Apr 18, 2020, 1:31 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is https://www.flyertalk.com/forum/unit...ll-cabins.html
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
orignal posting
crew meals, covered by contract, appear minimally changed
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
crew meals, covered by contract, appear minimally changed
COVID Era UA inflight service changes {Archive}
Sep 21, 2021, 7:32 am
#2192
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Flew yesterday Polaris Business from Madrid to Newark. Boarded flight about 40 minutes before departure. No meal menu was provided. Flight attendant verbally stated choices, no fish available but he pushed the chicken. Asked for a mimosa.
About an hour into the flight, meal was brought with the mimosa on the tray. No attention to refilling the plastic cup!
Desert was an ice cream “Dixie” cup. What a disappointing Polaris Class service!
Business Class section was nearly full..
About an hour into the flight, meal was brought with the mimosa on the tray. No attention to refilling the plastic cup!
Desert was an ice cream “Dixie” cup. What a disappointing Polaris Class service!
Business Class section was nearly full..
Sep 21, 2021, 8:22 am
#2193
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,418
You really should fly B6, AA, DL (even AS) on some of their cross country domestic routes, and see what they are offering at present time. Harping on service cuts as the right approach 20 months after is not going to cut it when people are spending thousands on a ticket.
Sep 21, 2021, 9:44 am
#2194
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy silver
Posts: 2,823
UA is still doing MUCH better than DL. DL is still serving boxed meals in domestic F, instead of the hot meals that UA is. They downgraded Premium Select to standard economy service (it's basically Comfort Plus with a nicer seat, whereas UA actually upgraded Premium Plus service during the pandemic. The Hawaii in flight soft product appears to have been enhanced to PS service standards for the west coast routes and close to Polaris for the long haul routes
Sep 21, 2021, 9:47 am
#2195
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 2,174
Sep 21, 2021, 10:01 am
#2197
Join Date: Jan 2013
Location: ORD
Programs: Marriott Titanium Elite, UA Silver, AA Gold
Posts: 494
Sep 21, 2021, 11:53 am
#2199
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217
Sep 21, 2021, 11:58 am
#2200
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Not necessarily true. There are things companies do that don't directly make a profit, but generate more bookings, and so they indirectly do. Meals in F, for instance. Lounges, for the most part. BoB may be one of these. Maybe it breaks even. It's really all about how you allocate costs. One thing is certain, decisions being made now are not about safety. They're about profit and appeasing FA laziness, nothing more.
Sep 21, 2021, 1:30 pm
#2201
Join Date: Feb 2015
Programs: united
Posts: 1,636
Not necessarily true. There are things companies do that don't directly make a profit, but generate more bookings, and so they indirectly do. Meals in F, for instance. Lounges, for the most part. BoB may be one of these. Maybe it breaks even. It's really all about how you allocate costs. One thing is certain, decisions being made now are not about safety. They're about profit and appeasing FA laziness, nothing more.
In the actual world right now revenue is way down and people are paying far less for premium cabins because nobody is traveling for business on their employer's dime. So UA is not crying over the roughly zero customers they are losing by cutting catering.
Nor is this greedy. It isn't greedy to try and keep your business' costs down when you have lost a bunch of business including most of your most valuable business.
Sep 21, 2021, 1:33 pm
#2202
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
It doesn't work to pretend there's this huge mass of customers who care about nothing but catering and will pull their large accounts from UA as a result.
In the actual world right now revenue is way down and people are paying far less for premium cabins because nobody is traveling for business on their employer's dime. So UA is not crying over the roughly zero customers they are losing by cutting catering.
Nor is this greedy. It isn't greedy to try and keep your business' costs down when you have lost a bunch of business including most of your most valuable business.
In the actual world right now revenue is way down and people are paying far less for premium cabins because nobody is traveling for business on their employer's dime. So UA is not crying over the roughly zero customers they are losing by cutting catering.
Nor is this greedy. It isn't greedy to try and keep your business' costs down when you have lost a bunch of business including most of your most valuable business.
Sep 21, 2021, 2:16 pm
#2203
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,461
It doesn't work to pretend there's this huge mass of customers who care about nothing but catering and will pull their large accounts from UA as a result.
In the actual world right now revenue is way down and people are paying far less for premium cabins because nobody is traveling for business on their employer's dime. So UA is not crying over the roughly zero customers they are losing by cutting catering.
Nor is this greedy. It isn't greedy to try and keep your business' costs down when you have lost a bunch of business including most of your most valuable business.
In the actual world right now revenue is way down and people are paying far less for premium cabins because nobody is traveling for business on their employer's dime. So UA is not crying over the roughly zero customers they are losing by cutting catering.
Nor is this greedy. It isn't greedy to try and keep your business' costs down when you have lost a bunch of business including most of your most valuable business.
Sep 21, 2021, 2:16 pm
#2204
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Sep 21, 2021, 3:13 pm
#2205
Join Date: Aug 2013
Location: San Francisco
Programs: UA Platinum, DL Gold, Marriott Gold
Posts: 30
I am not looking for 5 star service in the sky, but let's not call attention directly to what you are most definitely not providing a good percentage of the time. I am not bashing UA. I make the choice to fly with them based on my location and their network.