Go Back  FlyerTalk Forums >
Reload this Page >

Miles&Points

Airlines and Mileage Programs

United Airlines | MileagePlus

COVID Era UA inflight service changes {Archive}

COVID Era UA inflight service changes {Archive}

    Hide Wikipost
Old Apr 10, 22, 11:00 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: cesco.g
Wiki Link
https://www.united.com/ual/en/us/fly...g-changes.html



Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, were temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. Were also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.

Beverage changes for all flights
We will be offering sealed beverages on all flights. If youre on a flight under 1 hour, youll receive beverages on request. Well also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy on long-haul international flights.

Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.

For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.

Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entre choice covered and will be offered a packaged snack for pre-arrival.

Food changes for international flights
In United Economy, youll receive an entre, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.

In United Premium Plus and United Polaris business class, your entre, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. Youll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
orignal posting
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, were temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. Were also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.

Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, well provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.

Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, youre welcome to bring snacks on board.

For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy. In the premium cabin, youll be offered a snackbox.

Food changes for premium transcontinental flights
If youre flying in United Economy or Economy Plus, youll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entre choice covered and will be offered a packaged snack for pre-arrival.

Food changes for international flights
In United Economy, youll receive an entre, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.

In United Premium Plus and United Polaris business class, your entre, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. Youll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.


crew meals, covered by contract, appear minimally changed





Print Wikipost

Old Jul 4, 20, 10:48 pm
  #511  
 
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Premier 1K, Million Miler, Marriott Ambassador, lifetime gold
Posts: 927
I know this is trivial, but I am flying for the first time in months a week from Monday. I have a 757 with entertainment. Is it working, and do they offer headsets? I had a ton of them, and can't find any to bring along.

Any experience?
JerseyCityS is offline  
Old Jul 5, 20, 6:37 am
  #512  
 
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 23 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,548
The entertainment is working. Not sure on headsets. Dont you have any you can take with you? Even from a cell phone you own?
SFO 1K is offline  
Old Jul 5, 20, 7:25 am
  #513  
 
Join Date: Aug 2015
Posts: 9,122
Originally Posted by JerseyCityS View Post
I know this is trivial, but I am flying for the first time in months a week from Monday. I have a 757 with entertainment. Is it working, and do they offer headsets? I had a ton of them, and can't find any to bring along.

Any experience?
They generally have headsets onboard, but you may wind up having to ask a flight attendant to get them.
fumje is offline  
Old Jul 5, 20, 12:47 pm
  #514  
FlyerTalk Evangelist
 
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 13,956
Originally Posted by JerseyCityS View Post
I know this is trivial, but I am flying for the first time in months a week from Monday. I have a 757 with entertainment. Is it working, and do they offer headsets? I had a ton of them, and can't find any to bring along.

Any experience?
Also in the [very] trivial category, but anyone know what theyre doing for F in a CR5 these days. This is a short, ~250 mile flight in late July,, so either way, dont really care given everything going on, but just kind of curious, as this will be my first CR5 flight in F. My expectations are that the self-serve area is probably closed down, etc. (but that bag closets should be useable). Given flight is ~an hour, Im also guessing any drinks would be by request only?

again, this is all out of curiosity. Only even bought F as we are continuing into SFO, and wanted to distance as best we could for that flight, so chose a 777 to give us as much space as possible (wanted to do the 787, but timing wasnt going to work at all).
emcampbe is offline  
Old Jul 5, 20, 4:01 pm
  #515  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 11,125
Originally Posted by nkwal View Post
Flew in Polaris from FRA-IAD on the Dreamliner on July 3. Ice and coffee were back. Liquor too. I asked for champs but FA thinks since the turn around was in FRA, it just wasn’t loaded. All blankets and pillows were there. Wore mask when getting on and off plane and going to bathroom. Didn’t inside my pod.

Lounge in FRA was still closed.

First meal was nipbips or whatever they also hand out in economy. Lunch was beef (was soooo delicious, I was starving and didn’t take a pic), fish, chicken or pasta. They had snacks and bottled water out during flight. No ice cream. Snack before landing was a disgusting Gouda sandwich. Had one bite and thought I’d puke. No IPA. Had 5 other beers. But they rarely have the IPA on way back to USA.

Business was fully booked. But was about 12 non-rev coming back to USA after doing a charter flight. And lots of people going home for holiday. Most of the crew was inattentive. I was annoyed but then had two nice FA for service. No thanks for flying, no thanks for being 1K, didn’t call me by my name when taking my order. Wasn’t worth as much as I paid sadly.

When waiting for my ride one of the nice FAs came out. She was also disgusted by the lunch. She told me to call and complain. And I saw family take their Saks pillows and blankets off. I was stunned by this.

Flying IAD-FRA on July 11. I’m curious to see difference from then.
Thanks for the feedback. So, no appetizer, no salad, no dessert with the main meal?
How was the wine being served? From regular bottles? Coach sizes/187 ml?
cesco.g is offline  
Old Jul 6, 20, 9:12 am
  #516  
 
Join Date: Mar 2019
Location: FRA/MUC
Programs: United 1K, Star Alliance Gold, Marriott Gold
Posts: 32
Originally Posted by cesco.g View Post
Thanks for the feedback. So, no appetizer, no salad, no dessert with the main meal?
How was the wine being served? From regular bottles? Coach sizes/187 ml?
The appetizer was the nipbips or whatever those crackers are. With the main entree was a salad, some little pineapple cake, and a roll that you get in economy, which wasn't hot. The wine was in minibottles. Everything was with plastic cups, no glassware.

Also, I used the United headsets. They were available, at least in Polaris.
restlessinRNO likes this.
nkwal is offline  
Old Jul 6, 20, 7:17 pm
  #517  
 
Join Date: Aug 2015
Posts: 9,122
Originally Posted by nkwal View Post
The appetizer was the nipbips or whatever those crackers are. With the main entree was a salad, some little pineapple cake, and a roll that you get in economy, which wasn't hot. The wine was in minibottles. Everything was with plastic cups, no glassware.

Also, I used the United headsets. They were available, at least in Polaris.
I'm intrigued what are 'nipbips'?
fumje is offline  
Old Jul 7, 20, 8:44 am
  #518  
 
Join Date: Mar 2019
Location: FRA/MUC
Programs: United 1K, Star Alliance Gold, Marriott Gold
Posts: 32


nibnibs!!!!!!!
nkwal is offline  
Old Jul 7, 20, 9:35 am
  #519  
 
Join Date: Aug 2015
Posts: 9,122
Originally Posted by nkwal View Post
img

nibnibs!!!!!!!
Haha, thanks!
fumje is offline  
Old Jul 7, 20, 12:17 pm
  #520  
 
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Silver (1MM), Marriott Amb (LT Titanium)
Posts: 9,490
When did UA add liquor back to the service? It wasn't available on my outbound flights on Friday. My return flights yesterday did have alcohol as I saw an FA deliver a double Jack and coke to someone in first. I was shocked to see it. My flights were all mainline.

-RM

Last edited by WineCountryUA; Jul 7, 20 at 1:56 pm Reason: moved to existings
RobOnLI is offline  
Old Jul 7, 20, 12:24 pm
  #521  
 
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 23 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,548
Originally Posted by RobOnLI View Post
When did UA add liquor back to the service? It wasn't available on my outbound flights on Friday. My return flights yesterday did have alcohol as I saw an FA deliver a double Jack and coke to someone in first. I was shocked to see it. My flights were all mainline.

-RM
July 3. Perhaps your outbound on Friday wasn't catered that day so it didn't get stocked. For example if it started at an outstation with catering from the prior day.
RobOnLI likes this.
SFO 1K is offline  
Old Jul 7, 20, 12:29 pm
  #522  
 
Join Date: Aug 2015
Posts: 9,122
Originally Posted by RobOnLI View Post
When did UA add liquor back to the service? It wasn't available on my outbound flights on Friday. My return flights yesterday did have alcohol as I saw an FA deliver a double Jack and coke to someone in first. I was shocked to see it. My flights were all mainline.

-RM
Originally Posted by SFO 1K View Post
July 3. Perhaps your outbound on Friday wasn't catered that day so it didn't get stocked. For example if it started at an outstation with catering from the prior day.
Also, coffee is back.
fumje is offline  
Old Jul 7, 20, 1:57 pm
  #523  
 
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Silver (1MM), Marriott Amb (LT Titanium)
Posts: 9,490
Originally Posted by SFO 1K View Post
July 3. Perhaps your outbound on Friday wasn't catered that day so it didn't get stocked. For example if it started at an outstation with catering from the prior day.
I had an early AM flight out of the east coast to Denver and then Denver to the west coast around lunch time. Both flights had no liquor. Obviously the second one was catered in DEN. Understand about the first one. Plus early AM so probably not many drinking or even asking for it. But one lady did have 3 mini bottles of wine on the early flight (not judging, simply pointing out that it was still catered).

-RM
RobOnLI is offline  
Old Jul 7, 20, 2:40 pm
  #524  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 15,589
Originally Posted by RobOnLI View Post
When did UA add liquor back to the service? It wasn't available on my outbound flights on Friday. My return flights yesterday did have alcohol as I saw an FA deliver a double Jack and coke to someone in first. I was shocked to see it. My flights were all mainline.

-RM
Guess your 3 July flights weren't properly catered - and/or the FAs didn't care.

Originally Posted by kevflyer View Post
Starting July 3 (tomorrow). Also, liquor in all premium cabins.

However, Kutback on Saks amenities starting July 15:

Source:
https://thepointsguy.com/news/united...aks-amenities/
David
DELee is offline  
Old Jul 7, 20, 6:40 pm
  #525  
FlyerTalk Evangelist
 
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 13,956
Originally Posted by fumje View Post
Also, coffee is back.
sort of...on a limited basis. Only flights departing 9:45am or earlier (and I think all premium TCONs). For those of us departing, in say, the afternoon, no such thing on board.

Originally Posted by RobOnLI View Post
I had an early AM flight out of the east coast to Denver and then Denver to the west coast around lunch time. Both flights had no liquor. Obviously the second one was catered in DEN. Understand about the first one. Plus early AM so probably not many drinking or even asking for it. But one lady did have 3 mini bottles of wine on the early flight (not judging, simply pointing out that it was still catered).

-RM
Im always surprised to see how many drink on early morning flights, especially in F. Id expect folks to maybe go for a mimosa kind of thing, but see them drinking a straight up drink, or rum and coke, gin and tonic, or similar.
emcampbe is offline  

Thread Tools
Search this Thread