Apr 18, 2020, 1:31 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is https://www.flyertalk.com/forum/unit...ll-cabins.html
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
orignal posting
crew meals, covered by contract, appear minimally changed
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
crew meals, covered by contract, appear minimally changed
COVID Era UA inflight service changes {Archive}
Sep 17, 2020, 1:38 pm
#886
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,498
Sep 17, 2020, 2:38 pm
#888
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,783
No individually poured items
Sep 17, 2020, 4:11 pm
#889
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
Sep 18, 2020, 7:13 am
#890
Join Date: Jun 2015
Location: BOS
Programs: UA 1k
Posts: 139
9/16: FRA IAD BOS in J
FRA to IAD was 787-10 which sure is nice configuration. Lunch was pre-packed dinner (3 choices), small one-at-a time wine bottles and reluctant refill. End of flight was a prepacked sandwich thrown on your seat "eat it or leave it" style. They did come around a few times with snack baskets, which was nice. IAD to BOS was a bag with water, pretzel and stroopwaffle (yummy) and a wipe (?)
My outbound was with LH in J (got lucky this round) : service and food on LH was much better . Europe is much further along on Covid co-existence than the US.
Side note A: IAD United Club was open and it was ratther full and cramped. That's a IMO a potential problem: technically you are required to wear a mask UNLESS you are eating or drinking, but that's exactly what most people in the lounge are doing. I would consider this the most "risky" spot of our journey,
Side note B:US Covid paperwork is sitll confusing. We had to fill out a contact tracing from but then no one actually collected it. Flight attendants didn't want it and there was no one on the ground to check. No notification or hint to fill out a MA travel form, which I think everyone from a flight IAD -> BOS is required to do .
Side note C: Apparenty there is change in Global Entry. You don't shove in your passport anymore but just take a photo, print a receipt, and then walk by an officer that checks your passport.
FRA to IAD was 787-10 which sure is nice configuration. Lunch was pre-packed dinner (3 choices), small one-at-a time wine bottles and reluctant refill. End of flight was a prepacked sandwich thrown on your seat "eat it or leave it" style. They did come around a few times with snack baskets, which was nice. IAD to BOS was a bag with water, pretzel and stroopwaffle (yummy) and a wipe (?)
My outbound was with LH in J (got lucky this round) : service and food on LH was much better . Europe is much further along on Covid co-existence than the US.
Side note A: IAD United Club was open and it was ratther full and cramped. That's a IMO a potential problem: technically you are required to wear a mask UNLESS you are eating or drinking, but that's exactly what most people in the lounge are doing. I would consider this the most "risky" spot of our journey,
Side note B:US Covid paperwork is sitll confusing. We had to fill out a contact tracing from but then no one actually collected it. Flight attendants didn't want it and there was no one on the ground to check. No notification or hint to fill out a MA travel form, which I think everyone from a flight IAD -> BOS is required to do .
Side note C: Apparenty there is change in Global Entry. You don't shove in your passport anymore but just take a photo, print a receipt, and then walk by an officer that checks your passport.
Sep 18, 2020, 7:56 am
#891
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,157
9/16: FRA IAD BOS in J
FRA to IAD was 787-10 which sure is nice configuration. Lunch was pre-packed dinner (3 choices), small one-at-a time wine bottles and reluctant refill. End of flight was a prepacked sandwich thrown on your seat "eat it or leave it" style. They did come around a few times with snack baskets, which was nice. IAD to BOS was a bag with water, pretzel and stroopwaffle (yummy) and a wipe (?)
My outbound was with LH in J (got lucky this round) : service and food on LH was much better . Europe is much further along on Covid co-existence than the US.
Side note A: IAD United Club was open and it was ratther full and cramped. That's a IMO a potential problem: technically you are required to wear a mask UNLESS you are eating or drinking, but that's exactly what most people in the lounge are doing. I would consider this the most "risky" spot of our journey,
Side note B:US Covid paperwork is sitll confusing. We had to fill out a contact tracing from but then no one actually collected it. Flight attendants didn't want it and there was no one on the ground to check. No notification or hint to fill out a MA travel form, which I think everyone from a flight IAD -> BOS is required to do .
Side note C: Apparenty there is change in Global Entry. You don't shove in your passport anymore but just take a photo, print a receipt, and then walk by an officer that checks your passport.
FRA to IAD was 787-10 which sure is nice configuration. Lunch was pre-packed dinner (3 choices), small one-at-a time wine bottles and reluctant refill. End of flight was a prepacked sandwich thrown on your seat "eat it or leave it" style. They did come around a few times with snack baskets, which was nice. IAD to BOS was a bag with water, pretzel and stroopwaffle (yummy) and a wipe (?)
My outbound was with LH in J (got lucky this round) : service and food on LH was much better . Europe is much further along on Covid co-existence than the US.
Side note A: IAD United Club was open and it was ratther full and cramped. That's a IMO a potential problem: technically you are required to wear a mask UNLESS you are eating or drinking, but that's exactly what most people in the lounge are doing. I would consider this the most "risky" spot of our journey,
Side note B:US Covid paperwork is sitll confusing. We had to fill out a contact tracing from but then no one actually collected it. Flight attendants didn't want it and there was no one on the ground to check. No notification or hint to fill out a MA travel form, which I think everyone from a flight IAD -> BOS is required to do .
Side note C: Apparenty there is change in Global Entry. You don't shove in your passport anymore but just take a photo, print a receipt, and then walk by an officer that checks your passport.
Agree 100% on United Club. I am back to flying domestic, and when I stopped in EWR club for a brief visit, I felt very nervous. It wasn't very busy and fairly easy to maintain distance, but taking off my mask to drink along with everyone else in the enclosed space just felt nervy. Didn't stay very long.
Being 6 months into this and still not having cohesive implemented plan around travel, paperwork, tracing etc is just crazy.
Sep 18, 2020, 9:47 am
#892
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,337
Can someone please LMK what to expect on a p.s. flight these days? I've not taken p.s. service in years and today is certainly my first time during Covid. I'm imagining most of the stuff outlined on the United page (https://www.united.com/ual/en/us/fly...-services.html) no longer applies. Do they still provide amenity kits? What are the food options these days? And do they still provide "bedding" (e.g. pillow and blankets?)
Thanks!
-RM
Thanks!
-RM
Sep 18, 2020, 10:01 am
#893
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,783
Yes
as in the wiki and on UA
Yes (one less blanket?)
as in the wiki and on UA
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Last edited by WineCountryUA; Sep 18, 2020 at 1:31 pm Reason: blanket
Sep 18, 2020, 10:10 am
#894
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
Can someone please LMK what to expect on a p.s. flight these days? I've not taken p.s. service in years and today is certainly my first time during Covid. I'm imagining most of the stuff outlined on the United page (https://www.united.com/ual/en/us/fly...-services.html) no longer applies. Do they still provide amenity kits? What are the food options these days? And do they still provide "bedding" (e.g. pillow and blankets?)
Thanks!
-RM
Thanks!
-RM
Sep 18, 2020, 10:20 am
#895
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
The other, which is broadly applicable for most of the threads in the UA forum, is United's "consistent inconsistency".
David
Sep 18, 2020, 10:24 am
#896
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,337
as in the wiki and on UA
-RM
Sep 18, 2020, 11:01 am
#897
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,783
such as https://www.flyertalk.com/forum/32659153-post295.html
Sep 18, 2020, 11:24 am
#898
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
In my opinion, buying food at the airport is a best practice regardless of what is offered - Covid or Pre-Covid
Sep 18, 2020, 12:03 pm
#899
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,157
As always, thanks for the reply. The link you sent me is what's posted in the Wiki. I read that. I was asking "what" food is offered. I know food is offered. Was wondering if anyone has a clue what options are available. Basically, wondering if it's better than what domestic F service used to be or on par with it? Will help me decide if I get food at EWR before boarding or not.
-RM
-RM
The Dunkin Donuts and the Wendy's down by Gate 110 are both open if you want to avoid OTG.
Sep 18, 2020, 12:03 pm
#900
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,944
Can someone please LMK what to expect on a p.s. flight these days? I've not taken p.s. service in years and today is certainly my first time during Covid. I'm imagining most of the stuff outlined on the United page (https://www.united.com/ual/en/us/fly...-services.html) no longer applies. Do they still provide amenity kits? What are the food options these days? And do they still provide "bedding" (e.g. pillow and blankets?)
Thanks!
-RM
Thanks!
-RM