flight credits and travel certificates cannot be combined. {Although in Sept 2021 UA hinted this was coming}
What if I have a travel credit issues for a flight originally booked through a travel agent?
You can still use your credit, but youll need to do it through the travel agency you used to book the original flight.
(ETC) Terms and conditions
Certificate terms and conditions
  1. Travel certificates are redeemable toward transportation on any flight operated by United Airlines, Inc., United Express, and partner airlines sold on United digital channels.
  2. You may redeem or view travel certificate details at united.com by clicking on Deals & Offers, Promotional certificates, and entering the promotion code and PIN in the offer code box. You can also call United at 800-UNITED-1 (800-864-8331). A fee may apply for redemption via telephone. You will be asked to enter the last name of the certificate recipient. Certificates may not be redeemed through a travel agency.
  3. The promotion code and PIN must be presented at time of ticket purchase and expire 24 months from original date of issue, unless otherwise noted.
  4. Travel certificates have no cash value.
  5. Travel certificates will not be honored in conjunction with prepaid tickets, fee-waived tickets, MileagePlus awards, tour packages or other service charges. You must pay for outstanding fees and ancillary purchases with a credit or debit card at time of purchase.
  6. If the face amount of a travel certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted, or the expiration date has been reached, whichever comes first.
  7. Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate. Any sale or barter of a certificate, or any offer to sell or enter into such a transaction, shall render a certificate null and void such that the certificate shall no longer be redeemable by any person, including the original recipient.
  8. Positive identification may be required when using a certificate toward the purchase of a ticket. United is not liable for loss, theft or unintended use of a certificate by a person other than the original recipient.
  9. United's Contract of Carriage applies to all travel on United Airlines and United Express.
Can I convert a FFC to ETC? Can I get an ETC instead of FFC?
You can not longer do either.
Occasionally, if there is an problem using your FFC, the agent will convert it to an ETC for immediate use. These are rare and at the agent;s discretion. Calling to ask converting an FFC to ETC for use by another traveler will likely not work -as the FFC was never intended for transfer
What if I only use part of the credit, what happens to the rest?
For both FFCs/ETCs the remainder of the credit is available for future use
But these credits must be fully used before the use of a credit card payment
Can FFCs or ETCs be used to pay award fees?
No
What happens if I cancel a ticket purchased with FFC or ETC in 24 hours?
Payment goes back to original form of payment, Note this can take some time -- a week or more, especially for the ETC.
What happens if I cancel a ticket purchased with FFC or ETC after 24 hours?
This becomes a new FFC (including the ETC value). This generally happens immediately.
ETC
ETCs can be used for internet access, E+, subscriptions, upgrades, bag fees




Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?

Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
Is UA enforcing No Residual Value restriction found in some fare rules?

UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life ...Closed
UA Electronic Travel Certificate & Codeshares/partner flights ...Closed
How to get residual value ("future flight credit") from non-refundable flight ...Closed

Archive:
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}


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Old Mar 22, 22, 9:41 am
  #166  
 
Join Date: Jan 2009
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Originally Posted by lsquare View Post
I apologize if this has been answered before. I called yesterday to cancel three UA flights and now I have three FFCs. I thought they can be combined into one credit? The rep said it's not possible and right now it seems like I can only access the FFC when accessing the canceled flight. Is there a way to combine my three FFCs into one credit for ease of use? Help?
On the paymentsite you can use multiple FFC's.
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Old Mar 22, 22, 9:44 am
  #167  
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Originally Posted by WineCountryUA View Post
No FFCs can not be combined.
However, multiple FFCs can be used for a future flight (on the payment page, although some report problems at times)

ETCs can be combined, not FFCs. And UA recently will rarely convert FFCs to ETCs
Originally Posted by zappa42m View Post
On the paymentsite you can use multiple FFC's.
Damn it! I should have asked sooner. I just missed out on a cheap fare to SIN.
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Old Mar 22, 22, 12:30 pm
  #168  
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Originally Posted by zappa42m View Post
On the paymentsite you can use multiple FFC's.
this. Make your booking as a brand new reservation, not going into your canceled itins and starting from within the canceled PNR. On the payment screen, there should be FFC as a payment option, and you should be able to check which ones you want to use (restriction being they can only be used to fund travel for the same pax as the original itin had). If one FFC for some reason doesnt show up, believe there is an option to manually enter FFC info to retrieve, as well.
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Old Mar 23, 22, 4:07 am
  #169  
 
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Cancelled ticket vs. FFC

Was told by multiple agents as well as the Twitter desk today, that a cancelled ticket is not the same as an FFC. They said a cancelled ticket can only be rebooked into the same confirmation number, and cannot be combined with another cancelled ticket or a FFC.

An FFC, I would then assume, would result from rebooking a cancelled ticket into a lower fare.

On the united.com payment page, both "cancelled tickets" and "FFC" are shown as FFC under "travel credits", but if I try to combine them, it gives an error after clicking "Purchase".

Is this really the case? I wouldn't think so, but the error doesn't seem to be transient - I've tried more than a dozen times over the past few hours.
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Old Mar 23, 22, 7:00 am
  #170  
 
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Originally Posted by blug View Post
Was told by multiple agents as well as the Twitter desk today, that a cancelled ticket is not the same as an FFC. They said a cancelled ticket can only be rebooked into the same confirmation number, and cannot be combined with another cancelled ticket or a FFC.

An FFC, I would then assume, would result from rebooking a cancelled ticket into a lower fare.

On the united.com payment page, both "cancelled tickets" and "FFC" are shown as FFC under "travel credits", but if I try to combine them, it gives an error after clicking "Purchase".

Is this really the case? I wouldn't think so, but the error doesn't seem to be transient - I've tried more than a dozen times over the past few hours.
They are indeed different. Policy-wise I don't believe there's any general reason the value from them can't be combined, but technically it's not straightforward. You likely need to call to use the cancelled ticket value anyway, and they will need to put the new flight on the original PNR as the agent said, but you can ask about adding in the other FFC if the new booking is expensive enough to warrant, and they should be able to do it.
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Old Mar 23, 22, 8:35 am
  #171  
 
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I'm not able to use my FFC online at all. It keeps giving me:

We are unable to process your request

We are unable to process your requestPlease try again later or contact united.com support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.

I have 3 credits that fully cover a flight. Is anyone else getting this?
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Old Mar 23, 22, 9:39 am
  #172  
 
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Originally Posted by fumje View Post
They are indeed different. Policy-wise I don't believe there's any general reason the value from them can't be combined, but technically it's not straightforward. You likely need to call to use the cancelled ticket value anyway, and they will need to put the new flight on the original PNR as the agent said, but you can ask about adding in the other FFC if the new booking is expensive enough to warrant, and they should be able to do it.
Thanks. This is surprising. When cancelling a ticket, it says "to future flight credit". In one's Wallet on United.com, a cancelled flight is shown as future flight credit. And on the reservation payment page it is also shown as future flight credit, only to give an unhelpful error message upon purchase.

If the intention is indeed that cancelled tickets are NOT FFC, this couldn't have been implemented more poorly.
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Old Mar 23, 22, 10:53 am
  #173  
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Originally Posted by ricohitman View Post
I'm not able to use my FFC online at all. It keeps giving me:

We are unable to process your request

We are unable to process your requestPlease try again later or contact united.com support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.

I have 3 credits that fully cover a flight. Is anyone else getting this?
Yes, are any of the FFCs a second generation? An FFC from a flight you cancelled that you have used a prior FFC?

Also you can get this coming from google flights where the inventory has changed.

Any FFCs from a partially flown trip?

and other reasons,

while is may clear on its own, it is probably best to call
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Old Mar 23, 22, 11:11 am
  #174  
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I'm confused here. An ticket with no segments flown, when cancelled is a FFC and that can be combined on the payment page as a credit. Do not start with the FFC and do a reschedule, that does have limitations.
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Old Mar 23, 22, 11:27 am
  #175  
 
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Originally Posted by WineCountryUA View Post
I'm confused here. An ticket with no segments flown, when cancelled is a FFC and that can be combined on the payment page as a credit. Do not start with the FFC and do a reschedule, that does have limitations.
That's exactly what I did. The cancelled tickets were shown as FFC on the payment page, but when trying to use them I got the same "We are unable to process your request" as @ricohitman, and multiple agents claimed that cancelled tickets are NOT FFC.

Perhaps this is a recent change. I'm pretty sure I've combined multiple cancelled tickets in a single purchase before.
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Old Mar 23, 22, 12:30 pm
  #176  
 
Join Date: Aug 2015
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Originally Posted by ricohitman View Post
I'm not able to use my FFC online at all. It keeps giving me:

We are unable to process your request

We are unable to process your requestPlease try again later or contact united.com support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.

I have 3 credits that fully cover a flight. Is anyone else getting this?
Yes, I have recently had trouble with this. It does not affect all FFCs, but it obviously does affect some. I'm not certain what exactly is the issue; I think maybe it is more recently issued ones (past two months?).


Originally Posted by blug View Post
Thanks. This is surprising. When cancelling a ticket, it says "to future flight credit". In one's Wallet on United.com, a cancelled flight is shown as future flight credit. And on the reservation payment page it is also shown as future flight credit, only to give an unhelpful error message upon purchase.

If the intention is indeed that cancelled tickets are NOT FFC, this couldn't have been implemented more poorly.
Originally Posted by WineCountryUA View Post
I'm confused here. An ticket with no segments flown, when cancelled is a FFC and that can be combined on the payment page as a credit. Do not start with the FFC and do a reschedule, that does have limitations.
Originally Posted by blug View Post
That's exactly what I did. The cancelled tickets were shown as FFC on the payment page, but when trying to use them I got the same "We are unable to process your request" as @ricohitman, and multiple agents claimed that cancelled tickets are NOT FFC.

Perhaps this is a recent change. I'm pretty sure I've combined multiple cancelled tickets in a single purchase before.
I don't think the system is meant to simply cancel the ticket and not issue FFC. However, sometimes that is apparently what happens. And if it stops without issuing the FFC, then what you have is a cancelled ticket holding the value that cannot be used on a new record. From my experience (three different tickets), the only way to use it is to call. I've even had an agent (good-naturedly) chastise me for faffing about trying to do the booking on my own when I should have just called to begin with.
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Old Mar 23, 22, 4:43 pm
  #177  
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Originally Posted by WineCountryUA View Post
I'm confused here. An ticket with no segments flown, when cancelled is a FFC and that can be combined on the payment page as a credit. Do not start with the FFC and do a reschedule, that does have limitations.
im confused as well. IME, an FFC is what they call a PNR with no segments, which is exactly what you get when you cancel - which just cancels the segments and leaves the PNR open with funds attached.

Ive definitely combined multiple FFCs - both residuals and from canceled itineraries. The system is far from perfect - so would not be surprised to have to call and deal with issues at some point, but up until now, Ive been able to use them relatively easily.
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Old Mar 23, 22, 5:01 pm
  #178  
 
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Cancelled tickets and "true FFCs" are indeed shown slightly differently in the Wallet. An "true FFC" says "To use this credit, apply it to your new booking on the payment page.", while a cancelled ticket says "View credit details" -> "Book with credit".
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Old Mar 23, 22, 5:40 pm
  #179  
 
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This is what the Twitter desk told me when I asked them to book me a new reservation using 4 FFCs (only 1 of which is "true FFC")
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Old Mar 24, 22, 9:14 am
  #180  
 
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Unhappy Travelbank to FFC to ETC??

Hello to all. Hopefully this is not a dumb question. Just joined Flyertalk.
I had a bunch of United Travelbank that I used to book a ticket for a GF who is now an ex-GF.
I cancelled the ticket and it was converted to a FFC.
I was told I could apply for a refund for unplanned events, which I did, saying that the breakup was "unplanned". The refund was not approved.
I called and asked if I could convert it to an ETC, but I was told that it is not possible. Is there any way I can get this FFC changed to an ETC or something else that is non name-exclusive so that it does not go to waste? Any help would be greatly appreciated.
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